TrueCar Reviews
61% would recommend to a friend
(372 total reviews)
Jantoon Reigersman
48% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "2. Lots of management decisions at the highest level not well communicated with individual contributors and middle" (in 20 reviews)
- "When a manager or higher up is let go or resigns, it's a high probably that everyone under that person will also be let go." (in 12 reviews)
Ratings by Demographics
This rating reflects the overall rating of TrueCar and is not affected by filters.
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Found 372 of over 400 reviews
Updated Nov 2, 2023
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- 5.0Sep 8, 2023Anonymous EmployeeCurrent Employee, more than 3 years
Pros
A good company is trying to make a difference in how people shop for cars. We are remote, have solid benefits, and there are some really smart people here who know about the car business and marketplaces.
Cons
There has been a lot of change; some employees are haters but still want to collect a check. I like working remotely but miss seeing my colleagues regularly.
TrueCar Response3moThank you for leaving us a review! We are thrilled to hear you are enjoying our culture and remote-first approach to working. We agree, our people continue to impress and inspire us every day. We have experienced a lot of change within the organization, but we are looking forward to launching an official mission and values later this year, which should provide more clarity on our purpose and future direction. We are also working on more upcoming Crew Connections, so keep an eye out for a potential meet-up near you coming soon.
- 1.0Nov 2, 2023Anonymous EmployeeCurrent Employee, more than 5 years
Pros
Most people are nice. The higher up you go the worse it gets.
Cons
Too many to list. Go in knowing you will not get full bonus. It’s been like that for a few years now. You can do all you are asked to do, you can do the work of a few people that were let go on top of that. Then, come performance review time, you will be told that you didn’t do enough. They want you to take on the work of 3 people but be paid that of half a person. Classic am I right! Your director/manager will look you right in the face … through a screen of course, and tell you he can’t mark you down as hitting all your goals. You can argue and show you have done all the work but none of that matters. I’m sure they are told from above or HR not to give out great ratings.
1TrueCar Response2wThank you for leaving a review. We’re glad to hear you like the people you work with at TrueCar. We recognize that a lot of change has been happening within the organization. We believe these changes are necessary to meet our consumer and customer value proposition better and will help support the new direction that TrueCar is focused on as we move forward. If you have questions about your performance or achievement of business goals, please reach out to your People Business Partner. Your People Business Partner is here to help ensure that all employees are treated fairly and that there are no inconsistencies in what employees have agreed to achieve and how their manager may evaluate that achievement. Our goal is to understand and support all employees with their career goals and aspirations and ensure priorities and roles are clear so employees understand their targets. We are excited to implement a new system within the organization to support further clarity around the role and scope of work.
- 2.0Sep 20, 2023Anonymous EmployeeCurrent Employee, more than 1 year
Pros
Good people that I genuinely enjoyed working with.
Cons
Working in the product department at this company was exhausting. Constant outsourcing to 3rd party companies for product discovery that should have been done by the people they chose to hire. Not that it mattered because they never used anything they found through the 3rd party agencies anyway. Complete absence of understanding about who their customer is and what their customer wants. Inevitably I expect this company will fail. Executive leadership is a complete mess. Constant, desperate pivoting into totally different directions. No strategy whatsoever. The new CEO doesn't like when you ask too many questions.
4TrueCar Response3moThank you for taking the time to leave a review. We pride ourselves on having great people within the organization and are glad to hear that you have genuinely enjoyed working with them. There is a renewed focus on understanding our customers to ensure we can provide the best products and services to meet their needs. There have been some recent changes within our executive leadership team, and we are excited about the future and direction of TrueCar.
- 5.0Mar 3, 2023Operations DirectorCurrent Employee, more than 5 years
Pros
Amazing people - life long friends have been met here, and I haven't scratched the surface of meeting all the amazing people employed here Collaboration - Operations working more closely with field team / product / go-to-market Lots of change in a short period of time - ripping off the bandaid hurts, but the most efficient way to move fast in an evolving automotive industry. Career Development - L&D opportunities along with professional career coaching through a preferred vendor Paid for internet/phone, amazing health benefits, amazing PTO work life balance policy, compensation is top notch
Cons
The necessary evil to more collaboration is more meetings A multitude of platforms/applications that people work out of do not cross over to other platforms/applications that other departments work out of. Overcomplicated tech stack for our overcomplicated (historic) billing models, but now we are simplifying, so the future looks bright!
1TrueCar Response9moThank you for the detailed feedback. We sincerely appreciate you sharing your thoughts on where you think TrueCar is succeeding and where there are opportunities for improvement. We’re thrilled to hear you have fortified some strong friendships at TrueCar and continue to build community at work. As far as internal meetings, we are evaluating hygiene and etiquette and devising a best practices approach to meetings, which we’ll pilot with specific teams and then roll out to the entire organization. Furthermore, we continue to focus on having a culture that is highly focused on employee engagement, performance and recognition.
