TechSmith Reviews
Updated Oct 22, 2020
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Recommend to a Friend
Approve of CEO
Wendy Hamilton
18 Ratings
Pros
"The work/life balance is really good" (in 10 reviews)
"Of course the family events, free meals/snacks, great benefits always are nice as well :) It's hands down the best company I've worked for to date" (in 7 reviews)
Cons
"Seems to be little focus on anything that isn't Snagit or Camtasia" (in 4 reviews)
"In general, the decision making process seems to be very slow, and sadly you can see those effects in their current and future business" (in 4 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Current Employee, less than 1 year★★★★★
Pros
Friendly, Understanding, Flexible, Encouraging, Planned
Cons
Sometimes Old School, Many Meetings
- Current Employee, more than 5 years★★★★★
Pros
TSC is transparent with current and future business plans, changes that are coming, and how these will affect the staff. Competitive salary and benefits package.
Cons
None that come to mind.
Continue reading - Former Employee★★★★★
Pros
Nice people and environment. Great benefits.
Cons
Decisions took too long to make.
Continue reading - Former Employee★★★★★
Pros
I cannot think of any
Cons
The company acts inclusive but employees talk trash each other. There is a majority of white male employees whose white supremacy shows blatantly when interacting with a person of color. The whole company is a scam when it comes to culture, not at all inviting or friendly unless you are white. HR is a joke and (obviously all white) is terrible at having events that are diverse and welcoming.
I'm shocked to see this review, truly devastated. It doesn't reflect my personal values, nor the values of my father the founder, nor TechSmith's 30 years of cultural investment. We are proud and active in our commitment to an inclusive, respectful employee environment. In fact, I say with 100% confidence that these cultural values are more important to our executive team and our board than anything else. No form of racism or discrimination is tolerated, and actually no form of disrespectful trash talking for any reason is either. I've worked here for five years and never seen a complaint like this on glassdoor before, nor any social media, nor from within the company. But that doesn't mean that this shouldn't be taken seriously, and fully investigated and addressed. But that is difficult to do from a glassdoor post. Please contact me personally wendy.hamilton@techsmith.com or someone else at TechSmith you trust to share what you experienced so we can take action. I do want to acknowledge that what you said about our demographics is unfortunately correct. Like many software tech companies we lack the diversity that is so important to represent our customer base, to enrich our culture, and to be at our best collectively in terms of leadership, innovation and decision making. This is something we are committed to, and have been actively improving on. This is a holistic issue with in the tech industry, and our primary philanthropic focus for over a decade has been increasing the availability of STEM education particularly for underrepresented populations.
- Current Employee, more than 3 years★★★★★
Pros
-High empowerment culture -Employee first mentality - lots of perks, leaders care about employee happiness -Exposure to lots of different functions - shadowing, transparency -Mostly a "promote from within" high support culture, lots of opportunity for development for entry level employees -Established 'stable' growing company, but still chance for new innovative work -Better than average compensation and bonus programs in the local area
Cons
-Facility is older, not a 'tech building' -Not a lot of management/senior leadership turnover so not a lot of opportunities to progress to a senior position -Mid-Michigan location isn't for everyone -Neither a big company nor a startup - so no full advantages of either
Continue reading - Former Employee, more than 5 years★★★★★
Pros
Culture and People you work with are amazing. Good introductory shop for Software Engineers
Cons
No real new products in a while and the pay there is well below market. My guess is that they will continue to milk customers for new versions of SnagIt and Camatasia that offer no real benefit for as long as they can and then fold.
Continue readingTechSmith Response
CEO
First thanks for recognizing our great culture, and great opportunity for entry level engineers. But, wow, I'm not sure how long ago you left but don't feel the rest is an accurate representation of TechSmith currently. We've launched two new cloud products in last couple years, now with millions of growing reocurring revenue outside of our core desktop products and another new product launching next year. But new products are not even necessary to grow when you are in a good market. Digital media tools, video, and self-serve education and training are some of the best markets to be in at moment. The innovation the teams are doing with Snagit and Camtasia is fantastic, simply remarkable, and our customers love what we are doing based on independent web reviews you can see right on our website, as well as our highest in industry NPS scores. I'm really proud of what our engineers have accomplished in evolving these products in the fast moving world of digital media technology. And these are the best customers in the world - all of the fortune 500, all the top higher ed in the US, with rapid growth globally. We also take care of our employees and genuinely care about their well-being - free healthcare, profit sharing bonuses, and new perks regularly added. Further, we regularly market check compensation benchmarks and make market adjustments, and know we are above average generally. Perhaps there was a dispute about your pay, sometimes that happens and it's unfortunate if we couldn't resolve it. I apologize if that left you frustrated, but it's not a common incident for us in general. I hope you have landed well and are happy now.
