Intermedia Reviews | Glassdoor

Intermedia Reviews

Updated March 11, 2019
140 reviews

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4.0
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Intermedia CEO Michael Gold
Michael Gold
82 Ratings

Employee Reviews

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Pros
  • "Work from home options (varies by position)" (in 9 reviews)

  • "Such great people that value teamwork and always willing to help" (in 13 reviews)

Cons
  • "The company holidays are low and some leaders are reluctant to allow flexibility in schedules or work from home" (in 5 reviews)

  • "No cons to speak of, as the company is always looking forward and appreciates its employees" (in 6 reviews)

More Pros and Cons

  1. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intermedia full-time (More than 3 years)

    Pros

    Intermedia is a great place to work. Working from home prevents inter-office politics and just allows me to do my work. I am still able to develop relationships with people in the organization. I love working from home.

    Cons

    None that I can think of at the moment

    Advice to Management

    Increase pay closer to industry standards


  2. Helpful (2)

    "Everyone Talented Eventually Leaves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Exchange Technical Support Engineer Level II
    Former Employee - Exchange Technical Support Engineer Level II
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Intermedia full-time (More than 3 years)

    Pros

    Easy to become top dog because all competition leaves for greener pastures. Good place if you want to coast and collect a paycheck.

    Cons

    Your career will stagnate and the company as no sustainable long term strategy.

    Also they write obviously fake reviews on Glassdoor...

    Advice to Management

    Treat your employees as humans. Help them advance their careers by offering paths to advance even if that means away from your team. If you offer a good place to learn/grow the talented people will choose to stay instead of jumping ship.

    Intermedia Response

    Feb 28, 2019 – HR Communications Manager

    It’s unfortunate that you came away from Intermedia with this impression. It’s true, we do look to promote from within. In fact our internal promotion trend is far above industry average. In... More

  3. "Great company - with a caveat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dev Ops Engineer in Bellevue, WA
    Former Employee - Dev Ops Engineer in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intermedia (More than a year)

    Pros

    1. Laid back work environment
    2. Free snacks
    3. Most people are easy to get along with
    4. Managers are easy to talk to
    5. Opportunities for modernization.

    Cons

    I'll try to be as fair about this as I can, the mostly negative experience I had was with an individual who is known to be difficult to deal with at work (outside of work the said individual is great to hang out with). This experience can definitely get the best of anyone.

    The cons are growth opportunities as the company is trying to modernize and anyone new coming in to work can definitely be part of this modernization process:

    - Dated systems: some departments are using fairly modern systems which have been built upon legacy systems.
    - Dated methodology: some departments are in the process of adapting the Agile methodology.

    - Silos : because certain departments were actually acquired companies, there are silos, but the people working here are approachable.

    - Documentation: a lot of the legacy systems and processes barely have documentation which makes troubleshooting them difficult.

    Advice to Management

    - try your best to help / correct employees who are difficult to deal with.
    - "spread the love": There is not enough documentation and relying on a few knowledgeable employees to troubleshoot/ develop these systems is risky. If there is documentation and knowledge is spread to the group instead of relegating to one person, you can mitigate a lot of risks.


  4. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intermedia full-time (More than 5 years)

    Pros

    Everyone at Intermedia is friendly. Very open door policy; everyone is willing to answer any question you may have.

    Cons

    No cons to speak of right now.


  5. Helpful (1)

    "Opportunity abounds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intermedia full-time (More than 5 years)

    Pros

    - A mission you can stand behind: helping small businesses be successful and competitive
    - Great people
    - Opportunities to develop new skills and move into new positions
    - Managers who delegate, support, coach
    - Cutting-edge technology like webRTC

    Cons

    - No different challenges that any other company in Silicon Valley has


  6. "Needs honesty improvements"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Support in New York, NY
    Former Employee - Help Desk Support in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Intermedia (More than a year)

    Pros

    Good clientele and business model

    Cons

    They do not deliver on what they promise their employees


  7. Helpful (1)

    "Accounts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Intermedia full-time

    Pros

    Flexible schedule, yearly bonuses and merit increase.

    Cons

    Level of hiring not equal, micro management.

    Advice to Management

    Be more fair to some put in efforts.

  8. Helpful (2)

    "Dynamic Open Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Development Sales Representative in Bellevue, WA
    Current Employee - Lead Development Sales Representative in Bellevue, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Intermedia full-time (More than 3 years)

    Pros

    Intermedia has taken leaps and bounds to make specific changes culturally. This is allowing employees to be able to venture in to a create mode being a full contribution versus dreading coming to work each day.

    Cons

    Communication - there's a clear lack of communication between leadership, management, and front lines. Often times, it is a "clean up" where instead of being reactive should have been pro active.

    Advice to Management

    Do not micro manage. Too many chiefs and not enough soldiers you end up getting nothing done and having too high of overhead.

    Intermedia Response

    Jun 12, 2018 – HR Communications Manager

    Thank you for taking the time to share this feedback. We've undergone a great deal of change over the last few years and it's great to hear that you too feel that it has set us up for long-term... More


  9. Helpful (1)

    "Amazing company, great growth and awesome people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Mountain View, CA
    Current Employee - Human Resources in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intermedia full-time (More than 3 years)

    Pros

    Open, collaborative environment, humble leaders and tremendous growth potential (both career and company).

    Cons

    Teams tend to be lean, so people wear multiple hats. It's great if you like to be out of your comfort zone and developing, but if you prefer to stick to what you know and where you are comfortable - this may be a challenging environment.

    Advice to Management

    Remember to continue to foster a great culture, which may be more challenging as people continue to move remote.

    Intermedia Response

    Jun 13, 2018 – HR Communications Manager

    We appreciate your input. Intermedia does have some amazing employees, that's for sure. With our new unified communications product, Intermedia Unite, we are also well-established to continue... More


  10. Helpful (1)

    "Fantastic place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Technical Support in Irvine, CA
    Current Employee - Manager, Technical Support in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Intermedia full-time (Less than a year)

    Pros

    I was part of an acquisition and we were welcomed into the mix with such kindness by everyone! It's not easy being the new kid. Everyone is busy but makes the time to help you get in the groove. From Execs, HR, Ops, Sales, and colleagues, I have found everyone to be helpful and patient.

    Cons

    On boarding within my department was a challenge. There are so many systems to learn. A smoother process to getting a new person on boarded within their area would be great!

    Advice to Management

    Keep doing what you are doing; communicating about events, achievements and our growth, innovating, and leading our industry. It's very exciting to be a part of an organization that keeps moving forward.

    Intermedia Response

    May 4, 2018 – HR Communications Manager

    We're as excited as you are about the coming together of AnyMeeting and Intermedia. We're glad to hear that you have felt that openness and that Intermedia team members are making time as needed, all... More