SPS Commerce Reviews | Glassdoor

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SPS Commerce Reviews

Updated February 21, 2018
197 reviews

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3.4
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SPS Commerce CEO Archie Black
Archie Black
128 Ratings

197 Employee Reviews

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Pros
Cons
  • Lots of growing pains, low compensation and middle management is not great (in 8 reviews)

  • Long hours just because it's the end of the month or end of the quarter (in 7 reviews)

More Pros and Cons

  1. Helpful (4)

    "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SPS Commerce full-time (More than a year)

    Pros

    I love working at this company because of the people. At least in our department, we have a really good team with people that work well together. In my experience, it's a very respectful environment. There are silos like at any large company but I've found most people are open to working across departments to solve problems. I also love the flexibility as I can sometimes work from home. Bonus is the free gym in the Minneapolis office.

    Cons

    The company is going through a lot of growth and that means change. Sometimes that means swapping desks, sometimes that means transitioning to new systems or ways of doing things. It's a big company and you'll meet new people frequently and you'll need to work with people with a wide range of backgrounds. If you're not comfortable in that environment, it may not be the company for you.

    Advice to Management

    Please make sure to continue to encourage diversity at the company. Promote those managers who really work to develop the talent of the people around them and who understand that people make mistakes and can learn from them if given the opportunity.


  2. "Learning Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SPS Commerce full-time

    Pros

    Great for people right out of college who want to get a look at what sales is. Beautiful campus right near the center of downtown. If free beverages is a plus for you, they're here.

    Cons

    Not the best direction from management. Unless you have a hot territory you're not going to be successful and upper management won't adjust your plan.

    Advice to Management

    Care about every employee and give them a chance in the fight

  3. Helpful (3)

    "Best job I’ve had, to a living nightmare overnight"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Minneapolis, MN
    Former Employee - Consultant in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SPS Commerce full-time (More than a year)

    Pros

    Growth company, they say there’s opportunity. I’ve seen it, but it depends on the needs of your team more than anything. Promotions and movement can be withheld due to turnover or process change.

    When things are good, life is great. Unfortunately that can change rapidly.

    Cons

    No team knows what the other does. The value we succeed together is more like. “I don’t know what your function or work load is, but you need to prioritize my thing over the 100 other projects you have.”

    Turnover is very high.

    Long hours

    Poor middle management

    Advice to Management

    If you make a role defining change. Do your research and make sure the cost benefit ratio is favorable for the suppliers and retailers. We went from an autonomous team of project managers. To high volume customer service overnight. Complete with quotas in the office, and work to bring home with us. Which we never caught up on. This led to endless escalations and a complete disruption of workflow and productivity.

    Please don’t make changes that negatively impact the bottom line without a complete plan, and contingency plans if things aren’t successful.


  4. "Great fast-paced growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SPS Commerce full-time

    Pros

    Decent base salary, fun team to work for, growing company, commission on top of salary.

    Cons

    Commission only paid out for 6 months.


  5. "Analytics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SPS Commerce full-time (Less than a year)

    Pros

    Great Place for someone who is looking to build experience int he retailer industry. SPS Commerce allows you to interact with a vast number of retailers and suppliers. Plenty of room to learn since most of the time you are working cross functionally.

    Cons

    Decision are based on reaction, little proactive-ness. Employees are hired/promoted when it is required not. Due diligence and merit have little to do with growth. Room for growth is limited


  6. "Just an ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SPS Commerce full-time (More than 3 years)

    Pros

    Commitment to training throughout the company

    Cons

    Far too much middle management and they lose sight of the forest for the trees

    Advice to Management

    Listen to your committed employees and discourage the "frat boy" attitudes perpetuated by sales management


  7. "Enterprise Account Executive"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good people, fun culture, enjoyable conversations

    Cons

    uphill battle every day

    Advice to Management

    change

  8. "Eh - just OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SPS Commerce full-time

    Pros

    There are free cans of soda

    Cons

    The leadership of the company is really poor

    Advice to Management

    Listen to your employees


  9. Helpful (5)

    "A Growing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Software Engineer
    Current Employee - Principal Software Engineer
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at SPS Commerce full-time

    Pros

    Growing with a lot of opportunities in the market and to be a leader in technology. There a lot of smart people and it is a great opportunity to learn from some of the best.

    Cons

    Has yet to invest fully in growing their technology and evolving to the place the could be. Turnover of the high quality thought leaders has been high.

    Advice to Management

    Dump more money into staffing technology. The ratio of evolving the platform to tech debt is too low. More resources are needed to get SPS to a true leadership position. SPS is too much of a sales organization right now and it shows.


  10. Helpful (2)

    "Associate Account Executive"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at SPS Commerce full-time

    Pros

    -olid company culture
    Ability to learn a new industry

    Cons

    Everything moves very quickly, but it will be okay


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