Udemy Reviews | Glassdoor

Udemy Reviews

Updated July 12, 2018
98 reviews

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4.4
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Udemy CEO Kevin H. Johnson
Kevin H. Johnson
18 Ratings

98 Employee Reviews

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Pros
  • "Very supportive of work/life balance and flexible hours" (in 10 reviews)

  • "Always working to improve company culture and make sure people are happy" (in 7 reviews)

Cons
  • "There’s a ton of change and Udemy is experiencing some growing pains" (in 5 reviews)

  • "Vision and strategic alignment across teams aren't there" (in 3 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (12)

    "Organized Interview Process and Thoughtful Onboarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in San Francisco, CA
    Current Employee - Customer Success Manager in San Francisco, CA
    Recommends
    Approves of CEO

    I have been working at Udemy full-time (Less than a year)

    Pros

    The recruiting team at Udemy is in a class of their own. From my initial call to coming onsite, they were prepared, on-time and showed immense interest and sincerity in helping me explore if Udemy would be a good fit for ME. They put my experience first. From prompt email follow ups, to an outlined agenda upon arrival, and even an office tour, my initial meeting was an excellent experience. They called me back in for a presentation portion and everyone was engaged and gave great feedback. After interviewing with a handful of start ups, Udemy by far showed the most care and attention to detail when it comes to recruiting. Since joining I've realized that the leadership team is available and hungry for feedback on how to make things even better. Did I mention everyone is insanely nice?!

    Cons

    It is still a start up so not all the wrinkles are smoothed out in terms of the new hire training and internal processes but that's half the fun right?!

    Advice to Management

    You inspire us to live and breath the "Let's Go" mission. Please continue to be honest, share your feedback, and celebrate our big wins with us!


  2. "Excellent Place to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Udemy full-time (More than a year)

    Pros

    -Transparent e-staff
    -Management works with you to achieve / grow your personal goals
    -A humble workforce
    -Huge emphasis on actionable and insightful feedback
    -Steadily developing and growing product
    -People take ownership, there's no punting of tasks and projects
    -Recruitment team is ace
    -Good perks: healthcare, food, time off

    Cons

    -Salaries seem below industry
    -Continuous need for more experienced leadership (it's gotten better)

    Advice to Management

    Hire experienced industry leaders, keep diversifying the workforce, make sure teams are checking in with other stakeholders regularly

  3. "Best place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Udemy full-time

    Pros

    Collaborative and learning culture
    Effective leadership and managers
    Leadership and managers promote employees' career development
    Employees are passionate about Udemy's mission to improve lives through learning
    Employees are happy at work
    Very good health insurance
    Employees receive a budget to spend on their own learning and development
    Free lunch Monday - Thursday

    Cons

    Compensation is on lower side relative to industry standards


  4. Helpful (1)

    "Dramatically changing culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Udemy full-time (More than a year)

    Pros

    Transparency, smart coworkers, and friendly culture. Fast moving but not to the extent where operations are a mess.

    Cons

    Udemy, being an e-learning product, used to value continuous learning and development of employees more so than it does today. This was evident in the hiring practices (smart people with potential to learn, but not necessarily years of experience) and opportunities for internal team transitions. There's been a definite shift where Udemy's hiring practices now puts more weight on pedigree, academic background, and hard experience. While this is probably the right direction to go towards, it has been questionably communicated and poorly executed by leadership, and has left some employees feeling devalued and anxious due to what has been communicated, structural changes, and ambiguity about direction.


  5. Helpful (2)

    "Great product and mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Udemy full-time (More than a year)

    Pros

    Great product and mission of the company. Lots of success stories on student and instructor side make the work even more meaningful. The company offers numerous perks and benefits that make the work environment pleasant. There are frequent employee trainings, events and field trips. Good work life balance and “nice” company culture.

    Cons

    The company is definitely experiencing growing pains and the way they are being handled is sometimes questionable. Some critical decisions are being made without involving stakeholders. CEO is not very present. Udemy for Business seems to be operating separately from the rest of the company. Lack of communication and coordination between departments can be sometimes frustrating.

