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TrueCar

Engaged Employer

TrueCar

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TrueCar Reviews

3.6

61% would recommend to a friend

(372 total reviews)

President and CEO  Jantoon Reigersman

Jantoon Reigersman

48% approve of CEO

Ratings by category

3.9

Work/Life Balance

3.8

Diversity & Inclusion

3.8

Compensation and Benefits

3.6

Culture & Values

3.3

Career Opportunities

3.1

Senior Management

Ratings distribution

5 stars

37%

4 stars

19%

3 stars

13%

2 stars

12%

1 star

19%

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great benefits and company functions(in 79 reviews)
  • "People are great and do truly believe in the product.(in 43 reviews)
  • "Pay is good.(in 18 reviews)
  • "The culture is great.(in 15 reviews)
  • "Work life balance is good(in 11 reviews)
Cons

Ratings by Demographics

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Found 372 of over 400 reviews

Updated Nov 2, 2023

    1. 5.0
      Sep 8, 2023
      Anonymous Employee
      Current Employee, more than 3 years
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A good company is trying to make a difference in how people shop for cars. We are remote, have solid benefits, and there are some really smart people here who know about the car business and marketplaces.

      Cons

      There has been a lot of change; some employees are haters but still want to collect a check. I like working remotely but miss seeing my colleagues regularly.

      Thank you for leaving us a review! We are thrilled to hear you are enjoying our culture and remote-first approach to working. We agree, our people continue to impress and inspire us every day. We have experienced a lot of change within the organization, but we are looking forward to launching an official mission and values later this year, which should provide more clarity on our purpose and future direction. We are also working on more upcoming Crew Connections, so keep an eye out for a potential meet-up near you coming soon.

      1. 1.0
        Nov 2, 2023
        Anonymous Employee
        Current Employee, more than 5 years
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Most people are nice. The higher up you go the worse it gets.

        Cons

        Too many to list. Go in knowing you will not get full bonus. It’s been like that for a few years now. You can do all you are asked to do, you can do the work of a few people that were let go on top of that. Then, come performance review time, you will be told that you didn’t do enough. They want you to take on the work of 3 people but be paid that of half a person. Classic am I right! Your director/manager will look you right in the face … through a screen of course, and tell you he can’t mark you down as hitting all your goals. You can argue and show you have done all the work but none of that matters. I’m sure they are told from above or HR not to give out great ratings.

        1

        Thank you for leaving a review. We’re glad to hear you like the people you work with at TrueCar. We recognize that a lot of change has been happening within the organization. We believe these changes are necessary to meet our consumer and customer value proposition better and will help support the new direction that TrueCar is focused on as we move forward. If you have questions about your performance or achievement of business goals, please reach out to your People Business Partner. Your People Business Partner is here to help ensure that all employees are treated fairly and that there are no inconsistencies in what employees have agreed to achieve and how their manager may evaluate that achievement. Our goal is to understand and support all employees with their career goals and aspirations and ensure priorities and roles are clear so employees understand their targets. We are excited to implement a new system within the organization to support further clarity around the role and scope of work.

      2. Join the TrueCar team
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        1. 2.0
          Sep 20, 2023
          Anonymous Employee
          Current Employee, more than 1 year
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Good people that I genuinely enjoyed working with.

          Cons

          Working in the product department at this company was exhausting. Constant outsourcing to 3rd party companies for product discovery that should have been done by the people they chose to hire. Not that it mattered because they never used anything they found through the 3rd party agencies anyway. Complete absence of understanding about who their customer is and what their customer wants. Inevitably I expect this company will fail. Executive leadership is a complete mess. Constant, desperate pivoting into totally different directions. No strategy whatsoever. The new CEO doesn't like when you ask too many questions.

          4

          Thank you for taking the time to leave a review. We pride ourselves on having great people within the organization and are glad to hear that you have genuinely enjoyed working with them. There is a renewed focus on understanding our customers to ensure we can provide the best products and services to meet their needs. There have been some recent changes within our executive leadership team, and we are excited about the future and direction of TrueCar.

          1. 5.0
            Mar 3, 2023
            Operations Director
            Current Employee, more than 5 years
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Amazing people - life long friends have been met here, and I haven't scratched the surface of meeting all the amazing people employed here Collaboration - Operations working more closely with field team / product / go-to-market Lots of change in a short period of time - ripping off the bandaid hurts, but the most efficient way to move fast in an evolving automotive industry. Career Development - L&D opportunities along with professional career coaching through a preferred vendor Paid for internet/phone, amazing health benefits, amazing PTO work life balance policy, compensation is top notch

            Cons

            The necessary evil to more collaboration is more meetings A multitude of platforms/applications that people work out of do not cross over to other platforms/applications that other departments work out of. Overcomplicated tech stack for our overcomplicated (historic) billing models, but now we are simplifying, so the future looks bright!

            1

            Thank you for the detailed feedback. We sincerely appreciate you sharing your thoughts on where you think TrueCar is succeeding and where there are opportunities for improvement. We’re thrilled to hear you have fortified some strong friendships at TrueCar and continue to build community at work. As far as internal meetings, we are evaluating hygiene and etiquette and devising a best practices approach to meetings, which we’ll pilot with specific teams and then roll out to the entire organization. Furthermore, we continue to focus on having a culture that is highly focused on employee engagement, performance and recognition.

