SurveyMonkey Reviews | Glassdoor

SurveyMonkey Reviews

Updated June 18, 2018
159 reviews

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4.3
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SurveyMonkey CEO Zander Lurie
Zander Lurie
80 Ratings

159 Employee Reviews

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Pros
  • "Great work/life balance while at the same time being a performance driven culture" (in 30 reviews)

  • "Great benefits, mature company and business, decent corporate culture" (in 14 reviews)

Cons
  • "Company is growing, growing up and moving fast" (in 6 reviews)

  • "growing pains - better cross-functional alignment and shared goals and incentives," (in 7 reviews)

More Pros and Cons

  1. "A fun place to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Marketing Manager in San Mateo, CA
    Current Employee - Product Marketing Manager in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than 3 years)

    Pros

    Managers take coaching and career growth seriously, Ability to try new roles, Frequent exposure to upper management, collaborative & supportive work environment, work perks (unlimited vacation, flexible work hours, gym, free breakfast/lunch, 16wk maternity leave, 4 week sabbatical after 4 years) positive fun people!

    Cons

    Pay is mediocre & even though I've been promoted while at SurveyMonkey, it's extremely difficult to get larger pay increases (and to give them as a manager). Other perks outweigh this in the short term, but it does lead to turnover.

    Advice to Management

    Pay your top talent, get better at managing out under-performers.


  2. "Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than a year)

    Pros

    -Great product
    -Good work life balance
    -Amazing CEO who truly cares for his crew

    Cons

    -some politics can come in your way

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SurveyMonkey full-time (Less than a year)

    Pros

    Great benefits, mature company and business, decent corporate culture

    Cons

    consensus decision making, slow process

    Advice to Management

    Please provide more transparency to the employees about the company direction.


  4. "Great Company, Great Future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than a year)

    Pros

    Focus on cross-functional collaboration among employees; bona fide management interest in employee growth; perks; products; go to market strategy

    Cons

    absence of privacy; shortage of conference rooms

    Advice to Management

    Keep on keeping on


  5. "Unique business, huge opportunity, and great people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SurveyMonkey full-time (More than 3 years)

    Pros

    - Growth business
    - Consistent financial performance
    - Amazing values and people
    - Work/life balance
    - Fun place to come to work

    Cons

    - Need to be faster to market with new offerings and evolution of existing product
    - Solve for talent development and establishing clear career paths

    Advice to Management

    Keep doing what you're doing but push harder to drive performance accountability.


  6. Helpful (2)

    "A company with a huge heart and meaningful mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time

    Pros

    SurveyMonkey's products & solutions, business model, and employee experience are truly differentiated from other companies I've experienced. The company's products, mission, and values are all inextricably tied to feedback continuous improvement, which really speaks to like minded individuals and teams. A few highlights:

    -The opportunity to work on products and solutions that touch hundreds of millions of people. The brand and product are well known from tech industry peers to friends and family that work in totally distinct industries
    -The business is 20 years old, yet there are a lot of promising opportunities being pursued to drive continued growth
    -A very fun, kind, and smart set of colleagues to collaborate with. The people here are really special, and the vast majority care a lot about each other and their work
    -A total compensation and benefits package that thoughtfully delivers explicit and implicit value for employees. Not uncommon for employees to return to the company after 1-2 years away
    -Top performers who drive their career growth typically find new opportunities to expand their scope & influence

    Cons

    The underlying company culture of kindness and respect, alongside a high volume of concurrent focus areas, can lead to slower progress or indecision. A couple of areas for improvement:

    -Resources can be stretched thin as the company aims to pursue various growth opportunities
    -Collaborative culture can lead to a lack of clarity around decision making ownership, especially in cross functional settings

    Advice to Management

    Maintain what makes SurveyMonkey different for customers and employees while pushing the company towards new growth opportunities. Be vigilant about prioritization and resource allocation for highest priority focus areas.


  7. Helpful (2)

    "Amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than 3 years)

    Pros

    I've worked at nine (9) different companies over the course of my career; public, private, government, and I can say that SurveyMonkey is an amazing place to work for so many reasons, however the main points are that:
    - World-class leadership team: This crew has led some major household (tech) names we use every day; they know what they are doing
    - Small-company feel: Everyone knows each other by first name, and are always ready to sit down and share a meal
    - Make a difference: Everyone is encouraged to work on the important challenges and showcase their work
    - True work/life balance: Prioritizing health and family are key values that the Leadership team drive and exemplify

    Cons

    The visibility across the company, in terms of projects, status, etc need to improve.

    Advice to Management

    Keep doing what you are doing; driving hard to be maintain the world-class brand we've created.

  8. Helpful (2)

    "Accelerating growth, great market opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time

    Pros

    *Interesting space and a giant market
    *Clear strategy and compelling exec leadership
    *Largest survey dataset on the planet
    *Awesome business model makes company a great place to work
    *Company leadership believes in making a positive impact on the world
    *Flexible workplace, great offices, perks, and awesome people
    *Good investments in training and skill building

    Cons

    *Consensus decision making process can sometimes be slow
    *Young, first time managers
    *Company punches above its weight for complexity
    *Customer focus sometimes gets lost in the volumes of web data

    Advice to Management

    Keep it simple and make the customer front and center - the rest will work itself out!

    SurveyMonkey Response

    May 18, 2018 – SurveyMonkey People Team

    Thanks for taking the time to share your thoughts. Your feedback helps us to better understand which of our initiatives are having the most impact with our employees. We recognize the need to make... More


  9. Helpful (2)

    "Great business with amazing coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than 3 years)

    Pros

    Despite a ton of change over the last 4 years, SurveyMonkey continues to be a special place to work. The brand and the business are strong, and leadership is committed to continuously improving the culture. SurveyMonkey attracts world-class talent and people really, really enjoy working with one another.

    Cons

    Sometimes too many competing priorities can cause a lack of focus and conviction on what really matters to the business.

    Advice to Management

    Stay focused and we can do great things!


  10. Helpful (2)

    "great place to work, strong leadership and awesome perks!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than a year)

    Pros

    Overall, great place to work. Lots of opportunity to grow personally and professionally, with access to leadership across all levels and discipline. Management is always willing to listen and help to unblock employees. Can be yourself, and be recognized for great work without a lot of bureaucracy. Perks are really good as well with meals 4 days a week, lots of activities and engagement. Company is growing at a fast pace too so opportunity to try different things.

    Cons

    Nothing major or worth noting. Standard items that you'd expect at work - prioritize work, give other teams a heads ups, and manage expectations.

    Advice to Management

    celebrate the journey


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