Summa Health System Reviews | Glassdoor

Summa Health System Reviews

Updated June 20, 2017
158 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Summa Health System President and CEO Thomas Malone, M.D.
Thomas Malone, M.D.
37 Ratings

158 Employee Reviews

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Pros
  • Flexible schedules and great benefits (in 8 reviews)

  • Very good people to work with that are extremely committed to patient care (in 6 reviews)

Cons
  • upper management does not care about employees or patients (in 8 reviews)

  • Instead of focusing on the above items, management is rolling out a 1980s era dress code that is horrifying to anyone born after 1985 (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Assistant in Akron, OH
    Current Employee - Medical Assistant in Akron, OH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Summa Health System full-time (More than 3 years)

    Pros

    Great benifits and lots of perks.

    Cons

    Unpaid holidays must use PTO


  2. Helpful (2)

    "Medical Resident"

    Star Star Star Star Star
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Resident Physician in Akron, OH
    Current Employee - Resident Physician in Akron, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Summa Health System full-time (More than 3 years)

    Pros

    Interim President is trustworthy and committed to positive change, which is much welcome after an administration built on cronyism, bullying, and micromanagement.

    Cons

    Too many years under the thumb of an inexperienced CEO and influenced by a narcissist in OBGYN that was promoted thanks to million dollar donations from family. Fully responsible for the loss of a well regarded residency education program for the sake of pure greed, which also put the entire hospital's residency programs on probation. Low moral due to micromanaging, job cuts, and overworked staff, which affects patient care. Claims to be dedicated to community health but it's really all about the money.

    Advice to Management

    Review EVERY Med Ed program and their leadership, particularly OBGYN and its "middle manager". Both are responsible for low moral and are enmeshed in dishonesty. Retire some of the board members that arrogantly supported the previous leadership. Restore the ED residency program. And consider keeping the interim President on permanently.

  3. Helpful (4)

    "Catty, cliquey, neglectful staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Staff Nurse in Akron, OH
    Former Employee - RN Staff Nurse in Akron, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Summa Health System full-time

    Pros

    The benefits were amazing and the pay was competitive. They had a good routine of holding conferences regarding patient-related safety issues.

    Cons

    Loss of emergency medicine accreditation, loss of streamlined care, staff on 3W neuroscience trauma were VERY CATTY, EAT THEIR YOUNG, GOSSIP 24/7, TALK NEGATIVELY ABOUT THEIR PATIENTS, ALL BREAK AT THE SAME TIME AND LEFT ME TO ATTEND TO THE ENTIRE FLOOR, NEGLECT PATIENTS. Very disappointed in the professionalism and patient satisfaction. Felt as if I was the only RN who took time to form relationships with the patients. Staff walked in and out of rooms to give meds then sat around the nurses station to goof around and expected techs/aids to attend to all the needs of the patients while their IVs ran dry.

    Advice to Management

    Pay more attention to how well your employees are doing patient-care-wise. Be more empathetic. Provide emotional support. Open your eyes and see that you have employed a group of terrible people who bully new employees and subordinates.


  4. "Student"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student in Allentown, PA
    Former Employee - Student in Allentown, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Summa Health System full-time

    Pros

    I liked working here a lot

    Cons

    There was nothing wrong here

    Advice to Management

    I have no advice. It is awesome


  5. Helpful (1)

    "Coordinator/Dispatcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator/Dispatcher in Akron, OH
    Current Employee - Coordinator/Dispatcher in Akron, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Summa Health System full-time (More than 8 years)

    Pros

    Insurance is ok but should be better for a healthcare system; my manager is great and has an open-door policy

    Cons

    Tiny raises when there is one; insurance isn't what it should be for a healthcare system

    Advice to Management

    Always communicate and be willing to have an open-door policy


  6. Helpful (2)

    "Lay-offs every budget season and lots of turmoil right now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Akron, OH
    Former Employee - Director in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Summa Health System full-time (More than 10 years)

    Pros

    Pay is probably above average.

    Cons

    CEO just resigned. In may law suits with other hospitals so legal fees are draining the operating funds therefore layoffs to meet bottom line requirements of minority owner. Convert to software programs before testing is done so the processes are a mess. Being controlled by a minority owner (Mercy) even when results are not best for Summa.

    Advice to Management

    "if you are not helping the patient, help the employee who is helping the patient!" instead of lining your own pockets by laying off your history to keep your bonus!


  7. "Good but Not as Good as Ratings Suggest."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Environmental Aide I in Akron, OH
    Current Employee - Environmental Aide I in Akron, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Summa Health System full-time (More than 5 years)

    Pros

    Very reliable steady income, offers several training opportunities for employees free of charge, employee discount programs with some other companies like Dell that could be convenient, reputable company that other employers like to see on your resume.

    Cons

    To advance within the company, there is a hierarchical system for being approved for other positions. If your boss decides they don't like you then your out of luck. There are so many positions you could qualify for but never receive an interview if your manager is not cooperative with HR.

    Advice to Management

    Create a system for internal advancement where employees can go around possibly unfair and bitter management holding them back.

  8. "Medical Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Akron, OH
    Former Employee - Anonymous Employee in Akron, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Summa Health System full-time (More than 5 years)

    Pros

    Good hours, good people to work with

    Cons

    upper management does not care about employees or patients

    Advice to Management

    stop worrying about money and start caring about your employees


  9. Helpful (1)

    "Good Thing Gone Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Akron, OH
    Current Employee - Anonymous Employee in Akron, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Summa Health System full-time (More than 10 years)

    Pros

    Prior to partnering with CHP SUMMA was an employer that valued employees.

    Cons

    Since Catholic Health Partners have been in charge it's been nothing but cuts in staff and in employee benefits. Very embarrassing top management decisions. Loss of Certification to have a Residency program. Totally the fault of greedy upper management decisions. The CEO has resigned but that will solve nothing.

    Advice to Management

    Stop lying. Regain your ethical standards. Stop being the Donald Trump Administration of hospital management.


  10. "Thankless place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff RN in Akron, OH
    Former Employee - Staff RN in Akron, OH
    Doesn't Recommend
    Disapproves of CEO

    I worked at Summa Health System part-time (More than 10 years)

    Pros

    Quote from Summa's top leaders: be thankful you have a job.

    Cons

    In the last five years, Summa's policies and leadership have taken a decided turn against the employee. The front facing, direct care employees (most impact on the public face of the company) have become expendable, unvalued worker bees. Benefits have been winnowed away until they only exist on paper. Hourly pay has effectively declined, as two 1% raises in eight years does not keep up with inflation. Staff earn vacation, but are afforded no opportunity to use it, only to have it taken away at the end of the year. Further, both clinical and nonclinical policies actively prevent adequate patient care and put my license in jeopardy. Summa as an employer and care delivery entity is a throwback to the industrial revolution: a shining example of why unions were created.

    Advice to Management

    Your worker bees are your business, responsible for all of your QA measures. Treating them well will give them the tools to improve these measures. Treating them poorly will and has had a negative effect on these measures.


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