StubHub Reviews | Glassdoor

StubHub Reviews

Updated September 25, 2017
276 reviews

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3.4
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StubHub President Scott Cutler
Scott Cutler
53 Ratings

276 Employee Reviews

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Pros
Cons
  • Working in LMS can make work-life balance hard to handle because of the 7 day work week scheduling (in 16 reviews)

  • Pro: Leadership team is aware and making updates where possible (in 14 reviews)

More Pros and Cons

  1. "Stubhub is great, I really enjoy my coworkers and supervisors. Great culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good team, room for growth. Lots of ticket giveaways but I think that those should be performance based. Let us decisions like we were trained.

    Cons

    Managers came over from EBay and don't know any of the processes. I get disinformation from the higher ups all the time and then get in trouble for it when I follow their instructions.

    Advice to Management

    Go through the Stubhub training so you know what we know. It's sad when you are the Supervisor and you don't know what's going on. Also, if you get hired for one job and then get up-trained to another there should be a raise as advertised.


  2. Helpful (7)

    "Damn."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at StubHub full-time (More than 3 years)

    Pros

    Depending on what team you're on, the culture can be great. Benefits and compensation are top-notch.

    Cons

    You work with idiots. Imagine all the people who couldn't get jobs at other tech companies. Now imagine you have to work with them - Welcome to StubHub. Don't get me wrong, there is talent here...locked in the basement drowning in RSU's so they don't quit. Certain teams are great, with a high pedigree of work ethic and talent. However, this accounts for only about 2% of the entire company. The web team is such a disaster I don't even know where to start. Just visit the website.

    Advice to Management

    STOP WITH THE POLITICS. Do your job!!

  3. "People don't care"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StubHub part-time

    Pros

    Paid 30 min lunch, flexible scheduling

    Cons

    It's everyone's second job and people don't care about their work here.

    Advice to Management

    Foster a more caring culture where people feel valued and motivated to work.


  4. Helpful (2)

    "Should be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I have been working at StubHub full-time

    Pros

    Many employees are fantastic, passionate individuals. Day to day content (sports/music) can't be beat.

    Cons

    Consistent turnover at the top. Losing ground to competition with a stagnant product and constant change in direction due to the lack of a long term vision. Focus is strictly on short term earnings for eBay.

    Advice to Management

    Believe in this company and its people for the long haul. This place used to be a lot more fun, we need to get back there.


  5. "Operations Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at StubHub full-time

    Pros

    Access to games and benefits

    Cons

    Work life balance was uneven

    Advice to Management

    could be the next google and facebook and have current employees subscribe to Entrepreneur and Inc Magazine to use the principles to succeed and grow!


  6. "Becoming just another call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at StubHub full-time (More than 3 years)

    Pros

    -Pay is competitive
    -Benefits good
    -Depending on department workload easy
    -Usually decent amounts of overtime offered

    Cons

    Customer service and their supervisors are usually last to know any new changes that will impact their daily duties leaving the departments at a loss for accurate information. Favoritism plays a large role in moving up. Who you know and how many people you know will help you move up quickly. Co-workers often talk negatively on each other to try and move up and get others fired or in trouble which has happened a few times since I worked here. A lot of departments are understaffed and it takes months to get people trained there is a lot of turnover even in higher up positions. The work loads asked to be taken on are increasing and unrealistic sometimes because they are short staffed and try to have others pick up the slack instead of hiring people on. Instead of hiring competent people they hire whoever just so they can get more bodies on the phones a lot of people hired don’t show. Little employee loyalty you will be told you are valued but they will have no issue letting the good people go if someone higher up or even senior co-worker doesn't like you or even just to save money. Getting days off is difficult especially if you are in a short staffed department. A lot of turnover as of late, they also have cut back on employee incentives. They use to use give gift cards in addition to overtime pay now you can get tickets to win small gifts after reaching a certain number of overtime hours to even qualify. A lot of older employees want to leave and are waiting for other jobs to come through it's sad to see a job you loved turn into a job who just sees employees as disposable. You will be asked to do the work of two people but only be paid for one.

    Advice to Management

    Actually hire from within. It is not fair to employees who have great work ethic to be passed up for advancement because the senior management plays favorites. Especially when one person has more knowledge of the subject. As of late Stubhub has hired a lot of EBay employees who do not know what they are doing and the Stubbers have to pick up the slack without the benefit of the pay. Some departments seem to have just let their team take the dive as the leads do not also want to do the supervisor's job when that is not their responsibility. You’ve lost a lot of good people and it's disappointing to see the ones who do bare minimum move up and then see a even further decrease in their work so other people have to pick up their slack. My advice would be to actually care about your employees. Encourage vacation time be taken and look at work ethic instead of just stats. Some stats are really easy for some people to cheat on I’ve seen a few people hang up on people and say it was a lost call to lower talk time. Yet be praised as a great employees while others who actually resolved the issue would be put on warnings for having a long talk time. It feels like not the best service is rewarded but whoever can make their calls fit in a time frame are and who can get cozy with senior management.


