SWBC Reviews | Glassdoor

SWBC Reviews

Updated Jun 12, 2019

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Found 223 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
41%
Recommend to a Friend
42%
Approve of CEO
28 Ratings
Pros
  • "And free gym membership also they have a lot of perks like free rampage tickets and stars tickets or VERY discounted spurs tickets(in 20 reviews)

  • "Great benefits, pay, great call center environment very friendly(in 15 reviews)

Cons
More Pros and Cons
  1. "Outbound and Inbound call volume high"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Service Representative 
    Recommends
    Positive Outlook

    I have been working at SWBC part-time

    Pros

    Great company, nice management, care for employees

    Cons

    low energy environment, sit most of the day

    SWBC2019-06-05
  2. Helpful (1)

    "Large San Antonio employer But Absolutely Not A Top Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I worked at SWBC full-time for more than a year

    Pros

    - $15 Fitness Reimbursement - Steady paycheck (bi-weekly - every other Friday) - Some of the employee engagement activities (In 2018, coffee and pastries and in 2019, coffee and tacos, cupcakes for quarterly birthday) - Affordable health insurance (for a single insured) - Virgin Pulse (earn $ or rewards for tracking health habits)

    Cons

    * Compensation - Painfully low. Huge contributor to low morale in the company (or at least in the LPO sector) Several people I know, including myself, worked two jobs to make ends meet. Employees are constantly reminded to follow the data sheets for the lenders and procedures, usually approximately two errors were allowed in a month across multiple reports. Employees are also pressured to meet the UPH (units per...

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    SWBC2019-06-13
  3. Helpful (1)

    "Huge disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Negative Outlook

    I worked at SWBC full-time for more than 3 years

    Pros

    Convenient location for running errands.

    Cons

    This place was a huge let-down. It's very political and not a place that rewards or acknowledges a job well done. Loyalty and respect are non-existent. Self-preservation is the key at all costs. I seriously question the moral compass of many people there. As far as actual work environment, the lack of communication is the worst I've experienced. Trust no one and be leery of everyone. Benefits and morale are lousy....

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    SWBC2019-06-07
  4. "Outstanding Company!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mortgage Loan Officer in Plano, TX
    Recommends
    Positive Outlook

    I have been working at SWBC full-time for less than a year

    Pros

    Leadership Team is amazing Operations is top notch Systems/Pricing/Ability to get things done is wonderful

    Cons

    None that I am aware of at this time

    Advice to Management

    Keep doing what you are doing!

    SWBC2019-04-15
  5. "Take inbound and make outbound calls for various financial institutions clients"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Service Representative 
    Recommends
    Positive Outlook

    I have been working at SWBC part-time for less than a year

    Pros

    Great environment. Fair pay. Great company benefits. A lot of opportunity.

    Cons

    Can be hard to advance in the company.

    SWBC2019-03-20
  6. "Loan officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loan Officer in Overland Park, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SWBC full-time for more than a year

    Pros

    None really. A few good people with good character, but that's it.

    Cons

    Disrepectful and unprofessional management. Management micromanage their lower employees like children in a day care because they hire children. 5 star reviews on here are fake reviews by management to sucker you in to a terrible work environment. Company takes shortcuts and try to undermine employment laws. Gender inequality in pay. Someone smokes weed in the bathrooms, but no one does anything about it. The office...

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    Advice to Management

    Pay livable wages. Stop hiring children and junkies. Drain the swamp of managers and get some good people in that department.

    SWBC2019-04-25
  7. Helpful (2)

    "A Revolving Door Workplace of Lackluster Opportunity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SWBC full-time

    Pros

    Nothing really comes to mind

    Cons

    Offensive wages and benefits No opportunity for advancement Low employee engagement and moral

    Advice to Management

    This company is dead. You need to immediately: COMMIT to developing and training people. CREATE a place where employees feel valued for their individual traits, skills, talents, and work. FOSTER a culture that encourages innovation and challenges the status quo. PROVIDE competitive benefits and compensation, including opportunities to participate in the company's financial performance. ENGAGE EMPLOYEES by developing...

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    SWBC2019-04-13
  8. Helpful (2)

    "No opportunity to advance."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coordinator in San Antonio, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at SWBC full-time for more than 5 years

    Pros

    I get my paycheck on time.

    Cons

    There is no structure. The leadership has not listened to the employees thoughts or concerns to improve the process and the need for additional employees to help. Everyone is burned out and does not trust management. Management is not interested in you wanting to advance.

    Advice to Management

    Start listening to your employees and start caring and creating a plan with those that want to advance.

    SWBC2019-03-02
  9. "Good work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at SWBC full-time for more than 3 years

    Pros

    Competitive salary Good Salary raise Goes with latest technologies in the market

    Cons

    No bonus since last few years Needs better leadership

    SWBC2019-02-20
  10. "Great"

    StarStarStarStarStar
      Former Employee - Call Center 

      I worked at SWBC full-time

      Pros

      Great place to work at

      Cons

      The hours are not so great

      SWBC2019-02-15
    Found 223 reviews