SPS Commerce Reviews | Glassdoor

SPS Commerce Reviews

Updated August 10, 2018
225 reviews

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3.6
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SPS Commerce CEO Archie Black
Archie Black
142 Ratings

225 Employee Reviews

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Pros
  • "Work life balance is strong - no weekends, no need to even bring home a laptop or open email at night" (in 18 reviews)

  • "Quickly growing company allows for ample room to grow" (in 20 reviews)

Cons
  • "Growing pains of high growth industry" (in 9 reviews)

  • "Long hours just because it's the end of the month or end of the quarter" (in 8 reviews)

More Pros and Cons

  1. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SPS Commerce full-time (More than a year)

    Pros

    Amazing place to grow your career.

    Cons

    401K Match can be better.


  2. "Billings Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billings Analyst in Minneapolis, MN
    Former Employee - Billings Analyst in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SPS Commerce full-time (More than 3 years)

    Pros

    Fun company, free beer, laid back culture, and if you're in finance an almost endless amount of food. Exposure to a lot of different areas of the business. You get to make an impact, and if you see room for improvement, you're encouraged to make to changes. Great role for someone just out of college, or a few years out.

    Cons

    There definitely is a lot of turnover. Compensation seems to a point of concern across different departments. There definitely seems to be a gap between entry level positions and higher level positions. This is more so a function of company still growing.

    Advice to Management

    Must address turnover. It will be very difficult to grow if you can't retain talent. I believe a mix of compensation and burnout lead to this. However SPS has shown in the past, that it does listen to it's employees. I believe this is a fixable problem.

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SPS Commerce full-time

    Pros

    Great work/life balance. Lots of fun social events. Very flexible with time off if needed. No micro managing - allows you to actually do your job.

    Cons

    Can require overtime as needed to complete projects. Must pay for parking if you drive.


  4. "Where are they going?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SPS Commerce full-time

    Pros

    I liked being able to take the train into work. (That's it, so that's a good indication this company was not a fit for me.)

    Cons

    Three quarters of my team voluntarily quit within the last twelve months. Several of them were "star" employees who got promotions and perks. This is a serious issue because these people were not disgruntled. They had been rewarded and acknowledged, but they STILL didn't want to stick around. Possible reasons: no one on the team really knew what their job was. Promotions were clearly not based on written qualification criteria. (Some people were promoted who literally did not have the experience/knowledge the job description listed as mandatory. ) Middle management showed no creativity or imagination. Recruiters and upper management misrepresented positions during the interview process. Lots of rumors about the future of the company.

    Advice to Management

    Upper Management: if you really want a "diverse" company, try welcoming diverse thought and ideas. Rather than just promoting the people who joined SPS right out of college and successfully completed 3-4 years of sales or customer success, how about bringing in more people from the outside who actually have some real-world experience from other places? Very little independent thinking on display from middle management. Lots of "box-checking."


  5. Helpful (1)

    "Customer Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SPS Commerce full-time (More than a year)

    Pros

    Great place to start your career: Learn skills quickly, good exposure to a lot of different aspects of the company
    Good promotional opportunities in various aspects of the company
    Good for young people

    Cons

    Mentoring depends on your manager, often managers are promoted based on performance rather than leadership skills
    Work-life balance can get out of hand if you let it
    Support often changes strategies to try to keep up with demand and it is hard to know what you are supposed to do when they keep changing goals and priorities

    Advice to Management

    Hire strong leaders rather than promoting individual contributors who do well


  6. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Minneapolis, MN
    Current Employee - Account Executive in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SPS Commerce full-time (More than 3 years)

    Pros

    Great company with high level of values. Great opportunity to grow your experience level and career.

    Cons

    Always changing, hard to keep up with changes at times, higher rate of turn over than previous years

    Advice to Management

    Keep doing what you are doing to grow business and stock price


  7. "Customer Success Manager 1-Many"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager I (I-Many) in Minneapolis, MN
    Former Employee - Customer Success Manager I (I-Many) in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SPS Commerce full-time (More than a year)

    Pros

    Great culture, fun atmosphere, managers are very dedicated to employee growth especially the 1-Many manager. The company is very stable and growing like crazy.

    Tons of building amenities (Minneapolis location) - free coffee, tea, soda, treadmill desks, free gym membership, outdoor green space with patio furniture, lawn games and music on Thursdays, across the street from the farmers market. Coffee shop and restaurant and bar in the building and it’s connected to the skyway.

    There are quite a few woman in leadership. Major pro.

    Cons

    SPS is a fun, innovative and stable company to work for. Nothing listed below should keep you from considering the company for future employment.

    What the company does is hard to grasp at first and once it’s understood it’s very boring. No one says, “I want to work for an EDI company.” No one.

    The Senior Customer Success Director, while very smart, is kind of mean and intimidating not only to the people she oversees but to other departments as well. People tend to avoid her at all costs.

    The 1-Many department is at least partially rooted in marketing communications. The manager of this area’s background doesn’t relate to this practice and she doesn’t seem to have a grasp on it at all. However, she does have incredible grasp on customer success metrics, is a wonderful manager and is just fun to be around in general.

    Advice to Management

    None. The execs are smart and really know what their doing, relate to the employees and are fun.

  8. "Great Place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SPS Commerce full-time

    Pros

    Growing business with plenty of opportunity if you apply yourself

    Cons

    Solving complex supply chain problems takes time to learn and master. EDI is not something people have a lot of experience with.

    Advice to Management

    Over communicate


  9. "Solid place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SPS Commerce full-time

    Pros

    Fast growing, lots off opportunities to move upwards or laterally to different departments

    Cons

    Changes happen quickly and is hard to keep track of them all

    Advice to Management

    Find a way to communicate effectively with your reports


  10. "Community Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SPS Commerce full-time

    Pros

    Fun place to work, growing company, are the best provider of EDI/Assortment/Analytics services in industry

    Cons

    Underpaid, overworked, sometimes value isn't there for our smaller customers

    Advice to Management

    Improve opportunities for growth within the company; increase base pay and commisions


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