Mid-Continent Public Library Reviews | Glassdoor

Mid-Continent Public Library Reviews

Updated August 29, 2017
21 reviews

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3.6
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Mr. Kurt Killen
3 Ratings

21 Employee Reviews

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  1. "Library Page"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Library Page in Independence, MO
    Current Employee - Library Page in Independence, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mid-Continent Public Library part-time (More than a year)

    Pros

    Absolutely amazing group of people to work with, and for!
    Very flexible with scheduling.
    Very low stress job, for the most part.
    As a page, you have some interactions with the public but it's not constant.

    Cons

    Financial compensation isn't the greatest, but then again this is a very simple job.


  2. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Access Specialist II in Kansas City, MO
    Current Employee - Access Specialist II in Kansas City, MO
    Positive Outlook
    No opinion of CEO

    I have been working at Mid-Continent Public Library full-time (More than 10 years)

    Pros

    Most of the customers are delightful and respectful. Most of the co-workers are fabulous and caring. There is a trend toward a more empowered culture. The work is diverse, but not super difficult. There is opportunity for growth, but the highest paid positions definitely require a graduate degree. There are opportunities every day to improve lives and help people accomplish tasks.

    Cons

    Some of the customers are not pleasant. Branch Management is very slow to address personnel issues which leads to morale problems. and lessened confidence in the integrity of the organization. Communication is sometimes poor and misleading. Executive Management claim to have an "open door" policy, but when they stop by the Branch, they act like they don't know you or can't be bothered. There seems to be a disconnect between Executive Administration and employees on the front lines. There is a clique-ish culture which is very noticeable during in-service meetings and trainings. There is rampant sexism. It is assumed that women know nothing about I/T and mechanical things. Things that MCPL does to make employees feel valued often fall flat because while they give with one hand, they take away with the other. The benefits available for Benefits Eligible staff are fantastic--the wages for the worker bees are lower than market.

    Advice to Management

    Be honest. Listen to your employees. Don't put us in bad situations. Quit making us take surveys and then do nothing about our feedback. Pay us fairly. Don't make promises and then not follow-through. Come up with an evaluation system that works and makes sense, and quit moving the bar so we know what standard to rise to.

  3. "access specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mid-Continent Public Library part-time (More than a year)

    Pros

    Great people to work with, lots of training, very flexible hours, decent pay.

    Cons

    There are very few full-time jobs if that's what you want.


  4. "Business Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mid-Continent Public Library full-time

    Pros

    Amazing coworkers and bosses. Great work environment

    Cons

    12.68/hour, could be paid a little more


  5. "Access Specialist I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mid-Continent Public Library part-time (Less than a year)

    Pros

    Most co-workers nice, adequate training

    Cons

    Corporate says it is an empowered culture - that employees are empowered to do what is best to provide good customer service but in reality there is very little latitude because there are processes and procedures for EVERYTHING and I have a coworker who loves to chide me if I go outside "the process" so it lowers my drive and therefore production.

    Advice to Management

    Get a hold on the know-it-alls in the branches so the younger, newer employees can work without someone constantly looking down their nose at us


  6. Helpful (1)

    "Wonderful place for part-timers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Library Assistant I in Independence, MO
    Former Employee - Library Assistant I in Independence, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mid-Continent Public Library part-time (More than 10 years)

    Pros

    MCPL was a great place to work, I loved my co-workers, the patrons, and the day to day tasks.

    Cons

    Unfortunately, because of their flat corporate structure, which in many ways is a good thing, it eliminates most of the opportunities for advancement.


  7. "Very Unstable Place To Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mid-Continent Public Library (Less than a year)

    Pros

    Quiet place to work, holidays off, pretty good hours for the most part

    Cons

    We were in between branch manager most of the while I was working there. When I worked there, the branch manager that was there was talked about badly and it made me feel like they practically ran her out because she was black and the library staff there is for the most part white. When they finally found a new branch manager, she didn't like me from the get-go. She did everything possible to get rid of me, by cutting my hours so much that it was barely enough for gas money, considering it was 20 minutes from where I live. I finally resigned because I had enough of being the outcast there, and work with a library system that I worked with years ago that I absolutely loved and still love now.

    Advice to Management

    Realize that black people are also intelligent and have a chance to grow in this line of work also or you will miss out on great employees like myself.

  8. "This was a great part-time job during school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mid-Continent Public Library part-time

    Pros

    I got to read a lot of books!
    Very flexible boss.
    I got paid to help kids get excited about reading books, and do craft times and movie nights for kids in the community--what's not to like about that?

    Cons

    Upper management does not care about Libraries or people. Changes to make a library run like a business...
    LOTS of changes, not well communicated.
    The system systematically got rid of thousands of books in a few months....no sense of history or archival power of having old books. All to make room for 100 copies of the newsest best seller--and then to get ride of 90 of those copies in a year...


  9. "Great people and environment, entry level positions excellent for students."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Page
    Current Employee - Page
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great coworkers, flexible hours, easy work

    Cons

    Low pay, repetitive work, limited advancement

    Advice to Management

    Overall, MCPL is a great place to work. Be sure to offer employees sufficient opportunities for advancement and incentive to stay; work tends to become repetitive and some become burnt out after long periods of time.


  10. "Good people, iffy corporate culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Library Page
    Former Employee - Library Page
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mid-Continent Public Library part-time (More than 5 years)

    Pros

    I worked at Mid-Continent as a page for a number of years. I loved my time there and left feeling very close to a lot of my coworkers. The hours were flexible and reasonable, the work was satisfying, and the library was very engaged in the community.

    Cons

    Mid-Continent pays their employees very poorly, especially considering the size of the system. I joined on right as the economy was tanking and budgets were getting slashed, so I can recognize how those factors contribute to wages. But there were full time employees who hadn't had a raise in years and had no expectation of that changing. Libraries don't pay well in general, but Mid-Continent is on the lower end of the scale. Additionally, the priorities of the upper executives have been changing in the last few years, from advocating "world class customer service" to pushing for ever-increasing self-check out numbers and shorter transaction times, and cutting staff to accommodate those goals. This has led to an enormous amount of pressure on staff members to do more work with less hands, and has caused tension among staff members and between staff and management.

    Advice to Management

    Require full-time staff to have a Bachelor's degree and then pay them accordingly. Raise the standards for employment and then raise pay to match. The libraries will be staffed by more competent employees and higher wages will attract better candidates.


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