Kool Smiles Reviews | Glassdoor

Kool Smiles Reviews

Updated May 20, 2017
226 reviews

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Full-time Part-time

3.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Dr. Dale Mayfield & Dr. David Vieth
84 Ratings

226 Employee Reviews

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Pros
  • Kool Smiles has a very important mission: to provide high quality dental care to poor children (in 18 reviews)

  • Kool Smiles allows a good work/life balance (in 8 reviews)

Cons
More Pros and Cons

  1. "Dentist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dentist in Houston, TX
    Former Employee - Dentist in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kool Smiles full-time (Less than a year)

    Pros

    No exams are paid for

    Cons

    Great benefit like 401k and medical

    Advice to Management

    Hope exam fees are paid


  2. "XS Schedule Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - XS Schedule Coordinator in New Bedford, MA
    Current Employee - XS Schedule Coordinator in New Bedford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kool Smiles full-time (Less than a year)

    Pros

    Great company. Flexible schedule. Upper mgmt is very helpful when you need them.

    Cons

    Health insurance cost and coverage

    Advice to Management

    Keep up the great work!


  3. "Dental assisting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Dental Assistant in Salisbury, MD
    Former Employee - Registered Dental Assistant in Salisbury, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, hours , vacation and sick time occur fast

    Cons

    Don't care about employees, run you like a chickens head cut off and lack of respect and no knowledge of your hard work. All about money not the patients

    Advice to Management

    More respect


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  5. Helpful (1)

    "Doctors don't sign contract"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Doctor in Dallas, TX
    Current Employee - Associate Doctor in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kool Smiles full-time (More than a year)

    Pros

    Little pay check nothing eles

    Cons

    Only 5 days paid off , No paid Holidays , Don't be fooled by Daily Guarantee last 6 months
    After they average. You can not make $
    With way they scedule you have to see 10 to 12 operative patients Along with 20+ hygiene
    If you don't produce you are in trouble
    On top of all if you quit you are held to 90 Days
    Working on collection only .they recruiting team lie to you . DON'T SIGN GO FOR BETTER DEAL . BEWARE .

    Advice to Management

    Change the way you treat All Doctors.
    I see how hard we Associate Doctors work
    How hard my Area Doctor works
    What I don't see is our Managing director
    Work only occasionally turn up highly manicured and dressed with starchEd
    Lab coat thinking they are better
    Open your eyes and respect the ones that actual work. Maybe if you got dirty like the rest of us we could respect you .


  6. Helpful (2)

    "Horrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ortho Assistant in Tucson, AZ
    Former Employee - Ortho Assistant in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kool Smiles full-time

    Pros

    My ortho team was great but unfortunately a bad manager brought the team down, good pay for ortho , bad for general assistant

    Cons

    Very bad management! Alot of gossiping ! One manager even pushed me and try to hold me in the room, I called HR and nothing was done !

    Advice to Management

    All need to be retrained or replaced ! Treat your staff good ! A bad manager can bring down a whole team


  7. "Dental assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dental Assistant in Tyler, TX
    Former Employee - Dental Assistant in Tyler, TX
    Approves of CEO

    I worked at Kool Smiles full-time (More than a year)

    Pros

    You need to always be available to former employees and new ones even if for general questions

    Cons

    Good place to work management needs to have some type of dental experience because some of the management had no idea or clue about dentistry but were hired to manage a office

    Advice to Management

    Need to get in touch with all former employees or applicant even if you aren't interested.


  8. "Great opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dental Hygienist in Norfolk, VA
    Former Employee - Dental Hygienist in Norfolk, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Kool Smiles full-time (More than a year)

    Pros

    Lots of hours, fun environment, patients were appreciative, great staff, awesome doctors, paid time off/holidays, CE reimbursement, monthly training, great way to get experience

    Cons

    No set schedule, unrealistic time slots, management issues, unruly patients, ill working equipment, upper management checks, office perks for management only


  9. "Office Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Winchester, VA
    Current Employee - Office Manager in Winchester, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kool Smiles full-time (More than 5 years)

    Pros

    I am highly satisfied when I am able to make patients and parents smile. The good news is I am able to achieve this far more often than not. Kool Smiles allows a good work/life balance. There is sufficient support from my leaders in the field and support services to be successful. Your team is what you make it so we enjoy each other and have fun every day. Good benefits, ample PTO, career paths to grow, and offices being closed on holidays are also other reasons to consider Kool Smiles.

    Cons

    There are few downsides to working for this company. Focus and persistence in execution are the keys to success. Failure to maintain either one will hurt your performance, but this is true anywhere.

    Advice to Management

    Continue to add more services in all offices, expand into other areas and states, continue to invest in doctor and team member development and recognition.


  10. "Working at KS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Manager in Danville, VA
    Current Employee - Office Manager in Danville, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kool Smiles full-time (Less than a year)

    Pros

    Work/family life balance is well maintained
    Values/mission of the company make you feel like you are really making a difference
    Great benefits: especially dental

    Cons

    Since the office is open 6 days a week, as an Office Manager, your day off is really never a day off
    Metrics are measured a little too high for a company that's mission is to help the underserved and I believe it can get in the way of providing high quality care
    No tuition reimbursement for management to get education in business/management

    Advice to Management

    Lower the metrics that are measured and focus MAINLY on patient satisfaction and quality dental care instead


  11. "Area Dental Director - VASE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Dental Director in Virginia Beach, VA
    Current Employee - Area Dental Director in Virginia Beach, VA
    Recommends
    Positive Outlook

    I have been working at Kool Smiles full-time (More than 8 years)

    Pros

    Truly mission driven. Stability. Clear expectations. Massive support team in place to be successful. Core values are easily witnessed (Quality, Compassion, Diversity, Teamwork, Integrity, and FUN!)

    Cons

    Need adaptability - constantly implementing change to make company wide improvements.

    Advice to Management

    Continue to strive for excellence and provide the necessary support.


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