LevelUp Reviews | Glassdoor

LevelUp Reviews

Updated February 9, 2017
21 reviews

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Full-time Part-time

4.0
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Seth Priebatsch
5 Ratings

21 Employee Reviews

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  1. Helpful (3)

    "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LevelUp full-time

    Pros

    Perks and benefits are amazing
    Culture is great, most people generally like coming to work
    Mentorship and career growth are taken seriously
    Liberal vacation policy and occasional work from home is an option
    Flat hierarchy - mostly a pro
    Great transparency on business outlook and major deals/developments

    Cons

    The company has some very antiquated and hack-y processes that are still around from the early days. Engineering's time is almost entirely focused on driving new features, so these don't really get fixed and can cause some serious downstream issues and require time-intensive manual workarounds. The problem gets compounded with the growing pains the company is currently going through and clients' demands for more customized and non-standard deliverables.
    Need more communication between departments - often a change is unilaterally made by one group that impacts the whole company and no prior notification or consultation takes place.
    Terminations aren't handled particularly well - finding out someone you work closely with is gone via an email bounce is highly disruptive.
    Need to have more transparency on how employees are doing; medium and long term goals are not always clear and neither is progress against them. There needs to be a formal and measurable performance improvement process in place if expectation are being missed.


  2. "Fun!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Visual Designer in Boston, MA
    Former Employee - Visual Designer in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at LevelUp full-time (More than a year)

    Pros

    Flexible work hours, unlimited vacation, trust in employees, casual work environment, great employees, free lunch catered

    Cons

    The office I worked in still used cubicles and was very office-y. They have since moved locations so I cannot speak further to that!


  3. Helpful (4)

    "Not a growth oppertunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Boston, MA
    Former Employee - Software Engineer in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free lunch, awesome PTO, transportation per diem, awesome people to work with, decent life/work balance. Some opportunities to work on some really challenging engineering work. The product and business space is really cool, and the company is good at having meetings to explain how all departments work. A few good engineering values, such as quality through automated testing and making sure the best API possible would be built.

    Cons

    As an engineer this was one role where I felt least creative. There's almost zero collaboration when building the product, from working with fellow engineers or designers and product management. Most engineers were very much in a "headphones on, don't bother me" mindset. For as much as they boasted shipping quickly and often, building product was slow and shipping was even slower. Management was non-existent, and when improvements were suggested they were brushed off. CEO tried to be too involved and micromanage everything about how the product was being built. CTO boasted how great it is that each team can do what they want to be productive, but that didn't work. I'm not even really sure what he contributed to the department.

    Advice to Management

    Listen to your employees, let them be involved.


  4. Helpful (3)

    "Excellent Team To Be On"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at LevelUp full-time

    Pros

    + Work life balance + Great benefits + Surrounded by capable, intelligent people + Overall everyone is focused on the same goal

    Cons

    - Some employees seem dissatisfied - I don't love the way people are let go, but not sure what it should look like, either


  5. Helpful (3)

    "Fun place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Ambassador in Chicago, IL
    Former Employee - Brand Ambassador in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at LevelUp part-time (Less than a year)

    Pros

    Lots of young people, huge potential for growth in the career path and industry. Get to work outside and not be stuck in an office.

    Cons

    Not the best pay or benefits. did not cover expenses for traveling to the daily events and also not eligible for 401k plan.

    Advice to Management

    You should cover expenses for employees to travel to work events. Also keep employees in the loop for what is going in at the company as it is a startup.


  6. Helpful (25)

    "Walk the other way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Boston, MA
    Former Employee - Sales in Boston, MA
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits, good friendly environment, good looking people. Free food, if you're into that.

    Cons

    If you are trying to build a career go elsewhere. You can work at Levelup and make up a fancy fake title and pretend to be VP of this or that but the rest of the real world knows you work at a summer camp. The company is in a huge hole of venture cash. Seems like close to $50MM raised and revenues are maybe $2mm. Let's do some quick math and see what will happen. The last two rounds have not been announced because they are down rounds, The CEO and management believe that you can read a book and become an expert instead of hiring real adults. DO NOT WORK HERE.

    Advice to Management

    Hire some real adults to work for the company. Payments is a huge space and you have a CEO who would rather burn bridges with an entire community rather than build meaningful partnerships.


