Smith Fire Systems Reviews | Glassdoor

Smith Fire Systems Reviews

Updated May 3, 2017
10 reviews

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3.0
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Mark B Smith
1 Rating

Employee Reviews

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  1. "Service Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Dispatcher in Fife, WA
    Current Employee - Customer Service Representative/Dispatcher in Fife, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Smith Fire Systems full-time (Less than a year)

    Pros

    Management has changed and the new shift has created a more positive company culture. They are willing to work with you when you have personal schedule conflicts and are forgiving when you make mistakes. Company potlucks, birthday Fridays and lunch outings are some of the fun activities that take place. Most people working here are fun and have each other's backs. They offer excellent pay and benefits.

    Cons

    Past management was a definite con but new managers have been hired.

    Advice to Management

    Continue promoting a positive work environment where employees are supported and encouraged to grow.


  2. "Inspector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Smith Fire Systems full-time

    Pros

    They have a good training program for entry level positions, great company to start in the industry.

    Cons

    High turn over rate since first day of employment. Underlying reasons for why employees would not stay. Must keep company accountable to their promises.

    Advice to Management

    Find out why guys are leaving before they make the decision to go, try to keep them happy and keep your word and follow through with it. It's a hard game to play against company favorites.

  3. "lead installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tacoma, WA
    Current Employee - Anonymous Employee in Tacoma, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Starting pay and benefits. Steady work. Monthly potlucks' with holiday parties. A twenty word minimum is a waste of time.

    Cons

    No matter what additional certs or training or milestones you complete, you only get a review once a year. If you get nicet 2 in February, you will wait until December to get your raise.

    Advice to Management

    Stop the revolving door of management by promoting licensed people from the field instead of fast talking salesmen who tell you they know the trade but really, they are green.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Tacoma, WA
    Current Employee - Project Manager in Tacoma, WA
    Recommends
    Positive Outlook

    I have been working at Smith Fire Systems full-time (More than 10 years)

    Pros

    Great people to work with, good pay and benefits, consistent working hours, paid holidays, vacation and sick pay, 401k matching as well as medical and dental coverage. Upper Management is supportive and helpful.

    Cons

    The work load can fluctuate in wild swings creating stress when it busy or too slow.

    Advice to Management

    Keep building a good team to work with.


  5. "Setting the record straight for the ITM division."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fife, WA
    Current Employee - Anonymous Employee in Fife, WA
    Recommends
    Positive Outlook

    I have been working at Smith Fire Systems full-time

    Pros

    Can handle most any job in the fire business including design, install, inspecting, monitoring, and repairs. Technicians are well trained and certified.

    Cons

    Inconsistent hours in inspections and maintenance (Comes with the job). Communication from office and management to field technicians.

    Advice to Management

    Create a clear direction and communicate it clearly with employees and customers alike.


  6. "Inspecting Smith Fire Systems Management - Don't Bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inspections in Fife, WA
    Former Employee - Inspections in Fife, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Smith Fire Systems full-time (More than 5 years)

    Pros

    Several years ago there were plenty of pro's working at Smith Fire Systems Management:
    Managers who cared about the employee's. Decent wages, paid weekly. Ok insurance, 401K, vehicles for Journeymen Tech's, technical support, some training.

    Cons

    Extremely negative working environment. Management is unorganized, inconsistent and unprofessional not only to employees but to customers as well. There is no HR Department to turn to when you have problems with management. Employees who try hard to provide excellent service to customers are not backed by management making your efforts futile and ultimately, useless.

    Advice to Management

    Owner needs to decide if he really wants to provide his customers with excellent service. If so, set achievable goals and a direction that employees can follow. Care about the people who work for you because they want to do a good job for both you and the customers. We want to know that we make a difference to you.


  7. "Looking for leadership and vision in the field of Life Safety Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Difficiency Sales in Tacoma, WA
    Current Employee - Difficiency Sales in Tacoma, WA
    Doesn't Recommend

    Pros

    During these hard economic times, the field of life safety is one of the few professions that remains necessary and critical for public safety, as well as, being required by law. Pay and benefits are better than most in the industry.

    Cons

    Management does not make much effort to connect with employees and gives little to no feedback regarding job performance. Training is minimal, however, employees are expected to do an outstanding job despite the lack of training and feedback. Seniority and/or effort is not valued or rewarded.

    Advice to Management

    - Management needs to connect and communicate their vision with employees and outline what is going to be done to reach that goal.
    - Hire managers who are leaders and visionaries.
    - Invest in training for all departments/employees and encourage all departments/employees to respect one another.
    - Recognize that customer service needs to be the number one priority of the Company.

  8. "Life Safety Inspections - "Trying Hard To Keep Customers Safe""

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Journeyman Life Safety Field Inspector in Tacoma, WA
    Former Employee - Journeyman Life Safety Field Inspector in Tacoma, WA
    Doesn't Recommend

    Pros

    Basic pay and benefits are better than most in the industry. Immediate co-workers are supportive and helpful and work well as a team.

    Cons

    Upper management has little to no idea the challenges faced by the field technicians nor do they give any positive feedback. Seniority, hard work and customer satisfaction is not valued by management making it difficult to feel positive about the direction the Company is going. Ongoing industry training is virtually non-existant causing employee growth to stagnate.

    Advice to Management

    Great customer service and satisfied employees is what defines a great Company. Invest in training and education for all employees to stay ahead in the industry of life safety. Take the time to get to know the hardworking and the employees who work for you.


  9. "Trying to provide customers with good inspections and service"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inspection and Service Division in Tacoma, WA
    Former Employee - Inspection and Service Division in Tacoma, WA
    Doesn't Recommend

    Pros

    Pay is better than most in industry. Benefits include 401K, health insurance, small amount of dental, vacation and accrued sick days.

    Cons

    Management does not seem to value employees who work hard and there is no consistancy regarding the enforcement of Company policy and never any acknowledgement for going the extra mile.

    Advice to Management

    Value your employees ~ without them you have nothing. Management needs to return calls from customers who have concerns and/or problems.


  10. "Designing at Smith Fire Systems"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fire Sprinkler Designer in Fife, WA
    Former Employee - Fire Sprinkler Designer in Fife, WA
    Doesn't Recommend

    Pros

    -They have a top notch design training program for new designers
    -The office culture and drawing standards are very ridgid which is needed when first starting out in this industry
    -continuing education of design staff is a priority

    Cons

    -Very rigid work environment, once you have learned the basics and have a good handle on design, it becomes and hinderance to further growth.
    -You must be willing to work extra without compensation. They give you a conflicting message in that they want you to give it your all and a little more but then discipline you when you stay late saying you are wasting time, and berate you when you leave on time.
    -a general attitude that it is a privilege to receive your paycheck and that even though we don't think you deserve it we are legally obligated to pay you.

    Advice to Management

    Lighten up on the work hours, attempt to foster a little more light hearted work environment. Construction is intense and stress full already by itself without the added internal strife.