Ricoh UK Reviews | Glassdoor

Ricoh UK Reviews

Updated September 20, 2017
40 reviews

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3.0
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Phil Keoghan
16 Ratings

40 Employee Reviews

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  1. "A great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ricoh UK full-time

    Pros

    Modern offices, great facilities, flexible working practices, valued as an individual, appreciated by internal customers, great managers. rewarding work

    Cons

    We can never get the temperature right in the office :) and open plan can be a bit noisey


  2. "Ricoh UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ricoh UK full-time

    Pros

    Good people to work

    Cons

    Poor management structure
    No career progression
    Low pay

    Advice to Management

    The whole structure of the business needs to change to encourage development and to motivate the existing staff

  3. "Style and no Substance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Staines, England (UK)
    Former Employee - Account Manager in Staines, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Ricoh UK full-time (More than 5 years)

    Pros

    People who do the day to day running of the company.

    Cons

    A very political enviroment....individuals who go out to fawn over board members and win their praise by going for pointless awards that have no benefit for the staff but only for the individuals that want to win their praise...and sadly it works.Machovellian characters riddled with paranoia in some area's of the business who would walk over anyone to get to the top . They pretend to care for their staff but really...means to an ends for their own power lust.

    Advice to Management

    Where can i start...if they ever read this..which i doubt..take a step back from the bow tie events. Go to your shop floor ..engage with everyone and i mean everyone...don't listen to the few who hit you with the corporate waffle . Talk to the real people, i know most of the board members could probably do this. But i could think of a couple who would struggle to make eye contact with anyone and interact unless they are the chosen ones who are in favour.


  4. "Ricoh UK Ltd"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good colleagues and support at low to mid level though this is really dependent on department and department head. Sales are the golden team so if you are great at selling you would fare well.

    Cons

    Senior and Board level changing direction what seemed like every 15 minutes and a swathe of recent redundancies letting go of real talent and knowledge has to hurt the company going forward.

    Advice to Management

    Value your employees as much as you value stakeholders and keep your focus as you seem to be imagining change at a rate of near burn out.


  5. "One star."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Ricoh UK full-time

    Pros

    Good overall remuneration package and benefits, HR team well staffed and supportive, plush locations and impressive work offices to operate from, some great people to work with.

    Cons

    Allegedly the management culture may be viewed as rather draconian and silo driven, It could be said to be extremely difficult to gain cross departmental cooperation as a result. One may conclude that there are vastly different sets of goals and targets. Maybe employees are encouraged to only work to their individual department targets and not a lot more. Progress that appears to be slow, probably can be attributed to the volume of meetings required to gain agreement.

    Advice to Management

    Ready the cons above !


  6. "A good company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Service Desk Analyst in Swindon, Wiltshire, South West England, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ricoh UK full-time (More than a year)

    Pros

    Good set of people to work with, nice environment.

    Cons

    However issues with IT can be hassle in this place and there is long response time. Pay offered also is quiet low.

    Advice to Management

    Salary review should be done more periodically


  7. "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Manager
    Current Employee - Field Service Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ricoh UK full-time

    Pros

    Good training, nice offices, strange people in head office.

    Cons

    Bullying, negative environment with finance and HR bad departments to be in, run by confused individuals. All about their friends.

    Advice to Management

    Get a more mature board NRG members are toxic influence.

  8. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in London, England (UK)
    Former Employee - Account Manager in London, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Ricoh UK full-time (More than 3 years)

    Pros

    I could write at length about Ricoh’s Pro’s and Con’s but I will try to keep it concise and informative.

    Ricoh is a huge company (115,000+ employees and $22bn+ revenue) with 8 lines of business and around 12 offices in the UK – with this comes many advantages and disadvantages...

    The organisation is very sales focussed with each line of business (ranging from Production Print to IT Services) being managed autonomously. This means that if you have a position in sales within one of the high growth areas of the business (Production Print for example) you will view Ricoh as a market leader with exceptional technology that puts its customers first. However, if you are in another position (not sales) within another line of business you may have a different view.

    Pros
    - There are some very intelligent and dynamic senior sales executives / account managers with (in some cases) over 20 years of experience in the industry – these are great people to attend meetings with and shadow.
    - The commission is very competitive
    - If you are in field sales ALL train travel is paid for and you also get a car allowance – which is again very competitive.
    - Due to the organisation being so vast there are always numerous opportunities to move around and develop your career in other areas. Ricoh always prefer to hire internally to reduce hiring costs.
    - There is a good work/life balance.

    Cons

    Cons
    - There is a significant lack of support for some areas of the business. It is generally accepted that some senior directors do not understand some parts of the business - this leads to a lack of resources and support.
    - It is an extremely political environment. Sometimes this can be a good thing but there is always a hidden agenda with every senior member of staff being well aware who is above them and who is below. Often if you are below someone they will be unwilling to provide support.
    - It is a very disjointed organisation in terms of customer engagement and internal systems (CRM, Expenses and Payroll). Ricoh has grown to the size it is today by acquisition (IBM, Danke, InfoTec, Hitachi, IKON). Because of this there is a clear divide between employees with most of the board being ex IKON. You can see throughout the organisation that some people have gained promotions by being amongst a certain group of people – Ex IKON stick together etc.
    - Ricoh has a significant issue with attracting talent; especially graduates. This has led to an organisation with an average age of over 45 with very little graduate talent in the business.
    - Ricoh also is against adopting new technology (internal systems, phones, laptops etc.) I think this will change when new, younger board directors are hired / promoted

    Advice to Management

    Invest in SalesForce and amend the culture to truly represent the core values (customer centricity, leadership, teamwork and entrepreneurial spirit) rather than the current political blame culture. The average age of the employees is 48 – this needs to be reduced and a significant emphasis needs to be placed on bringing in top quality graduate talent into the organisation.
    Advice to Applicants – Ensure you choose the right area of the business. It is also very important to choose the right manager / team. Areas like Production Print and IT Services are high growth – whereas the core business (small printers etc) is declining – I would stay away from the areas known as Commercial Sales or SCA (Strategic Corporate Accounts) for this reason.


  9. Helpful (1)

    "I found that Ricoh falls way short of its potential."

    StarStarStarStarStar
    Former Employee - Sales in London, England (UK)
    Former Employee - Sales in London, England (UK)
    No opinion of CEO

    I worked at Ricoh UK full-time (More than 3 years)

    Pros

    A huge customer base, lots of office locations and big company benefits. There are some great people at Ricoh.

    Cons

    The business is too diverse. Not many of the 8 service lines are clearly defined and lack clarity of vision. Ricoh is so well known as a print company that the business needs to do more to raise its profile in other areas. Despite this, marketing is almost totally ineffective yet the business spends fortunes on sports sponsorship.

    Advice to Management

    Focus on defining your business plan, work on developing a clearer services portfolio and get better at communicating it to your target market. Stop focusing on measures that are meaningless.


  10. Helpful (1)

    "RUK hang everything on strength of euro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Northampton, England (UK)
    Former Employee - Anonymous Employee in Northampton, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Ricoh UK full-time (More than a year)

    Pros

    Good company (if your face fits) and relaxed work ethic. If you get your work done to a good standard then you will be left to get on

    Cons

    Business is based on the fact the U.K. Operation buy from Europe (in Euro) and then post profit in Euro, selling in pounds. The difference? As long as the Euro is strong the U.K. Looks good. As soon as the bottom falls out (or fell as it has done) the business panics and acts very ruthlessly...

    Advice to Management

    Don't hit the panic button straight away. The business is supposed to progressive but really does react hastily by making stealth redundancies even though they portray an image of friendly and community giving...


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