Netflix FAQ

Have questions about working at Netflix? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Netflix.

All answers shown come directly from Netflix Reviews and are not edited or altered.

56 English questions out of 56

February 6, 2021

What is paid time off like at Netflix?

Pros

Great leadership, open communication, flexible time off policy, competitive pay, everything and ore you'd expect from this company.

Cons

none that I can think of

Advice to Management

none

Great leadership, open communication, flexible time off policy, competitive pay, everything and ore you'd expect from this company.

February 6, 2021

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February 20, 2019

Does Netflix offer massages?

Pros

Good entertainment content and service to consumers. The good news; it’s easy to get a CSR job. They claim to hire only “top performers”, but you don’t even need to have call center experience to get hired. Also, no background check or drug screening. So if you’re into your substances, you won’t be alone. There are no performance criteria or reviews. Sounds good. However, makes it hard to know where you stand with them. Everyone is in fear of losing their jobs. The pay is good. They have to pay higher to keep up with their employee turnover problem. Benefits are OK. Paid parental leave is great. You only have to be employed for a short time and are eligible for months of paid leave, when you or your spouse has a baby. Work a month, get paid for four—a pretty good deal. They make a big deal out of the free coffee, green bananas and trail mix. They supply free toilet paper, too.

Cons

Don’t let the name on the building fool you. The SLC call center is not like the Netflix you see on TV or in the media. It’s just a call center with a fancy name. When looking at reviews, you will want to distinguish between the corporate side of the business (Streaming, Production, Los Gatos, L.A.) and the SLC customer service facility. The customer service division is the stepchild of Netflix. The pay is different, benefits different, policies different, culture different and management way-different. You hear a lot about Netflix culture, values and diversity. Don’t mistake corporate’s PR for what’s going on in SLC. SLC has their own set of rules. All of the decision-makers are young, macho, wanna-be hipster, white men. They are very good at playing the game. Do it their way or get out. If you can get along with them, you may have a chance to hang around a while and put the fancy name on your resume. If you’re not one of them, there’s not much advancement opportunity. Netflix CS employees are disposable. Lots of turnover. Because people get sick of the ‘we’re Netflix and you should just be happy to work for us’ ego-crap or are fired for not fitting into the cult-ure.

Advice to Management

Probably a good idea you off-ed the customer service business to outsourcers. It was clear you didn't care about this division or its employees. To Corporate Netflix management-stop listening to your own self-generated, self-promotional messaging. Don't hide behind the (now aged) Culture Deck and current PR about diversity and gender equality and really look at what's happening inside your company.

They make a big deal out of the free coffee, green bananas and trail mix.

February 20, 2019

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January 11, 2021

Does Netflix offer dental insurance?

Pros

Top of market pay philosophy, 401K match, great health, vision, and dental insurance. Best colleagues you can hope for in most instances.

Cons

The salt lake office was moving in a great direction for the first year and a half. However things have begun to backslide due to the lack of effective leadership and the hinderance of their ability to make necessary changes. There is a culture of fear that is exacerbated by the incompetent leadership of the acting OM.

Advice to Management

Live the culture and understand your employees jobs. Listen to the feedback about yourselves and the way the workflow is managed.

Top of market pay philosophy, 401K match, great health, vision, and dental insurance.

January 11, 2021

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June 16, 2021

Does Netflix offer family leave?

Pros

Netflix has stellar benefits including up to 12 months paid parental leave and a $75K allowance for adoption. There are incredibly smart people throughout the company. Many are willing to be at the forefront of innovation. There is a strong focus on D&I

Cons

When a directive comes from the top it is not questioned. This does mean some people operate out of fear.

Advice to Management

Don't take a directive as the only way to do things, explore and truly live the culture of context not control.

Netflix has stellar benefits including up to 12 months paid parental leave and a $75K allowance for adoption.

June 16, 2021

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September 22, 2020

Does Netflix have a pension plan?

Pros

- Amazing colleagues - hard working, smart, supportive - Strong brand and fantastic content creators, Netflix truly lives and breathes entertainment - Constantly striving to improve the way we work, extremely agile work environment - Generous - high monthly salary, good bonuses (option program) and pension, maternity/paternity support, 'unlimited' days off, free food/drink at the office and much more

Cons

- Extremely competitive environment due to everyone being an overachiever. Work is never ending - 24/7 - on weekends, public holidays, during your vacation. I received emails from my manager on New Years eve with an expectation for me to respond. - Unlimited days off sound great, but when you go on vacation you need to be ready to work. Every. Single. Day. Nobody will take over your work or help offload when you are gone, it's up to you to make your work happen. Since I started 2 years ago I have checked my email every, single day. Including on my sisters wedding. - At any moment you can be given a new position at the office, that you might not want or need, but it's part of the constant change that is Netflix. If you don't accept it, your services are on longer needed. -...or even worse, you will be laid off. I've seen amazing people being let go because their manager didn't feel they were 'engaged enough' - as in, they wanted a life, disagreed one too many times or the reasoning was even more vague. - It feels like most that work here just go with the flow. If they keep their job one more month, great, if not...well they made some money and it looks good on their CV. - Generally you don't have any work stability and you need to be ready for that i.e. never knowing whether you will have a job in 3 months or not. - Maternity/paternity leave for a year never happens - if you get 2-4 months without having to worry about your job then that's fantastic. - If you have a family, and children, have a good long think about what matters in life before accepting the offer. I am 'lucky' to not to have kids, just a very supportive partner, and I still feel like the worst person ever at least 1-2 days per week (as I just always cancel outings with my partner and/or friends because of work). I see parents struggling weighing the glossy work that is Netflix vs their love for their children vs being able to buy that fancy bag or car. It's heartbreaking at times.

Advice to Management

- You are amazing in so many ways, but please try to see that workaholism and pinging on public holidays isn't cool. - Sitting in a meeting while you are extremely sick (Covid/flu, vomiting etc) isn't inspirational. - Telling your staff that 'being burnt out isn't real/it doesn't exist - it's just the staff member being lazy' won't make us work harder. Finding balance in work and life is what makes us creative, what makes us passionate and what makes us happy. Netflix has changed so much in the past couple of years and for me the journey we are on is to change the world with our streaming content, we want to engage and spark joy - all around the globe and without prejudice. Please don't lose sight of what's important, and the positive impact we have on society as a whole (including the well being of your staff), in the chase for money alone.

high monthly salary, good bonuses (option program) and pension, maternity/paternity support, 'unlimited' days off, free food/drink at the office and much more

September 22, 2020

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56 English questions out of 56

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