Radialpoint Reviews | Glassdoor

Radialpoint Reviews

Updated July 11, 2017
33 reviews

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3.4
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Joe Mardini
4 Ratings

33 Employee Reviews

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  1. Helpful (2)

    "A good company that doesn't go anywhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Montreal, QC (Canada)
    Current Employee - Engineer in Montreal, QC (Canada)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Radialpoint (More than a year)

    Pros

    - So many talented people in the office. You can always get technical help from the others. If you a junior, this is a place that you can get knowledge from.
    - The physical environment is good: great office location; great open-office; great daily benefit (massage, kitchen etc.)
    - Flexible at work. Work from home is acceptable.
    - Sales and product delivery know what they are doing.

    Cons

    - Management is a joke. The company was growing fine in 2016 after the acquisition: people were passionate about what they do and opened to change; however, the management decided to micro-manage the office for some unknown reasons. There was some major loss in the engineering department and the management doesn't seem to care. After many attempts of changing the processes, they still don't understand that they are the problem.
    - The upper level of the company still thinks that the core business is just selling labours when it is already directly competing in the software industry. Meanwhile, they keep cutting the operation cost in the engineering department.
    - CEO has ZERO insights on software and has no idea how to manage the company besides saying good words in meetings.
    - A software company that is totally product driven: product team decides everything regardless of the technology. They do not understand the concept of technical debt, the idea of agile, and the value of software infrastructure. They just want the product works.
    - The above cons are causing a discouragement on engineering department and a potential long-term damage to the business.

    Advice to Management

    You are working for a mid-size software company, not a doughnut store. You should value the individual over the process, not another way around. It is 2017, don't make 2005 mistakes.


  2. "Improved a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Radialpoint full-time (More than a year)

    Pros

    Prior to Appdirect acquiring them, it was rather disorganized and had an uncertain future with software that was becoming more and more antiquated. In the last two years they have become much more focused on making useful modern software. It's very nice to see. Great employee culture, nice place to work, not much stress.

    Cons

    On the engineering side, possibly over-encumbered by agile process adherence. Hard to move fast on easy projects.

    Advice to Management

    Know more about what kind of software users will actually want to use.

  3. "could have been so much better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Radialpoint full-time

    Pros

    work with some of the smartest people in the city

    Cons

    no strategic direction, they change their mandate every 6 months

    Advice to Management

    learn how to emulate empathy


  4. Helpful (1)

    "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Backend Support Agent in Montreal, QC (Canada)
    Current Employee - Senior Backend Support Agent in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Radialpoint full-time (More than a year)

    Pros

    Fellow employees are great. Very chilled out work environment. No restrictions on attire, access to youtube, unlimited soda, snacks and bagel fridays.

    Cons

    Management is not open to changes.


  5. "Good people to work with"

    StarStarStarStarStar
    Current Employee - Cloud Technology Consultant in Montreal, QC (Canada)
    Current Employee - Cloud Technology Consultant in Montreal, QC (Canada)

    I have been working at Radialpoint part-time (More than a year)

    Pros

    I really like the location and friendly work atmosphere

    Cons

    I would prefer if there was more job security


  6. "Always lot of work and nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Radialpoint full-time (Less than a year)

    Pros

    There is always a lot of projects and work; you never get bored at AppHelp. There is a nice balance between work and personal life. The company is flexible and have plenty of benefits.
    They value employees and care a lot about personal and professional growth.

    Cons

    Lack of communication with the management and lot of changes in the company due to acquisition

    Advice to Management

    Improve the management and communication


  7. "Image is everything to these people but don't be fooled"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Radialpoint full-time

    Pros

    The company is honestly a pretty great place since they offer flexible scheduling, tons of snack, and health benefits too.

    Cons

    There are a few employees in the company who think they know it all, but are actually horrible human beings. They take credit for work they haven't done, obviously to look better then others and will try to glorify themselves in any means possible. They are ruthless and will make the work environment very toxic to anyone who joins their team.

    Advice to Management

    I hope that the leadership team will step up and recognize who these toxic people are and remove them before it's too late. It will give the company a bad rep.

  8. "Brand new company, brand new future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product in Montreal, QC (Canada)
    Current Employee - Product in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Radialpoint full-time (Less than a year)

    Pros

    Radialpoint, now called AppHelp, is a business unit within AppDirect, as the acquisition is fully integrated into the company now. The team that you get to work with, from the engineers to the leadership team, create a great sense of energy and optimism for the future. It's also some of the best people and culture that I've worked with in all of Montreal

    - Amazing team mentality that gets problems solved
    - Back to a growth phase in the last 12 months
    - Management really cares about employee work life balance
    - Company processes are pretty mature, considering the size of the business unit (consequence of several expansion and contractions over the years for Radialpoint, yet maintaining strong HR policies throughout)
    - Snacks, team building events, and general sense of belonging to a team
    - New products and service offerings that challenge the teams to innovate
    - Competitive compensation

    Cons

    As with any change to become a growing company, there's always the usual pain points:

    - Integrating with the larger AppDirect organization and finding out the lay of the land
    - Adopting new or combing existing processes

    There's really very few con's to be had, and tons of support systems to help you along the way.

    Advice to Management

    Continue leading the company to take advantage of all the new opportunities the AppDirect and AppHelp combination can generate, and maintain the strong culture and "people first" team mentality that made AppHelp (Radialpoint) a great place to work at in the first place.


  9. "Unfortunate timing and management is lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Radialpoint full-time (Less than a year)

    Pros

    Snacks are a bonus. There is always an abundance of snacks and food provided. JP is an amazing and passionate masseuse and yoga/stretching instructor who comes in every Tuesday and Thursday. Most people are friendly and willing to help. Location is great, right by Place des Arts .

    Cons

    There was a lack of communication and direction from the very beginning. For example, I was hired on the basis of an internship from a posting I saw on Indeed, seeking a place to learn from experienced professionals while contributing my skills as well. But once they interviewed me, they offered a position as a contractor instead. If you are asked to work as a contractor, make sure you read everything carefully or they will try to blindside you and breach your contract.
    It was not a great learning environment since my supervisors were highly unqualified and inexperienced to manage a subordinate. Hopefully, this will be a learning experience to move forward from, but it's hard to work with people who don't give constructive or rational guidance/advice. Best of luck to the next person who follows.

    Advice to Management

    Be more empathetic and transparent if you are working with someone new to the company.


  10. Helpful (1)

    "Best place to work, despite growth challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Radialpoint full-time

    Pros

    Culture and values. You can't find a better place to work - smart, awesome team mates and management that truly cares about people and the company.

    Cons

    Company has struggled for growth over the years. Recent acquisition by AppDirect is set to change that, which is great. If culture and values can be maintained it should be the #1 place to work in Montreal.

    Advice to Management

    Keep what has made you great, and don't be afraid to grow aggressively with AppDirect.


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