Quintessentially Reviews | Glassdoor

Quintessentially Reviews

Updated August 15, 2018
131 reviews

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3.4
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Quintessentially Global CEO Annastasia Seebohm
Annastasia Seebohm
19 Ratings

131 Employee Reviews

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Pros
Cons
  • "Amazingly high turnover of employees, i heard it was over 55% in a year" (in 6 reviews)

  • "Staff turnover of junior level employees" (in 6 reviews)

More Pros and Cons

  1. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quintessentially full-time

    Pros

    Travel often
    Everyone works as a team player
    Great luxury accounts and clients
    Hard work does not go unnoticed and pays off
    The executives are all very experienced and are focused on building a culture that promotes personal growth.
    Employees have amazing talents and backgrounds

    Cons

    Wore a lot of hats and had a lot of responsibility, but that's normal for a fast growing company.


  2. Helpful (3)

    "If you value your career and sanity stay far away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in New York, NY
    Former Employee - Marketing in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Quintessentially full-time

    Pros

    There are some genuinely nice people on the team who want to do good work.

    Cons

    - Inexperienced, unorganized, unavailable managers leading the concierge and marketing teams.
    - Constantly fielding complaints from members and clients because of horrible servicing and bad business model.
    - No one knows their role and management is constantly switching up teams and overworking some while others have minimal work.
    - Inexperienced managers that are non-responsive and incapable of properly managing the LM team due to lack of knowledge. Servicing severely suffers because of this and then Account team is expected to pick up the pieces with clients.
    - Extremely catty team with constant outbursts in the office that senior leadership pretends never happened.
    - Favoritism is apparent from senior leadership with both clients and employees. Whoever is deemed the most important (aka bringing in the most money) will get the most attention until there’s a new flavor of the week.
    - Sales team makes deals that end up costing the company money (and are not achievable) just to say they closed a sale.
    - The office is old, messy and the printers and WiFi are constantly down.
    - Senior leadership cares the most about making as much money as possible without spending it on making the environment better for their employees.
    - Turnover is horrendous for all of these reasons and people who have been with the company for a long time are let go at the drop of a dime.

    Advice to Management

    - Be truthful, be available, take care of your employees and realize it’s not just about promising clients things you can’t fulfill just to get more money. Hire people who actually have the experience needed and pay them accordingly. Get an office that clients would be impressed to walk into and where employees feel safe and have the tools they need to succeed.

  3. "Lifestyle Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quintessentially part-time

    Pros

    The people in the office were great, made the day for my so fast.

    Cons

    Hectic work load.
    No room for growth.

    Advice to Management

    Invest more in your workforce to lower turn over rate


  4. "Dynamic young business with great career opprtunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quintessentially full-time (More than a year)

    Pros

    - Career and growth opportunities , started as an Intern and moved into my current role within 3 month
    - Young and dynamic offiice with great talent to learn from
    - Interesting and very diverse client portfolio
    - Events and offsite client meetings, some travel opportunities
    - Global company which influences work environment positively
    - Friendly and helpful employees
    -

    Cons

    - Internet issues once in a while
    - Benefit and bonus system only applies to a few roles within company


  5. Helpful (2)

    "Do not recommend to work for Quintessentally, unless you are seeking a temporary solution, not a career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quintessentially full-time (Less than a year)

    Pros

    Opportunity to work with influencial individuals
    You will be in the know of hospitality and entertainment industries
    Industry perks like access to fun events, dining, and nightlife
    Opportunity to develop strong relationships across all industries
    Amazing vacation policy ( 21 days)

    Cons

    Very high turnover
    Extremely low salary
    No bonus structure/ no financial incentives
    Lifestyle Manager’s commission is 1% from ticket sales and other offers which is extremely low even if you sell an expensive ticket or package.
    Very limited growth opportunities
    Management doesn’t motivate and appreciate employees. They think it’s easy to find a new talent from outside rather than grow/ develop the existing talent.
    Favoritism at work place
    Immature behavior in the office / sometimes very unprofessional
    Poor NYC Office conditions: phones and internet don’t work properly, AC is constantly broke in the summer, no meeting space, 2 bathrooms for over 65 people + visitors, very dark and dusty, floor is disgustingly dirty and full of holes, only 4 windows.

    Advice to Management

    Create financial incentives for employees - bonus, fair commission structure and fair base salary

    Grow/ develop and appreciate current employees, instead of always looking elsewhere

    Create a mature culture/ environment in the office and set proper values

    Fix the damn NYC Office or find another space.

    Appreciate the talent and increase the pay to industry standards


  6. "Niche Market"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lifestyle Manager in New York, NY
    Current Employee - Lifestyle Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Quintessentially full-time (Less than a year)

    Pros

    Its easy to make friends. Everyone for the most part is friendly and supportive. Good group effort and team dynamic. Direct managers care a lot and are always there to listen and work with you.

    There is a lot of room for growth or to switch departments from within. Several ways to make extra money and commission.

    The actual likability of the job is dependent on if you are a customer service oriented person or not. That's the niche -if you enjoy service, busy work, and transactional work then its great.

    They have offices from all over, so if you want to work out of LA, London, France, etc. you can!

    Cons

    Understaffed. Overworked. Underpaid.

    Lifestyle managers are what drives the company yet they are at the bottom of the totem pole and paid the least. The amount of work and stress you endure is disproportionate to your salary. If you are a creative person who is looking to practice and excel your talents, then this is not the job for you.

    Advice to Management

    Pay your employees more. Don't oversell the service.


  7. Helpful (1)

    "Marketing Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -Worked on some interesting campaign projects
    -Comfortable environment to ask questions

    Cons

    Interns are unpaid and have no benefits

  8. "Fun company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quintessentially full-time

    Pros

    Casual fun office environment, friday happy hours

    Cons

    Very hectic and stressful on a daily basis


  9. Helpful (2)

    "Full-Time (Corporate)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quintessentially full-time (Less than a year)

    Pros

    Management is easy-going + down-to-earth
    Flexible schedule and office hours within reason
    Laid back atmosphere / game faces when its time to buckle down
    Global offices - opportunity to work abroad
    Plenty of room to climb into higher positions
    Start-up feel with major clientele backing
    Chic, trendy, and welcoming office
    Teams actually feel like teams - are there to support your success
    Opportunity to voice your opinions on company, company culture, new business

    Cons

    Money always seems to be a problem
    Infrastructure is weak in other cities - heavily relied on
    Entire database and operations needs a serious update (will come back to bite sooner or later)
    Internal organization regarding how the company operates can be frustrating / time consuming

    Advice to Management

    Release more money into your employees and office atmosphere - it will only bring you more loyal and happy employees. Invest more in your team and your team will invest more in you.


  10. Helpful (1)

    "Growing Company - Exciting Environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quintessentially full-time (More than 3 years)

    Pros

    Quintessentially USA provides and exciting, fast paced environment for people looking to succeed. There is ample opportunity to cross-sell across the business as well as focus on areas that you are most interested in. Our Members and corporate clients are interesting and diverse, making every day a learning opportunity. We have the stability of a global brand with the excitement, opportunity, and spirit of a start-up.

    Cons

    As a growing business in the USA, talent resources are tight sometimes, we need more people to help on projects.

    Advice to Management

    Continue to be inclusive with the team in decision making, it leads to group success and accomplishment.


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