StubHub Reviews | Glassdoor

StubHub Reviews

Updated December 1, 2017
284 reviews

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3.2
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StubHub President Scott Cutler
Scott Cutler
54 Ratings

284 Employee Reviews

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Pros
Cons
  • Work/life balance can be in question sometimes (in 17 reviews)

  • Leadership team has next to no knowledge over daily operations or how things are run (in 15 reviews)

More Pros and Cons

  1. "Great company to work for but it isn't perfect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in East Granby, CT
    Former Employee - Customer Service Representative in East Granby, CT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at StubHub full-time (More than a year)

    Pros

    Very lax environment and the pay is good. Most of the management is nice and want you to succeed.

    Cons

    It's a company that will let you go no matter how hard you work and how great you are at your job. If something devastating happens in your life they don't show very much compassion.

    Advice to Management

    Keep being great! I know the location is shutting down soon but you all are wonderful people and I truly wish you the best.


  2. "anaylst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StubHub full-time

    Pros

    Good about this company work.

    Cons

    Not Bad much on this

  3. "A good place to start but no career path"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at StubHub full-time (More than 3 years)

    Pros

    Good benefits
    Many young professionals to work with
    Good work life balance
    Interesting business

    Cons

    It is a place to start a job. There is no career path in this small office. A lot of new hires are from internship or recent graduates to save the budget. Every year there is very few number of nominations for promotion. Managers care much about asking for headcount and their own promotions. Annual performance review is a joke. People got promoted by favorite of the manager, no matter how hard you work or how much you did.

    Advice to Management

    Find right people outside of company who has more experience in manager level.


  4. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in East Granby, CT
    Former Employee - Customer Service Representative in East Granby, CT
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at StubHub full-time (More than a year)

    Pros

    - Laid back atmosphere
    - Ticket giveaways
    - Quality benefits

    Cons

    - Poor company communication is an understatement
    - Leadership team has next to no knowledge over daily operations or how things are run
    - Recent management treated employees simply as a number in a excel file
    - Company would rather hire externally rather than promote from within
    - Management quick to point fingers rather than help correct the problem when issues arise

    Advice to Management

    Keep your employees happy. Happy employees equal happy customers which equals profit. Better career advancement opportunities would be nice as well. It seemed like too often people were being hired straight from college into bigger roles without any knowledge of the company. Meanwhile, there are more than well qualified employees currently working in the company waiting on the chance to advance.


  5. "StubHub"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StubHub full-time (More than 8 years)

    Pros

    Free shows
    Excellent benefits
    Great atmosphere for working
    People are amazing to work with

    Cons

    Work/life balance can be in question sometimes.


  6. Helpful (2)

    "Great potential but not there yet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at StubHub full-time (Less than a year)

    Pros

    Smart people, very data and metrics driven,

    Cons

    Lack of creativity, extremely risk adverse, lots of churn. For a place you would think should be fun and exciting, it's completely lackluster and dull in their ideas and (lack of) innovation. People spend a ridiculous amount of time creating work that leads to little or no impact. The business is growing because ticket prices are increasing but they are losing share rapidly to more innovators in the market. FYI - lack of resources is the excuse used in every company, not just this one.

    Advice to Management

    Add some passion and inspiration to the work and maybe the culture will also reflect that. Also, most people have a "can't-do" attitude - everyone is complaining about what we can't do versus how to solve a problem. Management doesn't seem to recognize that people are very nervous about and unsatisfied with their growth opportunities thus far.


  7. Helpful (4)

    "Not a good company for engineers, massive layoff more than 100"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at StubHub full-time (More than 3 years)

    Pros

    Good product (I did not mean product managers) and intelligent engineers

    Cons

    Lay offs after recruiting few new people from Google and Amazon in upper management VP, CTO and COO (thinking that they outsmart people in Silicon valley rather its a dumb decision of firing good engineers from the team). For the people in upper management if you could not show up good numbers on the revenue it shows your incompetence and by doing massive layoff more than 100 it proved you are dumb ******

    Advice to Management

    Company doesn't need CEO or VPs from GOOGLE and AMAZON and GMs GGMs.
    Company needs loyal engineers whom you failed to treat fairly.
    Do you think it is a right decision?

  8. "Good Work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Techops in San Francisco, CA
    Current Employee - Techops in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at StubHub full-time (More than 3 years)

    Pros

    Flexible timing, RSU, technologically sound

    Cons

    not much growth, no technology nnovation


  9. Helpful (11)

    "Damn."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at StubHub full-time (More than 3 years)

    Pros

    Depending on what team you're on, the culture can be great. Benefits and compensation are top-notch.

    Cons

    You work with idiots. Imagine all the people who couldn't get jobs at other tech companies. Now imagine you have to work with them - Welcome to StubHub. Don't get me wrong, there is talent here...locked in the basement drowning in RSU's so they don't quit. Certain teams are great, with a high pedigree of work ethic and talent. However, this accounts for only about 2% of the entire company. The web team is such a disaster I don't even know where to start. Just visit the website.

    Advice to Management

    STOP WITH THE POLITICS. Do your job!!


  10. "People don't care"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StubHub part-time

    Pros

    Paid 30 min lunch, flexible scheduling

    Cons

    It's everyone's second job and people don't care about their work here.

    Advice to Management

    Foster a more caring culture where people feel valued and motivated to work.


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