  7. Helpful (2)

    "Very exciting product, great people, office culture, and benefits. Good place to work & getting better, but not perfect."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Sales Executive in Boston, MA
    Former Employee - Enterprise Sales Executive in Boston, MA
    Recommends
    Positive Outlook

    I worked at LevelUp full-time (More than 3 years)

    Pros

    You can expect a great work-life balance, fun office outings/events, great perks (full espresso machine, blender, snacks, fresh fruits, catered lunches, all the food/drink you could want), and strong benefits surrounded by young, ambitious, interesting group of people/friends. If you don't like having a high-touch management experience and like the independence of knowing what your goals are and being given the freedom to do what it takes to make it happen, you'll love it at LevelUp. Pretty fast-paced, ever changing product/pricing/marketing, etc which keeps things exciting. HR manager is amazing & is a great resource to help you get your feet under you. Good-sized company. You'll do very well if you're ambitious, not afraid to ask questions, and live by a personal credo "Ask for forgiveness, not for permission." Change/responsibility tends to be given when it is directly asked for, not proactively given. **some of this is more advise. There's a tremendous alumni community as LevelUp tends to hire smart, driven, and (athletic) people. Expect opportunities to do 200 mile relay races, run in zombie races, rock climb, learn how to build 3D printers, share good music, etc.
    It's also a pretty LGBTQ-friendly office.
    - Generally it's an exciting time to be at LevelUp as the leader in the space that could soon explode, and my primary reason for leaving was for a larger change in career path.

    Cons

    - Currently the product direction is pretty top-down.
    - - > Structural changes or product roadmap additions are slow to happen when suggested bottom-up
    - Sales team is pretty unstructured with hands-off management style. Pro/con depending on your style. I work fairly independently, but would have been nice to have more structure to the team and sales process/organization.
    - Not very transparent around larger decisions being made, firings, financing, etc., but slowly getting better.
    - Could be more active/proactive focus placed on personal/professional growth.

    Advice to Management

    Would be nice if more attention were paid to focusing on personal growth objectives and placing good people in positions that make employees happy and keep good people even if it means making positions and being getting creative. I think part of it is just that senior mgmt is overly busy at times & needs to focus more on managing.


  8. "A great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook

    I have been working at LevelUp full-time (More than 3 years)

    Pros

    LevelUp is a great place to work. The company is growing quickly and there are plenty of opportunities to advance within the company in a short period of time.

    The payments space in general is a very interesting space to work in, especially since LevelUp is considered a leader in this space. You also get to work with a lot of really cool clients in the restaurant space who are doing some really neat things throughout the country.

    The benefits and culture here can't be beat. LevelUp is a young, growing company with a work-hard play-hard culture and the company takes care of their own (free lunch, paid health care, free t passes, etc).

    Cons

    While LevelUp is a mature startup, there are certainly ups and down that come with the company's growth. LevelUp isn't for anyone, but if you believe in what the company is building and work hard to support the company's success you will enjoy your career here.

    Advice to Management

    Maintain an honest and open communication channel with employees. More stock options too!


  9. "Can't imagine a better place to work. AWESOME environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook

    I have been working at LevelUp full-time (Less than a year)

    Pros

    Free food all day, health care, everyone is super quirky, friendly and cool, laid back atmosphere. No clue about the post about kool-aid. I've never even seen it in our fridges. I'm super happy to be here. We all hang out all day while doing our work. It's also not too often that you get the option to work in a bean bag!

    Cons

    Sometimes I wish we would move faster in different areas

    Advice to Management

    Be more open about next moves. I wanna know what were doing next!


  10. Helpful (5)

    "Lots of benefits and no work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Boston, MA
    Current Employee - Senior Software Engineer in Boston, MA
    Doesn't Recommend
    Positive Outlook

    I have been working at LevelUp full-time (More than 3 years)

    Pros

    Lots of good benefits, OK salary, free food and fully paid health care and T-pass.

    Cons

    Bad stock options; pretty much they throw paltry sums at you worth a farthing. If you are looking for a pre-ipo company that you think you will contribute to and make huge amounts later then stop looking here and go elsewhere. Substandard set of employees. Not the brightest set of people around; lots of them don't have fundamentals but think they are the smartest. Not much work to do as well in some teams ; have no idea why they are even hiring.

    Advice to Management

    Give more stocks and better quality work and hire smarter people.


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