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Cvent

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Cvent

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Cvent FAQ

Have questions about working at Cvent? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Cvent.

All answers shown come directly from Cvent Reviews and are not edited or altered.

57 English questions out of 57

November 8, 2022

What is paid time off like at Cvent?

Pros

-Young workforce. They make an effort to hire fresh out of college, so the workforce is young and great for making friends in a new city fresh out of college. -Decent benefits. They offer standard PTO, maternity leave and adoptive parent leave (6 weeks - not enough time, but better than nothing), and an OK insurance plan -The CSA role really is a good entry point into Cvent. If you have your eye on another role (Product, Sales, etc.) it's a great foot in the door and they often hire from within

Cons

-This role requires you to sign a contract that forces you to pay Cvent back for 'training' received at the beginning of the job. This is a huge red flag and is NOT the norm in SAAS companies. This role has high turnover for a reason and this is their attempts to improve turnover rates as opposed to listening to feedback about interoffice politics from existing CSAs. -Speaking about the Client Success Department individually, it is the worst position to have at the company. You are stuck between Sales and Support. You have to deal with unhappy clients when Sales oversells them on what Cvent is capable of, which happens often. You're yelled at by clients when the product fails or doesn't work as expected, which happens often because again, Sales oversells clients on the capabilities of the product. As a CSA at Cvent, you're in between these two positions and essentially the punching bag for clients and you're not paid enough to be everyone's punching bag. -Client loads are unrealistic. One CSA might have as many as 100+ clients at one time, with the expectation that you're speaking with at least 80% of your client list each quarter. Considering the product itself requires multiple calls to adopt and implement, this makes for a stressful work experience and many days with back to back calls from start to end without the ability to work over time. This encourages employees to work off the clock in order to get their work done to meet metrics. -The training program for CSAs creates a very cliquey and competitive environment within the role itself. Rather than working with fellow CSAs, you're working against them to hit your metrics that quarter and be better than your peer. The training program was also needlessly stressful. -Sales and Client Success are pitted against each other for the same metrics. When two departments have the same metrics, it means you're fighting even more of your coworkers to do your job. This makes a frustrating job even MORE frustrating and fosters a lot of animosity and disrespect between Sales/Account Managers and CSAs. -'80 is the new 100' is a genuine company principal. This means they admittedly release products before they are 100% thought out and before they are 100% complete. However, it's not sold to the client that way. When clients are sold on a product expecting it to be complete and it isn't, it is the CSAs that are receiving the brunt of their unhappiness. -Don't believe the 'Best Place to Work' Awards. Working here has shown me the light and I'll never trust a 'Best Place to Work' list ever again. Due to sheer size of Cvent, they are able to stack the votes in their favor. There are internal communications and voting drives to be sure every employee votes for Cvent as a 'Best Place to Work'. If you're in Sales, then maybe this is a good company to work for, but on the Client Success side, it is not. -Leadership doesn't listen to employee feedback. They simply aren't invested in improving the work experience for CSAs. -If you take the role, be prepared to drink the kool-aid, otherwise you'll be pretty miserable and just counting down to your contract expiration.

They offer standard PTO, maternity leave and adoptive parent leave (6 weeks

November 8, 2022

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February 4, 2021

Does Cvent offer massages?

Pros

Chill work environment Everyone tries to get along with each other A couple fun events a year Free stuff like glasses, water, lunch containers

Cons

Pay seems to be under industry average

Free stuff like glasses, water, lunch containers

February 4, 2021

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March 28, 2021

Does Cvent offer relocation assistance?

Pros

Ok benefits package for employees.

Cons

They under pay and call it culture. They just want yes men not thinkers

Ok benefits package for employees.

March 28, 2021

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September 8, 2022

Does Cvent offer family leave?

Pros

Everyone is willing to help you figure things out, salaries are great, people are positive, type-a workers throughout, HUGE marketing teams with different specialties.

Cons

Bleh benefits, health insurance wont cover employees domestic partners, takes 6 months to get 401k match and be allowed to get equity, no sort of family planning benefits just low amount of paid parental leave.

Advice to Management

Keep salaries competitive and consider unlimited PTO and better healthcare

Bleh benefits, health insurance wont cover employees domestic partners, takes 6 months to get 401k match and be allowed to get equity, no sort of family planning benefits just low amount of paid parental leave.

September 8, 2022

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November 15, 2021

Does Cvent offer life insurance?

Pros

Great life with great benefits

Cons

Pressure and HR team never hears you

Great life with great benefits

November 15, 2021

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57 English questions out of 57

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