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    SurveyMonkey Reviews

    Updated November 9, 2018
    170 reviews

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    Full-timePart-time
    4.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    SurveyMonkey CEO Zander Lurie
    Zander Lurie
    85 Ratings

    170 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Great work/life balance while at the same time being a performance driven culture" (in 34 reviews)

    • "Awesome culture, great benefits, coworkers are great" (in 17 reviews)

    Cons

    • "Company is growing, growing up and moving fast" (in 6 reviews)

    • "growing pains - better cross-functional alignment and shared goals and incentives," (in 7 reviews)

    More Pros and Cons

    1. "Great place to work"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at SurveyMonkey full-time

      Pros

      Smart people
      Strong business
      Good work life balance

      Cons

      Company has become more formal as it has grown and post IPO.

      Advice to Management

      Keep it pu.

    2. "Good place to be"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SurveyMonkey full-time (More than a year)

      Pros

      Great people, perks, cool
      culture - really enjoy working with most of my colleagues. Smart and generally very friendly.

      Cons

      Lack of focus, changing priorities

      Advice to Management

      Keep making sure politics don’t get in the way of progress.

      3. Join the SurveyMonkey team
      See Our Latest Jobs

    3. Helpful (1)

      "Awesome people, fun, quirky brand"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in San Mateo, CA
      Current Employee - Anonymous Employee in San Mateo, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SurveyMonkey full-time (Less than a year)

      Pros

      Everyone that works here is awesome.
      Solid executive leadership.
      Other senior leaders have tenured history with SurveyMonkey, or if they're new, came from great companies they stayed at for years.
      Stable, mature work environment.

      Cons

      Since so many people have interacted with a free version of SurveyMonkey, demonstrating value for premium product price point can be a hurdle with customers.

    4. Helpful (2)

      "Accounting"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Accountant in San Mateo, CA
      Former Employee - Accountant in San Mateo, CA
      Neutral Outlook
      No opinion of CEO

      I worked at SurveyMonkey full-time (More than a year)

      Pros

      Good benefits, breakfast, lunch, fully stocked kitchen.
      Top of the line perks.

      Cons

      Pay is average. Depending on what department you’re in working at SM could be really good or really bad. Accounting department has high turnover. No work life balance, even though it’s one of the core values. No room for growth. Some managers, micromanage. You are expected to work and always work regardless of what you have going on in your personal life. Unlimited PTO doesn’t really mean anything for accounting, managers will still email you while you’re on vacation and expect an answer.

      Advice to Management

      Hire more people and fight for headcount rather than burning out your employees. SM is such a great company with good values, but some departments are killing the culture.

    5. Helpful (1)

      "Pretty good, not bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Nice environment, relatively laid back. Really awesome lunches with great cooks

      Cons

      The product is pretty dumb, and trying to hype it up is painfully obvious

    6. "Micromanagement -- be careful"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at SurveyMonkey full-time

      Pros

      Great respect for work/life balance, great food, great colleagues to work with. SurveyMonkey has been attracting great talent lately, and it's definitely a great place to work where you can learn a lot. I also appreciate that they take their D&I initiatives seriously, or at least making an effort.

      Cons

      Micromanagement is prevalent, especially for the non engineering role (sales, csms, etc.). This is especially true if the manager is relatively inexperienced in managing people. Management also seems to make hasty and life altering decisions without any input from the rest of the team.

      If you're considering working here -- be careful if you're dealing with a new manager. You may have to put up with the lack of maturity/product knowledge, while still having to take commands from her.

      Advice to Management

      Hire somebody that actually has experience in managing people.

      SurveyMonkey Response

      Oct 23, 2018 – The People Team

      Thank you for your candid review. While we’re very happy to hear that you are learning a lot and enjoy the sense of community, we’re concerned about your experience with your manager and would like... More

    7. Helpful (6)

      "Stay away"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at SurveyMonkey full-time

      Pros

      Perks
      Free food
      great co-workers
      office

      Cons

      Lies
      Micro-managing
      Microaggressive
      boring product roadmap

    8. Helpful (7)

      "Dead-end"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at SurveyMonkey full-time

      Pros

      Fun company with great benefits

      Cons

      Executive management does not support growth in the way that they claim to. Work / life balance does not exist for some teams

      Advice to Management

      Reconsider compensation plans that currently rob well performing employees of deserved salary

      SurveyMonkey Response

      Sep 7, 2018 – SurveyMonkey People Team

      We appreciate you taking the time to provide your feedback! SurveyMonkey strives to be the place where the curious come to grow. We grow when we take the time to reflect on the impact we’re having... More

    9. Helpful (8)

      "Avoid"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at SurveyMonkey full-time

      Pros

      Free food/snacks

      Really close to Caltrain

      Beautiful office

      Cons

      Poor managers

      Politics heavy

      No growth

      Not much D&I --- having a movie night does not really work

      Huge egos

      Advice to Management

      Work on KPIs.. Listen to your employees who speak up against their managers and etc.

      I know so many good working people that were let go or left.

      SurveyMonkey Response

      Sep 7, 2018 – SurveyMonkey People Team

      Feedback from our employees is critical to helping us improve as a company. We are currently using our Engage product as a way to collect valuable insights on employee engagement. Within Engage, you... More

    10. "Product"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SurveyMonkey full-time (More than a year)

      Pros

      -Great product
      -Good work life balance
      -Amazing CEO who truly cares for his crew

      Cons

      -some politics can come in your way

      SurveyMonkey Response

      Jun 29, 2018 – SurveyMonkey People Team

      We really appreciate you take the time to write this review. All of our leadership team including Zander are very vested in ensuring that we create a workplace that supports growth and fosters... More

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