Netflix Reviews | Glassdoor

Netflix Reviews

Updated April 20, 2018
739 reviews

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3.6
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Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
519 Ratings

739 Employee Reviews

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Pros
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More Pros and Cons

  1. "Contracts Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time

    Pros

    Great culture. Fun company to work for

    Cons

    workloads could be heavy. hours could be more flexible

    Advice to Management

    they are doing just well.


  2. "Great benefits but not for everyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Salt Lake City, UT
    Former Employee - CSR2 in Salt Lake City, UT
    Recommends

    I worked at Netflix full-time (More than a year)

    Pros

    25 plus days of PTO and health benefits are great.

    Cons

    Customers can be difficult and it can be a kinda fear based environment based on the seriousness of implementing feedback and depending on your supervisor.

  3. Helpful (10)

    "Growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product in Los Gatos, CA
    Former Employee - Product in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time (More than 5 years)

    Pros

    Autonomy, good place for self-starters, open culture where you can reach out to anyone with ideas and ask for input.

    Cons

    A culture of fear. Level of stress is high and I have been through so many team members being fired or let go that I can't even count them.

    Advice to Management

    Look at skills not experience when shaping the teams. Some people were good at the early phase and are also able to adapt. Identify the strong candidates who are able to work cross-functionally rather than getting rid of entire teams when you are moving into a new direction.


  4. "Netflix customer support agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time

    Pros

    Best place to work & learn

    Cons

    There is no cons of Netflix

    Advice to Management

    You guys should need to give more priorities to your senior employees.


  5. "Amazing company and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Salt Lake City, UT
    Current Employee - Technical Support Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (More than a year)

    Pros

    This is the most interesting and engaging job I've ever had. Amazing benefits with great leadership and a feedback driven culture. Every day is a new challenge. TSR is a great role for curious people who want to avoid a monotonous work routine.

    Cons

    Since there is a need for 24/7 coverage, your shifts can potentially be less than ideal (working weekends and overnights), but shift bids are held every 3 months.

    Advice to Management

    Thanks for all you do!


  6. "costomer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Costumer Service
    Current Employee - Costumer Service
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Netflix full-time (Less than a year)

    Pros

    Great culture, smart people
    Good pay
    Good benefits

    Cons

    Fast pace, very intense, long hours.
    extremely competitive.


  7. Helpful (17)

    "Who really is watching?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Neutral Outlook
    Approves of CEO

    I have been working at Netflix full-time (Less than a year)

    Pros

    Great benefits
    Competitive pay
    Flexible schedule (for the most part)
    Tons of Netflix swag
    Free Netflix membership
    Game room
    Food at a very affordable price

    Cons

    1. They either like you or they don’t. You HAVE to play work politics and meet as many upper level managers as possible. Your numbers, your adaption to their “culture”, and your prior work experience DO NOT matter when it comes to growth within the company.
    2. You can’t get up and use the bathroom. Your breaks and lunches can be moved around (if approved by WFM) so they tell you to move your break up so you can get up and use the bathroom. You literally have to fill out HR accommodation forms to have certain privileges such as bathroom use.
    3. You had an emergency? If you have the emergency hours to cover it, GREAT! But if you don’t, expect to be put on probation or fired the next time you walk in. They expect you to PTO 24 hours before and it’s like they wanted you to anticipate the emergency 24 hours before.
    4. Coaching is a joke. Literally the sups ask us what WE want to work on. What we thought of our own performance and place those ideas into our action plan. My question is, aren’t the sups suppose to know the problems? Aren’t they suppose to be the ones prepared for the meeting and have a course of action? It feels like I’m doing their job and they just say “great idea let me write this down and submit it!” They will ALWAYS tell you what you are doing wrong but unless upper management makes a comment about moral being down, they will never compliment you.
    5. Utah is a right to work state. In plain English it means the company doesn’t need to have a reason to fire you, hence why a lot of other big companies place their call centers here. This law allows some employers to abuse the stability of employees and base their decisions on emotions instead performance.

    Advice to Management

    You want us to live by NetflixCS values yet your own supervisors don’t live up to those values. Stop making it seem like it’s ok to voice our opinion when in reality you fire people for crossing that line or for exposing upper management. You do not provide a stable working environment, nobody leads by example, stop promoting people that are ill equipped for the promotion and most of all stop treating us like customers by POS POS (keeping things positive and avoiding the problem to focus on what CAN be done) and dancing around our questions or concerns.

  8. "TSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSR in Salt Lake City, UT
    Current Employee - TSR in Salt Lake City, UT
    Recommends

    I have been working at Netflix full-time (More than 3 years)

    Pros

    Free Netflix, something new everyday, autonomy,

    Cons

    If you don't improve, you wont work here long.


  9. "Awesome place to work for many years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time

    Pros

    great culture, smart people, fast pace

    Cons

    nothing. Miss the old days tho.


  10. Helpful (1)

    "IT"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix full-time

    Pros

    High Paying job with great benefits

    Cons

    Stressfull when busy but rewarding


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