Extended Stay America Interview Questions | Glassdoor

Extended Stay America Interview Questions

Updated Apr 20, 2017
113 Interview Reviews

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  1. Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2+ weeks. I interviewed at Extended Stay America.

    Interview

    Two interviews. The first one was with a member of the FPA team, and the second one was a call in with two VPs. In all, the interview and hiring process was smooth.

    Interview Questions

    • General behavioral questions in the first interview. The more technical questions about my familiarity with finance came in the second interview   Answer Question

  2.  

    Guest Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Extended Stay America (Phoenix, AZ).

    Interview

    The process took 1 day. I went in for an interview. Gave my availability and I was hired on the spot. The interviewer was very nice. She informed me how Extended Stay is a great company to work for and hires from within.

    Interview Questions

    • Where would I like to be in 5 years?
      Explain background  
      Answer Question

  3.  

    Housekeeper Interview

    Anonymous Employee in Durham, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Extended Stay America (Durham, NC).

    Interview

    It was easy. Will you be available during the week and on the weekends. Because they stay busy. And do have a good eye for detail and time management. As long as your available and your background is clean and have a good attitude you basically have the job and you are through the door.

    Interview Questions


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  5.  

    Maintenance Technician Interview

    Anonymous Employee in Farmington Hills, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Extended Stay America (Farmington Hills, MI).

    Interview

    It was a pretty laid back interview. Not at all intimidating. Met with the general manager in a room and just talked. The interview itself took about, maybe, 45 minutes.

    Interview Questions


  6.  

    Night Audit/Laundry, Front Desk Interview

    Anonymous Employee in Anchorage, AK
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Extended Stay America (Anchorage, AK) in January 2017.

    Interview

    Took me into the conference room and asked about my previous experience. Told the interviewer about myself, where I've worked before, and how long I've been working. What kind of positions I'm interested in, full-time/part-time, etc

    Interview Questions

    • Why did you apply for this job?   1 Answer

  7.  

    Housekeeper Interview

    Anonymous Interview Candidate in Roseville, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Extended Stay America (Roseville, CA) in January 2017.

    Interview

    Absolutely the worst interview process I've ever experienced. Please read this review if you are applying to this location and BEWARE OF MANAGEMENT.

    The interview itself went very well; the manager was friendly and the conversation flowed. He let me know that the Housekeeper position became unavailable, so he offered me the Porter position instead which is basically maintenance work. While this is definitely not what I wanted, I accepted the position and interviewed for that instead. At the end of the interview, I was basically told that I would get the job and I would soon get a job offer and was asked to promptly accept it within a time frame. This is where everything went downhill.

    I never got an offer. I checked the portal several times and still did not see anything - so I emailed the manager. After a day, he replied and said to call him within a specific timeframe in the morning to talk about the position. The next day I called him within that timeframe and he didn't answer. I emailed and called AGAIN to let him know that I "apologize" for missing him even though I called within his timeframe. He ignored that as well. So, I decided to physically go into the hotel in an effort to confront him on why he's straight up ignoring me, but he wasn't there so I asked the front desk to leave a sticky note to call me about the position. Again, the manager intentionally ignored this as well.

    It's one thing to not send an offer to a potential employee, but it's an entirely different thing to imply that they got the job and then ignore their attempts to reach out. I was genuinely interested in the position and was treated awfully by management. I cannot ever recommend this company. AVOID.

    Interview Questions

    • Can you do light maintenance?   1 Answer

  8.  

    Housekeeper Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Extended Stay America (Charlotte, NC).

    Interview

    Walked in to a hiring event and talked to the assistant manager. Very sweet. Asked about 20 questions and met with the head houskeeper. Told me to look out for an email from her which basically meant I had got the job. I received the email after 3 days and was also sent a background check authorization form. That took a week to get back to them. After that He told me to come in in 2 days to start my training. I Was hired and working within 2 weeks.

    Interview Questions

    • What's one thing that you would pay attention to while cleaning?   1 Answer

  9.  

    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Extended Stay America.

    Interview

    Standard multi-level management interview. You will be sold a lemon, however. About 1/4 of your day will be in the office and the rest will be spread sporadically around the hotel.


  10.  

    Housekeeper Interview

    Anonymous Employee in San Dimas, CA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 6 days. I interviewed at Extended Stay America (San Dimas, CA).

    Interview

    Applied online, got a call back for an interview within 3-5 days. Interviewed by the manager only and got the offer the same day. They were really short on people the day I arrived. The office looked hectic

    Interview Questions


  11.  

    Customer Service Representative Interview

    Anonymous Employee in Durham, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Extended Stay America (Durham, NC) in September 2016.

    Interview

    The interviewing process went well.The hiring manager was very kind and it felt like i had known her for years. She had a lot of questions to ask me and she seemed like i would be the perfect fit for the job

    Interview Questions

    • Can I work in an environment where guest may get upset and curse me out?   1 Answer

    Negotiation

    No negotiation needed!


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