Intermedia Reviews
Updated Jun 9, 2023
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Top Review Highlights by Sentiment
- "Development is only concentrated towards new products and is pushed that way by upper management for more growth and their bottom line." (in 5 reviews)
Ratings by Demographics
This rating reflects the overall rating of Intermedia and is not affected by filters.
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- Current Employee, more than 3 years★★★★★
Work From Anywhere Truth!
Jun 9, 2023 - Channel Marketing in Houston, TXRecommendCEO ApprovalBusiness OutlookPros
When you sell work from anywhere products, it's built into the culture. On boarding can be tricky but the people are all very supportive.
Cons
Legacy processes are slow to progress.
- Current Employee, more than 5 years★★★★★
Great Company, Great Values, Great Work-Life Balance
Jun 7, 2023 - A Happy Employee in Sunnyvale, CARecommendCEO ApprovalBusiness OutlookPros
Intermedia offers wonderful learning and development opportunities to all employees. This is a company that truly invests in their employees and wants to see them grow. I have been at Intermedia for over 6 years and have experience a tremendous amount of professional development. I cannot wait to see what is next!
Cons
I can't think of anything. Intermedia offers a hybrid work environment for employees who are close to an office an remote opportunities for those employees who live far from an office.
Continue reading - Current Employee★★★★★
Pros
The ability to set your path for success. Given the products and tools needed to win in this growing communications market. Never on my own, but allowed to set my own course with a team that is always willing to help.
Cons
Fiercely competitive market. So be prepared to work, with rewards that are fair and attractive.
Continue reading - Current Employee, less than 1 year★★★★★
Great Place to Work with Great People
May 12, 2023 - Anonymous Employee in Sunnyvale, CARecommendCEO ApprovalBusiness OutlookPros
The cloud communications industry is a great space to work in and Intermedia has a unique offering with its business model and value prop so there is tremendous opportunity to make a difference. Depending on who you report to and the team you work with, you may find yourself with very supportive people who are willing to lend a helping hand when you feel overloaded or an ear to bounce back ideas with. There are a lot of good, genuine people that work here and that's one of the best things about Intermedia. Also love that the company walks the walk when it comes to flexibility because they truly empower not only their customers, but also their employees to work from wherever, whenever.
Cons
No cons for me at the moment.
- Current Employee★★★★★
Pros
Good work\life balance. Reliable management.
Cons
Pay is in 50 market percentiles
- Current Employee, more than 1 year★★★★★
Pros
Friendly environment and up lifting team
Cons
Inefficient processes that leads to a lot of busy work with no improvement or meaning
- Former Employee, more than 1 year★★★★★
Very team and job dependent
Mar 6, 2023 - Customer Success AssociateRecommendCEO ApprovalBusiness OutlookPros
Big on internal hiring, promotion and training, reasonably good pay and benefits, management seemed fairly accessible for the size of company. A lot of great people working here, friendly work place culture with a lot of nice little perks like cheap lunch delivery, great snacks and drinks, free donuts and sandwiches fridays, free catered org lunch once a month.
Cons
Customer success at Intermedia was not what I expected it to be so I hated the job, was basically top tier customer support. There was a lot of pressure to do sales-y stuff as part of my job including outgoing cold and warm calls. But no appetite or desire to include customer success into overall CX design to improve customer retention, rather a focus on deals and resolving problems as customers were on their way out the door. But, I also met a lot of people who had worked there for years and loved it, I would've stayed if I could've found another team to transfer to doing something that was a better fit for me personally.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Pay, benefits and paid time off
Cons
These high ratings are fraud. The c-level executives cant make decisions which affect the performance of the company and keep the employees in the dark. Bad culture, overworked, and lack of communication between depts. HR also solicits these 5 star reviews so dont believe them.
Continue readingThank you for sharing your thoughts. We take all employee feedback very seriously, and ask that you contact your HR representative directly so we can hear more about your experience and better address your concerns. We are proud of the culture that we have built at Intermedia, and do encourage employees to share their thoughts and experiences on Glassdoor. However, we absolutely do NOT encourage employees to submit fake reviews. We have worked very hard to build a culture based on inclusion, trust, and transparency. We also take work/life balance seriously, and our high employee retention rate reflects the priority we place on employee well-being. Again, we encourage you to reach out to your HR rep directly to discuss your feedback further.
- Current Employee, more than 10 years★★★★★
Amazing culture and a place where you can make a difference!
Mar 31, 2023 - Anonymous Employee in Sunnyvale, CARecommendCEO ApprovalBusiness OutlookPros
Intermedia is a hidden gem where leaders truly care, support individual growth and where you can make a difference! Intermedia's AI Cloud Communications business is in the forefront as we continue to expand our global footprint. Employees stay at Intermedia because they are happy!
Cons
If you like a high paced environment where you can learn, a fantastic team environment and caring leaders, then come join the Intermedia family!
- Current Employee, less than 1 year★★★★★
Great company but with a few minor things that could make it exceptional.
Oct 20, 2022 - Technical Support SpecialistRecommendCEO ApprovalBusiness OutlookPros
Understanding and accommodating. Majority of people are nice. They listen to feedback. Great culture overall.
Cons
- Sometimes people like to not take responsibility for anything nor ownership. - You are left on read for long periods of time, even to the point you don't get an answer from co-workers (who are supposed to be your resource for help) and even Managers (or Team Captains as they call them) - No free time is allowed. While not said directly this way, it is said differently by stating that in order to have "good productivity" you need to be busy all of the time. Understandable, though it could may be worded better. - If you fail a training, no feedback is given and instead you are made to repeat the training over and over until you get it right.
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Intermedia Reviews FAQs
Intermedia has an overall rating of 4.5 out of 5, based on over 427 reviews left anonymously by employees. 89% of employees would recommend working at Intermedia to a friend and 84% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
89% of Intermedia employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Intermedia 4.5 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Intermedia to be management, benefits, career development and the cons to be senior leadership .
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