Kool Smiles Reviews | Glassdoor

Kool Smiles Reviews

Updated July 28, 2018
251 reviews

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3.4
StarStarStarStarStar
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Dr. Dale Mayfield & Dr. David Vieth
96 Ratings

251 Employee Reviews

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Pros
  • "Is a job that let you help others, interacting with different cultures, love working with kids" (in 6 reviews)

  • "Competitive compensation and great benefits" (in 7 reviews)

Cons
  • "Working in a call center is a less favorable environment to work in" (in 7 reviews)

  • "you will usually work long hours" (in 7 reviews)

More Pros and Cons

  1. "Great Company - Good Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dental Hygienist in Tucson, AZ
    Former Employee - Dental Hygienist in Tucson, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kool Smiles full-time (More than 8 years)

    Pros

    Fast pace - you feel appreciated and supported

    Cons

    None I can think of

    Advice to Management

    Older employees - believe they don’t have to work as hard as the new hires.


  2. "Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Kool Smiles full-time

    Pros

    Great staff!!!!!!!! Love working with kids and helping people

    Cons

    Volume of patients seen per day

    Advice to Management

    Focus on quality and less on quantity.

  3. "Payroll"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Kool Smiles part-time

    Pros

    I like doing what I do

    Cons

    The way the payroll policy is set up is crap. I have never in my entire life worked for a company that mails your paycheck in the mail whenever they get ready, because of a change in your direct deposit. Every job I've had in the past would send your paycheck through UPS or FedEx, so that it could arrive at the workplace on payday. Kool Smiles does not care about people having bills and needing food. I live paycheck to paycheck, and I can't afford to wait 3 weeks for my money (an extra week from the paydate), and they have no sympathy, because they are rich. Once I find me another job I wouldn't recommend anyone work here. Plus HR have a phone number that does not work, its hard to even get in contact with someone in HR, and they do not respond to emails.

    Advice to Management

    You all should have some consideration about your employees, and understand that sometimes people have to make changes to their direct deposit, and should consider getting people their checks on the day of payday. Its not going to hurt Kool Smiles pockets to have a paycheck Fedex'd overnight. Smh!


  4. "Dental assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Kool Smiles full-time

    Pros

    Good for job experience(just getting out of school)

    Cons

    they over book too much.


  5. "Only if you have to..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dentist
    Former Employee - Dentist
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kool Smiles part-time (More than a year)

    Pros

    If you are desperate for money, need help with a work visa or some student loan forgiveness, it is okay short term and part time

    Cons

    Treatment planning is determined by coverage not clinical indications. The "mission" is to maximize Medicaid billing. Providers are encouraged to perform procedures rather than provide real health care. There is little or no continuity of care or regard for the patients.
    Your clinical skills will deteriorate quickly.

    Advice to Management

    Provide real dental care


  6. "Worst Company I've Ever Worked For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kool Smiles full-time

    Pros

    Gives the employees the option to take 30 minute lunch or 1 hour lunch.

    Cons

    Management treats employees like children. No respect for the employees at all.


  7. "Rda"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rda
    Current Employee - Rda
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Kool Smiles full-time (More than a year)

    Pros

    Ok pay great benefits

    Cons

    No hours that's why you get ok pay

  8. "Ortho assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kool Smiles part-time

    Pros

    Follow protocol, Drs are very nice

    Cons

    Takes a lot of review to fire an employee

    Advice to Management

    No advice


  9. "Dental assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dental Assistant in Odessa, TX
    Former Employee - Dental Assistant in Odessa, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kool Smiles full-time (More than a year)

    Pros

    I love working here alot

    Cons

    Being the only one working

    Advice to Management

    They are okay to me


  10. "Dental assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dental Assistant in Lubbock, TX
    Former Employee - Dental Assistant in Lubbock, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Kool Smiles full-time (More than 3 years)

    Pros

    It's a tough challenging place to work. It gives you a great strength of communication skills for sure

    Cons

    There's no room to grow in that office. You basically get stuck in one place and can't move up to they tell you and the pay sucks

    Advice to Management

    Pay raises are to not be focused on the entire office but only on that certain employee is what it should be determined on


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