  7. "Marketplace Investigations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketplace Investigations Specialist
    Current Employee - Marketplace Investigations Specialist
    Recommends
    No opinion of CEO

    I have been working at StubHub full-time (More than a year)

    Pros

    Great company culture in a casual work environment. Leadership is very invested in the growth of the team, and the position encourages and rewards self sufficiency.

    Cons

    The position can be exhausting based on the type of work, as you must learn to handle difficult escalations and a large number of unhappy & cruel customers.

  8. "Great benefits from a poorly run company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Management in East Granby, CT
    Former Employee - Customer Service Management in East Granby, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StubHub full-time (More than 5 years)

    Pros

    The benefits provided by EBay, their parent company, are outstanding. Great insurance, progressive parental leave, 401k match, etc. StubHub is a market leader in the secondary ticket market, with great marketing, which covers up a lot of their organizational and operational flaws.

    Cons

    The company is just poorly run, from top to bottom. They have been making some strides, like recently trying to build "culture" by enumerating their core values. Unfortunately, culture is instilled, not installed, so this top-down approach is only partially effective. The two strongest sources of company culture, the Last Minute Services teams and the CT office, have been decimated by cost-cutting, which has destroyed most of the vibrant Stubbers who were the greatest proponents of the company. Management's handling of the closing of the CT office has been inept, to put it in the kindest way. Stubhub was chosen as one of the top places to work in CT in 2012. Soon after, much of the location's leadership was fired and their replacements were usually uncharismatic, ineffective, and/or downright unlikeable. They stopped hiring quality employees and instead just brought in a steady, rotating cast of low-cost, overwhelmingly low quality people. This caused a further out-flux of the good people remaining. This made life incredibly frustrating for any good employees left behind. It is hard to tell if the actions taken were done with the intent to drive people out to avoid paying a severance or if it was just straight incompetence. Either way, it was not something that would give anyone confidence in the future management. Stubhub will now shift its Customer Service base to Salt Lake City. As this is a very competitive market for employers, with lots of companies vying for employees, StubHub will continue to attract only low quality people. Anyone who worked on a team with representation in both centers knows that the worst employees were usually in Utah. The most common complaint from customers (aside from the website just working poorly) was how badly the quality of Customer Service has declined over the years.

    On a technical front, Stubhub tends to be almost exclusively reactionary to industry trends, and even poor at that. Increasingly, the industry has moved more and more towards mobile and Flash delivery over the last 18 months or so. Stubhub's response to these, especially mobile, has been cringe-worthy. There is very little rigor behind how anything is done and little to no synergy between departments. They seem to latch on to whatever the trend of the moment is in Silicon Valley and half-heartedly go after that until the next thing catches their attention. Examples over the years - BHAGs, Culture initiatives, most recently trying to ramp up diversity. They vacillate wildly between just throwing gobs of cash at problems (their failed Make It Right initiative) and being crippingly cheap (their attempt to get bargain-basement Customer Service off-shore and domestically by hiring "temporary" employees).

    ,

    Advice to Management

    Hopefully, with a new President coming soon, they can institute a top-down overhaul of all of their practices and processes. It is very badly needed. Despite their position at the head of the industry, they can't stay there forever when everything is so ineffective and inefficient. Really the only reasons most decent employees stay are the great benefits and simple inertia. As they are in a period of great employee turnover, they need to start hiring quality employees again, even if it costs more. So much of the leadership is just bad at leading. Communication, Vision, and Rigor all need to improve greatly.


  9. Helpful (1)

    "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at StubHub full-time

    Pros

    Great company but big brother is always watching. Takes care of their employees

    Cons

    The evaluationstalker of their employees is not always accurate. There is a high turnover

    Advice to Management

    Be honest and upfront with your employees. Hire the good ones and stop playing favorism


  10. "Ups but mostly downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Event Specialist in New York, NY
    Former Employee - Event Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StubHub part-time

    Pros

    Good work/life balance
    Good pay

    Cons

    Schedule was very irregular and lack of hours.

    Due to a change of circumstances, they knew they had to lay off staff which is understandable except for the fact that they denied it over and over again and instead chose to do it out of the blue and to top it off - they had a third party do it over the phone without any contact from the staff directly. They even hired new individuals right before laying off those of us who came months before.

    Some of us felt as well that there were discriminatory practices involved in terms of background and ethnicity. All of the newly hired employees were of Caucasian descent while almost all of us being let go were of color-without any regard to actual performance. All of this is in addition to other incidents that occurred.

    Favoritism is evident.

    Advice to Management

    Overall, there was large gap in communication and lack of effort on managements part. It's a shame because this company really ha(d) the opportunity to flourish and was otherwise a decent enjoyable work environment.


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