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TechSmith

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TechSmith

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TechSmith Reviews

Updated May 15, 2023

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Found 85 of over 128 reviews
4.4
89% Recommend to a Friend
TechSmith CEO Wendy Hamilton
84% Approve of CEO

Found 85 of over 128 reviews

4.4
89%
Recommend to a Friend
84%
Approve of CEO
TechSmith CEO Wendy Hamilton
Wendy Hamilton
31 Ratings

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of TechSmith and is not affected by filters.

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  1. 5.0
    Current Employee

    TechSmith

    May 15, 2023 - System Administrator 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing culture, people, and products. TechSmithies really do care about each other and are there for each other. The company invests in its employees by paying for training courses and provides amazing benefits. There is a lot of opportunity for on-the-job training as well.

    Cons

    Limited opportunity to advance in your department, as TechSmith employees are loyal and stick around (ie not a lot of employee turnover, and higher up positions are not opening often). This is not to say the opportunity is not present. I am aware of several people who have transitioned into other departments within the company to help advance their professional careers.

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  2. 5.0
    Current Employee, more than 1 year

    Great Company

    Mar 9, 2023 - Software Engineer I in East Lansing, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There is simply nowhere you'll be treated better as an employee, at least in the Lansing area. Great benefits, pay, room for growth, room to move around the company, awesome employee events, etc.

    Cons

    Tough to pick one, but I guess the most frustrating thing has been that the normalcy of remote work is much-beloved by the engineers. So, if you're an engineer who also enjoys being around people, you might have a tough time socially.

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  4. 5.0
    Current Employee

    Amazing place to work

    Apr 25, 2023 - Senior Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company culture, flexible work schedule, interesting and challenging tasks

    Cons

    Salaries a bit lower comparing to the rest industry

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  5. 5.0
    Current Employee, more than 1 year

    Great place to work/ great mentors

    Mar 23, 2023 - Sales Intern in Lansing, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good management, learning, job training

    Cons

    Low hourly wage. Not bad though

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  6. 3.0
    Current Employee, more than 3 years

    TechSmith 3 stars

    Jan 15, 2023 - Inside Account Specialist in East Lansing, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits are low personal cost Direct supervisors listen and problem solve to their ability Remote available

    Cons

    Higher management disconnected from day to day. Little to no growth opportunities. Onboarding/training varies by department. Pay is lower than most positions with this title.

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  7. 4.0
    Former Employee, more than 3 years

    TechSmith Sales

    Jan 18, 2023 - Inside Sales 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good people, work environment, and benefits

    Cons

    Low salary for some roles

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  8. 5.0
    Current Employee

    TechSmith lives its values

    Sep 28, 2022 - Software Development Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Empowerment is real. As an employee, if you see a need or have an idea that could improve some piece of your work or the company, you are encouraged and supported to pursue it. Importantly, this doesn't mean do the thing on your own, but rather gather feedback, build consensus, and then work with others to implement.

    Cons

    Valuing many opinions and gathering feedback can mean that we are slow to action. We can struggle with decisiveness.

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  9. 3.0
    Former Employee, more than 3 years

    Good company for Lansing area

    Jul 20, 2022 - Technical Support Specialist in Lansing, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fellow co-workers, middle management, tuition reimbursement, snacks when in office, Michelle Massey as the new head of customer operations, and easy to move to certain teams (sales and IT).

    Cons

    Upper management, pay, job stress, career growth, internal movement (into development/project management/UX/Technical product teams), and required hybrid in office for nearly every team OTHER than developers.

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    TechSmith Response

    CEO

    Hello, Thanks for your feedback. I especially appreciate your recognizing Michelle who is our newest upper management member as well as recognizing your team and management. We have some great people. As you note, many of our tech support folks have taken jobs elsewhere in TechSmith and we are proud to have been able to support changes in career paths. The tech market seems to be facing lots of ups and downs in terms of pay right now. We do make it a priority to pay fairly by doing third-party market assessments annually and making market adjustments (which were significant this year), as well as calibrating new hire pay to existing employees. In addition, any employee can ask HR to reevaluate their pay against third-party national benchmark sources. So do consider that option if you have a concern about comp. Since we provide free healthcare plus a funded HSA, sometimes the comparisons can get confusing so it might be worth having HR go through it. With all that said, I can't deny that inflation is painful and something we need to keep an eye on and be sensitive to. I didn't understand the comments about hybrid. So, I'd like to clarify that today everyone is remote, regardless of department. We are asking employees to come into the office about 20% of their time starting late in Sept if they can, regardless of department. We are treating this as an experiment that we will reevaluate in the new year but do believe some togetherness is right for relationships and onboarding at TechSmith, regardless of department. The VP of the department approves remote requests, there is no corporate policy that is department specific. As far as I can tell we already have and will have full-remote employees in all departments, and most developers will be hybrid. I agree that particularly for upper management, public social media posts could have an impact on the brand and employees. If there is a specific concern, perhaps raise it confidentially with HR. I'm not aware of any incidents of concern at this time. Thanks again for taking the time to give this feedback, Wendy Hamilton CEO

  10. 5.0
    Current Employee

    Great company with a great culture

    Oct 7, 2022 - Software Engineer II 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    culture and work/life balance are amazing. great for almost anyone looking for a software job that melds well with your life

    Cons

    pay is a bit low when compared to other similar markets

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  11. 4.0
    Current Employee, more than 10 years

    Great company that prioritizes employees

    Jul 4, 2022 - Senior Software Engineer/Lead in Okemos, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits including an esop, good salary for the area, and a focus on being a good place to work for employees. Products are useful and there’s a good focus on customer needs.

    Cons

    Cultures are different per team. Burnout isn’t really addressed but I suspect its a factor in why some leave. A bit of favoritism in some pockets of the company that grinds on fairness. Turnover is low but those that do leave tend to after 5 to 10 years. Promotion and raises are subjective to your manager and those levels between managers aren’t equal.

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Viewing 1 - 10 of 85 Reviews
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TechSmith Reviews FAQs

TechSmith has an overall rating of 4.4 out of 5, based on over 128 reviews left anonymously by employees. 89% of employees would recommend working at TechSmith to a friend and 78% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, TechSmith employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at TechSmith. This rating has improved by 1% over the last 12 months.

89% of TechSmith employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TechSmith 4.8 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at TechSmith to be career development, culture, benefits and the cons to be senior leadership, compensation, management.

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{DEVELOP} with us We're always on the lookout for people who are passionate about technology, who care about the work they do and the people they work with. People who aren’t put off by a wild idea (in fact, they crave other perspectives) and love working with a team. Visit our careers page at and read more about our benefits and culture!
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Glassdoor has 128 TechSmith reviews submitted anonymously by TechSmith employees. Read employee reviews and ratings on Glassdoor to decide if TechSmith is right for you.