Insurance Services Office Reviews | Glassdoor

Insurance Services Office Reviews

Updated January 18, 2017
124 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Insurance Services Office President and CEO Scott G. Stephenson
Scott G. Stephenson
20 Ratings

124 Employee Reviews

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Pros
Cons
  • Middle management and upper management have very different cultures (in 8 reviews)

  • Dead end work, high turnover rate, company is always doing rehabs (in 6 reviews)

More Pros and Cons

  1. "Great work from home opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Representative in Atlanta, GA
    Current Employee - Field Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Insurance Services Office full-time (More than 5 years)

    Pros

    - Work from home
    - Company Car
    - Good Benefits
    - Little to no supervision of work as long as you complete your weekly goals
    - Make your own schedule
    - Steady job

    Cons

    The only job you will most likely ever do is be a field rep forever. There is little to no input from field employees on accounts and changes to various customer requirements. The number of surveys a week does not take into account the complexity of the surveys. The salary is not very high and generally will increase by less than 5% a year.

    Advice to Management

    More career advancement opportunities for field representatives.


  2. "Good work life balance"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good work life balance, flexible work hours

    Cons

    very limited growth opportunity as I can tell

    Advice to Management

    Nothing


  3. Helpful (1)

    "ISO Field Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent company to work for, they provide excellent in depth training and support majority of the work is conducted in your home office. Allows for flexible scheduling of your time

    Cons

    I do not have any specific negative views. You work independently from your home office and without strong self motivation and time management your work will suffer.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sr. Data Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Data Analyst in Jersey City, NJ
    Former Employee - Senior Data Analyst in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Insurance Services Office full-time (More than 8 years)

    Pros

    Great Benefits, Good group of smart colleagues, work remotely,

    Cons

    Due Re-organization, my position was eliminated

    Advice to Management

    Keep in touch with employees on a frequent basis such as monthly


  6. "Commercial Lines Underwriting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Insurance Services Office full-time

    Pros

    Freedom to manage your own schedule by working from home. Great company culture with a strong support group. Management is top tier.

    Cons

    The only con would be lack of face to face time with colleagues.


  7. Helpful (3)

    "Expect to work unpaid overtime"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Representative
    Current Employee - Field Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Insurance Services Office (More than a year)

    Pros

    Work from home and seeing something different each day

    Cons

    The expectation is that field reps will work unpaid overtime hours to meet production goals. Management instructs field staff to falsify time records by not including any over time work and forcing employees to use comp time instead- while still maintaining unreasonable production. Field staff is spread extremely thin making it difficult to even take time off, because production quotas and work flow remain constant even if your off on PTO.
    Managers provide zero actual support or assistance and are only in place to provide upper management with production numbers. Out dated equipment makes the workflow ridiculously complicated. This job is not what it was described to me to be during the interview process. Pay raises are a joke, only one per year and mine have been a 1% and a .05%. A 10 cents an hour pay raise for the year at this level of work is just insulting. Ya there are bonus opportunities for each quarter, but you literally have to have an extra months worth of production for the quarter to receive it- which means working unpaid overtime hours.

    Advice to Management

    Value your field staff. Become very aware of just how rampant and blatant the practice (and expectation) of working unpaid overtime has become for field staff before someone finally snaps and files a law suit.


  8. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in San Francisco, CA
    Former Employee - Data Analyst in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Insurance Services Office (More than 3 years)

    Pros

    accommodating, nurturing, values employees, compensation

    Cons

    Not really anything con about it. You were given everything you requested


  9. "Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good potential for future growth

    Cons

    Limited opportunities for advancement outside of IT


  10. Helpful (3)

    "Laid Back & Friendly Environment, but Lacked Motivation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Actuarial in Jersey City, NJ
    Former Employee - Actuarial in Jersey City, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Insurance Services Office full-time (More than 3 years)

    Pros

    Coworkers were friendly and down to earth
    Some Good benefits, plenty of PTO, very good actuary study program, great on education for employees.
    Great learning experience to enter insurance industry.
    Low Stress work environment with good work/life balance

    Overall a good place to work.

    Cons

    High turnover. Was overstaffed by a lot, instead of overstaffing 20%, they should cut staff over time, and pay the staff more so you're left with more engaged & well-compensated employees, and turnover goes away. Instead they underpay, and keep hiring/overstaffing knowing people will leave & need to be replaced..doesn't make sense. There were layoffs that demoralized everyone.

    The best, most motivated employees seemed to leave for more pay, and many staff seemed content to just get by.

    Chipped away at health benefits. Eliminated profit-sharing, sharply increased rates on health insurance. No work-at-home capabilities.

    Promotional Raises were very modest.

    not a very social environment--people were friendly, but more so introverts so it was quiet.

    Advice to Management

    Have rotation program, and encourage innovation to engage employees.

    Encourage better employees to stay by giving them bigger raises when promoting them. When they get 3% raise for a promotion, it is a good signal for them to look for other jobs.

    Stop chipping away at benefits, if cost cutting is needed reduce overstaffing,.


  11. Helpful (2)

    "Silence"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Insurance Services Office full-time

    Pros

    If you like sitting in silence for 8 hours a day then please work here.

    Cons

    Sitting in silence for 8 hours among other things.

    Advice to Management

    It's 2015!!!!!!!!!! I know the scope of your work is boring but the work environment is like sitting in cubicle jail cells.



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