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Found 37 of over 40 reviews
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Technical Account Manager
Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?
Top Review Highlights by Sentiment
- "Great group of committed people." (in 5 reviews)
- "Friendly Work Environment" (in 4 reviews)
- "Awesome culture, really nice people, super interesting product (supportkit), freedom to focus on the stuff you want to do, well maintained and clean space." (in 3 reviews)
- "Benefits are pretty decent." (in 3 reviews)
- Former Employee, more than 5 years★★★★★Apr 19, 2021 - Director, Service Delivery in Montreal, QCRecommendCEO ApprovalBusiness Outlook
Excellent management team, great benefits, and interesting work.
It was some time ago but none that I remember
- Former Employee, less than 1 year★★★★★Apr 24, 2020 - Technical Support Analyst in Montreal, QCRecommendCEO ApprovalBusiness Outlook
Understanding management can develop skills
Stressful work environment, long working hoursContinue reading
- Current Employee, less than 1 year★★★★★Jan 4, 2017 - Product in Montreal, QCRecommendCEO ApprovalBusiness Outlook
Radialpoint, now called AppHelp, is a business unit within AppDirect, as the acquisition is fully integrated into the company now. The team that you get to work with, from the engineers to the leadership team, create a great sense of energy and optimism for the future. It's also some of the best people and culture that I've worked with in all of Montreal - Amazing team mentality that gets problems solved - Back to a growth phase in the last 12 months - Management really cares about employee work life balance - Company processes are pretty mature, considering the size of the business unit (consequence of several expansion and contractions over the years for Radialpoint, yet maintaining strong HR policies throughout) - Snacks, team building events, and general sense of belonging to a team - New products and service offerings that challenge the teams to innovate - Competitive compensation
As with any change to become a growing company, there's always the usual pain points: - Integrating with the larger AppDirect organization and finding out the lay of the land - Adopting new or combing existing processes There's really very few con's to be had, and tons of support systems to help you along the way.Continue reading
- Current Employee, more than 1 year★★★★★Jul 11, 2017 - Engineer in Montreal, QCRecommendCEO ApprovalBusiness Outlook
- So many talented people in the office. You can always get technical help from the others. If you a junior, this is a place that you can get knowledge from. - The physical environment is good: great office location; great open-office; great daily benefit (massage, kitchen etc.) - Flexible at work. Work from home is acceptable. - Sales and product delivery know what they are doing.
- Management is a joke. The company was growing fine in 2016 after the acquisition: people were passionate about what they do and opened to change; however, the management decided to micro-manage the office for some unknown reasons. There was some major loss in the engineering department and the management doesn't seem to care. After many attempts of changing the processes, they still don't understand that they are the problem. - The upper level of the company still thinks that the core business is just selling labours when it is already directly competing in the software industry. Meanwhile, they keep cutting the operation cost in the engineering department. - CEO has ZERO insights on software and has no idea how to manage the company besides saying good words in meetings. - A software company that is totally product driven: product team decides everything regardless of the technology. They do not understand the concept of technical debt, the idea of agile, and the value of software infrastructure. They just want the product works. - The above cons are causing a discouragement on engineering department and a potential long-term damage to the business.Continue reading
- Current Employee, more than 1 year★★★★★Aug 15, 2018 - Senior Software Developer in Montreal, QCRecommendCEO ApprovalBusiness Outlook
The developers are great Mature processes Lots of time allocated to Engineering tasks (like refactor, features to help us, testing, etc).
-No retention program -Executive Orders with impossible deadlines for no good reason other that management whim (no customer driving said endeavor). -Roll back good practices to standardize with head office (why not improve their processes instead?) -Extremely difficult to hire good candidates with a very aggressive recruitment checklistContinue reading
- Former Employee, less than 1 year★★★★★Dec 26, 2016 - Anonymous EmployeeRecommendCEO ApprovalBusiness Outlook
Snacks are a bonus. There is always an abundance of snacks and food provided. JP is an amazing and passionate masseuse and yoga/stretching instructor who comes in every Tuesday and Thursday. Most people are friendly and willing to help. Location is great, right by Place des Arts .
There was a lack of communication and direction from the very beginning. For example, I was hired on the basis of an internship from a posting I saw on Indeed, seeking a place to learn from experienced professionals while contributing my skills as well. But once they interviewed me, they offered a position as a contractor instead. If you are asked to work as a contractor, make sure you read everything carefully or they will try to blindside you and breach your contract. It was not a great learning environment since my supervisors were highly unqualified and inexperienced to manage a subordinate. Hopefully, this will be a learning experience to move forward from, but it's hard to work with people who don't give constructive or rational guidance/advice. Best of luck to the next person who follows.Continue reading
- Current Employee★★★★★May 7, 2015 - Web Developer in Montreal, QCRecommendCEO ApprovalBusiness Outlook
Awesome culture, really nice people, super interesting product (supportkit), freedom to focus on the stuff you want to do, well maintained and clean space. Oh yeah, and great yoga and massages.
No roof garden, 6 months of crappy winter, free chocolate is too accessible. Also, there's one bathroom stall door that always get's stuck, and it's like the best bathroom stall. Maybe, urinals too close together too, sometimes people who lack inhibition and shame stand next to me and I have a hard time peeing.Continue reading
- Current Employee★★★★★Nov 20, 2013 - OperationsRecommendCEO ApprovalBusiness Outlook
This company cares about their staff. Whether its massages, yoga, unlimited free snacks, drinks or bagel and salmon Fridays they really take care of their staff. Add to that an amazing location in downtown Montreal and lots of really smart people to work with. 4 Hackathons a year. Just a great place to work and develop software.
There are often lots of changes. Especially recently as they have transitioned to an agile development method. While this can be a bit of a pain it does mean they are working in the most recent methodologies and dealing with more modern aproaches to software dev.Continue reading
- Former Employee, more than 3 years★★★★★May 9, 2014 - OperationsRecommendCEO ApprovalBusiness Outlook
Good work atmosphere, friendly co-workers. Lots of perks and activities. Pay is adequate. Great location and public transport. Excellent learning challenges with hackathons.
Product road map is confusing due to management inability to fully understand market needs. Too many knee jerk reactions. Too many managers for number of employees. Management preaches transparency and open dialogue, but only if you express what they want to hear. Upper management office politics makes for honest dialogue exchange difficult.Continue reading
- Current Employee★★★★★Feb 22, 2014 - Anonymous Employee in Montreal, QCRecommendCEO ApprovalBusiness Outlook
Very strong open culture, employees are treated like the company genuinely cares about them, management is very effective and well organized. Plus, there has been a recent push at bringing innovation back into the culture that has been giving some very interesting results, and has made the work exciting.
You have to be ready to adapt. Things will turn on end quickly. Also, not the most sexy industry to be in (tech support), even though the projects themselves are generally cool.
Radialpoint Reviews FAQs
Radialpoint has an overall rating of 3.6 out of 5, based on over 40 reviews left anonymously by employees. 69% of employees would recommend working at Radialpoint to a friend and 57% have a positive outlook for the business. This rating has been stable over the past 12 months.
69% of Radialpoint employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Radialpoint 4.0 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.