Definity Customer Service Representative (CSR) interview questions
based on 6 ratings - Updated Jun 21, 2024
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
100%
Applied online
Applied online
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Definity interviews FAQs
Candidates applying for Customer Service Representative (CSR) roles take an average of 10 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Definity overall takes an average of 16 days.
Common stages of the interview process at Definity as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Phone interview: 100%
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Interview was straight forward and fairly simple. All they ask is about your experience in handling difficult customers and stuffs. Interview happened just for 15 minutes and they gave me an offer
I applied online. The process took 2 weeks. I interviewed at Definity (Waterloo, ON) in May 2021
Interview
the first level of the interview was online contains 12 questions.it takes 1 hour for me to finish all questions some of them was written questions and some of them was oral
I applied online. The process took 2 weeks. I interviewed at Definity (Kitchener, ON)
Interview
I did a phone interview then a few online assessments (excel, typing exercises, personality test). Then I was invited for an in-person interview. In-person interview was situational based, meaning they asked you to remember a time when, what would you do in this situation etc.
Interview questions [1]
Question 1
Why do you want to work for this company?
Explain a time when you diffused a situation where a customer was upset.