SurveyMonkey Reviews | Glassdoor

SurveyMonkey Reviews

Updated March 7, 2017
94 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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SurveyMonkey CEO Zander Lurie
Zander Lurie
27 Ratings

94 Employee Reviews

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Pros
  • Exceptional benefits and work life balance (in 18 reviews)

  • Great benefits, free food, people are nice, bonus (in 12 reviews)

Cons
  • Some growing pains as it grows from small start-up culture to medium-sized business (in 5 reviews)

  • Wasn't ready for a sales team at the time I joined (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (Less than a year)

    Pros

    SurveyMonkey has a great business and a good strategy to build on its franchise in online surveys. The culture is very pro-employee and the company is a leader in silicon valley for diversity and gender equality. Coworkers are friendly, welcoming and passionate about the company and the mission. There are lots of perks: the company provides lunches and breakfasts, Caltrain subsidies, and a speaker series and lots of training. The new san mateo office is swank with lots of cool workspaces that are not cubes. The culture is open (no offices) and senior management is very approachable. The product and brand are well known and loved and the business is very strong and profitable. The new products are showing a lot of promise.

    Cons

    Like most companies this size, sometimes sr management wants to do more than the company can reasonably accomplish and sometimes its not always clear how decisions get made. The new CEO is bringing a lot of change and new employees as the company grows.

    Advice to Management

    Keep the focus on performance and growth, but don't lose the work life balance and continue to be a leader in diversity!


  2. Helpful (2)

    "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Engagement Representative in Portland, OR
    Current Employee - Customer Engagement Representative in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SurveyMonkey full-time (More than a year)

    Pros

    Time off
    Flexible schedule
    Perks
    Snacks
    Catered lunches
    Nice coworkers
    Nice office
    Job expectations are clear
    Cares about diversity
    Laid back office

    Cons

    Measurements for job performance can be biased. Sometimes feedback isn't that well received if you don't like a new policy, even with good reasoning.

    Advice to Management

    I think there needs to be better communication between employees and management before changes in policy, structure, etc. The upper management and the ground-level employees are very separate.


  3. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Palo Alto, CA
    Former Employee - Accountant in Palo Alto, CA
    Recommends
    Positive Outlook

    I worked at SurveyMonkey (More than a year)

    Pros

    Flex time off, health programs, nice people. Everyone knows each other

    Cons

    keeps on moving, small building,


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  5. Helpful (1)

    "Great Product, Amazing People, Progressive Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Director in Palo Alto, CA
    Current Employee - Engineering Director in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (Less than a year)

    Pros

    * Friendly, intelligent people
    * Free food several times a week
    * Great offices, with better on the way
    * and on and on

    Cons

    * Lots of legacy code presents some challenges
    * Organization is siloed by product area making cross-team collaboration more difficult

    Advice to Management

    You're on the right track. Keep being transparent and open, and don't be afraid to take some risks!


  6. Helpful (1)

    "Enterprise Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Account Executive in New York, NY
    Former Employee - Enterprise Account Executive in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SurveyMonkey full-time (More than 3 years)

    Pros

    - Great people to work with - despite the departures there are still a lot of talented, kind, hardworking people
    - Good benefits
    - Culture - there is a high percentage of people who are happy to go into work everyday.
    - Everyone knows the SurveyMonkey Brand

    Cons

    - Directions are sometimes unclear from executives / upper management.
    - Executive team seems very disconnected from the rest of the company
    - Promotions are sometimes not based on merit.

    Advice to Management

    - Reward hard workers and people who actually know what they are doing and are putting the work.
    - Continue to be transparent
    - Define the competition


  7. Helpful (1)

    "Great environment but going through change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Palo Alto, CA
    Current Employee - Software Engineer in Palo Alto, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than 3 years)

    Pros

    Smart and nice people, near Caltrain (and they provide GoPass), work/life balance very good

    Cons

    Leadership could be stronger to keep the focus narrow, recent turnover

    Advice to Management

    Find out why long-timers are leaving, product & eng. should make hard decisions to focus on a select number of things to increase quality of work and avoid spreading resources too thin. Better to do a few things with excellence then a lot of things with mediocrity.


  8. Helpful (1)

    "Solid business with big opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Current Employee - Senior Software Engineer in Palo Alto, CA
    Recommends
    Positive Outlook

    I have been working at SurveyMonkey full-time

    Pros

    - great benefits
    - work life balance
    - stable business model

    Cons

    - needs to invest in innovation

    Advice to Management

    See cons.


  9. Helpful (10)

    "Forever 21"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Engagement Representative in Portland, OR
    Former Employee - Customer Engagement Representative in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SurveyMonkey full-time (More than a year)

    Pros

    Just like the store, at some point you grow out of it, you become old, dated, boring. The problem is when people hold on to the youth and yesterday. Stop shopping there. Grow

    Cons

    When bad decisions happen, everyone under management suffers. Promotions go to those who kiss up the most, not to those who deserve it.

    Advice to Management

    Nothing - you have all the answers, right? You're always right, will "follow up" and then get a raise while you tell us we can't have one.


  10. Helpful (5)

    "Lacking in taking care of ALL employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at SurveyMonkey full-time (More than a year)

    Pros

    Core values
    Paid Time Leave
    Some Execs
    Office space

    Cons

    Transparency
    Equal benefits/salary to people doing the same job
    All the changes have got people lacking confidence in their position


  11. Helpful (4)

    "Senior Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Palo Alto, CA
    Current Employee - Anonymous Employee in Palo Alto, CA
    Recommends
    Positive Outlook

    I have been working at SurveyMonkey full-time (Less than a year)

    Pros

    Terrific culture and mission and team

    Cons

    Working through transition in management

    Advice to Management

    Make the hard choices



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