Question 1

Does SWBC pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, SWBC employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at SWBC. This rating has improved by 5% over the last 12 months.

Question 2

How satisfied are employees working at SWBC?

Accepted Answer

37% of SWBC employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated SWBC 2.5 out of 5 for work life balance, 2.6 for culture and values and 2.6 for career opportunities.

Question 3

What are the top reviewed jobs at SWBC?

Accepted Answer

Customer Service Representative (23), Payment Reminder Services Representative (8), Insurance Processor (7), Manager (7), Collections Specialist (6), Software Engineer (6), Collections Representative (5), Customer Service Representative (CSR) (5), Intern (5), Analyst (4), Collections (4), Debt Collector (4), Financial Analyst (4), Loan Officer Assistant (4), Mortgage Loan Officer (4)

Question 4

What are the pros of working at SWBC according to real employee reviews?

Accepted Answer

"Great benefits and awesome to learn technical skills." ((in 72 reviews)); "People I work with are great." ((in 28 reviews)); "The pay is good." ((in 27 reviews)); "pay vacation benefits friendly coworkers" ((in 12 reviews)); "Good management, benefits, and work life balance." ((in 10 reviews))

Question 5

What are the cons of working at SWBC according to real employee reviews?

Accepted Answer

"When I expressed burnout to my manager and HR, there was little support or retention effort, and I was essentially left to walk away from a job I once loved." ((in 16 reviews)); "Favoritism is a huge issue here." ((in 14 reviews)); "Upper management is a JOKE and the way they talk to their supervisors is disgusting." ((in 13 reviews)); "Low pay and no bonuses" ((in 11 reviews)); "horrible training" ((in 10 reviews))

Question 6

What are employees saying about SWBC layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SWBC layoffs and their outlook for job security at SWBC in 2026.

Question 7

What are the top reviewed SWBC locations?

Accepted Answer

San Antonio, Overland Park, Scottsbluff, Austin, Dallas, Corpus Christi, Killeen, Denver, Las Vegas, Vienna, Gilbert, Falls City, Plano, Houston, Katy, Schertz, Gulfport, Nashville, Irvine, Los Angeles, Boulder, Sterling, Seattle, Lenexa, Spring Hill, Newberg, Clarks Summit, Marriottsville, Gainesville, Orlando

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Good beanie, but no longer hybrid work option

Great PTO and management

Overbearing

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