I applied through an employee referral. The process took 3 weeks. I interviewed at Comcast (Houston, TX) in Jan 2018
Interview
Application, Assessment online 45 mins,Phone interview, 3-4 interviews after that. Interview process was great it’s a lot of star method questions. Phone interview was with a very nice lady who asked you several star method questions. The one on one interview was the same thing several situational /behavioral questions about customer service. Just know different situations where u have dealt with customers that were angry or didn’t have the finances to keep Comcast .
Interview questions [1]
Question 1
Tell me about a time you dealt with an angry customer.
The interview is a behavioral based interview that focuses on scenarios and responses on how to manage under pressure. Most scenarios focus on providing good customer service and working to resolution.
Interview questions [1]
Question 1
How would you respond to a customer that is unhappy with a high bill?
Online, structured with questions. Approximate time thirty to forty minutes. A series of approximately ten questions with time for follow up. Interviewer was pleasant and the questions were what I expected.
I applied online. The process took 1 day. I interviewed at Comcast (Baltimore, MD) in Oct 2024
Interview
Was asked to make a video answering 3 questions before moving on the next step, It was odd, if employers don't have time to review a resume or conference someone that you're interested in hiring should we all just start off with a video and slide show.
