Toys "R" Us reviews

3.9

73% would recommend to a friend

(5,620 total reviews)
avatar

David A. Brandon

79% approve of CEO

66% positive business outlook

Toys "R" Us has an employee rating of 3.9 out of 5 stars, based on 5,620 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toys "R" Us employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
5.0
Oct 19, 2017
Recommend
CEO approval
Business Outlook

Pros

-Rotational Program Provides you with everything you need to be a business leader, whether you want to do Merchandising, Supply Chain, or Retail Operations in 2 1/2 years. Also an international rotation. I have never heard of program getting you where you want to be faster, and more effectively than at Toys "R" Us. - Comprehensive Training Program where they ACTUALLY care about your development and learning. My Mentor, Sponsor, Managers, and Coworkers have given me all the tools I need to be successful, and I can go talk to anyone at any time whether it is my director, manager, or coworker. If you want to know more about a function of the business, you can ask and they can set up meetings and classes for you. You become an expert in business, not just your current role. - Leadership Team from Managers, Directors, VP's, EVP's, and even our CEO Dave himself make an effort to get to know you and want you to be successful. I have worked at other retailers, and no one has ever cared about my personal development as much as them- it's really remarkable that they know my name and want me to be a leader. -Coworkers are bright, very team oriented, and the culture is very fun and positive. They have many events and giveaways to their employees often to show their appreciation. My manager even throws birthday parties for our team members. -Very good salary, benefits, and you get lots of free toys! -Great work life balance and summer Fridays. -Campus complete with a cafeteria, Starbucks, gym, dry cleaners, and multiple floors and towers- with a lake front view.

Cons

-Recent Filing, however this is a restructuring, and the business is going to come back stronger than ever before.

5.0
Sep 1, 2015

Cashier

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Hours ,Good People to work with,Great work enviroment especially in you're the competitive type.

Cons

There are no Cons at all.Everything was great about the store.The people are great and the customers are as well.

2.0
Aug 21, 2012

Just don't do it

Recommend
CEO approval
Business Outlook

Pros

Great workforce training programs. Empowering workforce structure. Strong investment in process improvements. Encourages movement within the organization. Great corporate execution, makes up for lack of plans.

Cons

The chickens are running the coup. In many ways HR has good policies and controls, but delinquent in other ways. Lower level employees feel empowered to the point where they can be overly aggressive to their management and involve HR if they get pushed back. Roles are very confining in scope, great if you like to be an expert in a very narrow range of responsibility, but not good for a generalist/executive in training. The company strategy is not analytical and based off of feel. This is extremely frustrating when presenting obvious facts against a counter ideology that disagrees based on a belief. Had no confidence in the CEO when he spent 20 minutes out of a presentation in front of the whole company asking associates what they should name their Saturday sales event. Isn't this what you pay a marketing team for? Sure enough after 20 minutes of alliteration from all corners of the room "Super Savings Saturday" wound up on the flyer. Some of you may like the inclusion that management gives in this example, but to me I felt like there was a complete lack of organization and structure. Company is owned by VC right now (public knowledge). This means that they are currently reducing the workforce cost to make the company look better for IPO. This puts extra workload on the employees and added stress. I would be very concerned for the companies prospect of surviving long after the IPO when the loans come due. This is only my opinion though.

Viewing 1 - 3 of 5,620 Reviews

Glassdoor has 6,137 Toys "R" Us reviews submitted anonymously by Toys "R" Us employees. Read employee reviews and ratings on Glassdoor to decide if Toys "R" Us is right for you.