Kool Smiles Reviews | Glassdoor

Kool Smiles Reviews

Updated April 20, 2018
243 reviews

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3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Dr. Dale Mayfield & Dr. David Vieth
93 Ratings

243 Employee Reviews

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Pros
  • Kool Smiles allows a good work/life balance (in 8 reviews)

  • Excellent and great place to work (in 14 reviews)

Cons
  • Working in a call center is a less favorable environment to work in (in 7 reviews)

  • you will usually work long hours (in 7 reviews)

More Pros and Cons

  1. "Dental assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dental Assistant in Odessa, TX
    Former Employee - Dental Assistant in Odessa, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kool Smiles full-time (More than a year)

    Pros

    I love working here alot

    Cons

    Being the only one working

    Advice to Management

    They are okay to me


  2. "great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kool Smiles full-time

    Pros

    compassionate care, exceptional doctors and great staff

    Cons

    demanding expectations, work schedule, volume of patients

    Advice to Management

    Adjust the compensation based upon market demand, hire the best candidates and keep them through better compensation

  3. "Kool smiles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rda in Abilene, TX
    Current Employee - Rda in Abilene, TX

    I have been working at Kool Smiles part-time (More than a year)

    Pros

    Good with training new people, friendly staff I loved kool smile staff. And a great way to learn how to work with kids

    Cons

    Hours: I would have days where I would only work one day of the week because all the senior employees would get all the hours first which I can understand that but how you need more employees but hours isn't there.. Plus I was in dental for less than a year and new more than the supervisor and manager did


  4. Helpful (2)

    "Fairly new to the field, everybody is very willing to train and patient"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dental Assistant in Sherman, TX
    Current Employee - Dental Assistant in Sherman, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kool Smiles part-time (Less than a year)

    Pros

    Good training and patient. The work schedule is very family friendly and easy to work around. Good place to grow and learn.

    Cons

    Don't have any so far. I guess one minor thing I see is that the office closes at 5 but I've noticed everyone is still cleaning after that, but I think working in any health care clinic that is fairly typical, so I would not count this as a con.


  5. Helpful (1)

    "overworked underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Dental Hygienist
    Current Employee - Registered Dental Hygienist
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Kool Smiles full-time (More than 8 years)

    Pros

    benefits, PTO time... overtime, over worked

    Cons

    over worked for less than average Pay.. high volume turn over rate with employees.. schedule too many patients


  6. "RDA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kool Smiles full-time

    Pros

    Good management, great teamwork, helpful and nice dentists

    Cons

    Overbooking, outrageous expectations, no growth for learning other procedures besides basic for children due to most dentists are new


  7. "Assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kool Smiles full-time

    Pros

    Sometimes they cater lunch for us.

    Cons

    Work hard for no pay. Too much drama.

  8. "DA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Healthcare Administrator
    Current Employee - Healthcare Administrator

    I have been working at Kool Smiles part-time

    Pros

    I love to help patients and seeing new and different patients.

    Cons

    Patients are not taken in the back to do work on them on time due to less employees.

    Advice to Management

    To hire more employees so patients are taking care of on time.


  9. "The Truth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Kool Smiles full-time (Less than a year)

    Pros

    The relationships built with clients was about the best part, even though they were difficult to deal with at times.

    Cons

    Terrible Management. They expect things but don't perform on their end. Your co workers are probably going to be filled with drama and want to exaggerate the truth to management.


  10. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Services Coordinator in Greenville, SC
    Current Employee - Patient Services Coordinator in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kool Smiles full-time (More than a year)

    Pros

    Great Doctors, Great Patient Care, Updated Facilities

    Cons

    High work demand, some staff are not as passionate about patient care as I would like

    Advice to Management

    Coach, teach and train daily


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