SPS Commerce Reviews | Glassdoor

SPS Commerce Reviews

Updated May 9, 2018
211 reviews

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3.5
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SPS Commerce CEO Archie Black
Archie Black
135 Ratings

211 Employee Reviews

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Pros
  • Work life balance is strong - no weekends, no need to even bring home a laptop or open email at night (in 17 reviews)

  • Quickly growing company allows for ample room to grow (in 20 reviews)

Cons
  • Growing pains of high growth industry (in 9 reviews)

  • Long hours just because it's the end of the month or end of the quarter (in 8 reviews)

More Pros and Cons

  1. "HRIS Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great Company Culture with room to grow.

    Cons

    Company change and moves fast. If you don't like rapid change, stay away from this company.

    Advice to Management

    Great. However, I work in HR so I get more in-depth information than other co-workers.


  2. "Growing hurts in all the right ways"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SPS Commerce full-time (More than a year)

    Pros

    Location, People, Sr Leadership. Amazing people and commitment to training and developing its people. Making tough decisions for the betterment of the employees and company future. Compensation complaints come from people who have usually not worked anywhere else or at an organization going through change. The decisions aren't made lightly.

    Cons

    Could get out in front of "rumors". They often tend to be true which means someone who is trusted should not be. The average age and professional experience is a major contributor here.

  3. "So much potential. If you like a challenge, totally worth it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SPS Commerce full-time (More than 5 years)

    Pros

    Let's be honest, a fast-growth company be painful because change happens often. If you are one who can't handle change and won't invest time to experience the whole organization, then you are probably not going to be a fit. I would imagine that is a reason behind a majority of the negative reviews you see here. The potential at this company is there and many people see it. The rapid evolution away from small business feel and culture to a larger organization is apparent and great to experience. If you spend only a little bit of time looking outside the confines of your day to day you will find so many are wanting and looking for opportunities to collaborate to make the company and products better. Since few spend the time to do this, we still find ourselves silo'd. Those that break those barriers, flourish in their careers and impact to SPS.

    Cons

    Honestly, it is true the pay and benefits might be slightly behind. The important factor is the company has recognized this and made significant strides to move the needle to change that. The problem is, change can't happen overnight yet people expect it.

    There is a problem with a consistent, universal customer-centric attitude. As a service-based company, customers should be number 1. Instead, there is a heavy "win-now" mentality which can lead to short-sighted decisions. I see this as a conflict within because there are some who focus heavily on the customer while others are looking for revenue at all costs.

    Yes, there are management problems. Too often are there situations where employees feel out of the loop, and disengaged. Majority of these problems can be fixed rather easily if managers simply prioritize their employees. Focus on accountability, data-driven metrics and employee/team development activities (weekly team meets/ one-on-ones).

    Advice to Management

    Customer-focus. No exception. If you understand the customer, focus on bettering their experience and improving their day, revenue will follow. There is a big difference between "being a yes-man" to a customer and understanding their world equally if not better than them and challenging them. I have seen situations where this is executed effectively and competition magically disappears.

    Focus on employee retention & training - our leadership position requires that we guide customers/prospects with best practices and recommendations. Those expectations cannot be set nor met correctly if we lack the experience to guide them.


  4. "Good Changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SPS Commerce full-time (More than a year)

    Pros

    Top of the industry and lots of good changes made internally to help the sales team. Territories were defined and clear so no fighting or playing favorites.

    Cons

    Low pay for the industry. Need to fix this to help keep talent around

    Advice to Management

    Work to fix the pay gap and keep up the top down changes to help streamline processes


  5. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Minneapolis, MN
    Former Employee - Account Executive in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SPS Commerce full-time (More than a year)

    Pros

    Training program is established and well organized. Great people in the organization and young culture. Easy to make friends. Good place to start a career, gain experience and training and grow your network. Work life balance is strong - no weekends, no need to even bring home a laptop or open email at night.

    Cons

    Direction of the business is questionable. Executive leadership has made it clear the goal is profit over growth going forward and that’s a scary thing to hear when you’re part of a companies largest expense - human capital.
    Pay is well below market value. HR claims to be within a sweet spot of the market but doesn’t clarify how they define that sweet spot. They are below the 50th percentile of pay for comparable roles.
    Questions on the future - are they selling/going to be acquired?
    Management doesn’t communicate well and this causes rumors to spread.

    Advice to Management

    Be transparent. The employees are picking up on things that are going on and if you’re not transparent, rumors are going to spread.
    If you want to retain top talent, show the top talent you care but don’t decrease their incentives year over year.

    SPS Commerce Response

    May 9, 2018 – VP Human Resources

    Thank you for your comments. Two clarifications for anyone reading this: SPS was, is and will be a growth company - in fact we just had our 69th quarter of growth . So, for 17 years, that has... More


  6. Helpful (2)

    "Good for those out of college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at SPS Commerce full-time

    Pros

    They will hire everyone and anyone. They feed you and depending of your team you’ll get team outings. Also most of the people on your team are in their early 20’s to early 30’s

    Cons

    Long hours- work overtime
    Work hard and you don’t get enough compensation for what you sell
    Always working in the grey area with your customers
    Projects never finish in time
    Not only doing sales, but your also doing customer service.
    High turn over in large numbers
    Hard to move to different departments in the company

    Advice to Management

    Figure out what direction you want to go and don’t swing your employees around thinking they will stay with your company


  7. Helpful (5)

    "Recruiter’s Best Friend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Minneapolis, MN
    Former Employee - Senior Account Executive in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SPS Commerce full-time (More than 3 years)

    Pros

    Work/life balance; good people and culture still okay; strong network; realizing product is a commodity; looks good on a resume in Minneapolis market

    Cons

    Pay is well below market and tenured, qualified people are leaving in big numbers - which seems to be part of the plan to cut costs. If you’re looking for good salespeople, everybody is looking. Went from driving sales to cutting costs - lots of questions about if they’re being sold.

    Advice to Management

    Hope you have backup plans to fill spots of people leaving.

    SPS Commerce Response

    Mar 26, 2018 – VP Human Resources

    I am sorry you had a less than ideal experience at SPS. We take feedback seriously and also want to be sure feedback is accurate. Our turnover in sales is actually lower than last year and last... More

  8. "Fulfillment Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fulfillment Support Analyst in Minneapolis, MN
    Current Employee - Fulfillment Support Analyst in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SPS Commerce full-time (Less than a year)

    Pros

    Great people, atmosphere, and overall place to work

    Cons

    Must be employed for at least a year before moving positions within the company


  9. "Sales Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Analyst in Little Falls, NJ
    Current Employee - Sales Analyst in Little Falls, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SPS Commerce full-time (More than 3 years)

    Pros

    Great culture, collaborative teamwork, good work-life balance

    Cons

    Payscale is not structured to NY-NJ area, growth is slow

    Advice to Management

    Please conduct more anonymous surveys and listen to your employees. Diversify your business


  10. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Intern in Minneapolis, MN
    Current Employee - Help Desk Intern in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SPS Commerce part-time (Less than a year)

    Pros

    Good leadership, lots of benefits, wonderful people

    Cons

    I must enter at least five words for cons.


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