Smarsh Reviews | Glassdoor

Smarsh Reviews

Updated Sep 17, 2019

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Found 91 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
85%
Approve of CEO
Smarsh CEO Brian Cramer
Brian Cramer
23 Ratings
Pros
Cons
  • "There are also some inflated egos with mid and upper management(in 6 reviews)

  • "Also it seems like there has been a pretty high turnover in the last year or so(in 4 reviews)

More Pros and Cons
  1. Helpful (2)

    "Great Company & Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management/Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smarsh full-time for more than 3 years

    Pros

    This has been the BEST company I have worked for. The past few years have been alot of growth and transition so we experience all the pains of that, but as a manager/leader it has only opened doors for me and my team. I do hear some of the rumblings of the challenges we have, but what company doesn't. It is what you make it and if you are positive, hardworking, and winning mindset I see many people taking... advantage of the possibilities here. Many have created their own roles or learned skills they might not have being else where.

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    Cons

    We have a tendency to give a lot of chances to those who are negative. There have been a lot of changes and just like there were positives there were negatives. Product strategy has seemed to be settled.

    Advice to Management

    Keep focusing on the positive people. Don't let all the processes slow us way down. We use to be very nimble hope we don't lose that and keep giving people opportunities to create their own roles.

    Smarsh2019-06-21

    Smarsh Response

    July 12, 2019Chief People Officer

    WOW, Thank you for the compliment. We have a group a highly committed and talented people working hard and in the same direction. It is nice to hear that you are having a good experience. We are in a growth mode that allows more talented people to join and carve out increasingly important ...

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  2. "Good company"

    StarStarStarStarStar
    Current Employee - Sales in Portland, OR

    I have been working at Smarsh full-time for more than a year

    Pros

    Flexible schedule and plenty of opportunities for growth

    Cons

    Low pay compared to industry standard

    Smarsh2019-09-17
  3. Helpful (10)

    "An increasingly frustrating place to work and try and grow as a professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - N/A in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Smarsh full-time for more than 3 years

    Pros

    Some really solid co-workers and occasionally a good culture. Life-work balance isn't too bad. Benefits are pretty good, and the company appears to be pretty transparent with their finances.

    Cons

    Inexperienced management (lots of falling uphill during the last merger). Extremely top heavy company structure (more management than employees in some departments). Very little availability in career paths, and below industry pay. Things are increasingly becoming more bureaucratic and unorganized. Several teams constantly don't hit goals or timelines, and nobody seems to actually care. Also, stop exploiting... employees that have more than one "job" at Smarsh. This place is famous for adding on extra work outside of the JD without compensation.

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    Advice to Management

    Stop letting people who contribute NOTHING keep sliding by and even occasionally getting rewarded. Additionally, it does not appear that employee retention is something Smarsh seems to care about.

    Smarsh2019-07-09

    Smarsh Response

    July 12, 2019Chief People Officer

    Thank you for your feedback. Currently we are reviewing EVERY position in the company to assure the job description is aligned to the work. In our growth mode, we have been able to promote many people into leadership positions and this year (and next) we will be conducting multiple ...

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  4. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Program Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smarsh full-time for more than 3 years

    Pros

    Collaborative work place, opportunities for training and growth, leader in the industry, inclusive of all people of all identities!

    Cons

    We are growing faster than we have people to handle the growth. We need good, hard working new hires, come join our team.

    Advice to Management

    Provide a training program for Jr Dev's, Engineers and people little experience who want to train on the job.

    Smarsh2019-06-26

    Smarsh Response

    July 12, 2019Chief People Officer

    Thanks! We are growing fast and we need more talented people to join our team. We continue to add more learning and development opportunities, inclusive of a new Learning Management System with over 700 accessible programs for our employees. We are proud to have recently formed an ...

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  5. Helpful (3)

    "We have a lot of hard working folks and a supportive management team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smarsh full-time for more than 5 years

    Pros

    Everyone really comes together to help each other out in times of crisis. Although strong workflows and processes are a work in progress, we have a lot of very hard working people that are seemingly available at all hours of the day and night to get us across the finish line on our high priority projects. The company is the leader in the market - we are in a great position, we need to execute to get us to... greatness and take advantage of our advanced product suite. When I need help from management, they are there. As long as I articulate what I need to be successful, I know the team will support me. For folks that don't take initiative to speak to management, they can get jaded, but I know the management team is there to listen and learn - we just need people to communicate productively.

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    Cons

    The hours expected for certain individuals is unsustainable, we need to continue to focus on maturing our products and services and continue to hire the best talent across our geographies in order to relieve these hard working individuals. Unfortunately, if everything is a priority, nothing is a priority, it is a day-to-day juggling act to determine the most important task.

    Advice to Management

    Ensure the teams know how to prioritize their work as they have a lot coming at them, we need to make sure we're rowing in the same direction and have the right people in the boat.

    Smarsh2019-06-11

    Smarsh Response

    July 12, 2019Chief People Officer

    Thanks for the feedback and advice. We agree, we need to mature our products and services, hire the best talent possible, provide learning and development opportunities to our existing employees, and make sure we focus on our priorities. The Defining Objectives we map our MBO goals ...

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  6. Helpful (1)

    "Great product in a small market"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Java Software Developer in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smarsh full-time for less than a year

    Pros

    Well-defined direction, a strong emphasis on customer success, and great company culture.

