TeleTracking Reviews | Glassdoor

TeleTracking Reviews

Updated May 3, 2017
47 reviews

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3.4
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47 Employee Reviews

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  1. "Good people, good team."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Pittsburgh, PA
    Former Employee - Software Engineer in Pittsburgh, PA
    Recommends
    Positive Outlook

    I worked at TeleTracking full-time (More than a year)

    Pros

    Everyone is friendly and willing to help you;
    Good opportunity if you are interested in health care industry;

    Cons

    It is a bit slow-paced;

    Advice to Management

    No


  2. Helpful (4)

    "Need Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at TeleTracking full-time (More than 5 years)

    Pros

    • Benefit is good (but not worth the pain though)

    Cons

    • Toxic culture and Low morale. Popularity contest and personal connection dictates. Cult-like culture and lack of support across teams/departments. People are ostracized and pushed out for speaking up.

    • Incompetent and inexperienced middle management. People were moved up to management positions without prior experience or people skills. Management and communication is ineffective

    • Very High Turnover (!) and difficulty filling the important positions. Big loss of talented people over the years.

    • Directionless Ship: frequent change of directions. Huge waste

    Advice to Management

    Rebuild management team. Recruit experienced people from outside who knows how to motivate and manage people and elevate morale.


  3. Helpful (1)

    "Amazing culture and mission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TeleTracking full-time (More than 3 years)

    Pros

    The entire organization is aligned around a true mission of ensuring no one ever waits for care. Leadership is supportive and forward thinking. chairman is a patient investor completely dedicated to the development of the company. And the most customer centric group of folks I've ever had the privilege of working with.

    Cons

    Evolving market place that requires patience, perseverance and dedication. Company is going through ambitious transformation and frankly some may struggle to adapt.


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  5. Helpful (1)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Pittsburgh, PA
    Former Employee - Account Executive in Pittsburgh, PA

    I worked at TeleTracking (More than a year)

    Pros

    I have nothing to say here

    Cons

    Absolute worst company I've ever worked for. Management does not care about you. Revolving door.

    Advice to Management

    Quit


  6. Helpful (8)

    "Could be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at TeleTracking (More than 8 years)

    Pros

    Free Health Insurance - though increasingly more hoops to jump through to have them paid for
    Lots of extra benefits can be elected
    Good vacation time amounts
    Dress code is relaxed
    Work from home opportunities
    Lots of good people still work here despite all negativity

    Cons

    The company has expanded a lot in the time I've been here. With that has come a lot of growing pains. There has been a lot of turnover due to people not agreeing with the direction the company is heading, as well as low morale in general. People have become so dissatisfied that the environment have become toxic despite the efforts of senior leadership to improve employee satisfaction. Part of our mission is to challenge the status quo and hold each other accountable, but if you actually do that you will see your career stagnated.

    You can get ahead in this company however these days it's a popularity contest. The department I work in, interviews for new positions have not been held as promised and people are just asked to move to a new position instead. Even when they have recently held interviews the slots were basically all predetermined, and the interview process was just a formality.

    The pay is not fair across the board. Some don't seem to care about offering more for experience. Incentives are offered to some employees but not others even though the same task is being performed, just being done by a different role. I've heard about people being offered less than base pay, and people being offered one amount only to be pulled and offered a lower amount. Neither one of those situations makes an employee feel valued.

    Management in the department I'm in has been ineffective. Over the years they've hired people to be managers because of how good they were in their existing role, not because of their people and management skills. That festered for some time and when they became consumed with putting out fires they forgot about doing any maintenance on the employees they were supposed to be leading. This seems to have changed (we shall see), but only because the department has come under new leadership along with senior leadership's push to improve employee morale.

    Advice to Management

    Get rid of the "leaders" that aren't really leaders. Don't just move them around to another part of the company. These are the type of people that often retaliate against employees and push out those who are smart and talented. You endure their flaws by trying to help them grow, but they do not do the same for the people under them.


  7. "They treat you right"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Specialist in Pittsburgh, PA
    Current Employee - Implementation Specialist in Pittsburgh, PA
    Recommends
    Positive Outlook

    I have been working at TeleTracking full-time (More than 10 years)

    Pros

    Great company to work for. Benefits are great including health benefits and paid time off. The owner of the company is the type of owner that you want to work for. He's takes a lot of pride in the company and feels responsible for all the employees.

    Cons

    Things can get dull at times and its seems like the client facing people get all the attention and recognition, but that is probably true of any software company.

    Advice to Management

    It doesn't take much to make the employees happy, a simple conversation, lunch date, showing genuine interest in what we do goes a long way.


  8. Helpful (9)

    "Poor MIssion, No Vision and Self Centered Values"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Francisco, CA
    Former Employee - Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at TeleTracking full-time (More than a year)

    Pros

    Very few other than health care benefits. A few good people left.

    Cons

    Culture is toxic. Lies and deceipt. People are expendable currency and are NEVER valued. Cult like environment. No respect or value of employees. Everyone is expendable and has a very short shelf life.

    Advice to Management

    Management is the problem especially the President. Stop drinking yoru own Kool Aid and pay attention to how many people have left Teletracking because they cannot deal with the culture and stress. You have created a culture of fear and reprisal and is completely toxic. Anyone who leaves there will need 6 months to detox the filth out of them before they can fell normal again. Just because you offer good benefits to your employees does not make you a good employer and a best places to work. You publish your mission, vision and vlaues but you do not even come close to living by them. As a matter of factI am not even sure leadership has any values and am confident they have lost their soul as they treat their empoyees like as if everyone is expendable. This starts at the top with the President as he simply follows orders from the chairman and is his puppet. It is sad as the company had potential but noone can last in this type of environment and this is evidenced by an obscenely high attrition rate. Run, do not walk away from this place as it will ruin anyone who works there.


  9. Helpful (8)

    "Unprofesional toxic atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Executive in Houston, TX
    Current Employee - Regional Sales Executive in Houston, TX
    Doesn't Recommend

    I have been working at TeleTracking full-time (More than 3 years)

    Pros

    Very limited to no pros - other than if you want to be micro managed - limited in your ability to share ideas and salute to a one man owner this is the place for you

    Cons

    Senior leadership has no experience in the space. Extremely high turnover. Only people who have stayed are those that enjoy the above comments Given the directive with the EMR this company will be nothing in 3 years. Dead end both professionally and personally. Many are looking for other Opportunitiea at EPIC and CERNER that will dominate the market

    Advice to Management

    Move on- migrate to areas where you are a solo contributer. Esp- all C level roles need to be evaluated. Would never survive in a real corporate world


  10. Helpful (10)

    "horrible training to do a complex position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Engineer in Pittsburgh, PA
    Former Employee - Tech Support Engineer in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook

    Pros

    nice benefits.....decent pay, location was optimal for me.

    Cons

    horrible 'training'. watched a million powerpoint presentations, and then sat and listened in on other reps.....no real training on how to do something, what to do when this or that occurs....just PP and then listening, then 'go take calls' ....REALLY????

    thank goodness I left.

    Advice to Management

    train your employees and what to actually do instead of watching PP and listening to a call....


  11. Helpful (1)

    "TeleTracking's Noble Mission"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook

    I have been working at TeleTracking full-time (More than a year)

    Pros

    Tele's mission is noble and pure, to offer healthcare an operational excellence platform. It's workflow automation suite increases access and throughput and a means to continuously improve performance.

    Cons

    EMR's of the world are sucking the life blood from healthcare systems making it difficult to free up funds for products like Tele's that directly improve healthcare outcomes.

    Advice to Management

    Keep fighting the good fight, it's a great cause worth the time and effort!


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