This company has been awful to work for. When I was hired, I was told there was all this potential for growth and advancement and then, when I get put in a center, I find out that the company is laying off employees left and right. Having gone through multiple interviews, no one mentioned this at all and so I was lied to right from the start.
The main issue is the higher ups. They have no knowledge whatsoever of what’s happening in the centers or what to do as they are never in them. Even on the extremely rare occasion one of them actually steps foot in a center, they sit on Google Hangout all day in another room, so never actually learn about the business. Google Hangout is probably how they decided to open a new region. That’s right, we don’t have money to pay our people and had to lay a ton of our teachers off, but we apparently have enough money to go into a completely new market. That pretty much sums up where the companies values are. Screw people and make bad business decisions while you’re at it.
Directors and teachers are constantly upset and demotivated. Most of us are looking for other jobs. The company does not care about its staff or the families it serves. The company is really struggling, so a focus on money might be understandable, but that is the only focus. Almost every month, directors are given ridiculous, unreachable targets and then looked down upon when they can’t hit them. Absolutely no support is provided to hit these targets. We have no marketing, no sales, no HR, and no training. We’re just supposed to magically hit an enrollment target number that the center has not seen in years. There is no communication from the higher ups, except for last minute changes that just add stress and difficulty to the role. More often than not, changes are implemented so quickly and poorly that they actually make things worse. There is no communication about plans or strategy from the top and it’s pretty clear that the reason is that there simply isn’t a strategy. They’re just flying by the seat of their pants and hoping us directors, who they don’t trust, will save them. Then, of course, if we somehow happen to have a good month, they take all the credit when it was really us coming up with a plan and implementing it. The higher ups actually make it harder to do our jobs.
Program quality and family retention is another issue. Imagine if you were asked to teach English to children who didn’t know a word of English and you weren’t allowed to use their native language at all. Now imagine that you have zero background with children or teaching and you are given 3 days or less of training. Not only can most of our hires not teach, they have no clue on how to work with children and classes are often a zoo. Then, of course, it’s your fault as a director when families don’t stay because they see chaos in the classrooms or zero learning result even after a year.
We’re told every day that we are “CEOs of our business”, but we literally, and I kid you not, are unable to make a $10 purchase without authorization from the higher ups. We can’t even buy toilet paper for the centers without approval. Everything needs approval, yet no one ever answers emails. You don’t know if they’re simply ignoring you, don’t want to pay the money, or just too incompetent to stay on top of their inbox. Hands down the most frustrating job I’ve ever had in my life. It’s like being in a call center where you are responsible for some huge sales quota, but, on top of sales calls, you have to manage every other aspect of the business from hiring, to marketing, to finance. All this while the higher ups actively work against you by making people angry, not communicating anything, and just being as condescending as possible.
My advice would be to avoid working here at all costs.