Marco Reviews | Glassdoor

Marco Reviews

Updated September 14, 2017
58 reviews

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4.1
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Jeff Gau
43 Ratings

58 Employee Reviews

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Pros
  • Great People, great culture and growing (in 7 reviews)

  • Growing company with the opportunity for advancement, great company culture, fair pay, and provides excellent work-life balance (in 7 reviews)

Cons
  • Company is growing very fast and experiences a lot of growing pains (in 3 reviews)

  • The people and atmosphere are amazing and I've made some good friends that I'll have and keep even though I no longer work there (in 3 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marco full-time

    Pros

    Great culture and not micromanaged

    Cons

    No longer an ESOP company


  2. "Typical trendy company"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice office building, growing company

    Cons

    Favoritism (age, gender) exists, application process is vague and endless.

    Advice to Management

    Be honest with employees

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marco full-time (More than 3 years)

    Pros

    I work with like minded individuals who want to succeed.

    Cons

    There have been processes put in place that can be cumbersome.


  4. "Customer Support"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Marco full-time

    Pros

    Great Benefits and Community Involvement

    Cons

    It was clicky like in high school


  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marco full-time

    Pros

    Successful company that's growing fast

    Cons

    Uncertainty were company will be in 3 to 5 years


  6. "Great Place to Work......."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Minneapolis, MN
    Former Employee - Outside Sales Representative in Minneapolis, MN
    Recommends
    Approves of CEO

    I worked at Marco full-time (More than 5 years)

    Pros

    Great People, Great Vision, Great Community Involvement

    Cons

    Growing a lot externally! They haven't done much to grow internally and current client have suffered.

    Advice to Management

    Stay the same small town company that you started out


  7. "Marco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marco full-time (More than 3 years)

    Pros

    The people who work at Marco are awesome. It makes coming to work fun.
    Most departments are flexible with hours when important family events come up.
    Fast-pace- you'll never be bored.
    Executive Team is personable and they care.

    Cons

    While Marco is family focused- maternity/paternity leave needs improvement. It is better than some other companies in the St. Cloud area.
    Upper Management needs to recognize the hard work of other teams that aren't in sales.

    Advice to Management

    As Marco grows- some of the perks of working here are starting to fade away. Doing a study of other large companies and what they are able to offer to their employees and how they do it would help.
    While Marco is family oriented- we lack good leave. Also, a lot of departments run on thin staffing so leaving work for important events is sometimes hard because of all the work it'll leave the rest of the team to do.

  8. "Marco company review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marco full-time (More than 5 years)

    Pros

    Marco leadership has done a great job of keeping employees informed of changes. Marco is an overall good employer who is always looking for ways to enhance the employee experience.

    Cons

    Need for improvement on process accountability among internal teams. Continue to work on building a structured environment that is consistent and scalable. Pay scale could also be more competitive within the industry as well.


  9. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marco full-time (More than 5 years)

    Pros

    Growing company that has a great culture

    Cons

    As a technology company lots of changes


  10. "Profitable company that forgot its roots - growing pains and internal issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer
    Current Employee - Systems Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marco full-time (More than a year)

    Pros

    Friendly, talented co-workers, marginal opportunities to grow, looks good on resume so easy to get recruited when a more promising opportunity comes along, paychecks ontime every two weeks. Highly profitable, but that's all that matters to them now.

    Cons

    Zero new engineer on boarding. If you are not billing on your timesheet your first week St. Cloud will get suspicious and phone your manager to ask why your utilization rate is so low. From then on your are literally on your own, fixing systems you have never seen before and are not certified in.

    Satellite offices feel unimportant and overlooked by St. Cloud with little support, even for critical things like service vans. This is not a problem if you are in St. Cloud

    Engineers have both the R2W (revenue to wage) and Utilization Rates to track how they are doing. These systems ensure the company makes back not only your salary, but guarantees a certain amount of profit. These systems are heavily stacked against techs. Any training, especially required product certification training, counts against your R2W and Utilization numbers. Once your annual review rolls around they'll go over how not very high your numbers are and tell you improvement is needed, there will always be leverage at ever review for a need of vast improvement. No matter how high of a percentage billable your time is, unless you get a lot of projects it can be hard to achieve above the required R2W goal. Throw in any days off and you'll be working off a R2W debt all year. There are bonuses if you get R2W above 2.5, but the bonuses definitely don't cover what you would have gotten in overtime by then.

    Endless growth and no hiring of more engineers - this is leading to longer wait times for customers and a complete grind for some of the techs.

    Endless supply of extra work and requests to do work off hours, but no incentive with which to do it. There is no overtime and no bonuses for extra work. If you are on-call for an entire week, you get a measly 4 hours PTO or a $100 cash bonus.

    Marco used to have a neat employee-owned culture, but now we're all just R2W numbers being monitored by the accountants, reporting to the wealthy investors.

    Advice to Management

    Both the R2W and tech Utilization Rate need revision

    Revise the Utilization Rate so product training, and other required training, counts for the tech instead of against


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