SurveyMonkey Reviews | Glassdoor

SurveyMonkey Reviews

Updated November 9, 2018
170 reviews

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4.2
StarStarStarStarStar
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Approve of CEO
SurveyMonkey CEO Zander Lurie
Zander Lurie
85 Ratings

170 Employee Reviews

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Pros
  • "Great work/life balance while at the same time being a performance driven culture" (in 34 reviews)

  • "Awesome culture, great benefits, coworkers are great" (in 17 reviews)

Cons
  • "Company is growing, growing up and moving fast" (in 6 reviews)

  • "growing pains - better cross-functional alignment and shared goals and incentives," (in 7 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SurveyMonkey full-time

    Pros

    Smart people
    Strong business
    Good work life balance

    Cons

    Company has become more formal as it has grown and post IPO.

    Advice to Management

    Keep it pu.


  2. "Good place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than a year)

    Pros

    Great people, perks, cool
    culture - really enjoy working with most of my colleagues. Smart and generally very friendly.

    Cons

    Lack of focus, changing priorities

    Advice to Management

    Keep making sure politics don’t get in the way of progress.

  3. Helpful (1)

    "Awesome people, fun, quirky brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (Less than a year)

    Pros

    Everyone that works here is awesome.
    Solid executive leadership.
    Other senior leaders have tenured history with SurveyMonkey, or if they're new, came from great companies they stayed at for years.
    Stable, mature work environment.

    Cons

    Since so many people have interacted with a free version of SurveyMonkey, demonstrating value for premium product price point can be a hurdle with customers.


  4. Helpful (2)

    "Accounting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in San Mateo, CA
    Former Employee - Accountant in San Mateo, CA
    Neutral Outlook
    No opinion of CEO

    I worked at SurveyMonkey full-time (More than a year)

    Pros

    Good benefits, breakfast, lunch, fully stocked kitchen.
    Top of the line perks.

    Cons

    Pay is average. Depending on what department you’re in working at SM could be really good or really bad. Accounting department has high turnover. No work life balance, even though it’s one of the core values. No room for growth. Some managers, micromanage. You are expected to work and always work regardless of what you have going on in your personal life. Unlimited PTO doesn’t really mean anything for accounting, managers will still email you while you’re on vacation and expect an answer.

    Advice to Management

    Hire more people and fight for headcount rather than burning out your employees. SM is such a great company with good values, but some departments are killing the culture.


  5. Helpful (1)

    "Pretty good, not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice environment, relatively laid back. Really awesome lunches with great cooks

    Cons

    The product is pretty dumb, and trying to hype it up is painfully obvious


  6. "Micromanagement -- be careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at SurveyMonkey full-time

    Pros

    Great respect for work/life balance, great food, great colleagues to work with. SurveyMonkey has been attracting great talent lately, and it's definitely a great place to work where you can learn a lot. I also appreciate that they take their D&I initiatives seriously, or at least making an effort.

    Cons

    Micromanagement is prevalent, especially for the non engineering role (sales, csms, etc.). This is especially true if the manager is relatively inexperienced in managing people. Management also seems to make hasty and life altering decisions without any input from the rest of the team.

    If you're considering working here -- be careful if you're dealing with a new manager. You may have to put up with the lack of maturity/product knowledge, while still having to take commands from her.

    Advice to Management

    Hire somebody that actually has experience in managing people.

    SurveyMonkey Response

    Oct 23, 2018 – The People Team

    Thank you for your candid review. While we’re very happy to hear that you are learning a lot and enjoy the sense of community, we’re concerned about your experience with your manager and would like... More


  7. Helpful (6)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SurveyMonkey full-time

    Pros

    Perks
    Free food
    great co-workers
    office

    Cons

    Lies
    Micro-managing
    Microaggressive
    boring product roadmap

  8. Helpful (7)

    "Dead-end"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SurveyMonkey full-time

    Pros

    Fun company with great benefits

    Cons

    Executive management does not support growth in the way that they claim to. Work / life balance does not exist for some teams

    Advice to Management

    Reconsider compensation plans that currently rob well performing employees of deserved salary

    SurveyMonkey Response

    Sep 7, 2018 – SurveyMonkey People Team

    We appreciate you taking the time to provide your feedback! SurveyMonkey strives to be the place where the curious come to grow. We grow when we take the time to reflect on the impact we’re having... More


  9. Helpful (8)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SurveyMonkey full-time

    Pros

    Free food/snacks

    Really close to Caltrain

    Beautiful office

    Cons

    Poor managers

    Politics heavy

    No growth

    Not much D&I --- having a movie night does not really work

    Huge egos

    Advice to Management

    Work on KPIs.. Listen to your employees who speak up against their managers and etc.

    I know so many good working people that were let go or left.

    SurveyMonkey Response

    Sep 7, 2018 – SurveyMonkey People Team

    Feedback from our employees is critical to helping us improve as a company. We are currently using our Engage product as a way to collect valuable insights on employee engagement. Within Engage, you... More


  10. "Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SurveyMonkey full-time (More than a year)

    Pros

    -Great product
    -Good work life balance
    -Amazing CEO who truly cares for his crew

    Cons

    -some politics can come in your way

    SurveyMonkey Response

    Jun 29, 2018 – SurveyMonkey People Team

    We really appreciate you take the time to write this review. All of our leadership team including Zander are very vested in ensuring that we create a workplace that supports growth and fosters... More


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