Smarsh Reviews

Pros

Innovative and risk-taking. Good collaborative culture

Cons

Many acquisitions in a short time made the organization a little disjointed.

Pros

Great managers, supportive culture, awesome coworkers

Cons

Disorganization from the top but okay

Pros

Smarsh used to be a fantastic place to work and grow! Previously, Smarsh was a rare find - collaborative culture, putting people first, open and honest communication, and doing the right thing for our customers and colleagues. Compensation and benefits were always just average, but it was worth staying because I was happy and passionate about my work, my direct management, and executive leadership.

Cons

The current c-staff are not good stewards of the company or focused on the long-term health of Smarsh. They will do whatever it takes to achieve the gross margin target to position the company to sell in the next few years. While Smarsh has gone through many acquisitions and changes in the past, Smarsh culture and long term success was always put at the forefront. Today, that is no longer the focus. While I understand its just business, it is heartbreaking to see the dramatic change. These goals could have been achieved while maintaining Smarsh's vitality. RIP Smarsh.

Pros

Unlimited PTO (if you are eligible for it) and the "famed" Sabbatical are pretty nice, if you are willing to commit to 4 years. Also there are some genuinely good people who are working here, with the intention of working hard and making things better.

Cons

This is a company that requires you to learn a lot about its very nuanced, very intricate and problematic history, very quickly. They don't take time to fix issues and instead let them stew until they absolutely have to fix them at the last minute. Smarsh also has a deadly micromanagement problem. There are a lot of folks at the top and at the mid tier who contradict work and communicate really poorly, leading to more time making up for mistakes than actually executing. It's exhausting to feel like you can't be trusted to take care of issues on your own and are never given the space to do so. Culturally, Smarsh has moved away from a conscientious, people first focused organization and has stripped down to a lean machine, that pushes people to the brink. It's sad to see.

Pros

Great people and a good mission.

Cons

We’ve now suffered two rounds of layoffs. Everyone is overloaded, there’s too much to do and no one to assist. Our customers will soon start to suffer. Current plans are so shortsighted in hopes of being bought. On the list of important or valued assets, employees are at the bottom.

Pros

- Great teammates - Reasonable management - Work-life balance

Cons

- Pay is at lower side of the range - Private Equity own, so WFR happens unexpectedly - As a result, a lack of moral

Pros

They have good pay and they are okay with WFH. The executives who want you to be at work at 8 AM and expect you to work till 8 PM are gone. But still, there are some micromanagers who want you to be on Teams Video call for all 8 hours.

Cons

If you are paid at the market rate, expect to be laid off anytime. Don't expect work-life balance. Minimum 10 hours of work expected. Weekends are not included. Don't expect any promotion for the quality of work. You need to know the management to get promoted. The product is crapy and has lots of patchworks. Very surprised to see that the customers are put up with constantly broken products.

Pros

Teammates, clients and work life balance

Cons

Leadership has spearheaded two layoffs in 6 months with more coming. Demotions without warning and done unfairly. Individuals that made PClub were demoted to Corporate, while others that were not close stayed on Key team

Pros

Great people, team dynamics are great too.

Cons

Bonus structure has recently changed in a negative way.

Pros

Various Products and Systems to work with and integrate.

Cons

Management of Company with both customer satisfaction and employee satisfaction. Even before SMARSH bought the Digital Safe management was not concerned with customer or employee satisfaction. When you thought it could not get any worse. In comes SMARSH. Stay away if you are in California, they do not like California nor it's labor laws.