    Advice to Management

    Improve communication, coordination and transparency in the company and between departments.


  6. Helpful (9)

    "Great company for average performers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Udemy full-time

    Pros

    Almost everyone at the company cares deeply about the company's stated mission.

    Cons

    The company doesn't actually care at all about students learning. The true company mission is to sell as many courses as possible for $10 using scammy marketing techniques (sale ends today but really the same sale starts again tomorrow!)

    Almost everyone is extremely underpaid. Worse than that, Udemy isn't a meritocracy at all. Certain people and people on certain teams get promotions and raises every cycle because the leadership on those teams play the political games that are unfortunately necessary to get promoted at Udemy. As a consequence, all the talented people who feel perpetually undervalued are forced to eventually quit to be properly rewarded (by other companies) for their performance. Udemy has a very high percentage of average and below average performers because many top performers have left over time.

    On my team, all concerns from top performers were casually dismissed by management. At the same time, the management team always seemed surprised and clueless when top people left.


  7. Helpful (10)

    "Product has potential but company lacks ability to execute and innovate at speed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Udemy full-time (More than a year)

    Pros

    - The people are generally nice and helpful.
    - The product has a great value proposition & is growing rapidly in international markets. Udemy for Business in particular has huge growth potential.
    - The company is headed for an exit in the next few years, and it's well funded. That means you get some of the excitement of being a "start-up" with very little of the risk.
    - Good work-life balance.
    - Unlimited vacation days (depends on the team if you can take them).

    Cons

    - Salaries are not competitive.
    - Because the culture is so "nice", people don't critique openly but instead torpedo projects silently.
    - Little appetite for risk - there is a preference to stick to tried and tested methods instead of trying new things.
    - The company is very political. There is a network of old-timers who have to be brought on board for new projects to take hold, no matter the merit of the idea.
    - Some members of (senior) management are in their position because of tenure, not because of skill; classic example of Peter Principle. This makes it difficult to hire for, and retain people in, positions that report directly to senior management since hires at times are more skilled than their managers.
    - Team culture varies greatly between teams; Udemy for Business (B2B) seems to have a better culture than Udemy (B2C).
    - Udemy's mission "Improve lives through learning" is not what the company ultimately focuses on. It is a market place model that measures success by number of courses on the platform and revenue, not by number of hours learnt or courses completed.
    - In general, processes are slow and driven less by outcome and more by consensus.

    Advice to Management

    Look hard at who's holding which position, and why - particularly in senior management. Work towards a stronger culture of innovation and risk taking.

  8. Helpful (3)

    "Incredible Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Video Generalist in San Francisco, CA
    Current Employee - Senior Video Generalist in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Udemy full-time (More than a year)

    Pros

    - Fast growing company
    - Operating at scale
    - Incredible mission: empowering learners around the world to low cost education, and creating revenue streams for teachers
    - Individuals can have an outsized impact of the success of the company
    - Company has a coherent 3 year plan

    Cons

    Organizational growing pains. We're not an early stage startup anymore, but we're not a mega-company either. Its hard to keep our org structure matching business priorities; individuals need to work hard to figure who stakeholders are and to create alignment and results.

    Advice to Management

    Be courageous! Continue to experiment and make mistakes. Keep striving for greatness in the product to match the exceptionalness of marketing.


  9. Helpful (2)

    "Lots of change and growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Udemy full-time

    Pros

    At it’s core, Udemy is a great company with great people.

    Cons

    There’s a ton of change and Udemy is experiencing some growing pains. There have been a lot of questionable firings and the general feel of the HR team is somewhat questionable.


  10. Helpful (2)

    "Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Udemy full-time

    Pros

    - Lots of improvements being made across the product
    - Increased investment in research, design and user experience
    - Great co-workers and culture
    - Fast growth, huge market, lots of opportunities
    - New CEO and senior team have set a clear vision
    - Crazy growth from B2B side of the business

    Cons

    - Product has lot of legacy issues to fix and improve
    - Company is split across time zones leading to occasional early calls

    Advice to Management

    Keep up the good work. We seem increasingly aligned and a clear vision has been set out. Keep the culture as we grow.


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