PROS Reviews | Glassdoor

PROS Reviews

Updated May 17, 2017
157 reviews

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Full-time Part-time

3.7
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PROS President, CEO, and Director Andres D. Reiner
Andres D. Reiner
77 Ratings

157 Employee Reviews

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Pros
  • Work life balance is mostly good (in 9 reviews)

  • smart people, great culture, interesting work (in 16 reviews)

Cons
  • The promotion guidelines are not clear also there is no clear career path for the employees (in 10 reviews)

  • So much work and new wins that internal processes are stressed for capacity (in 5 reviews)

More Pros and Cons

  1. "Love it here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Lead in Houston, TX
    Current Employee - Applications Lead in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PROS full-time (More than 5 years)

    Pros

    Great place to work. Awesome culture. They take great care of their employees. Work life balance is mostly good.

    Cons

    Parking could be an issue if you come in late.


  2. Helpful (2)

    "Good company, special treatment for some"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PROS full-time (More than 5 years)

    Pros

    Incredibly talented, intelligent, and collaborative colleagues.

    Cons

    You have to play the game and know the right people. Results and hard work are not enough to get raises or promotions.


  3. Helpful (3)

    "Chaotic and inconsistent management philosophy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Engineer in Houston, TX
    Former Employee - Solutions Engineer in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PROS full-time (More than 5 years)

    Pros

    High cholesterol snack bar, video game console, Houston living expenses are very affordable hence I'm able to work here.

    Cons

    Management is very chaotic and employees are always subject to "the next big idea" by HR, for example, here is a past history of how employees have been evaluated over the years:

    2013: employees evaluated using skill merits developed by HR

    2014: employees evaluated using mid-year and annual feedbacks + skill merits

    2015: employees evaluated using mid-year and annual project feedbacks, skill merits not incorporated

    2016: employees evaluated using ongoing feedbacks, mid-year and annual review abolished

    2017: employees evaluated using skill merits re-developed using the same examples from 2013...

    Advice to Management

    Our share prices should've been much higher if you were working for someone else.


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  5. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in Houston, TX
    Current Employee - Implementation Consultant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PROS full-time (Less than a year)

    Pros

    The constant drive forward keep the job interesting.

    Cons

    The building could use a renovation.


  6. Helpful (6)

    "Incompetent key decision-makers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Services in Houston, TX
    Current Employee - Professional Services in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at PROS full-time (More than 5 years)

    Pros

    A huge portion of the company's expenditure goes toward professional services, where you can find folks from all walks of life with below average pays working nights &weekends to "configure" their proprietary software - thanks to product failures and demanding customers. To get rid of this portion of expenditure, management has tried for years to develop "industrial templates" that can be implemented for new customers seamlessly, so they don't have to keep 4-7 resources per customer project...

    Cons

    Unfortunately, this hasn't been achieved, and it is the same people who've failed time after time that is in charge of this effort again this year, it is also the same group of people who failed to sell our CPQ to Microsoft after spending $$$$$$$ on marketing, wouldn't it be nice to give some of that money to your hard-working employees who sacrificed so much to keep the projects in shape?

    Advice to Management

    Knowing CPQ and PPSS are hosted on Microsoft Azure, I wouldn't be so keen on trying to sell our core product to MS, whose IT team is now trying to duplicate what we've worked so hard for, it's all on their cloud and they can freely grasp now.

    In addition, while our travel team is the market dominator in what they do, the rest of this company is really nothing, without a dedicated PS team your out-dated technology is worthless snake oil, so don't be so keen on "cutting cost", you may be digging a hole.


  7. Helpful (14)

    "A Brief & Baffling Adventure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support in Houston, TX
    Former Employee - Product Support in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PROS full-time (Less than a year)

    Pros

    All other concerns aside, there are some really comfortable parts of working at PROS. There's a break room on every floor that's stocked with good coffee and a range of snacks. People are generally given space to work where they want, how they want. The office is centrally located and the TVs are huge. There are employee-centered events constantly, so there's never a shortage of social engagement. The people are extremely nice. I liked a lot of them.

    Be careful with the snacks though. They use healthy language and all, but I accidentally lived on them for a while and my blood sugar spiked to levels that concerned my doctor.

    The money and benefits are top-notch though, no lie. If you have a family or want stability for any other reason, you could do a lot worse than this place.

