I applied online. The process took 3 days. I interviewed at CIBC in Nov 2018
Interview
I had an interview with two general managers involving general conversation to show how I would fit with the other employees and with cash management. There were also about 6 defined questions that had to be asked and answered, but they felt a little less weighted than the conversation. It lasted 3 hours and I heard back from them in 20 minutes.
Interview questions [1]
Question 1
How would you respond to a client who was against progressing to ATM and mobile banking use?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
