TrueCar Reviews | Glassdoor

TrueCar Reviews

Updated April 20, 2018
171 reviews

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3.7
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TrueCar CEO Chip Perry
Chip Perry
31 Ratings

171 Employee Reviews

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Pros
  • Great benefits and very friendly co-workers that really cared about your success (in 22 reviews)

  • The people are nice, great since hove work/life balance (in 10 reviews)

Cons
  • There is NO consideration for work/life balance (in 15 reviews)

  • Upper management on the dealer sales team is a mess (in 7 reviews)

More Pros and Cons

  1. "administration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Creat work location and benefits

    Cons

    Nothing bad about this company.

    Advice to Management

    no advice to management


  2. "Couldn’t ask for better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee
    Current Employee - Current Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time (Less than a year)

    Pros

    Collaborative work environment, everyone friendly, great employee benefits, upper management actually encourages input and acts on it. Would recommend to all.

    Cons

    Interview process quite long, but understanding that they are looking for the right people. Really don’t have anything bad to say.

    Advice to Management

    Keep up the good vibes

  3. "Great place to be an engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time

    Pros

    Strong technical leadership, lots of opportunity to grow

    Cons

    Half of the software is written for dealerships that require us to support some pretty old browsers.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time (More than 5 years)

    Pros

    Paid Benefits, Holidays, Stock, 401K, Fitness Reimbursements, Growth Opportunities, Positive Company Culture, Weekly meals

    Cons

    The office is located in Bee Cave. This is an expensive place to live if you want to own a home. You'll have a long commute, depending on where you decide to live, if you can't afford West Austin.

    Advice to Management

    Continue pushing for innovation and achieve what you can, where you can.


  5. "good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TrueCar full-time

    Pros

    lots of good benefits and snacks

    Cons

    not really a con, but there are lots of changes as the company evolves


  6. "A company that actually cares who you are"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Success Manager in Charlotte, NC
    Current Employee - Client Success Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time (More than a year)

    Pros

    Progressive data company that is revolutionizing the auto industry. They value their employees. They give everyone a voice. Great pay. Great benefits. Real family atmosphere.

    Cons

    Inconsistencies across the country but that always happens. Great technology development but we need to make sure all core is perfected.

    Advice to Management

    Continue to empower your people. We are the strength of the business.


  7. Helpful (4)

    "Downhill velocity is concerning: "let's be like auto trader""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrueCar full-time

    Pros

    Free lunch on Wednesdays, leftovers from executive working lunches, a kitchen with snacks, paid health insurance coverage which include dental

    Cons

    1.) because of the staggering technical debt and infrastructure ( that can basically handle something similar to a weebly site, and goes down more then Kim Kardashian) all of product advancement has been crippled. No new products for the foreseeable future. 2.) Exodus of Chief Product Officer T Taira, so yes, there is now no product leader 3.) Upper management and career advancement all happen to be white males (make of that what you will) 4.) There are no "parties like it's a college frat", that's simply lies. 5.)highly political: Lots of untrustworthy people across the organization, you have to look out for yourself. This isn't how a company should operate with everyone always anxious they are being watched, judged or targeted. 6.)No respect for personal time at all

    Advice to Management

    Your employees are leaving or looking to leave in droves. You're going to lose alot of talented people, all because of politics, uncertainty and lack of communication. Its clear this company lacks real leadership to appropriately structure improvements moving forward. Also, Stop trying to be Auto trader and hiring your old cronies chip, they are incompetent and have poor to little understanding of our direction (just how things were done at auto trader). You aren't innovating, you're imitating.

  8. Helpful (2)

    "Amazing Culture, Opportunity, and Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Santa Monica, CA
    Current Employee - Software Engineer in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time (Less than a year)

    Pros

    1. TrueCar cares about its people and shows it.
    2. Ideas, innovation, and suggestions are welcome.
    3. For the most part, people care about getting things done and of high-quality.
    4. Phenomenal compensation (salary, bonuses, benefits). Very competitive with the market, but not competitive with top technology companies (AmaGooBookSoft).
    5. Stunning location and offices, some of the best views in Santa Monica.

    Cons

    1. Somewhat political in some areas of the organization. Some individuals in positions due to politics and not performance and talent.
    2. Lots of management decisions at the highest level not well communicated with individual contributors and middle-management.

    Advice to Management

    Keep doing a great job.


  9. Helpful (4)

    "Business Development Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Executive
    Former Employee - Business Development Executive
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TrueCar (More than a year)

    Pros

    The benefits are great!

    Cons

    Truecar has built a comeback on its Dealer Pledge. Within a year of the Plede promises made to dealers, the management team completely back pedaled leaving the sales and service team to field dealer concerns with little confidence in their answers.

    Most states operate on a pay per sale parity. In some states, they are unable to charge per sale due to regulations and legalities. In those states, historically, Truecar has been unable to accurately project sales. As a result, it is exponentially challenging to calculate rates that would be comparable to a like-make dealer in a similar market area. For the Sales and Service teams, it is unneccessarily laborious and taxing to attempt to relay rates to a dealer that are inflated and discuss results that are unattainable. Without sufficient data to support the exorbitant rates and rate increases, the dealer is defensive and uninterested creating a horrible experience, distrust, and high churn.

    Historically, it has been evidenced that promotions have little to do with what you know and what you can do, but rather your tenure and your inclination to show loyalty and adulation to people in positions of influence. If you are looking for advancement opportunities, this is not the place for you.

    The stock options you are granted are generous. However, when the stock is stagnant, the grants and options mean very little.

    REPORTING and EXPECTATIONS: The emails and requests by a couple members of the management team are COMPLETELY unrealistic! Sending emails late at night and on weekends demading information and reports within hours at THEIR request was simply more than I could handle; Especially when my manager would NEVER answer or respond to calls, texts or emails for a minimum of 24 hours (during normal business hours). Spending 3 hours of my Sunday preparing reports for him was beyond what is reasonable to ask and excessively intrusive on my already limited personal/family time. There is NO consideration for work/life balance. Don't be fooled by the "unlimited time off" policy. You can take all the time your manager will approve, but don't expect help or concessions with the mounting work-load. If you are in sales, you better hit the blue-sky goal that has been set forth, and service folks need to see the conglomerate of dealerships assigned to them. With regard to reporting, why should we be exchanging valuable time with dealers to document in a WORD document the same information that is in SalesForce? The micro management is getting out of control! This is a team of seasoned professionals unlike any other in the industry. If the sales and service team that is in place isn't getting the desired results, maybe it's time to take a look at the management, policies and processes.

    Advice to Management

    Where there is smoke, there is fire. Do your due diligence, ask questions and investigate.

    Finally, get people in the right seats on the bus. You have too many people licking the windows when they have been tasked with driving.


  10. Helpful (1)

    "The Best Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior IT in Santa Monica, CA
    Current Employee - Senior IT in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time (Less than a year)

    Pros

    Above market pay, complete benefits package, paid training, paid community service days, amazing kitchens, frequent gourmet free meals, office beach view, very fun team offsites, more parties than a college fraternity. Work hard/Play hard.

    Cons

    Brutal traffic for commuting to the Santa Monica offices.


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