Kool Smiles Reviews | Glassdoor

Kool Smiles Reviews

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Found 261 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
48%
Recommend to a Friend
73%
Approve of CEO
Dr. Dale Mayfield & Dr. David Vieth
97 Ratings
Pros
  • "Is a job that let you help others, interacting with different cultures, love working with kids(in 6 reviews)

  • "Competitive compensation and great benefits(in 7 reviews)

Cons
  • "Scheduling from the call center would become a problem due to not scheduling considerately(in 9 reviews)

  • "you will usually work long hours(in 7 reviews)

More Pros and Cons
  1. Great Company - Good Benefits

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dental Hygienist in Tucson, AZ
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Kool Smiles full-time for more than 9 years

    Pros

    Fast pace - you feel appreciated and supported

    Cons

    None I can think of

    Advice to Management

    Older employees - believe they don’t have to work as hard as the new hires.

  2. Expanded Duties DA

    StarStarStarStarStar
      Current Employee - Dental Assistant 
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at Kool Smiles full-time for more than 2 years

      Pros

      Good company for students out of school and will send you for expanded duties.

      Cons

      Pay and poor management

    • Compensation and Benefits

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Manager in Richmond, VA
      Neutral Outlook
      Disapproves of CEO

      I have been working at Kool Smiles full-time for more than 6 years

      Pros

      Helping the underserved communities. The compensation and benefits for management is competitive.

      Cons

      Hard to hire a new hourly employees because the salary is not competitive.

      Advice to Management

      none

    • Horrible place to work, low salary, bad management, staff is not fully trained & not knowledgeable in the dental field.

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Patient Care Coordinator in Midwest City, OK
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Kool Smiles full-time for more than 4 years

      Pros

      If you have no experience, this is the place to get your foot in the door, but not a place to stay.

      Cons

      Way too many to list

    • Helpful (1)

      It is an o.k. place to work at if looking to go to school while working

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Gary, IN
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Kool Smiles full-time for more than 4 years

      Pros

      Fast paced, opportunity to work with children if that is your passion, give back to community

      Cons

      Vast disconnect between management, corporate and the little guys. The call center is a definite hindrance to those of us who work in the actual office. Let the p.c.'s do the scheduling, designate a person to do just phones. You will get lots of correctly scheduled appointments and they can make cold calls when and if slow. (which is hardly ever in our office)

      Advice to Management

      Act as if you care for the staff's needs.

    • Not the best.

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Dental Assistant in Doraville, GA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Kool Smiles full-time for more than 4 years

      Pros

      Gain experience, opportunity to cross train

      Cons

      Back breaking work. Hectic schedule.

      Advice to Management

      Do better.

    • Dental Assistant

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at Kool Smiles full-time

        Pros

        Benefits and coworkers that’s it

        Cons

        Not sure . Still thinking

      • Office Manager

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Office Manager in Houston, TX
        Doesn't Recommend
        Neutral Outlook
        Disapproves of CEO

        I worked at Kool Smiles full-time for more than 4 years

        Pros

        Bonus Potential, Working with a great team

        Cons

        Unrealistic expectations and metrics, the business runs chaotic, extreme overbooking limits quality

        Advice to Management

        Restructure from the ground up

      • Fun working with children

        StarStarStarStarStar
        • Overall
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Associate Dentist in San Antonio, TX
        Recommends
        Neutral Outlook
        Disapproves of CEO

        I worked at Kool Smiles for more than 4 years

        Pros

        Helping the underserved community Great experience with pediatric dentistry

        Cons

        They need to get more qualified than assistants

        Advice to Management

        South Carolina needs to be managed as well as Texas. The Texas clinic’s are more organized with better supplies

      • Dental Assistant

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee 

        I have been working at Kool Smiles full-time for more than 4 years

        Pros

        I loved the team work at Kool Smiles and how we supported eachother but at the same time had accountability. Opportunity for growth as well.

        Cons

        Scheduling from the call center would become a problem due to not scheduling considerately.

      Found 261 reviews