            1. 3.0
              Aug 28, 2023
              Anonymous Employee
              Former Employee
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Decently collaborative environment. Artificial deadlines aren’t too overly aggressive most of the time. Benefits are “meh” but not the worst I’ve seen. Pay is low to mid range for comparable in your geography aside from the those positions at the tip top.

              Cons

              Not much of a culture to speak of. It’s a fully remote workforce with zero in-person events depending on your team. A handful of zoom get-togethers that felt more forced than people actually wanting to build camaraderie. The company is really struggling given the macro and top-down choices/direction chosen by management for the company (can only be the excuse for so long), and benefits/workforce/available tools have been impacted. Trying to build the “Amazon of car buying” but buy-in feels lukewarm.

              3

              Thanks for taking the time to leave us a review! We are happy to hear that you were pleased with our collaborative culture during your tenure with us. We agree… Our business model has experienced required change as the automotive industry evolves. Led by our new CEO, new functional leaders, and an upcoming mission, vision, and values launch later this year, we are excited about the road ahead here at TrueCar.

              1. 5.0
                Jul 12, 2023
                Anonymous Employee
                Current Employee, more than 5 years
                Recommend
                CEO Approval
                Business Outlook

                Pros

                The people who make up TrueCar are absolutely phenomenal - incredibly smart, committed, interesting and nice. The culture and compensation is great with interesting work and problems to solve. I have been promoted several times and am constantly being challenged to learn and master more skills. Being remote is great from a flexibility perspective as a working mom.

                Cons

                TrueCar has struggled with a clarified vision and path forward - I am excited to see leadership focus on the fundamentals of our business and on execution of those fundamentals and hope to see us stay focused.

                2

                Thanks for dropping us a review! We are happy to hear that you are excited about our new direction and remain as impressed as you are with the number of talents our crew brings to the table each day. And, you’re right. Our dynamic workplace is designed to offer you that flexibility to ensure you can be at your best both on and off the clock. We think you’ll see some programming roll out in the coming months to help all crew members gain a better understanding of our mission, goals, and values. Stay tuned!

                1. 5.0
                  Aug 24, 2023
                  Marketing Director
                  Current Employee, more than 1 year
                  Santa Monica, CA
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  They set you up well for remote work with the right equipment. Great culture, great pay, great benefits, great people.

                  Cons

                  Don't really have any cons.

                  1

                  We are thrilled to hear that you are enjoying your experience here at TrueCar. We work hard to be sure our distributed workforce is set up with the tools and resources they need to succeed. We’re also pleased to hear that you’re enjoying our special culture, benefits, and of course, our incredible people. Thank you for dropping us a review!

                  1. 5.0
                    Aug 21, 2023
                    Anonymous Employee
                    Current Employee, more than 3 years
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Commitment to truly helping consumers Excellent benefits Talented people with a passion for their work Genuinely nice people

                    Cons

                    Most departments are running lean

                    It’s great to hear that you are enjoying your experience at TrueCar! Thank you for the review. We are committed to fostering an environment of collaboration, open communication, development, and transparency. You will have an opportunity to share any ideas for improvement in our upcoming annual engagement survey later this year. We hope you’ll take a moment to share any and all ideas with us.

                    1. 3.0
                      Oct 11, 2023
                      Manager
                      Former Employee
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Nice people, good benefits too.

                      Cons

                      I was tired from all the change.

                      Thank you for leaving a review. We’re pleased to hear you’re enjoying our great benefits and the incredible people within TrueCar. We understand there has been a lot of change within the organization and believe these changes are necessary to better meet our consumer and customer value proposition.

                      1. 4.0
                        Aug 6, 2023
                        Software Engineer
                        Former Employee, more than 3 years
                        Santa Monica, CA
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good work-life balance, great team communication within each team

                        Cons

                        Tightly coupled to one very specific industry and the whims of interest rates

                        Thank you for taking the time to leave us a review! We are pleased to hear that during your tenure you were able to achieve healthy work-life balance and experienced effective communication. You are right, the automotive industry has been challenging for some time, but we are seeing steady improvements as inventory levels are normalizing for both new and used cars. Interest rates remain a challenge, but we’re also seeing more and more dealers counteract these higher rates with compelling incentives. As a former crew member on the software engineering team, I have shared your feedback with Chief Technology Officer Elias Rokos, as well.

                      Viewing 1 - 10 of 372 Reviews
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                      TrueCar Reviews FAQs

                      TrueCar has an overall rating of 3.6 out of 5, based on over 400 reviews left anonymously by employees. 61% of employees would recommend working at TrueCar to a friend and 39% have a positive outlook for the business. This rating has decreased by -11% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, TrueCar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at TrueCar. This rating has decreased by -7% over the last 12 months.

                      61% of TrueCar employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TrueCar 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at TrueCar to be career development, culture, benefits and the cons to be management, senior leadership.

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                      Morgan Stanley

                      In an interview is it a good practice to draw examples for answering situational questions from the most recent and relevant experience or should I draw examples from other previous experiences as well?

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                      Doing my first behavioral interview with Guidehouse and wondering if anyone has any advice on practice questions for the behavioral interview I might be able to practice with, prep, and map out a STAR response to ahead of time. This is my first time interviewing in this industry and am first gen so feeling nervous, this any advice and tips are much appreciated.

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                      Glassdoor has 400 TrueCar reviews submitted anonymously by TrueCar employees. Read employee reviews and ratings on Glassdoor to decide if TrueCar is right for you.