What are perks and other benefits like at HubSpot?

Company has good perks such as work from home and benefits are competitive

Company is performing silent lay off, not hiring back fills. Stress levels increasing and work life balance is the worst I've ever seen. Management are turning the heat up and people are on a burn out. So many colleagues burning out and walking away.

Good salary considering you can work remotely, although you can maybe do better if you're based in London. Interesting and challenging work. Hiring and promotions are quite meritocratic, at least compared to other places I've worked, so most colleagues are good at what they do. A lot of autonomy and not too many meetings.

Staff morale is low due to erosion of culture and recent compensation changes, although that's a general trend in the industry. Leadership still too focused on putting in AI everywhere rather than improving the poor core product, despite customer pushback. Performance management causes stress. Small teams mean lack of knowledge sharing and single-person dependencies are the norm, and engineers are typically on call at least one week out of four. Lack of transparency at times, although I knew that before starting since the recruiter misled me about the interview process. "Flexible time off" means you get the bare minimum 20 days, and any more is at manager discretion and can depend on performance. Most other benefits (pension, sick leave, etc.) are minimal compared to other companies, although the private healthcare is good. Not open to part-time working. The London office facilities are very poor compared to the fancy Dublin and Boston ones.

Engineers are able to work remotely

Benefits are reduced every year, we are treated like children, constant gaslighting from upper leadership, high performance culture push without commensurate compensation packages

I joined as the company was going through an accelerated period of growth and had recently won awards for its company culture. The company prided itself on transparency, leading with empathy, and a flexible remote-first culture. I learned about this through the interview process. Likewise, there were excellent perks at the time of joining, which included RSUs, unlimited PTO, potential promotions that could happen at any point in the year, and free books for our continual growth and development.

By the time I left in 2024, a lot of the benefits were rolled back and so was HubSpot's culture of transparency. I've never been at a company where there was such a disconnect between what people would write about on LinkedIn (optimistic stories and news designed to drive excitement about the company) and the actual employee experience. For reference, HubSpot is not my first company of this size. Some example employee experiences that stand out included: - Sudden and poorly communicated layoffs for specific employees, not even a team or division. Would typically find out only through Slack that someone was gone even though that person may have been in a high-visibility role. - A culture where employees were afraid to give constructive feedback to management for fear of retaliation (a sudden PIP for an otherwise until that moment stellar performance).

Your peers, because you normally bond with people who experience the same traumas

I work at HubSpot, where I was able to adapt perfectly to the job. However, I have never been able to adapt to the management. The support department is very separate from the rest of HubSpot; it is so separate that the benefits and culture applied in other departments do not apply here. The entire support management team at HubSpot is contaminated with the worst traits you can find in a leadership team: favoritism, injustice, persecution, gaslighting, extreme micromanagement, and blacklists where managers, based on prejudices and grudges, decide who can apply for certain positions and who does not deserve an opportunity, based on subjective opinions. Even if metrics are in order, they believe they hold the ultimate truth. The support management either knows nothing or doesn't care because they are given autonomy to operate, which allows them to make their own rules within their territory. There are managers who interpret it as an aggression if you don't speak to them in a positively toxic manner and don't say yes to everything they want. The worst is the horrible gaslighting that I and other colleagues have been subjected to, Even with our metrics in order, they make us doubt our mental and physical capabilities. If yuo dare to have a conversation with something to said that don't like to any manager... How dare you? They will chase you and accuse you of being disrecpectful and target you as a problem. And you will fall in their black list... the "Not high performers" list, and if you're on that list, forget about growing options Getting sick in the support department in Latam is a death sentence. You can't have a recurring illness or injury because instead of caring about your health, they directly tell you that you are a dead weight for the company. They talk and preach about inclusion and neurodivergence, but I have seen people on the spectrum mistreated and even pressured to leave the company. The benefits that other departments get are not applicable in support. The managers will make you feel guilty if you try to use the unlimited PTO benefit because you need to reach a number of units of work, and you can even use the medical benefits because, as I mentioned before, you can't get sick. Just imagine you as an employee being really burnout, telling your manager because you need help and she replies with a: "Well, you're the only one who mentions burnout, so everyone is good. Keep working." They are not leaders, they do not inspire, they scare, ignore, accuse, fire, and only want to impose their will. Avoid this position at all costs! All other departments know and talk about it. THEY ALL KNOW THE KIND OF LOUSY AND TERRIBLE PEOPLE YOU ARE!!

I had the privilege of working with some truly amazing people and being part of a great team, something I will always be grateful for. That level of camaraderie and collaboration was a unique experience. I also appreciated the generous benefits package and the unlimited PTO policy, which provided a sense of flexibility and support that made a real difference during my time at HubSpot.