    Cons

    The downsides of this place, though, can be significant - depending on your personality type and expectations. In the end, I think that PROS and I were not well-suited to each other. I was used to environments with high-visibility deliverables and deep user-vendor relationships, where accountability and effectiveness were really important. As such, when I saw processes that didn't work (or places where no process existed at all), I tried to change that. But PROS is not a place where accountability can thrive - I don't mean that as an insult, it's just not that kind of place - and so the pressure I exerted just made everyone uncomfortable. Eventually, I abandoned my efforts, and a while later they abandoned theirs (aka fired me).

    While it was a relief to me to not have to fill out .25-hour-increment details on my timesheets like I did at other previous employers, the permissiveness of the company's timekeeping swings all the way into complete disregard. I was never asked to justify anything I put on my timesheet, and management never reviewed anything about our work with us.

    Hours weren't the only thing we didn't actually track - despite repeatedly asking for answers to simple questions like "how many customers do we have on this product?" and "what am I supposed to be doing?" I was never able to get much of an idea of what was going on around me. This seemed to be generally a result of a string of reactionary reorganizations and rebrandings that gave a frequent impression that managers were trying to fill dead air with something, anything, as long as it keeps the gears turning.

    Honestly, this is probably a pretty common strategy, so I only list it as a negative because in this company's case the absurdity of it was ratcheted up to the point where people around the office make jokes about it constantly. Flyers would appear announcing new initiatives in vague and exciting language, only to be replaced by a new and even more exciting one three months later, with nothing having happened in between.

    But hey, it's a technology services company. If you're in this line of work, then all of this stuff is pretty standard. The bustle and irritation, the anxious lack of information, the manufactured culture - OH!

    The manufactured culture thing is a particularly funny story. At one all-hands meeting we were, no joke, instructed to "laugh as hard as you can until I tell you to stop." It was an attempt to illustrate that fun work environments start with earnest effort from individual people. You know, the sort of "smile, you'll feel better!" kind of messaging. Except when someone with a microphone is commanding you to be happy, well, it stops being wishy-washy corporate pandering and it starts being something far more totalitarian and frightening. 2016! It's a time when otherwise-rational people actually choose to do this stuff. Go figure.

    Anyway, it's all just busy work. I tried really hard to find high-value work while I was there, and I managed to do a couple things. I couldn't really get a handle on how I could be more valuable to them, and when I asked people just got mad. Eventually, I was fired without warning, in the middle of the afternoon in the middle of the week. I was never informed that I was in danger of losing my job (mid-year reviews "went away" this year), they refused to give me ANY explanation of what was happening, and when they mailed me my belongings, most of them were smashed. What a beautiful coda to a completely confusing experience.


  8. Helpful (1)

    "Great company - great market trajectory"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PROS full-time (More than 5 years)

    Pros

    * Very focused on "doing the right thing" with customers. The company knows that if it does everything to make its customers successful -- everything else will take care of itself. New customer wins are celebrated, but nothing gets people fired up more than hearing PROS customers speak about the great benefits they are receiving from their software.
    * The product organization is much more focused, introducing exciting new features which customers want
    * The cloud transition has gone very well - some speed-bumps early in the process but the shift has gone really well, and it is resonating with new and existing customers. It feels like a young company.

    Cons

    * Still have some work to do on getting all of the processes fine-tuned, but making progress

    Advice to Management

    Stay the course, focus on developing your middle managers as they will have more and more responsibilities as we continue to grow. Some are better than others and need coaching.


  9. "Great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Houston, TX
    Current Employee - Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PROS full-time (More than a year)

    Pros

    From the very beginning I was impressed at the cross-functional, cross-departmental, network of help and support each-other at PROS. We want each other to succeed and to succeed as a company.

    Cons

    It's not clear how to some people get promoted while others don't. Do you wait to be asked or do you go out and ask for it? At what pace does it occur? Why is that person not a VP???

    Advice to Management

    My advice would be -- address the Con that I've listed -- when someone does get promoted, talk about how they got there.


  10. "A Great Company to Work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly and hospitable environment with tons of amenities

    Cons

    Leadership tends to be disorganized at times

    Advice to Management

    Work on the communication that trickles down through leadership


  11. "Scientist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Scientist in Houston, TX
    Current Employee - Research Scientist in Houston, TX
    Recommends
    Positive Outlook

    I have been working at PROS full-time (More than 5 years)

    Pros

    Great work culture! innovative and would go distance to make customers happy. Management is accessible. Science at the heart of its offerings

    Cons

    Efficient processes and clear, integrated vision is required. What does PROS want itself to be known for in coming years?


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