ServiceTec Reviews | Glassdoor

ServiceTec Reviews

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  1. Helpful (2)

    "Needs more management oversight"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Raleigh, NC
    Former Employee - Technical Support Specialist in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook

    I worked at ServiceTec full-time (More than a year)

    Pros

    Health/dental benefits covered at 100%

    Cons

    Consistently understaffed at location (5 people to provide onsite support 16 hours per day (4am-8pm) 7 days per week)
    Difficult to take time off because there was always difficulty getting support coverage

    Advice to Management

    Increase staffing levels at sites that have contracted ServiceTec for support


  2. Helpful (3)

    "Horrible company to work for. Based in the UK and has no clue about U.S labor laws."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Technician/Analyst
    Former Employee - IT Technician/Analyst
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ServiceTec full-time (More than 3 years)

    Pros

    Co-workers NOT management are good people. Working at the airport meeting new people from all walks of life eases the nightmares of working for ServiceTec. Other than that, nothing else good.

    Cons

    Wages are way way below competitive market rate, especially for the Bay Area in CA. Raises are put into a pot (so they say) for everyone else to share, which makes no sense at all. Manager's famous quote" I'm not risking my job for you or anyone else here". That should explain it all. No need to say anything else.

    Advice to Management

    When you promote a person to lead or manager. Make it a requirement that they take some classes or courses on how to manage employees, learn how to motivate your employees and how to show compassion and that you do care for their well being. Also when you make a promise when you hire someone. Honor your words and promise. What goes around, will come around back to you one day. That's definitely true. If you know it's wrong, don't try and justify it because you feel that your job is on the line. Have some morals and stick up for your employees. It goes a long way.

  3. Helpful (3)

    "POOR MANAGEMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airport Systems Support Tech in Los Angeles, CA
    Former Employee - Airport Systems Support Tech in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook

    Pros

    Good place to get your foot in the door and learn technical support and trouble shooting. You walk around a lot so you stay active and you meet different people everyday.

    Cons

    Very poor management! The manager I worked with had no technical experience at all, I don't even know how he got the job. You work all Holidays and there is no Holiday pay. You work 10 hour shifts and they don't pay overtime. The schedule sucks you will not got weekends off and its hard to take vacation there is no coverage. Very poor manager guidance, no room for growth or opportunity. Low pay, you work 10 hour shifts by yourself and have a lot of responsibility's.

    Advice to Management

    Screen potential Managers better check there references and make better choices. Also to upper management communicate with your employees more often and make sure everything in the work place is running smoothly.


  4. Helpful (1)

    "Disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Oakland, CA
    Current Employee - Technician in Oakland, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at ServiceTec full-time (More than a year)

    Pros

    Great Christmas dinners but little is spent on daily needs

    Cons

    Need to spend money on there people instead of top managers.


  5. Helpful (1)

    "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Minneapolis, MN
    Current Employee - Systems Administrator in Minneapolis, MN
    Recommends
    Neutral Outlook

    I have been working at ServiceTec full-time (More than 3 years)

    Pros

    As a system administrator the job is mostly stress free. As long as the system is functioning there is no time constraints to perform preventative maintenance and scheduled upgrades. When something breaks you have about 2 minutes to get it fixed as this is an airport environment with airlines counting on you to keep them running.

    Cons

    There are a lot of over night shifts that need to be worked in order to access servers for upgrades and such when the airlines/airport is at minimal production.

    Advice to Management

    Salaries are well below average and if they were brought up there would be a stronger chance of seasoned experienced employees would stay.