Over time, a noticeable shift towards a high-performance culture seemed to prioritize metrics over employee well-being, leading to increased workloads without corresponding adjustments in compensation or resources. Inconsistent communication and frequently changing priorities within the contract management role created confusion and inefficiencies. Often, tasks felt misaligned with strategic goals, and clear answers from leadership were hard to come by. Training programs were underdeveloped, leaving employees feeling less prepared post-training. This gap extended beyond contract management, as I frequently found myself helping Customer Success Managers (CSMs) with their responsibilities. The delineation of roles, while established on paper, was not respected in practice. Attempts to set boundaries or clarify responsibilities were sometimes perceived negatively, impacting team dynamics. Leadership quality varied significantly. Some managers lacked the knowledge to provide meaningful support, leaving employees reliant on teammates for problem-solving. Favoritism within management was apparent, influencing promotions and creating an unequal work environment. Certain managers occasionally crossed professional boundaries by oversharing personal information, leading to discomfort and, at times, pressure to reciprocate. There is a strong emphasis on unwavering positivity and loyalty to the company’s mission, which can sometimes feel forced and unbalanced. While promoting positivity can boost morale, it often felt like genuine concerns—such as workload and burnout—were dismissed or reframed in ways that didn’t address the core issues. Employees are expected to fully immerse themselves in HubSpot's culture and values, but this intense focus can sometimes feel overwhelming or "cult-like," especially when the demands of the job lead to burnout. It's only in those moments of exhaustion that the pressure to "live and breathe HubSpot" becomes apparent. While HubSpot implemented a market adjustment for salaries a few years ago, compensation remains below market averages, particularly for the demands and expectations placed on employees. Additional incentives, such as SPIFs (Sales Performance Incentive Funds), are offered, but they are difficult to track and heavily taxed, which diminishes their impact. The performance review process lacks consistency and transparency. There is no clear alignment on what defines high-performing, average, or below-average employees, leading to surprises during review cycles. Since compensation increases are tied to these reviews, this ambiguity often creates frustration. . One of the most frustrating experiences was receiving a below-average performance review despite meeting the established quota criteria and all other expectations. This was due to my teammates slightly outperforming me, which led to my performance being viewed negatively by comparison. It was disheartening to see reviews tied so heavily to relative performance rather than being evaluated against clear, objective standards. Raises and promotions appear to be influenced by favoritism rather than objective metrics, requiring employees to "campaign" for recognition. This subjectivity undermines morale and creates a perception of inequity in career advancement. There have been noticeable instances of misconduct or "cheating" that go unaddressed, depending on the individuals involved. In some cases, those engaging in questionable practices are even rewarded, which fosters a sense of unfairness and mistrust within the team.

Great benefits and the pay is great the first year on ramp since quota is obtainable

Quota is high when average delas sizes are low. Very little leads coming in and if they do come in they are terrible. Very much a churn and burn company, alot of burnout and management encourages working after hrs and on weekends

This is one of the best companies I’ve worked for, with a fantastic culture, excellent benefits, and great flexibility. I can honestly say that everyone here is amazing. Great product and customers

The role itself is quite transactional and heavily results-driven, which is fine, though it can become a bit repetitive over time. Customer success tends to lean more towards support rather than a consultative approach.

- There is nothing redeeming about working here

This company is run off nepotism. The company came up as a startup and grew to a really large scale during COVID years. The people that started during that time promoted themselves to high ranks but very few of them have any skills to justify that. After promoting themselves, they made a bunch of insane policies to make it impossible to grow as newer hires, The ladder is non-existant for IC engineers, just 3 rungs before you hit a dead-end where the next promotion is an exclusive club of "5%" of the company and don't expect to get to this title. Most of the people at the Staff+ level are just loud obnoxious and information hoarders that make themselves seem special but are not anymore or less talented than people who were hired externally who actually probably have more experience and knowledge. The CTO rants and raves about how lazy every engineer in the company is for complaining about burnout and acts like he has any experience as an IC every chance he gets, with vague anecdotes about how "When I was an IC...I would walk 7 miles back and forth in the snow to deliver" that couldn't possibly be true because he has spent less than 1 year as an IC before being promoted to Senior leadership when the company was still small. They make unsustainable demands each quarter while also struggling with an ADHD leadership that can't decide what they actually want and changing priorities on a whim. Also, the new CPO has been slowly cutting back benefits, no more Unlimited PTO but they are also not doing accrued vacation so they can still not payout when you leave. The removed the 5 year anniversary bonus. They doubled health insurance costs.

HubSpot remains committed to remote work (for now)

In my time there, I witnessed HubSpotter become incredibly disillusioned with the company and its leadership. The downfall started when they chose to do layoffs and then immediately hire back a lot of those roles. They use sneaky tactics like reorgs to do further scaling back on their headcount without having to call it a lay off, and many many orgs and teams are already understaffed when they do it. Leadership is not listening to individual contributor concerns about staffing and work load, the messaging about "use AI tools to get faster or else" is highly concerning and awful for morale, and they are consistently rolling back more and more benefits and perks.