Universal American Reviews

Pros

Mentorship and upward movement were part of the lifestyle.

Cons

Pay wasn't that great to start.

Pros

Good product and competitive medical providers

Cons

Very poor executive leadership and direction

Pros

Entrepreneurial organization focused on innovative managed care products.

Cons

Could foster better across department collaboration

Pros

Staff was wonderful and insightful

Cons

Bought out by a company with no compassion

Pros

Small company and lots to learn and grow

Cons

I have no complaints to say.

Pros

I work with a nice group of people who work hard. Flexible work schedule, ability to work from home as needed, generous paid time off. Very grateful for the talented people who care and are willing to help.

Cons

Been here over 4 years and have had as many bosses. Company is constantly buying and selling companies, leaving you to wonder if you'll still have your job tomorrow. When people are laid off or leave (and good people are constantly fleeing this company), they do not replace them, just pile the work on the next level down. Ultimately, you end up with people who have no clue what they're doing because they're not qualified or trained for the job they've suddenly been dumped with. I was one of them. It took me months to figure out what I was doing and who the helpful players were when I was thrust into a completely new line of business with absolutely no guidance. There is a serious lack of communication -- leadership does not communicate what's going on so employees are living in constant fear that their days are numbered. And speaking of numbers, that's all we are. We are not people with families or financial responsibilities. We are that one or two salaries they want to eliminate so that the Board can make their bottom line, regardless of how loyal you've been or vital your role.

Pros

Pay, Benefits, Work from home some days a week

Cons

Management, Work Life Balance, Favoritism, Lack of Integrity with Management staff

Pros

If you are "well liked" by Executives, they offer above competitive compensation for Consultants and Managers. You don't have to be competent to be promoted. In fact, the less competent, the more likely you are to be given a management position. They willingly spend hundreds of thousands of dollars on projects they cannot implement. As a Consultant for this company, if you are "well liked" by Executive Management, you can earn $25K a month, working from home, with literally no accountability. If you have little to no leadership skills, you are guaranteed to be "fast tracked" to senior management positions. If your goal is to earn a six-figure income, never be held accountable for project failures under your leadership, have no voice, and no expectations of excellence, then Universal American in the company you want to work for.

Cons

UA is a company who's focus is more about the profits to shareholders, than the elderly population they serve. Plan designs consistently offer fewer benefits, have higher premiums and co-payments than any other company that offers by Medicare Advantage. UA has failed to deliver on any promises made to providers and members over the past five years. Outside of Houston, they have never successfully implemented collaborative partnerships Executive leaders turn a blind eye to incompetency. Feel threatened by anyone who is a "visionary". There is no accountability for process failures and no desire to "do the right thing", for employees (unless your in one of the clicks), sales agents, providers, health systems or their members.

Pros

Well, they pay you and they do offer health coverage. Flexibility (working from home or hours) does exist around company, although it seems to be ok for employees who are "in" and not equally applied to all.

Cons

Seems strange to work for a company that does not require its members to use mail order for prescription drugs, in fact does not offer it at all, yet requires employees to use mail order for prescriptions with the insurer they use for employee healthcare coverage. Salary increases in past two years have been pitiful - 2% around the board. This company is making money hand over first yet employee contribution to health care benefits far exceeds the 2% increase you get. Yes, economy and business in US is in bad shape, but not this company. So, seems like it's just a good excuse to be handing out 2% raises. There is very little, if any, interaction between management and employees. If there is, we're not seeing it.

Pros

Staff very Knowledgeable about CMS regulations and the organization works hard to meet the requirements. Compensation is competitive , and hours are flexible .

Cons

Communication is poor throughout the organization, developmental and growth opportunities are limited. Lots of moving parts and sustained change in staffing has created significant knowledge gaps . Many tenured staff have limited business acumen, poor business etiquette, do not get the big picture and contribute to the "strange culture". Company is experiencing growing pains as a results of business decisions that did not turn out favorably, now needs to rethink its course and staff are unsettled due to right sizing. Silo environment...not collaborative.