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Kool Smiles Reviews
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    Found 261 reviews

    3.3
    StarStarStarStarStar
    Rating TrendsRating Trends
    48%
    Recommend to a Friend
    73%
    Approve of CEO
    Dr. Dale Mayfield & Dr. David Vieth
    97 Ratings
    Pros

    • "Is a job that let you help others, interacting with different cultures, love working with kids" (in 6 reviews)

    • "Competitive compensation and great benefits" (in 7 reviews)

    Cons

    • "Scheduling from the call center would become a problem due to not scheduling considerately" (in 9 reviews)

    • "you will usually work long hours" (in 7 reviews)

    More Pros and Cons

    1. Great Company - Good Benefits

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dental Hygienist in Tucson, AZ
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I worked at Kool Smiles full-time for more than 9 years

      Pros

      Fast pace - you feel appreciated and supported

      Cons

      None I can think of

      Advice to Management

      Older employees - believe they don’t have to work as hard as the new hires.

    2. Expanded Duties DA

      StarStarStarStarStar
        Current Employee - Dental Assistant 
        Recommends
        Neutral Outlook
        Disapproves of CEO

        I have been working at Kool Smiles full-time for more than 2 years

        Pros

        Good company for students out of school and will send you for expanded duties.

        Cons

        Pay and poor management

        • Join the Kool Smiles team
        See Our Latest Jobs

      • Compensation and Benefits

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Manager in Richmond, VA
        Neutral Outlook
        Disapproves of CEO

        I have been working at Kool Smiles full-time for more than 6 years

        Pros

        Helping the underserved communities. The compensation and benefits for management is competitive.

        Cons

        Hard to hire a new hourly employees because the salary is not competitive.

        Advice to Management

        none

      • Horrible place to work, low salary, bad management, staff is not fully trained & not knowledgeable in the dental field.

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Patient Care Coordinator in Midwest City, OK
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Kool Smiles full-time for more than 4 years

        Pros

        If you have no experience, this is the place to get your foot in the door, but not a place to stay.

        Cons

        Way too many to list

      • Helpful (1)

        It is an o.k. place to work at if looking to go to school while working

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee in Gary, IN
        Doesn't Recommend
        Neutral Outlook
        Disapproves of CEO

        I have been working at Kool Smiles full-time for more than 4 years

        Pros

        Fast paced, opportunity to work with children if that is your passion, give back to community

        Cons

        Vast disconnect between management, corporate and the little guys. The call center is a definite hindrance to those of us who work in the actual office. Let the p.c.'s do the scheduling, designate a person to do just phones. You will get lots of correctly scheduled appointments and they can make cold calls when and if slow. (which is hardly ever in our office)

        Advice to Management

        Act as if you care for the staff's needs.

      • Not the best.

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Dental Assistant in Doraville, GA
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I worked at Kool Smiles full-time for more than 4 years

        Pros

        Gain experience, opportunity to cross train

        Cons

        Back breaking work. Hectic schedule.

        Advice to Management

        Do better.

      • Dental Assistant

        StarStarStarStarStar
          Current Employee - Anonymous Employee 

          I have been working at Kool Smiles full-time

          Pros

          Benefits and coworkers that’s it

          Cons

          Not sure . Still thinking

        • Office Manager

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Office Manager in Houston, TX
          Doesn't Recommend
          Neutral Outlook
          Disapproves of CEO

          I worked at Kool Smiles full-time for more than 4 years

          Pros

          Bonus Potential, Working with a great team

          Cons

          Unrealistic expectations and metrics, the business runs chaotic, extreme overbooking limits quality

          Advice to Management

          Restructure from the ground up

        • Fun working with children

          StarStarStarStarStar
          • Overall
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Associate Dentist in San Antonio, TX
          Recommends
          Neutral Outlook
          Disapproves of CEO

          I worked at Kool Smiles for more than 4 years

          Pros

          Helping the underserved community Great experience with pediatric dentistry

          Cons

          They need to get more qualified than assistants

          Advice to Management

          South Carolina needs to be managed as well as Texas. The Texas clinic’s are more organized with better supplies

        • Dental Assistant

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Anonymous Employee 

          I have been working at Kool Smiles full-time for more than 4 years

          Pros

          I loved the team work at Kool Smiles and how we supported eachother but at the same time had accountability. Opportunity for growth as well.

          Cons

          Scheduling from the call center would become a problem due to not scheduling considerately.

        Found 261 reviews