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    Kool Smiles Reviews

    Updated October 26, 2018
    258 reviews

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    3.5
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Dr. Dale Mayfield & Dr. David Vieth
    97 Ratings

    Employee Reviews

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    Pros

    • "Is a job that let you help others, interacting with different cultures, love working with kids" (in 6 reviews)

    • "Competitive compensation and great benefits" (in 7 reviews)

    Cons
    More Pros and Cons

    1. "Great Company - Good Benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Dental Hygienist in Tucson, AZ
      Former Employee - Dental Hygienist in Tucson, AZ
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Kool Smiles full-time (More than 8 years)

      Pros

      Fast pace - you feel appreciated and supported

      Cons

      None I can think of

      Advice to Management

      Older employees - believe they don’t have to work as hard as the new hires.

    2. Helpful (1)

      "It is an o.k. place to work at if looking to go to school while working"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Gary, IN
      Current Employee - Anonymous Employee in Gary, IN
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Kool Smiles full-time (More than 3 years)

      Pros

      Fast paced, opportunity to work with children if that is your passion, give back to community

      Cons

      Vast disconnect between management, corporate and the little guys. The call center is a definite hindrance to those of us who work in the actual office. Let the p.c.'s do the scheduling, designate a person to do just phones. You will get lots of correctly scheduled appointments and they can make cold calls when and if slow. (which is hardly ever in our office)

      Advice to Management

      Act as if you care for the staff's needs.

      3. Join the Kool Smiles team
      See Our Latest Jobs

    3. "Not the best."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Dental Assistant in Doraville, GA
      Former Employee - Dental Assistant in Doraville, GA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Kool Smiles full-time (More than 3 years)

      Pros

      Gain experience, opportunity to cross train

      Cons

      Back breaking work. Hectic schedule.

      Advice to Management

      Do better.

    4. "Dental Assistant"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Kool Smiles full-time

      Pros

      Benefits and coworkers that’s it

      Cons

      Not sure . Still thinking

    5. "Office Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Office Manager in Houston, TX
      Former Employee - Office Manager in Houston, TX
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Kool Smiles full-time (More than 3 years)

      Pros

      Bonus Potential, Working with a great team

      Cons

      Unrealistic expectations and metrics, the business runs chaotic, extreme overbooking limits quality

      Advice to Management

      Restructure from the ground up

    6. "Fun working with children"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Associate Dentist in San Antonio, TX
      Former Employee - Associate Dentist in San Antonio, TX
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Kool Smiles (More than 3 years)

      Pros

      Helping the underserved community
      Great experience with pediatric dentistry

      Cons

      They need to get more qualified than assistants

      Advice to Management

      South Carolina needs to be managed as well as Texas. The Texas clinic’s are more organized with better supplies

    7. "Dental Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Kool Smiles full-time (More than 3 years)

      Pros

      I loved the team work at Kool Smiles and how we supported eachother but at the same time had accountability. Opportunity for growth as well.

      Cons

      Scheduling from the call center would become a problem due to not scheduling considerately.

    8. "kool smiles"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Kool Smiles part-time

      Pros

      good environment, nice people, good hours

      Cons

      a little stressful rude patients

    9. "Office Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Positive Outlook
      Approves of CEO

      I have been working at Kool Smiles full-time

      Pros

      Great staff!!!!!!!! Love working with kids and helping people

      Cons

      Volume of patients seen per day

      Advice to Management

      Focus on quality and less on quantity.

    10. Helpful (1)

      "Payroll"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend

      I have been working at Kool Smiles part-time

      Pros

      I like doing what I do

      Cons

      The way the payroll policy is set up is crap. I have never in my entire life worked for a company that mails your paycheck in the mail whenever they get ready, because of a change in your direct deposit. Every job I've had in the past would send your paycheck through UPS or FedEx, so that it could arrive at the workplace on payday. Kool Smiles does not care about people having bills and needing food. I live paycheck to paycheck, and I can't afford to wait 3 weeks for my money (an extra week from the paydate), and they have no sympathy, because they are rich. Once I find me another job I wouldn't recommend anyone work here. Plus HR have a phone number that does not work, its hard to even get in contact with someone in HR, and they do not respond to emails.

      Advice to Management

      You all should have some consideration about your employees, and understand that sometimes people have to make changes to their direct deposit, and should consider getting people their checks on the day of payday. Its not going to hurt Kool Smiles pockets to have a paycheck Fedex'd overnight. Smh!