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      Cox Communications

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      Technical Support Representative Interview

      Oct 21, 2017
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 days. I interviewed at Cox Communications (Phoenix, AZ) in Oct 2017

      Interview

      Applied online and did online testing for personality and technical expertise. Telephone interview to determine if background matches for position. Appointment set for next day on-site interview with two employees. STAR format for almost all questions (six or seven STAR questions plus additional background questions).

      Interview questions [1]

      Question 1

      Describe a time you had conflict with someone else on your team. How did you manage it and what was the result?
      Answer question

      Other Technical Support Representative Interview Reviews for Cox Communications

      Technical Support Representative Interview

      Jul 19, 2017
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Cox Communications (Phoenix, AZ) in Jul 2017

      Interview

      Over the phone interview being that I'm out of state. The questions were very hard when trying to answer them in the STAR format. I was literally sweating. The interviewer Sonya and Shannon were pretty relaxed and laid back. I practiced with the question that the recruiter sent me but it was entirely different. I was expecting the over and beyond question. I had the perfect answer for it, in my previous job i went above and beyond that i was actually wined and dined from a company, the guy even wrote to his CEO in Spain. His entire business ran off the internet and his personal router was giving him trouble it was an amazing feeling. I also received several thank you cards from my customers some contained money. Based on the questions they asked, i dont think ill get an offer. I however was hired and received an offer from them before but i had death after death in my family and I didn't think my mental state was well enough for me to start.

      Interview questions [1]

      Question 1

      Describe a goal that you've met? Why Cox? tell me a time when the rules changed and you weren't in agreement with? Tell me a skill of yours? The questions are easy to answer but when thinking of the STAR format it just threw me completely off with my answers.
      Answer question
      5

      Technical Support Representative Interview

      Sep 25, 2017
      Anonymous employee
      Omaha, NE
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Cox Communications (Omaha, NE) in Apr 2017

      Interview

      test on my computer, 1 phone interview, 1 face to face interview. had me answer regular interview questions then he left the room and called a phone in the office and i had a script and has to fix an issue for him and sell him something on value like HBO.

      Interview questions [1]

      Question 1

      how do you react in a irate sitsuation?
      1 Answer

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