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TrueCar Reviews

Updated December 29, 2017
160 reviews

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3.7
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TrueCar CEO Chip Perry
Chip Perry
22 Ratings

160 Employee Reviews

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Pros
  • Great benefits and very friendly co-workers that really cared about your success (in 20 reviews)

  • The people are nice, great since hove work/life balance (in 9 reviews)

Cons
  • The work / life balance could be better (in 14 reviews)

  • There is still little to no work/life balance and the expectation is that you will be available at virtually any time (in 4 reviews)

More Pros and Cons

  1. "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Bee Cave, TX
    Former Employee - Inside Sales Representative in Bee Cave, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TrueCar full-time (More than a year)

    Pros

    Great benefits and very friendly co-workers that really cared about your success.

    Cons

    Long commute since the offices are a bit outside of Austin, in Bee Cave, TX.

    Advice to Management

    Continue listening to employees.


  2. "Accounting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TrueCar full-time (More than 8 years)

    Pros

    Good benefits, fully stocked kitchen, passionate & hard working people (some), Santa Monica

    Cons

    No work life balance, favoritism, only brown nosing will move you up, inexperienced managers

    Advice to Management

    Don’t be so detached from your employees to see what is going on in your departments. Too many of those in upper management are easily manipulated and don’t see everything that goes on in their departments. Find qualified managers and take care of your loyal employees that are actually there because they love what they do. Too many good quality people leave because of this across the entire company.

  3. Helpful (5)

    "Senior level dictates all, little opportunity for growth or ownership of projects, poor management style"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Partner Manager in Los Angeles, CA
    Former Employee - Partner Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TrueCar full-time (More than a year)

    Pros

    There are a few really nice, approachable people on most teams who are helpful to others and willing to take the time to explain how their jobs intertwine to allow for better collaboration and understanding of each teams goals. Some kind fellow teammates that will do their best to help you or especially when you are not getting training or guidance from the higher ups on the team. Good benefits like reduced gym memberships to a few local gyms and gym stipend monthly toward any exercise outlet of your choosing. Stocked kitchens and weekly catered lunch. Company gatherings on occasion.

    Cons

    Lots of intense micromanagement and lack of being given the opportunity to take ownership of projects, though the intent of hire is often to take projects off the plates of those more senior level so they can move over to more strategy driven roles and focus on driving new business.

    Constantly having to come in early and stay late, and many of us would be working at home even after leaving the office. Higher ups expect you to do things exactly the way they would approach a project and execute everything precisely how they envisioned it. Doesn't allow you the opportunity to try your own methods and approaches to the projects that were delegated to you.

    Often reprimanded for trying to take initiative and go above and beyond. Basically want you to sit in a corner and only do exactly what your told as your manager dictates again without the ability to try a different approach. Positive feedback from partners is overlooked. Reprimanded for speaking with certain partners. Some very unkind, often rude and unapproachable individuals that can make you feel undervalued and constantly in fear of job security. Inappropriate and at times sexist commentary and behavior from higher ups, including being told "don't speak unless spoken to." Little to no transparency and regular abrupt changes and layoffs.

    Extremely stressful and difficult business climate to thrive in. Seems higher ups are always looking for a way to jab you. Really negative experience.

    Advice to Management

    Try to create a more collaborative environment in which employees understand that they are all working toward a common goal no matter what their title, team, or role.

    Managers should be more hands on with their employees and provide guidance and constructive feedback as opposed to reprimanding and scolding employees. Allow employees the opportunity to excel and show their strengths and their own methods in the projects they complete, loosen the reigns a bit and let your employees soar and succeed.

    Teams should all be collaborating and helping one another as best they can and having open communication instead of separation and focusing on individual goals and needs only. Compromise with one another as needed to find a mutually beneficial solution.

    Don't threaten employees or speak down to them - it doesn't make them feel confident and can have them constantly second guessing their work and operating in fear of being yelled at or losing their jobs. Try to look at things from perspectives other than your own, think outside the box. Be kinder and more approachable; provide training, guidance, and help. Your employees want you to succeed just as much as they themselves want to succeed. That's what being a team is all about - working together and succeeding together.


  4. Helpful (1)

    "Transparant? Not exactly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TrueCar full-time (More than a year)

    Pros

    Great Benefits. A lot of great people mid level manager and below.

    Cons

    Cliquey. Immaturity. Managers that gossip . HR person easily swayed by gossip and quick to make rash decisions. definitely not transparent.

    Advice to Management

    Follow your own advice. Find an HR person that is truly unbiased. Don't give VP's multiple departments to manage. TRUST your mid level managers.


  5. Helpful (2)

    "Drive away as fast as you can."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TrueCar full-time (More than a year)

    Pros

    Good Turn around story for company. However, depending on the level you enter into the company would determine the PROS . The executives are "fat and happy" and the rest of the work force work 24/7 and scrapping by on what appears to be huge discrepancies in pay/work balance.

    Cons

    Over work and WAY WAY underpaid for a position that has multiply directions/decisions/tasks to go in. Hands are tied to make decisions. Leadership is a boys club of former Autotrader.com executives. No room for advancement. Job continues to have more and more work but no increase in pay. CSM's are sales reps , sales reps are "hit and run" reps and CSS's are firemen. Goals are continuously raised . Position has morphed into a role that superman couldn't do. No value for your experience. if you have a family friends or hobbies... forget them....

    Advice to Management

    look at job descriptions and pay according to experience and work load not who you like more.


  6. Helpful (3)

    "Accounts Payable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Payable in Los Angeles, CA
    Current Employee - Accounts Payable in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time (More than a year)

    Pros

    Great perks overall a good company. The people are nice, great since hove work/life balance. Monthly anniversary Lynch's. Full stock kitchen.

    Cons

    high turnaround in the accounting department. Accounts Payable is not team based. The accounting manager shows favoritism to employees. My experience was very stressful, not the workload but the treatment was very inappropriate.


  7. "On the right track"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dealer Sales Representative
    Current Employee - Dealer Sales Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time (More than 3 years)

    Pros

    Making a positive industry changing impact in one of the largest industries in the world.

    Cons

    Work life balance can be challenging.

    Advice to Management

    Continue to grow and develop communication, mentoring, and opportunities to grow within the company.

  8. Helpful (1)

    "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TrueCar full-time

    Pros

    They really want to make it a fun environment for their employees.

    Cons

    Priorities can shift quickly, which for some results in long hours.

    Advice to Management

    Continue to get feedback from the team on where they see new opportunities for the company.


  9. Helpful (6)

    "Good Company / Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at TrueCar full-time

    Pros

    The company itself is fantastic.
    They offer free benefits, catered lunch once a week, a great atmosphere, and our CEO is amazing.

    Cons

    Upper management on the dealer sales team is a mess.
    The right hand doesn't know what the left hand is doing.

    They have slowly made systematic changes that ultimately end in decreased wages/moral/engagement.

    The team really used to feel like a family.
    Now the tension in the room is always apparent.

    Advice to Management

    Please look at the traits that Our CEO possesses that everybody loves and appreciates.

    He leads from the front.
    He appreciates the people and recognizes their importance.
    He takes every opportunity to meet with employees and engage with them in conversation.


  10. "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at TrueCar full-time

    Pros

    Fun place to work with great culture

    Cons

    The work / life balance could be better


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