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TrueCar Reviews

Updated Jun 9, 2021

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Found 293 of over 316 reviews

3.2
50%
Recommend to a Friend
50%
Approve of CEO
TrueCar CEO and President  Michael Darrow
Michael Darrow
40 Ratings
Pros
  • "Day 1 great benefits, Monday through Friday work schedule, they empower feedback from employees(in 30 reviews)

  • "The offices are located right in downtown Santa Monica, with beautiful ocean views(in 22 reviews)

  • Cons
  • "Difficult to deal with different demands from auto manufacturers, dealers, buyers, and partners(in 16 reviews)

  • "There is NO consideration for work/life balance(in 16 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Nice work life balance

      Jun 9, 2021 - Software Engineer in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They care about your family and kids Good healthcare

      Cons

      Direction of company changes often Every few years there are layoffs

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    2. 5.0
      Current Employee, more than 1 year

      Great place for driven and self-motivated people who want to grow

      May 7, 2021 - Anonymous Employee in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Super generous benefits Flexed to work from home really well at the beginning of the pandemic and continues to provide great support for WFH, including Grubhub credit, support for working parents, etc. Much of leadership is newer and they are highly responsive to feedback and have demonstrated passion for and commitment to being strong and effective leaders for the transforming business.

      Cons

      This isn't a place for someone who is uncomfortable navigating change and ambiguity. The company is going through a massive transformation and that's not going to be an environment for everyone.

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    3. 4.0
      Former Employee

      Analyze auto data, reporting, finding insights

      Jun 5, 2021 - Data Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great benefit and HR support, location is perfect

      Cons

      I had a great time working there so not much cons to share

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    4. 4.0
      Former Employee, more than 3 years

      Love them but left them

      Apr 27, 2021 - Human Resources in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employee Benefits, Office Location and Amenities, Competitive Total Compensation Package, Employees, Growth Opportunity, Engagement/Culture

      Cons

      Leadership turnover and Constant lay-offs

      2 people found this review helpful
    5. 5.0
      Former Employee

      I would work there again if I had another chance

      Feb 9, 2021 - Sales Supervisor in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly people, great learning opportunities, awesome mentors, and so much more. They make you feel like family and will help when help is needed. Great pay with opportunities to make even more if you work hard.

      Cons

      They will keep people longer than they should because they want to help that person even if it is affecting the team. Like with most companies you can be overlooked for advancement even if you are putting in more than others.

      Continue reading
      1 person found this review helpful
    6. 2.0
      Current Employee, more than 1 year

      Circling the drain...

      Apr 12, 2021 - Anonymous 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice co-workers Easy work Good work/life balance Competitive Pay

      Cons

      Nobody in leadership has any vision. We're always looking to other companies to copy. Nobody is innovating, just maintaining a confusing, convoluted, outdated product. There's no quality control or thought being put into the product. Just a laundry list of things that management wants to get "done". Nevermind if "done" means half done or poorly done. Just say it's "done" so they can move onto the next crappy idea. Low standards in general. To that end, most staff here seems to be coasting and waiting for direction from on high (that never comes). Just biding their time, hoping that they're not part of the next round of layoffs.  Leadership (the majority of which has left within the last 3 months) has accomplished very little and the ones that remain are mostly "yes men" who seem to be phoning it in with bloated salaries that do not reflect output. Have any of you actually used the product lately? It's 2021 and while most products are becoming SIMPLER, TC has somehow managed to make something relatively simple (car buying) more COMPLICATED. All you have to do is look at the company's homepage to see that there is no CLEAR messaging or direction to communicate exactly what TC's product, position or differentiator is within the marketplace.   All in all, the company seems to be coasting on its past reputation as an up and coming start-up. Employees are nice and sometimes talented but many seem tired and resigned to their fate of working under poor leadership. Or they're at a point in their career where it just doesn't make sense to change jobs because of family obligations.

      Continue reading
      6 people found this review helpful
    7. 4.0
      Former Employee, more than 3 years

      Great place to work

      Mar 22, 2021 - Videographer/Photographer in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * I felt included on the creative process. * I felt there was a lot of respect for each other within my department. * I felt fairly compensated and really liked the bonus program. * Time off policy was nice - take as needed as long as it is approved.

      Cons

      * A lot of red tape sometimes.

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    8. 5.0
      Current Employee

      Awesome

      Apr 21, 2021 - Corporate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best place I’ve ever worked

      Cons

      Nothing negative to share at the moment

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    9. 4.0
      Former Employee

      great company

      Apr 20, 2021 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      they were really nice company

      Cons

      I enjoyed my time working here

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    10. 3.0
      Former Employee

      Fall from grace

      Apr 30, 2021 - Senior Manager, Sales Strategy 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The perks and benefits were good. TrueCar was awesome before 2019. Probably the best company to work for in auto.

      Cons

      The Board has driven the company into the ground

      Continue reading
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    Viewing 1 - 10 of 293 Reviews

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