SWBC Reviews | Glassdoor

SWBC Reviews

Updated October 5, 2017
164 reviews

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2.9
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22 Ratings

164 Employee Reviews

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Pros
  • And free gym membership also they have a lot of perks like free rampage tickets and stars tickets or VERY discounted spurs tickets (in 20 reviews)

  • Great benefits if you work full time (in 15 reviews)

Cons
  • No real communication with upper management (in 9 reviews)

  • Work/Life Balance, inadequate preparation for taking on new clients/business (in 4 reviews)

More Pros and Cons

  1. Helpful (8)

    "This place is horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Design Specialist in San Antonio, TX
    Current Employee - Technical Design Specialist in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SWBC full-time (More than a year)

    Pros

    None that I can think of . This company is not good. They speak about values but have none. The leaders of the training department are two people that have no respect for their employees and use them.

    Cons

    They are liars, they lay off people every other month stay away from this company. They have no core values. The pay sucks. No advancement opportunities. This is the worst company I’ve ever worked for.

    Advice to Management

    Stop taking credit for your employees work.


  2. "Secondary Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at SWBC full-time (More than 5 years)

    Pros

    Upper management was very professional and skilled

    Cons

    The pay was not up to par

  3. Helpful (1)

    "SWBC is Dedicated to Company Excellence & Employee Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook

    I have been working at SWBC full-time (More than a year)

    Pros

    SWBC is a great company for many reasons. SWBC has been in business for over 40 years, and the original owners are just as dedicated to the development of their employees as the success of the business. Leadership values and rewards those who work hard day in and day out; those who focus on delivering excellence. Leadership also works continuously on increasing employee engagement with events (i.e., free food, prize raffles, food trucks, etc.) at our various locations.
     
    If you have been in the workforce for more than 10 years, and worked for a company longer than three, you know every company goes through business lulls that require some type of reduction. Those decisions are extremely hard to make, but necessary to keep the doors open. After a reduction, it is vital for a company to learn from those mistakes if it wants to continue succeeding in the market. SWBC has learned from this, and is dedicated to running a more lean, engaging, and supportive company. I'm extremely honored to work for a company that is exploring the shift in work routine and dress attire. This is a great company if you are looking to be challenged and enhance a vast range of skills.

    Cons

    The one thing I believe SWBC can work on, of which leadership is aware, is communication. As a whole, the company could do better on communicating changes, new software applications, and company successes. SWBC has started sending out a monthly newsletter recognizing employees who received promotions, which has been great. SWBC is also working on streamlining processes and ensuring every employee has access to the information he or she needs to be successful.


  4. Helpful (2)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits, pay, casual dress code

    Cons

    Heavy work load, mandatory overtime, stressful, micromanaged environment

    Advice to Management

    You should treat adults like adults not like children and your call quality reviews are set up in such a way that your looking for what people do wrong not what they do right. ( way too picky on the script and not nearly enough emphasis on the quality of service to the customer)


  5. "SWBC is a group of financial services businesses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SWBC full-time (More than 5 years)

    Pros

    SWBC owners genuinely value their employees and desire to make SWBC a preferred employer. This is reflected in a number of areas. SWBC is a group of individual businesses under a single SWBC brand so the company is not dependent on one line of business to succeed. The owners allow these businesses to function fairly autonomously giving them the freedom to run their disparate business unit which can be both a Pro and Con, depending on the respective leaders.

    Cons

    SWBC owners allow business units to function fairly autonomously which although it allows them freedom to run their business units as they see fit, they also allow these same leaders to be at odds with other SWBC leaders regarding utilization of company resources. This causes disparities within the SWBC brand as well as internal conflicts for company resources.

    Advice to Management

    View SWBC as a single business. Aspire to grow SWBCas a whole and not only your own group. Collaborate more with other SWBC business units.


  6. Helpful (1)

    "sales agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at SWBC full-time

    Pros

    great company to work for SWBC is amazing

    Cons

    the management team on the insurance part of SWBC needs a serious overhaul


  7. Helpful (1)

    "Financial advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor in San Antonio, TX
    Former Employee - Financial Advisor in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SWBC full-time (Less than a year)

    Pros

    Large company with potential for growth, known for corporate support to clients

    Cons

    Low commissions, "draw" type compensation, lack of name recognition/presence in the investment world, 0 systems, poor leadership within the division....just as well be an independent advisor

    Advice to Management

    Upper BU management needs to go in order to establish a better direction for the division or owners need to close this line of service

  8. "anonymous"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at SWBC full-time (More than a year)

    Pros

    benefits, 401k, insurance, fitness plan

    Cons

    limited promotion opportunities - promotions are from outside

    Advice to Management

    ensure you are creating and communication opportunities to your staff


  9. Helpful (1)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager, Facilities & Administration
    Current Employee - Project Manager, Facilities & Administration
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SWBC full-time (More than 5 years)

    Pros

    Great coworkers and a lot of intelligent individuals work for SWBC.

    Cons

    It's hard to keep up with the workload as we are always very busy. Would like to make more money.

    Advice to Management

    Keep up the good work.


  10. Helpful (3)

    "This company had a vision, it is now gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Debt Collector
    Current Employee - Debt Collector
    Doesn't Recommend
    Negative Outlook

    I have been working at SWBC full-time (More than a year)

    Pros

    Insurance Benefits and the ability to possibly bonus

    Cons

    This company started out great, there was a greater vision in mind however over the past few years the company's goals have been lost. The vision is gone.

    When someone has been fired, they make up reasons and every knows about it because HR does not keep things confidential. The HR people are extremely rude and do not know how to address the employees.

    Management has their favorites. There is one manager in particular that looks for reasons to let people go and somehow the company is okay with this. They know what she does and they are fine with it. Yet, this particular manager plays favorites and her management style is completely twisted. I have seen her create reasons to let people go simply because she does not like the person.

    The company has recently undergone a change and laid off several people, but rather than be forward and say they are downsizing due to losing contracts, they made up reasons to let people go (i.e. You had an occurrence and we need to let you go).

    The top performers get away with everything from being late to calling in. Management will ask the to write an email stating they spoke about this employee being late therefore they do not get an occurrence and it is written off as if it was planned.

    People are not treated equally and regardless of how hard management tries to make it less noticeable, everyone shares their experiences with one another, therefore everyone knows what is going on.

    There is no room for growth. They choose to put a 21 year old with less than a years experience in a management position when someone who has 10+ years of experience is not taken seriously because they are not favorited. It is an unfair system.

    If management does not like you, they will talk to any department you apply for. Several people have been turned away for higher positions due to management stepping in and suggesting a different candidate.

    They let regular employees walk the floor and make management decisions, along with giving them their code for log ins and fee waivers.

    When a client wants to speak to a manager, they will most likely get another rep acting as a manager.

    Advice to Management

    Be fair in decisions that are made.
    Treat everyone fairly and do not play favorites.
    Work with people when they need to take off for family or appointments regardless of who it is (the top performers get time when they need it)
    Stop letting regular employees make management decisions when you are not around.
    Plan for the unexpected and do not lose control and yell and scream and employees.
    Do not tell everyone what is going on with one employee if they are going through a crisis.
    Do not run to HR when the problem can be handled by you.
    Give equal opportunity for growth.
    Senior management should be more involved with their employees rather than stay in their comfortable offices and watch through glass windows.


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