Does Novacroft pay their employees well?

According to anonymously submitted Glassdoor reviews, Novacroft employees rate their compensation and benefits as 2.2 out of 5. Find out more about salaries and benefits at Novacroft. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Novacroft?

43% of Novacroft employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Novacroft 2.8 out of 5 for work life balance, 2.7 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Novacroft?

Customer Service Advisor (17) , Customer Service Representative (16) , Customer Service (8) , Contact Center Agent (6) , Contact Centre Advisor (6) , Customer Service Agent (6) , Call Center Agent (5) , Customer Advisor (4) , Call Center Representative (3) , Contact Centre Agent (3) , Software Developer (3) , CSA - Customer Service Associate (2) , Call Handler (2) , Internal Auditor (2) , Team Leader (2)

What are the pros of working at Novacroft according to real employee reviews?

"Work from home, flexible shifts." ((in 18 reviews)); "Nice people to work with" ((in 10 reviews)); "Friendly, fulfilling, needs better training and induction" ((in 7 reviews)); "The team are extremely active when it comes to helping each other out" ((in 5 reviews)); "Team members and managers are friendly and supportive" ((in 4 reviews))

What are the cons of working at Novacroft according to real employee reviews?

"bad management, poor services, no personal life, no proper holidays" ((in 9 reviews)); "Minimum wage at entry level regardless of experience" ((in 5 reviews)); "Too much work load for the amount low salary." ((in 4 reviews)); "Micromanagement and toxic work environment" ((in 3 reviews)); "No real career progression." ((in 3 reviews))

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Novacroft

Novacroft reviews

2.9

43% would recommend to a friend

(125 total reviews)

Debra Charles

55% approve of CEO

36% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (125 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Novacroft has an employee rating of 2.9 out of 5 stars, based on 125 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Novacroft employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

125 reviews

1.0

Apr 15, 2026

WFH

Customer service

Recommend

CEO approval

Business Outlook

Pros

Work from home and flexible time

Cons

A lot of micro management

2.0

Jan 14, 2026

Not great

Software engineer

Recommend

CEO approval

Business Outlook

Pros

-was able to work from home

Cons

-workload was unpredictable -pay was not competitive

4.0

May 23, 2025

Ok if you like the London accent

Remote advisor

Recommend

CEO approval

Business Outlook

Pros

Remote, get away with a lot, one guy stole a lot of money from them, good progression though.

Cons

Busy, repetitive, rude customers, lots of wrong number calls.

Viewing 1 - 3 of 125 Reviews

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