SuperPartners Reviews | Glassdoor

SuperPartners Reviews

Updated October 16, 2017
55 reviews

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3.1
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Peter McNeil
31 Ratings

55 Employee Reviews

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Pros
  • Good company to work for, people really made it (in 3 reviews)

  • Remuneration generally good, good location and stable ongoing work (in 2 reviews)

Cons
  • All growth is professional growth, this leaves little time for work/life balance (in 2 reviews)

  • But it died when taken over by Link (in 5 reviews)

More Pros and Cons

  1. "Could have been great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Brisbane (Australia)
    Former Employee - Customer Service Representative in Brisbane (Australia)

    I worked at SuperPartners (More than a year)

    Pros

    Friendly team atmosphere
    Good training opportunities

    Cons

    Lack of career progression
    Very low pay

    Advice to Management

    Don't treat lower level employees like rubbish


  2. "Good company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Support Analyst in Melbourne (Australia)
    Former Employee - Applications Support Analyst in Melbourne (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SuperPartners full-time (More than 3 years)

    Pros

    Good work environment, lot of opportunities for career growth

    Cons

    More workload, less pay for on-call after hours support

  3. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SuperPartners full-time (More than a year)

    Pros

    Some good people, good location.

    Cons

    Poor management and work life balance.

    Advice to Management

    Focus less on the politics.


  4. "ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    decent culture and good technical people

    Cons

    pay is low for juniors especially


  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Melbourne (Australia)
    Former Employee - Consultant in Melbourne (Australia)
    Recommends
    Approves of CEO

    I worked at SuperPartners full-time (More than a year)

    Pros

    Good company to work for, people really made it

    Cons

    Now sold to Link Group

    Advice to Management

    N/A really following sale


  6. "Funds Adminstrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Funds Administrator in Melbourne (Australia)
    Former Employee - Funds Administrator in Melbourne (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SuperPartners (More than 3 years)

    Pros

    The people who work with you here are great. The senior of Australia Super speaks to emails as they arrive in the office which is a crack up. Its a pity they do no speak back to her. The senior is holding the Managers back without her he would not have a job as he has no idea what he is doing.

    Cons

    Too many managers, not enough communication. Toxic environment, paperwork was not filed away in boxes just left laying around the office. Seniors are controlling top management holding them up.

    Advice to Management

    You need to have a look at the Management not knowing what they are doing and clean them out. .You also need to look at Australia Super and the paperwork laying around the office. Culture was good before Link took over, now its gone downhill.


  7. Helpful (1)

    "Superannuation Administrator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Current Employee - Anonymous Employee in Melbourne (Australia)
    Recommends
    Positive Outlook

    I have been working at SuperPartners full-time (More than 8 years)

    Pros

    Provide good work environment, culture and management structure to work and grow further

    Cons

    None the is worth mentioning

  8. "Under Construction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook

    Pros

    Superpartners is the largest superannuation administration company in Australia and was previously owned by 5 large industry super funds. It was sold to the Link Group in late 2014, a private equity company, who as part of their portfolio own the second largest administrator, AAS.

    From January 2015, Link have been "right sizing" Superpartners by consolidating functions and a large number of roles, particularly from middle management and above have gone. The number one current priority for Link is to transition the Superpartners industry fund clients to the AAS administration platform. One client has already been moved across.

    Due to the recent right sizing activity, it's expected that new employment opportunities at manager level and above will be limited however any vacancies will be for ongoing roles in a dynamic organisation. Link have just released an IPO to raise money with the expectation of further expansion which could offer avenues for advancement for staff.

    Cons

    The project to transition Superpartner's clients over to the AAS platform mean that management structures, teams, responsibilities and duties are likely to be refined and possibly re-refined over the next 12 to 18 months which depending on how you look at it, could mean an unsettled uncomfortable environment or a dynamic one! AAS and Superpartners are moving to new building in Docklands late this year which again could be a plus or minus for a prospective employee.

    Advice to Management

    Link management are experienced in what it takes to successfully step into one of their newly acquired businesses. In the case of Superpartners, it will be critical to ensure they get the balance right between transitioning Superpartners staff and the new way of working and not losing key knowledge.


  9. Helpful (1)

    "Call Centre Management"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Neutral Outlook
    Approves of CEO

    I worked at SuperPartners (Less than a year)

    Pros

    Steady organisation. There is structure and passion at many levels in the organisation.

    Cons

    Management culture driven by fear. It seems that if you threaten you get somewhere. Being a "yes-man" also helps. The structure that exists is unfortunately not at the right level. A personal piggy bank for Snr execs and their mates.

    Advice to Management

    Goolge good management practice. Steve Jobs said: "Do not hire smart people and then tell them what to do." You should take advice and expertise on face value. Old an archaic views do not run a ship smoothly


  10. Helpful (1)

    "It's all Link Group now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Superpartners had a great culture. It was corporate/finance lite, as it was owned by some of the industry funds. It's mission to benefit members meant that value for money was more important than profit. Its EBA was updated every 3 years and it had a collaborative view of working with union reps. Benfits were great - paid parental leave (including fathers), long service leave after 5 years, health and wellbeing programs, extra super. Small company provided some good learning opportunities but not always job opportunities.

    Cons

    The recent sale to Link means it's slowly merging into AAS, with employee working conditions to match. Very male-dominated in upper management.


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