TrueCar Reviews | Glassdoor

TrueCar Reviews

Updated March 22, 2019
202 reviews

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2.3
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TrueCar CEO Chip Perry
Chip Perry
54 Ratings

Employee Reviews

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Pros
  • "Great benefits and very friendly co-workers that really cared about your success" (in 23 reviews)

  • "Management truly values work/life balance" (in 11 reviews)

Cons
  • "There is NO consideration for work/life balance" (in 16 reviews)

  • "Some of the decisions made by upper management in Tech are limiting the innovation the company can make" (in 8 reviews)

More Pros and Cons

  1. "Fantastic place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Success Manager
    Current Employee - Client Success Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TrueCar full-time (More than a year)

    Pros

    Pay
    Benefits- unbelievable
    Freedom if doing your job

    Cons

    Tech is getting there but not there yet
    Communication sometimes


  2. Helpful (6)

    "Sinking Ship - No Sense of Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dealer Team in Austin, TX
    Former Employee - Dealer Team in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TrueCar full-time (More than 3 years)

    Pros

    TrueCar offers great benefits.
    Additionally, you will work with some very sharp people who truly want to make a positive impact on the dealer community.

    Cons

    Upper / mid level management is a disaster.
    It's all about politics and who you are friends with .
    Directives change without warning and layoffs or "job liquidations" soon follow.

    If you want to get ahead at TrueCar, it's all about who you golf with or who you are sleeping with.........not merit, talent, or contributions.

    Oh yeah........at least one prominent VP is sleeping with a direct report......not his first one either.

    Advice to Management

    Go back to the basics.
    Start fresh.
    Take a good hard look in the mirror and do some self reflecting.

  3. Helpful (6)

    "good company good people, poor middle to upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TrueCar full-time

    Pros

    Good product, works for dealer in metro location....not as much for rural market dealers. Great people to work with....

    Cons

    Leadership is all about favoritism...and there are A LOT of "leaders"/middle management. For a puplicly traded company that is 12-13 years old...you would think they have a forward direction or a plan in place that is consistent...meaning that there are too many "Chiefs" that want to prove that their way is the right way, and not everyone is on the same page. It's not a big surprise why stock prices continue to plummet, and the company continues to not turn a profit....no one is taking control and leading the company (as one) to a common goal. It seemed every other month there was a new way of doing things, or a new "goal" and nothing seemed to work.

    Advice to Management

    Get on the same page....to many "decision makers" making different decisions on what is best. Succussful companies have a common goal that everyone understands and strives for...there are way to many "do this, no, do that...no wait...I said do this...why are doing that?"


  4. Helpful (8)

    "Negative culture in product and tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Monica, CA
    Current Employee - Anonymous Employee in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TrueCar full-time

    Pros

    On the surface, things seem really easy going, but under the hood, expect people bad mouthing each other, no one going to anyone directly for input or feedback, but performance is taken on hear-say, not actual facts. If people like you, you will do well, if people don't like you, then run for the hills.

    Cons

    Management is completely disengaged and not involved

    Advice to Management

    Get involved in understanding what happens on the day-to-day. People are what makes a company great, so it's best to understand what people have or what they are missing in order to make an impact and change things for the better.


  5. "Tons of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time (More than 3 years)

    Pros

    Great benefits. Company culture is great and you really feel like a family. Free lunch on Wednesday’s. Great career growth opportunities.

    Cons

    Communication is not the strong suit.

    Advice to Management

    Utilize your employees to their potential because it is your best asset.


  6. Helpful (5)

    "“Sinking ship” is the term I often heard from people who were on their way out when I joined. I understand now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Los Angeles, CA
    Current Employee - Director in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TrueCar full-time (Less than a year)

    Pros

    There are some very smart people, but they have been brainwashed into thinking they are the next big thing in the automotive industry. It probably keeps them motivated

    Location- can’t beat the proximity to the beach and being in the heart of downtown Santa Monica

    Cons

    Leadership, all the way from CXOs to Directors, lack focus or can’t decide on priorities, which also leads to poor communication

    Broken technology

    Smart people on kool-aid! ... probably way too much kool-aid

    Quarter to quarter thinking

    Too much tactical stuff going on for Directors to even think long term strategy

    Advice to Management

    Long term strategy seems too high level. Need to break down what we are working towards in terms of products and projects


  7. Helpful (5)

    "Don't work here"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrueCar full-time (More than 5 years)

    Pros

    Beautiful Santa Monica
    Great work/life balance
    Some amazing individuals
    Great benefits (insurance, unlimited PTO, etc)

    Cons

    Pay is very poor - set very low expectations on bonus and don't expect to ever get a raise. Like ever.
    Management is full of egoistical and incompetent. the worse combination
    Layoffs. So many layoffs. every year. They just laid off 10% of the company
    CEO is an old guy out of touch with current business and technology needs

  8. Helpful (4)

    "Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TrueCar full-time (Less than a year)

    Pros

    the pros are: location, pay, snacks, benefits

    Cons

    the cons are: management, culture, product


  9. Helpful (11)

    "Stay away"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrueCar full-time (More than a year)

    Pros

    Good pay, nice location, decent benefits, smart colleagues, opportunities to learn and use new skills.

    Cons

    Management overall is clueless and doesn’t know how to scale the business upwards. To compensate for their fruitless efforts, they readily engage in layoffs to offset their own hubris and incompetence. They say they want to be smart, but are quick to pull the trigger on getting rid of their brightest people just because they can’t afford to pay them anymore. The primary vision of the company was to offer transparency to consumers during their vehicle purchases, but how can they even begin to adhere to this vision when they aren’t transparent to their own employees? Very shady indeed, and not worth risking your career or self-value for a self-proclaimed tech company that hasn’t even hit $1 billion in annual revenue yet after more than 10 years of being in operation. Meritocracy is almost absent at the company, so you better know how to kiss up if you want to experience any TRUE(car) success there.

    Advice to Management

    Not worth offering any advice because they wouldn’t listen anyway.


  10. Helpful (12)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrueCar full-time (Less than a year)

    Pros

    Nice office location
    Decent Pay

    Cons

    Everything else. Literally. HR is a disaster. Leadership is a disaster. TrueCar says one thing and does another. It's a crap show. Top it off with massive layoffs in 2019. Dont touch with a 10 foot pole