SurveyMonkey Reviews | Glassdoor

SurveyMonkey Reviews

Updated February 20, 2019
176 reviews

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4.2
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SurveyMonkey CEO Zander Lurie
Zander Lurie
90 Ratings

Employee Reviews

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Pros
  • "Strong respect for work/life balance" (in 36 reviews)

  • "Awesome culture, great benefits, coworkers are great" (in 18 reviews)

Cons
  • "Company is growing, growing up and moving fast" (in 6 reviews)

  • "growing pains - better cross-functional alignment and shared goals and incentives," (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great company with a balanced environment and growth trajectory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Mateo, CA
    Current Employee - Manager in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than 5 years)

    Pros

    The company has undergone a dramatic change since Dave's passing. The leadership team is top notch and filled with execs who have been there and done that. You can feel the energy in the halls and at lunch when the cafe fills up. There is plenty of communication from the top through all hands, town halls and regular org email updates.

    The product is fun and everyone uses it so you can tell you're making an impact. The teams are still small but the number of teams has grown tremendously. There is a lot of opportunity to work across several teams in all corners of the company.

    Leadership is very accessible and does live up to the company values. The talk is backed up.

    Cons

    A few of the strategic decisions have been terrible and short-sighted. Upward mobility is limited as people tend to stay a while. Budgets have tightened since going public. Comp is middle of the road. The company does try to make up for it in benefits and perks though.

    Advice to Management

    More rewards for the employees!

    SurveyMonkey Response

    Feb 8, 2019 – SurveyMonkey People Team

    Thank you for taking the time to share this advice. We believe that SurveyMonkey offers a market competitive Total Rewards package to include – base salary and a formal company bonus plan, a rich... More


  2. "Fantastic place to bring your best self!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in San Mateo, CA
    Current Employee - Human Resources in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (Less than a year)

    Pros

    High caliber talent coupled with very strong culture. Company is very mission driven and values are "real" and not just inspirational. Company has woven D&I into their fabric from day one. Office is beautiful, kept up and extremely comfortable. Great exposure to senior leadership no matter what level you are....there are no big egos here.

    Cons

    Can get sucked into a lot of meetings, so need to be mindful of managing your calendar, saying "no" and really making sure you need to attend.

    Advice to Management

    Please keep up the great work and lets not lose the amazing culture we have as we continue to grow!

  3. "An excellent workplace for parents and work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Palo Alto, CA
    Former Employee - Software Engineer in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SurveyMonkey (More than 3 years)

    Pros

    SurveyMonkey takes great care of its employees and has excellent benefits. You will get to work on things that impact many people, and its especially good if you are a parent or want some work/life balance compared to many other tech companies in SV.

    Cons

    Typical drawbacks of working for a larger (now public) company. You get your marching orders, which may include cancelling a project you are working on and having it take much longer to get released than you'd want.


  4. Helpful (2)

    "Engineer life == Politics and Insult"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Mateo, CA
    Former Employee - Software Engineer in San Mateo, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at SurveyMonkey full-time (More than 3 years)

    Pros

    All the benefits, seriously few companies can match those

    Cons

    Many managers are from non tech background and not good for their jobs
    Promotions are based on politics
    Micromanagement for some and lots of insult
    Some ppl in the team get preference and special treatment
    some ppl in team work way too hard others have fun
    Manager will set different level of expectations for growth for same level of engineers
    No Engineering culture , ppl just want to get things done
    lots of slackers and non working ppl
    no proper salary raise culture

    Advice to Management

    Do code audits
    have plans for fix the broken stuff first
    replace non tech competent management with strong engineering managers
    promote good engineers based on skill and not on no of years of experience
    promote senior engineers instead of hiring from outside (current ones know more about your system, its just the managers are playing politics)
    reducing hiring of lots of fresh engineers company needs lots of mid and senior engineers

    SurveyMonkey Response

    Feb 22, 2019 – The People Team

    We really appreciate your feedback! Our new CTO has been in the process of transforming the engineering organization over the past year – adding and developing engineering leadership with strong... More


  5. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than 3 years)

    Pros

    - Flexible time
    - Great benefits and perks
    - Work life balance
    - Care about employee growth

    Cons

    - Business is growing slowly compared of others
    - Not too much growth room for senior engineers


  6. "Good place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than a year)

    Pros

    Great people, perks, cool
    culture - really enjoy working with most of my colleagues. Smart and generally very friendly.

    Cons

    Lack of focus, changing priorities

    Advice to Management

    Keep making sure politics don’t get in the way of progress.


  7. Helpful (1)

    "Awesome people, fun, quirky brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (Less than a year)

    Pros

    Everyone that works here is awesome.
    Solid executive leadership.
    Other senior leaders have tenured history with SurveyMonkey, or if they're new, came from great companies they stayed at for years.
    Stable, mature work environment.

    Cons

    Since so many people have interacted with a free version of SurveyMonkey, demonstrating value for premium product price point can be a hurdle with customers.

  8. "Great place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SurveyMonkey full-time

    Pros

    Smart people
    Strong business
    Good work life balance

    Cons

    Company has become more formal as it has grown and post IPO.

    Advice to Management

    Keep it pu.


  9. Helpful (5)

    "Accounting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in San Mateo, CA
    Former Employee - Accountant in San Mateo, CA
    Neutral Outlook
    No opinion of CEO

    I worked at SurveyMonkey full-time (More than a year)

    Pros

    Good benefits, breakfast, lunch, fully stocked kitchen.
    Top of the line perks.

    Cons

    Pay is average. Depending on what department you’re in working at SM could be really good or really bad. Accounting department has high turnover. No work life balance, even though it’s one of the core values. No room for growth. Some managers, micromanage. You are expected to work and always work regardless of what you have going on in your personal life. Unlimited PTO doesn’t really mean anything for accounting, managers will still email you while you’re on vacation and expect an answer.

    Advice to Management

    Hire more people and fight for headcount rather than burning out your employees. SM is such a great company with good values, but some departments are killing the culture.

    SurveyMonkey Response

    Nov 19, 2018 – The People Team

    Thank you for your feedback. I’m sorry to hear this was your experience at SurveyMonkey. We value balance both inside and outside of the office, and emphasize the importance of prioritizing health... More


  10. Helpful (1)

    "Pretty good, not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice environment, relatively laid back. Really awesome lunches with great cooks

    Cons

    The product is pretty dumb, and trying to hype it up is painfully obvious