Yelp FAQ

Have questions about working at Yelp? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Yelp.

All answers shown come directly from Yelp Reviews and are not edited or altered.

64 English questions out of 64

May 1, 2019

Does Yelp offer massages?

Pros

Free food and fridges if you pack, some of the management is good, good benefits, if you're good at it, you get a lot of attention, which can be valuable.

Cons

A lot of the management won't know how to help you even if they want to take the time, gas-lighting happens often, like many companies, what you learn in training isn't what life is like and you'll be expected to bend rules they paid you to learn.

Advice to Management

-When expectations increase and a bar is raised, failing to ensure management knows how to help reps strategically reach those goals is irresponsible. -If managers never reached those goals themselves, they especially need to be trained in ways other than either shaming low-performing reps or publicly praising successful ones to improve results; other methods exist and it's your job to teach that. -Some upper management is apparently a fan of The Challenger Sale, but doesn't seem to act on the insight, given that I (and many others who I spoke with in hushed tones) experienced Yelp daily as what the authors call "a fundamentally demoralizing environment". -It should be required reading at this organization, if only because it might be the only way to get the lesson as a rep, since training will only allude to the importance of honesty in closing a sale and retaining a client. -Making quantifiable evidence scalable and user-friendly didn't seem to be a priority in any meaningful way, which is why I set off on my own research. After creating data-driven arguments, I was never encouraged to share them or even continue using them. This tipped me off that most of the job was gas-lighting, at which point I lost all of my drive, while previously I'd hoped to solve a major obstacle for the organization. Either solve this or explain to reps that you don't have it because you don't care; you're making their jobs harder by not shining that light.

Free food and fridges if you pack, some of the management is good, good benefits, if you're good at it, you get a lot of attention, which can be valuable.

May 1, 2019

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December 4, 2019

Does Yelp offer dental insurance?

Pros

Great benefits like medical, dental and vision.

Cons

Pay for long term employees that constantly produce and exceed expectations still have no opportunity for raises/competitive salary to meet the STANDARD of living in San Francisco.

Advice to Management

There should be a base salary for senior roles at Yelp that is in line with not only committed employees, but one that covers basics like rent + groceries + utilities + etc.

Great benefits like medical, dental and vision.

December 4, 2019

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March 8, 2019

Does Yelp offer a wellness program?

Pros

Working at Yelp in this particular position if local sales is 3.5 stars, let me Explain: The good - the good is the overall culture, and the supportive nature of management - at least from what I have experienced. We are well caffeinated, decently fed, with ample time off and a work life balance. And if you do well, you can make great money after your first or second year. I earned an 18,000 raise in two years , not including commission. I’m on track to make $90k if I bust my hump, $65k if I barely try . It’s extremely diverse and inclusive and we celebrate that at Yelp. I’ve also been around and recognize with benefits and the culture that I’m getting a lot for “free” and that includes health care which is amazing and a wellness benefit of a few hundred a year. So it’s a financial win for me for sure. It’s a fun place to be, and a positive attitude is must .

Cons

The Bad: not everyone has great managers, and sometimes morale can suffer. When rumors fly they go quickly and inaccuracies abound. Some managers are super responsive to other teams and team memebers, some managers don’t smile , welcome or acknowledge you if you are not in their team even if you’re part of the same director group and they see you every day. In my opinion all managers should appear welcoming and inviting to everyone. They are leaders ! Leaders can lead strangers too! The Ugly: Sales is a hard job. You’re calling people on the phone selling them advertising tht many times they don’t want or don’t know that they need. You get hung up on a lot, people cuss at you, say mean things. So that is very challenging but I’ve become more thick skinned at least. I love where I work, I don’t really like my job. It’s a roller coaster and a high and low daily.

Advice to Management

Be more responsive to rumors in office and proactive to repair morale. Encourage middle Management to make it look more fun so people want to be promoted to local sales managers.

I’ve also been around and recognize with benefits and the culture that I’m getting a lot for “free” and that includes health care which is amazing and a wellness benefit of a few hundred a year.

March 8, 2019

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June 21, 2019

Does Yelp offer life insurance?

Pros

Great insurance and vacation benefits!

Cons

This is, no question, high-pressure sales. You are molded and groomed and taught to run your agenda no matter what the customer says to you. Also, commission is given only after you hit a certain level.

Advice to Management

Stop taking away the things we love about working here. Lunches, kitchen choices, candy, donuts, contests and prizes.

Great insurance and vacation benefits!

June 21, 2019

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March 30, 2019

Does Yelp have an auto lease program?

Pros

Fully stocked kitchen so you can save what little money you do get from this job. Health insurance, which is top of the line and fully company paid until 2020 then it goes to like 90-95% company paid. The friends, but you can make friends anywhere. Don’t subject yourself to this torture just to make a few good fiends.

Cons

The definition of torture is: the action or practice of inflicting severe pain on someone as a punishment or to force them to do or say something, or for the pleasure of the person inflicting the pain. Yelp hits every aspect of this definition. Do you know what Guantanamo Bay is? It’s yelp, the United States government sends terrorists to yelp to work in order to extract valuable information out of them. It’s like mental warfare. In all seriousness, yelp is hell. When you first start you will be amazed by the modern office and culture. As the days and weeks go on you will find yourself waking up less and less excited for work. Your happiness will be sucked from you and your only happiness will come from the freedom of Friday evenings. You’re expected to make 80 dials minimum a day along with 2.5 hours of talk time. If you fail to do so you will have meetings with managers and possibly directors to figure out the problem. You will find on the phones that no one wants to speak to you EVER. You must kick and scratch your way to speak to anyone about yelp and even then they are weary about signing up. You spend 8 hours of your day on the phone with minimal interaction with coworkers because of the stress to hit your numbers. Eventually you will consider quitting, without another job lined up because you have reached rock bottom and hate who you are as a person. I am still in this boat, but have another job lined up making double the money, just waiting out the last few weeks before I make my glorious exit and never look back. The mental stress from this job is not healthy. There will be days that you will be on the cusp of a mental breakdown because of the thought of speaking with a business owner who has cussed you out 7 times before for calling. The commission structure is a joke. Must sell 30k before commission is unlocked and then each month after must sell 12k before you even see a commission check. At 20k you get a $1000 check but after taxes it’s 600-700. They will show you the top reps in the company making 100k-200k but it’s only a select few who get lucky territories and inbound calls. Most reps in the company don’t hit their number. It’s an obvious flaw in yelps structure if so many people miss. There are so many other sales jobs that are less stressful and have more aggressive pay. I’m a month 7 rep and have 14 team members. 10-11 of them feel the same way I do and are seeking new employment. RUN don’t walk from this job. For the love of god, do not take this job.

95% company paid.

March 30, 2019

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64 English questions out of 64

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