Saga Group Reviews | Glassdoor

Saga Group Reviews

Updated March 5, 2017
59 reviews

Filter

Filter

Full-time Part-time

4.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Lance Batchelor
22 Ratings

59 Employee Reviews

Sort: Popular Rating Date

Pros
  • Great range of benefits, especially free shares and the option to add an extra weeks holiday allowance a good work / life balance (in 4 reviews)

  • A wide range of support within the business from management and senior management (in 5 reviews)

Cons
  • Call centre staff are heavily overworked and managed by team leaders who are in the job because they are mates with operations managers (in 3 reviews)

  • Little trust from senior management to staff and no home working allowed for most (in 3 reviews)

More Pros and Cons

  1. "Good for you but not your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous
    Former Employee - Anonymous
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Salary for the area
    Some people are so nice
    Work/life balance
    Staff discounts
    Staff events

    Cons

    Paranoid management
    "This is how we've always done it"
    Outdated processes, structure and ideas
    Every day is the same
    Parking

    Advice to Management

    Some people know better than you - use them, don't punish them.
    Stop treating 50+ market like senile, fuddy-duddies.


  2. Helpful (1)

    "Waste of time"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Houston, TX
    Former Employee - Sales Agent in Houston, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    small environment, nice co-workers and not a lot of inter-office politics. decent pay based on amount of employees. could have been a cool place if the boss wasn't all over the place

    Cons

    where should i start? lack of leadership- not consistent. delegate w/o clear direction and impatient. used inappropriate communication with employees. environment not encouraging.

    Advice to Management

    take a few courses in MANAGEMENT. learn how to communicate with employees, talk instead of shouting and downing employees. focus on the business at hand instead of trying to have multiple entities. focus on the one with the greatest potential!


  3. "One Saga"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Hastings, England (UK)
    Current Employee - Security Officer in Hastings, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Saga Group full-time (More than 5 years)

    Pros

    The greatest place to work also we are proud of team effort and everyone got recognition for their contribution.

    Cons

    None. Everything's is on place.

    Advice to Management

    They need to carry-on the majestic work, then in the future will become stronger.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great staff benefits but prepare for hard work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Folkestone, England (UK)
    Current Employee - Anonymous Employee in Folkestone, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Saga Group full-time (More than 8 years)

    Pros

    Saga is a great company to work for in terms of all the benefits they provide with the job. Once you've been with the company 6 months you unlock lots of benefits such as private medical insurance (which considering the NHS at the moment - it's a brilliant thing to have). There are lots of incentives to work towards such as Employee of the year and call of the month. The environment within the team is positive and friendly - more like a little family. If you work on the phone, there are levels you can work towards to increase your salary and bonus payouts (you have to hit targets for a certain period of time). You have to be very money driven to work on the phone as it's all about hitting targets to unlock your commission. There are plenty of forums that occur throughout the year where you can put across your opinions and tell Saga what you think is working and what can be improved. The senior management have an open door policy, so you can always email them if you have a problem or if you want to go and see them you can. Saga is very customer driven and focused so they are constantly looking at ways we can make their lives better. If you are committed to helping customers and doing your very best and sometimes going above and beyond then this is the place for you.

    Cons

    There are always lots of changes and some of these aren't always communicated quickly or effectively. The job on the phone is very repetitive and can get very boring and frustrating. You have to try and keep yourself motivated. Our calls are very scripted so you have to make sure you are saying the right things and in the right order. If you say something wrong this could mean you loose all or part of your commission.


  6. "Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Saga Group full-time

    Pros

    nice office, nice environments,

    Cons

    side promotion is the only way to move up quickly.

    Advice to Management

    keep any eye on rising stars and reward them.


  7. "Nice company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great communication throughout the company. Many rewards and incentives. Good progression schemes.

    Cons

    Work becomes repetitive after a while. Young employees with a high turnover rate. Long hours until late


  8. "Saga"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    The people only to be honest

    Cons

    Saga way does not resist in reality

    Advice to Management

    Continue the saga way


  9. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Ramsgate, England (UK)
    Current Employee - Customer Service in Ramsgate, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Saga Group full-time (More than a year)

    Pros

    Friendly
    Progression opportunities
    Good pay
    Constantly learning

    Cons

    Targets can sometimes be hard


  10. "Wow never worked for such a fab company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Folkestone, England (UK)
    Current Employee - Customer Service Advisor in Folkestone, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Saga Group full-time (Less than a year)

    Pros

    Organised. Professional.
    Feel really valued. Lots of support and a fun place to work. People seem happy there too. Lots of rewards for working hard. Really enjoying working for Saga, just wish I'd changed jobs sooner

    Cons

    Low starting wage and can't earn commission whilst in probation. No sick pay either when on probation. Some of the team coaches aren't very helpful

    Advice to Management

    Keep doing what you're doing. Consider a higher starting wage as many people who would be perfect for the job won't apply as put off by the money


  11. "Great Company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ramsgate, England (UK)
    Current Employee - Anonymous Employee in Ramsgate, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Saga Group full-time

    Pros

    Been working for the company for over 20 years. Left for a couple of years and missed it so much came back to work here. Been back now for over 15 years. Its caring, friendly and sociable. There is so many ways you can progress, what you put in you will get out. The company believes in its customers and its not just lip service, the Staff really care about the customer which is so refreshing, and our senior management believe in ' Customer always comes first, the profit follows' a recipe for success.

    Cons

    Change happens often, so you need to be positive and have faith in the reason the change has happened.

    Advice to Management

    The Saga way and One Saga is the Future



Showing 59 of 60 reviews
Reset Filters