Advance America Interview Questions | Glassdoor

Advance America Interview Questions

Updated Jul 21, 2017
90 Interview Reviews

Experience

Experience
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16%

Getting an Interview

Getting an Interview
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Candidate Interview Reviews

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  1.  

    Clerk Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Advance America.

    Interview

    You have to drive to distant locations for interview, not at your home location and if hired (took a month to contact me after interview) then several weeks after an offer to file paperwork to start training) you have to drive to a training center that is pretty far and are not trained well.

    Interview Questions

    • How would you handle an irate customer   1 Answer

  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Ballwin, MO
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Advance America (Ballwin, MO) in January 2017.

    Interview

    The usual greet and meet occurred and the assistant manager described the position duties and the company policies and procedures. She explained the training and probationary period as well as the benefits they offered. I was asked to tell about my experience and abilities and interest. Asked if I had any questions that were not answered and that they would get back with me.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Memphis, TN
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Advance America (Memphis, TN) in January 2017.

    Interview

    It was pretty positive, the interviewers were really down to earth. Typical interview nothing out of the norm. It was a job fair. I was told they have a 2 step interview process. So after an initial interview, if they're interested, you have to do a 2nd interview.

    Interview Questions

    • Name three of your strengths and weaknesses....
      What does customer service means to you.....
      Name a time you had to go out if your way to hell a customer.   Answer Question

  4.  

    Center Manager Interview

    Anonymous Employee in Columbia, SC
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Advance America (Columbia, SC) in January 2017.

    Interview

    It was ridiculous! The interviewer talked more about herself than anything else and any question that I asked about the job was responded to as if I were asking for the secret recipe to Bush Beans! She would respond with answers like, "we will give that information to the candidate we choose." EVEN THE SIMPLIST QUESTION! I stopped asking anything!

    Interview Questions

    • Every question began or ended with the phrase, "what does it look like?" Must be a company buzz phrase! After I got hired I heard others use it. I only worked there 6 months due to the horrible culture of the company. They absolutely do not practice the respect they preach. Do yourself a favor and don't even bother.   Answer Question

  5.  

    Assistant Center Manager Interview

    Anonymous Interview Candidate in Brooksville, FL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Advance America (Brooksville, FL) in December 2016.

    Interview

    Brief phone interview and then in person 2 days later with Center Manager. Good explanation about job and benefits. Was led to believe I had the job and only had to interview with DOO. Received a rejection email the day before Christmas.

    Interview Questions


  6.  

    Service Desk Specialist Interview

    Anonymous Employee in Spartanburg, SC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Advance America (Spartanburg, SC) in November 2016.

    Interview

    Short Mid-range difficulty interview. Asked mainly about previous experience with troubleshooting networks and small office home office setups. Asked to fill out a diagram with various components so that they make the most sense and above all "work and connect" to allow Internet access. Asked about strengths and weaknesses. Was really straight to the point. Whole interview with the panel may have lasted 45 minutes.

    Interview Questions

    • How to set up a LAN connection in a diagram for a SoHo setup   1 Answer

  7. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bowling Green, KY
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Advance America (Bowling Green, KY) in June 2016.

    Interview

    The Interview Process wasn't very difficult. They first started with calling me for a phone interview, then invited me to a face-to-face interview, and ended with a second intervew. The entire process took about a week wherein I learned a lot about the company, the location, and what was to be expected.
    They were very helpful and explained that there would be collections involved and building business relationships with the community - meaning that there is a certain amount of marketing involved with this particular career path.

    Interview Questions

    • Name 3 strengths and weaknesses.   1 Answer
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Spartanburg, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Advance America (Spartanburg, SC) in May 2016.

    Interview

    Over the phone interview first then a, inside the location interview consisted of a talking on the phone to a contact center agent where you had to provide basic information on teh company's opening and closing time, as well as information need to get a loan, etc.

    Interview Questions


  9. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Morgan City, LA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Advance America (Morgan City, LA) in March 2016.

    Interview

    2 days after I applied, I was interviewed. Was called to go back the following Monday for observation. After observation, I was told the head manager would contact me over the phone to talk about the job requirements.

    Interview Questions

    • What are your strengths & weaknesses when dealing with customers?   Answer Question

  10.  

    Center Manager Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Advance America (Dallas, TX).

    Interview

    Spoke to the Divisional Director over the phone first, then met for formal interview the next day. The interview took about 30 minutes as the Divisional Director explained the company and its background. I was asked several guesting and then I was given a job offer.

    Interview Questions

    • What is your previous job experience   1 Answer

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