- Current Employee, more than 3 years★★★★★
Pros
Very fun place to work, company cares about the employees. Ability to collaborate across the entire company and present ideas to leadership that listens. Truly a customer first focus.
Cons
None come to mind at this time
- Former Employee, more than 3 years★★★★★
Pros
Payday comes regularly. Free parking.
Cons
It took me a long time to not be so steeped in fury thinking about my experience here that it wouldn't ruin my day while writing a review and as a result have put off writing a review until I reached such a time. A very toxic environment. It seemed like almost everyone I talked to hated the company and bonded over that sentiment, yet no one would do anything about it. People seemed to lack ambition to go elsewhere and instead would stay because it's very easy to be a poor performer and keep your job, creating a very poor working environment. It will affect your personal life. Management was extremely poor. Performance reviews seemed to just be made up and not based on anything at all. I rarely met with my manager to discuss any feedback (given or received). Some people got raises and bonuses, some didn't and it didn't seem to be who you would think based on effort and hard work. There seemed to be a lot of favoritism and cliques there. Some development teams didn't seem to give any priority to maintainability and the code and velocity always suffered. There's a reason so many products get delayed. Product innovation seems to be based on the whims of whoever is in charge, without any due diligence into viability - very much as 'if you build it they will come' mentality, yet 'they' would never come and the project would get shut down. Developers often treated as cogs in a machine that can be moved around at will. If you push back on anything that management has decided is the way of the future, you will get no where. You'll continue to do that thing no matter how awful an idea and how understaffed the team is until it bleeds into your personal life wreaking havoc on your relationships. If a product owner got moved from the team they wanted, it is going to be taken out on you if they're now leading your team. I was sold on a number of things about the company when I hired in and most were not true or were already obvious to an outsider. Free snacks are great, but it's not really a selling point. Bonuses are a selling point, but were rare and when they did the announcement would be along the lines of 'you didn't earn it, but we felt like we had to for morale' and it would be so low that it was essentially a slap in the face.
Continue readingTechSmith Response
CEO
As much as it pains me to hear about such a negative experience, I appreciate that you left open the possibility that things have improved since you left (3-4 years ago). Tech companies, in particular, need employees who are open to changing their minds. I'd like to share some of the results of our last employee engagement survey: • 97% of employees would recommend TechSmith as a good place to work to family and friends. • 94% of employees agree that Senior Leaders create a positive work culture • 97% employees feel TechSmith supports their need to create work/life balance • 96% of employee agree their manager or team lead values their talents and contributions We have a new CTO since you left, who has worked with the department to bring many process, career and organizational improvements, including the engineering lead roles you describe. We also have been profitable and paid out bonuses over past few years and are having double digit growth this year. We still have room to improve. Our entire organization - all levels - works together to make TechSmith a great place to work. No one would fault you for leaving given how you felt at the time. But if you are open to changing your mind, check back with some of your contacts here and see what they think. Wendy Hamilton CEO
- Current Employee, less than 1 year★★★★★
Pros
- Great Team Leaders - I feel supported by my team to attend conferences and tech events - One of the values that I am most proud of TechSmith is: Everyone is treated as an equal - Engineering Feedback to Business are valued - On top of PTO we have sick day - Working from home at times/when needed is possible - High Trust Environment - one of my favorite thing about TechSmith as well - TechSmith also organizes several family event throughout the year - Friday Lunch
Cons
- I wish there was more pair programming - At times there are redundant meetings
Continue readingTechSmith Response
CEO
Thanks for your review - it's always great to hear from new employees. Please keep pushing back on meetings, don't give up! Sometimes we get carried away to support our value of inclusiveness. The funny thing about it is that our own technology often helps customers have fewer meetings.
- Current Employee★★★★★
Pros
Career growth, perks, bonuses, activities and trips, conferences, free meals on fridays, free snacks and pop. Great fun culture.
Cons
Employees would usually need relocating. The campus is an very odd location in a small town most people don't know about.
Continue readingTechSmith Response
CEO
Thanks for your review. We do care about having an enjoyable work environment - we all spend too much time of our life at work to not love it. And you are correct about the odd location. The Midwest is an unusual location for commercial software companies to begin with, and I believe we are one of the few headquartered in Michigan, let alone mid-Michigan. https://www.forbes.com/sites/peterandrewwilkins/2019/01/24/the-top-enterprise-software-companies-in-the-midwest/#484dda2f69e4 FYI we do have three mobile apps that compliment our core products https://www.techsmith.com/mobile-apps.html including the leading screen recorder on IOS, as well as a fourth paid app that was an employee innovation https://www.coachseye.com/.
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