TechSmith Reviews
Updated May 15, 2023
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Top Review Highlights by Sentiment
- "While the company gives away generous bonuses and raises, it is pretty difficult to move up in the company, as the structure is pretty flat." (in 3 reviews)
Ratings by Demographics
This rating reflects the overall rating of TechSmith and is not affected by filters.
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- Current Employee★★★★★
Pros
Amazing culture, people, and products. TechSmithies really do care about each other and are there for each other. The company invests in its employees by paying for training courses and provides amazing benefits. There is a lot of opportunity for on-the-job training as well.
Cons
Limited opportunity to advance in your department, as TechSmith employees are loyal and stick around (ie not a lot of employee turnover, and higher up positions are not opening often). This is not to say the opportunity is not present. I am aware of several people who have transitioned into other departments within the company to help advance their professional careers.
- Current Employee, more than 1 year★★★★★
Great Company
Mar 9, 2023 - Software Engineer I in East Lansing, MIRecommendCEO ApprovalBusiness OutlookPros
There is simply nowhere you'll be treated better as an employee, at least in the Lansing area. Great benefits, pay, room for growth, room to move around the company, awesome employee events, etc.
Cons
Tough to pick one, but I guess the most frustrating thing has been that the normalcy of remote work is much-beloved by the engineers. So, if you're an engineer who also enjoys being around people, you might have a tough time socially.
Continue reading - Current Employee★★★★★
Pros
Great company culture, flexible work schedule, interesting and challenging tasks
Cons
Salaries a bit lower comparing to the rest industry
- Current Employee, more than 1 year★★★★★
Great place to work/ great mentors
Mar 23, 2023 - Sales Intern in Lansing, MIRecommendCEO ApprovalBusiness OutlookPros
Good management, learning, job training
Cons
Low hourly wage. Not bad though
Continue reading - Current Employee, more than 3 years★★★★★
TechSmith 3 stars
Jan 15, 2023 - Inside Account Specialist in East Lansing, MIRecommendCEO ApprovalBusiness OutlookPros
Benefits are low personal cost Direct supervisors listen and problem solve to their ability Remote available
Cons
Higher management disconnected from day to day. Little to no growth opportunities. Onboarding/training varies by department. Pay is lower than most positions with this title.
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Good people, work environment, and benefits
Cons
Low salary for some roles
- Current Employee★★★★★
TechSmith lives its values
Sep 28, 2022 - Software Development ManagerRecommendCEO ApprovalBusiness OutlookPros
Empowerment is real. As an employee, if you see a need or have an idea that could improve some piece of your work or the company, you are encouraged and supported to pursue it. Importantly, this doesn't mean do the thing on your own, but rather gather feedback, build consensus, and then work with others to implement.
Cons
Valuing many opinions and gathering feedback can mean that we are slow to action. We can struggle with decisiveness.
- Former Employee, more than 3 years★★★★★
Good company for Lansing area
Jul 20, 2022 - Technical Support Specialist in Lansing, MIRecommendCEO ApprovalBusiness OutlookPros
Fellow co-workers, middle management, tuition reimbursement, snacks when in office, Michelle Massey as the new head of customer operations, and easy to move to certain teams (sales and IT).
Cons
Upper management, pay, job stress, career growth, internal movement (into development/project management/UX/Technical product teams), and required hybrid in office for nearly every team OTHER than developers.
Continue readingHello, Thanks for your feedback. I especially appreciate your recognizing Michelle who is our newest upper management member as well as recognizing your team and management. We have some great people. As you note, many of our tech support folks have taken jobs elsewhere in TechSmith and we are proud to have been able to support changes in career paths. The tech market seems to be facing lots of ups and downs in terms of pay right now. We do make it a priority to pay fairly by doing third-party market assessments annually and making market adjustments (which were significant this year), as well as calibrating new hire pay to existing employees. In addition, any employee can ask HR to reevaluate their pay against third-party national benchmark sources. So do consider that option if you have a concern about comp. Since we provide free healthcare plus a funded HSA, sometimes the comparisons can get confusing so it might be worth having HR go through it. With all that said, I can't deny that inflation is painful and something we need to keep an eye on and be sensitive to. I didn't understand the comments about hybrid. So, I'd like to clarify that today everyone is remote, regardless of department. We are asking employees to come into the office about 20% of their time starting late in Sept if they can, regardless of department. We are treating this as an experiment that we will reevaluate in the new year but do believe some togetherness is right for relationships and onboarding at TechSmith, regardless of department. The VP of the department approves remote requests, there is no corporate policy that is department specific. As far as I can tell we already have and will have full-remote employees in all departments, and most developers will be hybrid. I agree that particularly for upper management, public social media posts could have an impact on the brand and employees. If there is a specific concern, perhaps raise it confidentially with HR. I'm not aware of any incidents of concern at this time. Thanks again for taking the time to give this feedback, Wendy Hamilton CEO
- Current Employee★★★★★
Great company with a great culture
Oct 7, 2022 - Software Engineer IIRecommendCEO ApprovalBusiness OutlookPros
culture and work/life balance are amazing. great for almost anyone looking for a software job that melds well with your life
Cons
pay is a bit low when compared to other similar markets
- Current Employee, more than 10 years★★★★★
Great company that prioritizes employees
Jul 4, 2022 - Senior Software Engineer/Lead in Okemos, MIRecommendCEO ApprovalBusiness OutlookPros
Good benefits including an esop, good salary for the area, and a focus on being a good place to work for employees. Products are useful and there’s a good focus on customer needs.
Cons
Cultures are different per team. Burnout isn’t really addressed but I suspect its a factor in why some leave. A bit of favoritism in some pockets of the company that grinds on fairness. Turnover is low but those that do leave tend to after 5 to 10 years. Promotion and raises are subjective to your manager and those levels between managers aren’t equal.
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TechSmith Reviews FAQs
TechSmith has an overall rating of 4.4 out of 5, based on over 128 reviews left anonymously by employees. 89% of employees would recommend working at TechSmith to a friend and 78% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
89% of TechSmith employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TechSmith 4.8 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at TechSmith to be career development, culture, benefits and the cons to be senior leadership, compensation, management.
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