I applied online. I interviewed at CIBC (Windsor, ON) in Sep 2024
Interview
There were two interview sessions. First was preliminary session and next was the main interview session. In the first one, its easy to go. In second one there are more people involved to take the interview.
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
