Swisscom Reviews | Glassdoor

Swisscom Reviews

Updated June 21, 2018
178 reviews

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3.8
StarStarStarStarStar
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Approve of CEO
Swisscom CEO Urs Schaeppi
Urs Schaeppi
60 Ratings

178 Employee Reviews

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Pros
Cons
  • "Stress, manques d'informations, pas assez de transparence" (in 3 reviews)

  • "Lokationen nicht immer einfach mit Bahn zu erreichen" (in 3 reviews)

More Pros and Cons

  1. "Great palce to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Network Administrative in Dulles, VA
    Former Employee - Senior Network Administrative in Dulles, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy to work great people

    Cons

    There are really no cons at Swisscom


  2. "software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Sales Management in Malta, MT
    Current Employee - Director, Sales Management in Malta, MT
    Recommends
    Positive Outlook

    I have been working at Swisscom full-time (More than a year)

    Pros

    flat hierarchy leads to high motivation

    Cons

    young company, fluctuating turnover leads to instability and fluctuations

    Advice to Management

    just continue for a few years and improve sales

  3. "AP Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook

    Pros

    Definitely learned a great way of multi tasking

    Cons

    Lack of structure and lack of challenging environment.


  4. "Division Head"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Swisscom full-time

    Pros

    Some bright collages, the company had a good range of products and services in technology as well as a broad global presence.

    Cons

    The size of the company tended to make decision making less than nimble, and there was some question as to its commitment to markets outside of its core area.

    Advice to Management

    It would be well to spin off or jettison businesses that do not have the commitment of senior management. It appears that is the direction being taken.


  5. Helpful (2)

    "Little oversight and assistance and lots of responsibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Swisscom full-time (More than 8 years)

    Pros

    -Ability to make the job what you want with little oversight
    -Worked in hotel environment with a friendly hotel staff
    -Some flexibility with hours
    -Work slowed for holidays

    Cons

    -Long Hours
    -No compensation for additional hours worked
    -Poor transparency for quarterly commissions
    -Little to no assistance from HQ
    -Company invested very little in remote offices

    Advice to Management

    Take better care of your employees. It felt there was very little respect given to those in the field.


  6. "Fun job helping customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Agent in Sterling, VA
    Current Employee - Customer Care Agent in Sterling, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible hours and good compensation for entry level job

    Cons

    sometimes there are staffing issues so it gets pretty busy sometimes

    Advice to Management

    Bring back the call center to the US


  7. Helpful (1)

    "Lack of management experience and heavy European focus. Swisscom Hospitality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Swisscom full-time

    Pros

    Big name company, provides verbal stability when stated that the company is a part of a 12B$ company.

    Cons

    Poor planning, budgeting, communications. Heavily siloed with no communal desire to help each other to gain the greater corporate goals. No department head outside of sales has any executive experience outside of Swisscom HS, therefore terrible practices are propagated.

    Advice to Management

    Serious need to completely re-vamp the entire EC. Bring in new blood (not necessarily from Hospitality). Create and communicate a strategic plan and see it through. The complete company future view must be more than 12 months.

  8. "Laid back, the upper management is wonderful. But inefficient supervisors."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Sterling, VA
    Current Employee - Customer Service in Sterling, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Swisscom full-time (Less than a year)

    Pros

    The pay is great. The managers are some of the best I've worked with.

    Cons

    Their technology appears to be outdated, their various systems are not very well integrated.


  9. "Swisscom is a fair place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Recommends
    Neutral Outlook

    I worked at Swisscom full-time (More than 5 years)

    Pros

    The people in the US are outstanding. Everyone works together for the purpose of success. From the call center, the noc, account management, sales everyone does what they have to do to get the job done.

    Cons

    Dealing with our management components in Europe is a nightmare. They absolutely do not understand business in the US.

    Advice to Management

    Run US and Europe separately, running them the same just simply does not work.


  10. "Alright, I guess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible working hours & location. Fringe benefits. Cool co-workers

    Cons

    Bad organisational structure, constant reorganisation, no clear vision


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