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Pollo Tropical

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Pollo Tropical reviews

3.2

43% would recommend to a friend

(426 total reviews)
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Dirk Montgomery

42% approve of CEO

38% positive business outlook

Pollo Tropical has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pollo Tropical employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

426 reviews
2.0
Mar 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits..... Great Brand..... great food...... and the employees are awesome...... beautiful stores and very clean..... and marketing strategy is awesome......

Cons

Can't take vacations time earned, as they can't keep management for coverage..... so you can go a year or even 18 months no vacation ..... You are sending managers to Burn out...... and then they quit!!!!! Hence forth no coverage for vacations that are so very much well earned.......

2.0
May 11, 2016
Recommend
CEO approval
Business Outlook

Pros

Free food while working. Discounted meal. Weekly pay. Paid vacation and thats about it. The work is too much especially for the grill and prep person.

Cons

Managers exploit employees. Too much work for the wages given. Managers try to make you do the work that corresponds to them. This job is really for desperate people. stay the hell away unless you wanna work like a slave with very little social life and little pay. The ones who are making the profit are the managers who work way less and easier than the employees. Never again will i work here again, no matter how desperate i am.

2.0
Jan 26, 2016

Hectic, and dirty

Recommend
CEO approval
Business Outlook

Pros

There's a lot of room for growth in the San Antonio market unlike the stagnant florida market which is crowded and makes the line of progression slow. There is also the pro of being able to make quarterly bonus up to 1000 as a shift manager in addition to a better base wage. The staff if mostly friendly and it's a fresh new concept if you can take it by the horns and ride it.

Cons

The place is always dirty, being that I came up with the company as a regular hourly, I feel there isn't enough proactivity from upper manager to get the store in good shape. Equipment is constantly breaking and takes forever to get fix, and the cause of these breakdowns is usually due to lack of maitenence from hourly employees such as changing fry oil, cleaning the steamers, or even cleaning the hot wells. The kitchens in texas are tiny and are hardly workable for the amount of food produced. I could write a book on all this companies problems but by far the biggest issue is pay. I bend over backwards to try to keep the place clean and running, but it's and uphill battle all the time, and I feel 10 bones doesn't cut it, especially when I'm not making bonus because of the condition of operations. At the moment, I'm looking for another job, these sorry outsourced over payed lazy managers are running this place into the ground, and frankly, nobody is holding them accountable either, so screw it. Lastly, if you are considering a job here, don't the pay for hourly employees is pitiful, and for the amount of work that is pushed on to selective people due to staffing issues is sure to drive you out if the management doesn't beforehand.

Viewing 1 - 3 of 426 Reviews

Glassdoor has 450 Pollo Tropical reviews submitted anonymously by Pollo Tropical employees. Read employee reviews and ratings on Glassdoor to decide if Pollo Tropical is right for you.