WSIB Reviews | Glassdoor

WSIB Reviews

Updated June 21, 2018
98 reviews

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3.1
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Tom Teahen
16 Ratings

98 Employee Reviews

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Pros
Cons
  • "Work life balance, promoting within, hiring process" (in 4 reviews)

  • "Many new hires are constantly threatened by management that they may not make it" (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cambridge, MA
    Former Employee - Anonymous Employee in Cambridge, MA

    I worked at WSIB full-time (More than a year)

    Pros

    Benefits and pension, and compensation.

    Cons

    Work life balance, promoting within, hiring process.


  2. "Human Resources Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WSIB full-time

    Pros

    Good salary and benefits. Lots of growth opportunity.
    Lots of transformation and modernization initiatives

    Cons

    Government agency can sometimes make decisions for political reasons

  3. "Best Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WSIB full-time (More than a year)

    Pros

    Excellent Pay
    Excellent benefits
    Great pension
    Lots of positions

    Cons

    Lots of change going on right now, I personally like change but the more senior employees don’t.

    Advice to Management

    Keep doing what you’re doing! Looking forward to my career.


  4. "Eligibility Adjudicator"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WSIB full-time

    Pros

    - Salary is competitive
    - Security in the union
    - Pension

    Cons

    - Workload can be demanding in Eligibility and Case Management


  5. "Account Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WSIB full-time (Less than a year)

    Pros

    Great salary, benefits, training. Work is something you can leave at work. Usually there are plenty of opportunities for overtime.

    The organization shows some commitment to change and improvement.

    Cons

    Management style can differ from manager to manager resulting in different experiences depending on who you get placed under. This is more than just personality differences but seems to be due to lack of proper training for some of the older managers who seem to be stuck to old ways of doing things even when the policies have been updated.

    It can be a stressful job, the work is done at a computer and it's set up basically like a call center.

    Work schedules are very structured and tasks can be repetitive and monotonous. It is a job where it's very easy to burn out at.

    You're talking to people all day and you can get rude people, you also have to deal with the occasional abusive caller or threat.

    Being on contract can suck because you don't get access to a lot of the perks the full timers get, such as vacation, tuition reimbursement, and other bonuses that make the job worth it.

    Advice to Management

    Provide more training to your managers, especially the older ones who might be stuck in their ways.

    Know that it's a stressful job and taking days off as contract employees shouldn't be discouraged as it is very easy to burn out in this job.

    Work from home options would greatly help with job satisfaction and turn over.


  6. Helpful (1)

    "Awesome place to grow and learn within alongside ambitious individuals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Toronto, ON (Canada)
    Current Employee - Business Analyst in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WSIB full-time

    Pros

    - The pay is excellent
    - Strong learning opportunities and internal growth opportunities within; you are encouraged to grow and develop even if that means switching to another department within WSIB
    - Awesome co-workers—some old and lots of new graduates here bringing innovation and fresh eyes to tried solutions
    - Location—Simcoe Place is near Union Station so getting to work is easy.

    In sum: the best company I've ever worked at in my career.

    Cons

    - Limited work from home policy; the company is really trying to extend this to lots of positions but is still in early stages

    - Pace can be slow, with varying levels of urgency depending on who you work with

    Advice to Management

    Awesome management with strong vested interest in all employees.


  7. Helpful (1)

    "Beware the Sweat Shop Environment of Eligibility Adjudication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Eligibility Adjudicator
    Current Employee - Eligibility Adjudicator
    Doesn't Recommend
    Neutral Outlook

    I have been working at WSIB full-time (More than 3 years)

    Pros

    Salary, benefits, and friendly colleagues

    Cons

    Insufficient training
    Lack of mentorship to new hires
    Unrealistic workload
    Low morale

    Advice to Management

    Review and follow-up with established employees who transferred departments to train for Eligibility Adjudicators only to quit and return to their former positions. MANY colleagues leave Adjudication due to the abysmal training, lack of support, and unrealistic workload dumped on them within a very short time after training. These are people who are already familiar with the corporate culture and cumbersome software (ACES). If they succumb to the poor working conditions, it's a wonder how those newly hired from without can succeed.

    Management is spread so thin that they are unavailable to new EAs to answer questions. New EAs are expressly told not to be talking to other colleagues (to ask those questions when the management isn't here) and if found whispering, are reprimanded. So how does one move forward with claims if they are not given support?

    If those employees who returned to their prior positions were outside workers who quit or didn't pass the practicum and were let go, you can bet Service Canada would be wondering what was happening at the WSIB due to the amounts of people leaving the position.

    Advice to those considering accepting an EA position: Think very carefully before quitting your present job. If established employees of the WSIB cannot cope with the stress of unrealistic expectations and quit to return to their former positions, your chances of succeeding are slim.

  8. Helpful (6)

    "Didn't last long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Toronto, ON (Canada)
    Former Employee - Customer Service in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WSIB full-time (Less than a year)

    Pros

    Pay Pay Pay Pay Pay (5 word minimum, but not worth it to keep me there)

    Cons

    Management. Depressing Environment. Stuck to desk all day long (which is understandable for the role, but tracking every minute is not ideal for me). Some co-workers were quite petty (talking behind backs, senior reps scared of new blood)


  9. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hamilton, ON (Canada)
    Current Employee - Customer Service Representative in Hamilton, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WSIB full-time (Less than a year)

    Pros

    development, salary, work-life balance, co-workers are great

    Cons

    slow, obvious holes in the system

    Advice to Management

    be more pro-active


  10. Helpful (6)

    "Unfair treatment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WSIB (More than a year)

    Pros

    Pay is good but that’s really all.

    Cons

    Management in communications department might as well not exist. Favouritism by director to girls is disturbing. Completely unfair treatment. Union employees are lazy and if your new you end up doing all the work with little to no recognition

    Advice to Management

    Quit and let someone qualified do the role.


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