Mid-Continent Public Library Reviews | Glassdoor

Mid-Continent Public Library Reviews

Updated February 6, 2017
18 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Mr. Kurt Killen
2 Ratings

18 Employee Reviews

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  1. "access specialist"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mid-Continent Public Library part-time (More than a year)

    Pros

    Great people to work with, lots of training, very flexible hours, decent pay.

    Cons

    There are very few full-time jobs if that's what you want.


  2. "Business Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Mid-Continent Public Library full-time

    Pros

    Amazing coworkers and bosses. Great work environment

    Cons

    12.68/hour, could be paid a little more


  3. "Access Specialist I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Mid-Continent Public Library part-time (Less than a year)

    Pros

    Most co-workers nice, adequate training

    Cons

    Corporate says it is an empowered culture - that employees are empowered to do what is best to provide good customer service but in reality there is very little latitude because there are processes and procedures for EVERYTHING and I have a coworker who loves to chide me if I go outside "the process" so it lowers my drive and therefore production.

    Advice to Management

    Get a hold on the know-it-alls in the branches so the younger, newer employees can work without someone constantly looking down their nose at us


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  5. "Wonderful place for part-timers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Library Assistant I in Independence, MO
    Former Employee - Library Assistant I in Independence, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Mid-Continent Public Library part-time (More than 10 years)

    Pros

    MCPL was a great place to work, I loved my co-workers, the patrons, and the day to day tasks.

    Cons

    Unfortunately, because of their flat corporate structure, which in many ways is a good thing, it eliminates most of the opportunities for advancement.


  6. "Very Unstable Place To Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Mid-Continent Public Library (Less than a year)

    Pros

    Quiet place to work, holidays off, pretty good hours for the most part

    Cons

    We were in between branch manager most of the while I was working there. When I worked there, the branch manager that was there was talked about badly and it made me feel like they practically ran her out because she was black and the library staff there is for the most part white. When they finally found a new branch manager, she didn't like me from the get-go. She did everything possible to get rid of me, by cutting my hours so much that it was barely enough for gas money, considering it was 20 minutes from where I live. I finally resigned because I had enough of being the outcast there, and work with a library system that I worked with years ago that I absolutely loved and still love now.

    Advice to Management

    Realize that black people are also intelligent and have a chance to grow in this line of work also or you will miss out on great employees like myself.


  7. "This was a great part-time job during school"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mid-Continent Public Library part-time

    Pros

    I got to read a lot of books!
    Very flexible boss.
    I got paid to help kids get excited about reading books, and do craft times and movie nights for kids in the community--what's not to like about that?

    Cons

    Upper management does not care about Libraries or people. Changes to make a library run like a business...
    LOTS of changes, not well communicated.
    The system systematically got rid of thousands of books in a few months....no sense of history or archival power of having old books. All to make room for 100 copies of the newsest best seller--and then to get ride of 90 of those copies in a year...


  8. "Great people and environment, entry level positions excellent for students."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Page
    Current Employee - Page
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great coworkers, flexible hours, easy work

    Cons

    Low pay, repetitive work, limited advancement

    Advice to Management

    Overall, MCPL is a great place to work. Be sure to offer employees sufficient opportunities for advancement and incentive to stay; work tends to become repetitive and some become burnt out after long periods of time.


  9. "Good people, iffy corporate culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Library Page
    Former Employee - Library Page
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mid-Continent Public Library part-time (More than 5 years)

    Pros

    I worked at Mid-Continent as a page for a number of years. I loved my time there and left feeling very close to a lot of my coworkers. The hours were flexible and reasonable, the work was satisfying, and the library was very engaged in the community.

    Cons

    Mid-Continent pays their employees very poorly, especially considering the size of the system. I joined on right as the economy was tanking and budgets were getting slashed, so I can recognize how those factors contribute to wages. But there were full time employees who hadn't had a raise in years and had no expectation of that changing. Libraries don't pay well in general, but Mid-Continent is on the lower end of the scale. Additionally, the priorities of the upper executives have been changing in the last few years, from advocating "world class customer service" to pushing for ever-increasing self-check out numbers and shorter transaction times, and cutting staff to accommodate those goals. This has led to an enormous amount of pressure on staff members to do more work with less hands, and has caused tension among staff members and between staff and management.

    Advice to Management

    Require full-time staff to have a Bachelor's degree and then pay them accordingly. Raise the standards for employment and then raise pay to match. The libraries will be staffed by more competent employees and higher wages will attract better candidates.


  10. Helpful (1)

    "Fun job, low pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Access Specialist II (Formerly "Librarian Assistant I") in Kansas City, MO
    Current Employee - Access Specialist II (Formerly "Librarian Assistant I") in Kansas City, MO
    Recommends
    Neutral Outlook

    I have been working at Mid-Continent Public Library part-time (More than 3 years)

    Pros

    The job is a lot of fun. The people are mostly wonderful.

    Cons

    A lot of the people who work here don't have the education or basic computer skills to be working in a library. Full-time jobs are few and far between. Nearly all of the positions are part time and the pay is VERY VERY LOW.

    Advice to Management

    The staff primarily consists of underemployed, underpaid people with Masters degrees and uneducated, unintelligent non-professionals. If the latter group was cut, maybe the former group could get the hours and pay they deserve. But instead even the tiniest branches have 20+ employees, and MCPL seems content with their bizarre staffing model.


  11. "Great place to work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible hours, the staff is very nice, everyone is helpful and this job has good benefits and pay, loved working here.

    Cons

    Management was not always great, sometimes very unorganized work environment



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