    Cons

    Frequent organizational fluctuation and occasionally poor leadership decision.

    Smarsh2019-06-10

    Smarsh Response

    July 12, 2019Chief People Officer

    Thank you for sharing your thoughts! We are having a strong year with a shared vision, this is something we are very proud of! You are also correct that we have organizational fluctuations with our growth. One of our current areas of concentration is on providing additional training ...

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  7. Helpful (15)

    "A technical ... show ... of a certain variety"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Smarsh full-time for more than a year

    Pros

    Great benefits, unlimited pto, drinks on site, throw one hell of a party

    Cons

    The technical side of the company has a bunch of brilliant engineers being led by people who haven't a clue or don't have enough vision to execute, a board that isn't terribly technical, and a managment structure that is repeating the mistakes of the recent past. There is a huge amount of technical debt and when I left they weren't anywhere close to getting it in order. Charlatans were leading big swaths of the... company for years which came to ahead very seriously not long ago. The infrastructure has been cobbled together over a series of iterations, products, changes in direction, and the tribal knowledge of how everything works has long-since gone for most of the portion of the business that pays the bills. Management doesn't respond quickly enough to technical needs or really listen to those who actually know what those needs are. The responsibility for the failures caused by that gets pinned on whoever was the last person to point out the particular ticking time bomb that just exploded in your face. Brilliant engineers being hampered by incompetent showhounds who hired poorly in middle management and don't put the tech in a technical company first. There is a lot of really stupid stuff people are too afraid to attempt fixing and heads are often firmly planted in the sand for fear of upsetting whatever grand plan the circusmasters have come up with for this particular hour of the sewage-recycling dog-and-pony lazer-light show. Oh and the merger has been even more chaos but now with two entirely different sets of kittens and twice the yarn.

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    Advice to Management

    Get out of the way of the people smarter than you and let them fix the problems you have. Hire more female engineers, raise salaries for the technical folks and learn to recognize the cultural patterns of you stepping on your own toes before stumbling over the cliff. When you punish those who are trying to fix inherited problems or glaze over them with constant firefight and yes-man responses to those above you, you... do no one a service. . I wouldn't recommend the company unless a lot has changed and you will know that by asking Engineering and SRE. Also treat your support people better and stop promising dates for things that have been written to alpha stage or even have a dev infrastructure yet.

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    Smarsh2019-06-06

    Smarsh Response

    August 26, 2019Chief People Officer

    The journey from startup to industry leading platform is non-linear one. Growing pains, sticking points, and key learnings happen along the way and it’s correct to hold leadership accountable for both the journey and the outcomes. It’s likewise correct to recognize the impact of transformational ...

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  8. "5-Years Strong & So Much Learned!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smarsh full-time

    Pros

    I have worked at Smarsh for the past 5 years. The growth this company has undergone during that time period has been quite the experience for learning first hand how a company grows, changes, makes mistakes, and adapts. It is a very fast-paced environment, but that's because everyone loves solving problems and improving our products & services constantly. I have been fortunate enough to move around the company... into 3 separate, distinct roles. This has been valuable for helping me grow into my skills and abilities and I appreciate that they have let me explore what is interesting to me. They let you think up new ideas and act on them. They let you bring your own ideas to for improvement come to life. They give you the power to make change. They let you stand out as much as you want to stand out.

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    Cons

    It never slows down. ever. It can be high stress with changes but you have to enjoy that type of environment. Could use more team building and all company social events to keep things fun and light and celebrate how hard we work.

    Smarsh2019-05-31

    Smarsh Response

    July 12, 2019Chief People Officer

    Thank you for your advice, and we really appreciate your hard work and dedication over the last 5 years. As you mention, the company has gone through several levels of growth during this time, and we certainly learn from our mistakes, it’s the only way to know you're growing and improving. ...

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  9. "A great place to work with only minor flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Content Writer in Portland, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Smarsh full-time for more than a year

    Pros

    Unrivaled schedule flexibility Above-average health/dental/vision coverage Great pay A cool office space Dedicated, intelligent coworkers

    Cons

    The bonus/MBO system has issues

    Advice to Management

    Deemphasize MBOs and make them truly optional

    Smarsh2019-05-14

    Smarsh Response

    July 12, 2019Chief People Officer

    Thank you for the feedback. We are certainly very intentional about our workplace environment and employee benefits, glad to hear your positive feedback on their impact to our employees. As for the MBO Program, we recognize its not flawless, but with the inclusion of mapping to company ...

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  10. Helpful (2)

    "Fantastic Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager, Business Analytics in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smarsh full-time for more than a year

    Pros

    My favorite part about working for Smarsh is the company culture and the people I work with. We work hard, play hard and support each other in every way that we can.

    Cons

    My commute is one of the challenges I face here. We have great benefits that pay toward parking/transit, but full coverage would be lovely.

    Advice to Management

    Make sure the key points of information are shared through the organization from top to teams and individual contributors.

    Smarsh2019-04-25

    Smarsh Response

    July 12, 2019Chief People Officer

    Thank you for the feedback. We're delighted you enjoy our culture and the people you work with, we work hard on maintaining and improving our culture, to create a positive and successful work environment. You make an important point, the need to share information throughout all levels ...

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Found 91 reviews