Bupa Customer Service Representative - Remote interview questions

Applied online. First step: I was asked to complete a Psychometric/behavioural quiz online. Second step: Phone interview with HR rep Third step: Online call centre simulation test Fourth step: Video interview with 2 team leaders. The interview seemed like a cookie cutter approach, no interest into who the applicant was personally. After taking the time to complete all of these tests and interviews ( about 2 hours in total) I haven’t heard anything back after the final interview. An email would have been nice.