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Universal American

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Universal American Reviews

Updated Apr 5, 2021

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Found 165 of over 170 reviews

2.6
37%
Recommend to a Friend
47%
Approve of CEO
Universal American Chairman, President, and CEO Richard A. Barasch
Richard A. Barasch
83 Ratings
Pros
  • "Good company to work, allow work from home(in 12 reviews)

  • "1 week training in Houston, with individual training(in 4 reviews)

  • Cons
  • "Management, Work Life Balance, Favoritism, Lack of Integrity with Management staff(in 5 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 3 years

      Great Company

      Jan 17, 2021 - Senior Business Technical Analyst in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Small company and lots to learn and grow

      Cons

      I have no complaints to say.

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    2. 4.0
      Former Employee, more than 1 year

      Great place to work

      Mar 29, 2021 - Director in White Plains, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Entrepreneurial organization focused on innovative managed care products.

      Cons

      Could foster better across department collaboration

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    3. 2.0
      Current Employee, more than 5 years

      Once A Gem

      Apr 5, 2021 - Senior Accountant in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Staff was wonderful and insightful

      Cons

      Bought out by a company with no compassion

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    4. 3.0
      Former Employee, more than 1 year

      Good Company to work for

      Sep 30, 2020 - Appeals and Grievance Coordinator in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay, Benefits, Work from home some days a week

      Cons

      Management, Work Life Balance, Favoritism, Lack of Integrity with Management staff

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    5. 4.0
      Former Employee, more than 3 years

      Was a nice family oriented company

      Jul 31, 2019 - Marketing Manager in Lake Mary, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible with your schedule.

      Cons

      Being bought out by WellCare.

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    6. 2.0
      Current Employee

      Stressful Place to Work

      Jul 17, 2016 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I work with a nice group of people who work hard. Flexible work schedule, ability to work from home as needed, generous paid time off. Very grateful for the talented people who care and are willing to help.

      Cons

      Been here over 4 years and have had as many bosses. Company is constantly buying and selling companies, leaving you to wonder if you'll still have your job tomorrow. When people are laid off or leave (and good people are constantly fleeing this company), they do not replace them, just pile the work on the next level down. Ultimately, you end up with people who have no clue what they're doing because they're not qualified or trained for the job they've suddenly been dumped with. I was one of them. It took me months to figure out what I was doing and who the helpful players were when I was thrust into a completely new line of business with absolutely no guidance. There is a serious lack of communication -- leadership does not communicate what's going on so employees are living in constant fear that their days are numbered. And speaking of numbers, that's all we are. We are not people with families or financial responsibilities. We are that one or two salaries they want to eliminate so that the Board can make their bottom line, regardless of how loyal you've been or vital your role.

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      5 people found this review helpful
    7. 3.0
      Current Employee

      It's "OK"

      Aug 20, 2010 -  in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Well, they pay you and they do offer health coverage. Flexibility (working from home or hours) does exist around company, although it seems to be ok for employees who are "in" and not equally applied to all.

      Cons

      Seems strange to work for a company that does not require its members to use mail order for prescription drugs, in fact does not offer it at all, yet requires employees to use mail order for prescriptions with the insurer they use for employee healthcare coverage. Salary increases in past two years have been pitiful - 2% around the board. This company is making money hand over first yet employee contribution to health care benefits far exceeds the 2% increase you get. Yes, economy and business in US is in bad shape, but not this company. So, seems like it's just a good excuse to be handing out 2% raises. There is very little, if any, interaction between management and employees. If there is, we're not seeing it.

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    8. 3.0
      Current Employee, less than 1 year

      Quest to Do the Right Thing

      Jul 31, 2014 - Anonymous Employee in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Staff very Knowledgeable about CMS regulations and the organization works hard to meet the requirements. Compensation is competitive , and hours are flexible .

      Cons

      Communication is poor throughout the organization, developmental and growth opportunities are limited. Lots of moving parts and sustained change in staffing has created significant knowledge gaps . Many tenured staff have limited business acumen, poor business etiquette, do not get the big picture and contribute to the "strange culture". Company is experiencing growing pains as a results of business decisions that did not turn out favorably, now needs to rethink its course and staff are unsettled due to right sizing. Silo environment...not collaborative.

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    9. 1.0
      Former Employee

      Demoralizing, tragic and embarrassing!

      May 10, 2012 -  in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you are "well liked" by Executives, they offer above competitive compensation for Consultants and Managers. You don't have to be competent to be promoted. In fact, the less competent, the more likely you are to be given a management position. They willingly spend hundreds of thousands of dollars on projects they cannot implement. As a Consultant for this company, if you are "well liked" by Executive Management, you can earn $25K a month, working from home, with literally no accountability. If you have little to no leadership skills, you are guaranteed to be "fast tracked" to senior management positions. If your goal is to earn a six-figure income, never be held accountable for project failures under your leadership, have no voice, and no expectations of excellence, then Universal American in the company you want to work for.

      Cons

      UA is a company who's focus is more about the profits to shareholders, than the elderly population they serve. Plan designs consistently offer fewer benefits, have higher premiums and co-payments than any other company that offers by Medicare Advantage. UA has failed to deliver on any promises made to providers and members over the past five years. Outside of Houston, they have never successfully implemented collaborative partnerships Executive leaders turn a blind eye to incompetency. Feel threatened by anyone who is a "visionary". There is no accountability for process failures and no desire to "do the right thing", for employees (unless your in one of the clicks), sales agents, providers, health systems or their members.

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      2 people found this review helpful
    10. 3.0
      Current Employee

      Common Sense Lacking

      Aug 16, 2010 - Analyst in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Analyst Salary is very competitive. People are nice to work with. Company feeds employees in times of high stress.

      Cons

      Very top heavy, including contracted project managers. They over work you into the late hours and have meetings past midnight during projects. "wearing many hats" is a literal statement at this company. There's not much management feedback given to employees. Management has tendencies to thwart responsibility and not take ownership of information. Management is very opportunistic when it comes to relinquishing responsibility, losing sight of common sense. Lots of turnover in Operations-but hardly much in the IT organization. Systems are very fragmented and not well thought out,having to resort to a lot of band aids to fix problems. There's not oversight into business unit practices. Compliance department lacks clarity surrounding guidance. Feeding employees high fat/high cholesterol food during times of stress.

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    Viewing 1 - 10 of 165 Reviews

    Universal American Reviews FAQs

    37% of Universal American employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Universal American 2.8 out of 5 for work life balance, 2.4 for culture and values and 2.5 for career opportunities.

    According to reviews on Glassdoor, employees commonly mention the pros of working at Universal American to be coworkers, compensation, benefits and the cons to be senior leadership, career development, management.

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