ServiceLink Reviews | Glassdoor

ServiceLink Reviews

Updated November 16, 2017
301 reviews

Filter

Filter

Full-timePart-time

2.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Chris Azur
121 Ratings

301 Employee Reviews

Sort: PopularRatingDate

Pros
  • Casual dress code and flexible schedule (in 23 reviews)

  • Free parking - The company is not in the city (in 16 reviews)

Cons
  • Upper Management had unreasonable expectations for the time it took to complete work (in 21 reviews)

  • No raises for years, salary ceiling, multiple layoffs increase workload, mandatory overtime,, increased benefits cost (in 16 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (10)

    "A place to get your foot in the door."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Invoice Auditor in Jacksonville, FL
    Current Employee - Invoice Auditor in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ServiceLink full-time (Less than a year)

    Pros

    Casual dress code.
    Flex work schedule.
    Mandatory overtime for job security.
    Simple repetitive work.
    Coworkers are nice.
    Pay is decent.
    Free parking.
    Paid breaks.
    Paid training.
    Daily goals are weighted depending on difficulty.
    Given five months before have to full daily expectancy.
    Cafeteria with vending machines and free coffee.
    Decent holiday and sick time options.
    Healthcare benefit options.

    Cons

    Very quick to point out mistakes without providing advice as to how to fix/avoid them in the future.
    Lots of office chatter just as any other employer.
    Mandatory overtime often leads to having to work Saturday.

    Advice to Management

    I have yet to have enough interaction with them to comment, will update once I have had more.


  2. "Little Room for advancement outside of Management"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceLink full-time

    Pros

    Good managers, good pay, good people

    Cons

    lots of turnover, your position is often changed based on needs

  3. "Closing coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Moon Township, PA
    Current Employee - Coordinator in Moon Township, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ServiceLink full-time (More than 5 years)

    Pros

    The work can be interesting and fun

    Cons

    Management will look you straight in the eyes and be 100% dishonest with you. Even if you ask for training to better your work it is seldom provided

    Advice to Management

    Act like you are talking to yourself and at least be honest with employees


  4. "Client Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ServiceLink full-time

    Pros

    There is opportunity to grow and advance if you do well and stay focused

    Cons

    No confidence in the executive and corporate level. So many changes in the last 5 years, staffing was always a struggle to keep good people!!


  5. "Client Relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relations in Irving, TX
    Current Employee - Client Relations in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ServiceLink part-time (More than 3 years)

    Pros

    Overall a good company... friendly environment been with them for almost 4 years... laid back kind of feel, you can wear jeans every day...

    Cons

    Small office... from coming from working in a large office it can be different depending on your personal preference...

    Advice to Management

    Keep doing what your doing... not a bad place to work at all which is why so many people have been there for years..


  6. Helpful (3)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ServiceLink full-time

    Pros

    Allows time with family once you have longevity with company

    Cons

    No raises for years, salary ceiling, multiple layoffs increase workload, mandatory overtime,, increased benefits cost

    Advice to Management

    Take a year and put all profits back into the people and culture with bonuses and provide people to help with workload


  7. Helpful (10)

    "A Soul-Sucking Place Where Dreams go to Die"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Title Specialist in Moon Township, PA
    Current Employee - Title Specialist in Moon Township, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ServiceLink full-time (More than a year)

    Pros

    Literally the only good things about ServiceLink are the hours and the pay rate. I never have to work a weekend or holiday, and I get 2 weeks vacation. If you're lucky you get a good group of people to work with to keep you sane around the crap.

    Cons

    The list is never-ending. I've never worked in such a toxic work environment. They have no basis for who they're firing and people get laid off all the time. Sometimes they fire new people, sometimes it's lower-level management who have spent 10-15 years of their life at this company. You are never safe. It's easier to avoid the layoffs if you know the right people. You are expected to complete an insane amount of work and they never cease to continue adding to the pile.

    Advice to Management

    Actually train people, stop lying about what is going on with the company, fire people who deserve it

  8. Helpful (2)

    "A Job Not a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Analyst in Moon Township, PA
    Former Employee - IT Analyst in Moon Township, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at ServiceLink full-time (More than 5 years)

    Pros

    Free parking, nice office area. gym. You can pick up some skills for your next job. Some managers are good, others are really bad.

    Cons

    Constant threat of layoff with no severance. IT turnover is horrendous. IT not a good place for US citizens. Most people don't last or stay there more than a few years. A lot of outsourcing.

    Advice to Management

    They won't listen anyway after reading countless similar reviews.


  9. Helpful (3)

    "management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ServiceLink full-time

    Pros

    Lots of OT hours available

    Cons

    Work compensation is not fair or comparable, they do not promote often or care to promote within, they do not offer pay increases even when they say they are scheduled. Management is abrasive and micromanages every detail. They are hostile and discriminate. Lay offs are just a way of life, they are common and the staff does not care.

    Advice to Management

    Listen to your employees, do not lie about pay increases and remove management that is hindering your company. These people have complaints against them already.


  10. "full of oppertunites"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceLink full-time

    Pros

    Flexible hours and great environment

    Cons

    Long work hours and market sustainability causes fluctuation in demand and causes layoff issues


Showing 301 of 315 reviews
Reset Filters