- 3.0Aug 28, 2023Anonymous EmployeeFormer Employee
Pros
Decently collaborative environment. Artificial deadlines aren’t too overly aggressive most of the time. Benefits are “meh” but not the worst I’ve seen. Pay is low to mid range for comparable in your geography aside from the those positions at the tip top.
Cons
Not much of a culture to speak of. It’s a fully remote workforce with zero in-person events depending on your team. A handful of zoom get-togethers that felt more forced than people actually wanting to build camaraderie. The company is really struggling given the macro and top-down choices/direction chosen by management for the company (can only be the excuse for so long), and benefits/workforce/available tools have been impacted. Trying to build the “Amazon of car buying” but buy-in feels lukewarm.
3TrueCar Response3moThanks for taking the time to leave us a review! We are happy to hear that you were pleased with our collaborative culture during your tenure with us. We agree… Our business model has experienced required change as the automotive industry evolves. Led by our new CEO, new functional leaders, and an upcoming mission, vision, and values launch later this year, we are excited about the road ahead here at TrueCar.
- 5.0Jul 12, 2023Anonymous EmployeeCurrent Employee, more than 5 years
Pros
The people who make up TrueCar are absolutely phenomenal - incredibly smart, committed, interesting and nice. The culture and compensation is great with interesting work and problems to solve. I have been promoted several times and am constantly being challenged to learn and master more skills. Being remote is great from a flexibility perspective as a working mom.
Cons
TrueCar has struggled with a clarified vision and path forward - I am excited to see leadership focus on the fundamentals of our business and on execution of those fundamentals and hope to see us stay focused.
2TrueCar Response5moThanks for dropping us a review! We are happy to hear that you are excited about our new direction and remain as impressed as you are with the number of talents our crew brings to the table each day. And, you’re right. Our dynamic workplace is designed to offer you that flexibility to ensure you can be at your best both on and off the clock. We think you’ll see some programming roll out in the coming months to help all crew members gain a better understanding of our mission, goals, and values. Stay tuned!
- 5.0Aug 24, 2023Marketing DirectorCurrent Employee, more than 1 yearSanta Monica, CA
Pros
They set you up well for remote work with the right equipment. Great culture, great pay, great benefits, great people.
Cons
Don't really have any cons.
1TrueCar Response4moWe are thrilled to hear that you are enjoying your experience here at TrueCar. We work hard to be sure our distributed workforce is set up with the tools and resources they need to succeed. We’re also pleased to hear that you’re enjoying our special culture, benefits, and of course, our incredible people. Thank you for dropping us a review!
- 5.0Aug 21, 2023Anonymous EmployeeCurrent Employee, more than 3 years
Pros
Commitment to truly helping consumers Excellent benefits Talented people with a passion for their work Genuinely nice people
Cons
Most departments are running lean
TrueCar Response4moIt’s great to hear that you are enjoying your experience at TrueCar! Thank you for the review. We are committed to fostering an environment of collaboration, open communication, development, and transparency. You will have an opportunity to share any ideas for improvement in our upcoming annual engagement survey later this year. We hope you’ll take a moment to share any and all ideas with us.
- 3.0Oct 11, 2023ManagerFormer Employee
Pros
Nice people, good benefits too.
Cons
I was tired from all the change.
TrueCar Response2moThank you for leaving a review. We’re pleased to hear you’re enjoying our great benefits and the incredible people within TrueCar. We understand there has been a lot of change within the organization and believe these changes are necessary to better meet our consumer and customer value proposition.
- 4.0Aug 6, 2023Software EngineerFormer Employee, more than 3 yearsSanta Monica, CA
Pros
Good work-life balance, great team communication within each team
Cons
Tightly coupled to one very specific industry and the whims of interest rates
TrueCar Response4moThank you for taking the time to leave us a review! We are pleased to hear that during your tenure you were able to achieve healthy work-life balance and experienced effective communication. You are right, the automotive industry has been challenging for some time, but we are seeing steady improvements as inventory levels are normalizing for both new and used cars. Interest rates remain a challenge, but we’re also seeing more and more dealers counteract these higher rates with compelling incentives. As a former crew member on the software engineering team, I have shared your feedback with Chief Technology Officer Elias Rokos, as well.
TrueCar Reviews FAQs
TrueCar has an overall rating of 3.6 out of 5, based on over 400 reviews left anonymously by employees. 61% of employees would recommend working at TrueCar to a friend and 39% have a positive outlook for the business. This rating has decreased by -11% over the last 12 months.
61% of TrueCar employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TrueCar 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at TrueCar to be career development, culture, benefits and the cons to be management, senior leadership.
