Customer Service Representative applicants have rated the interview process at Groupon with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 52.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 45 user submitted interviews for this role. To compare, the hiring process at Groupon overall takes an average of 18 days.
Common stages of the interview process at Groupon as a Customer Service Representative according to 45 Glassdoor interviews include:
Phone interview: 40%
One on one interview: 31%
Skills test: 8%
Background check: 6%
Group panel interview: 5%
Presentation: 2%
Drug test: 2%
Personality test: 2%
IQ intelligence test: 1%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at Groupon (Chicago, IL) in Feb 2013
Interview
I met with 3 groups of people to discuss my interests and skills, then took a brief written / typing test on a computer. It was a mass interview in the sense that you were waiting in a lobby with other potential employees, but you met one-on-one with managers and employees from the department so it didn't feel impersonal.
Interview questions [1]
Question 1
Various CS-style inquiries (such as if a customer called in and said their dog had died and wanted to return their dog-grooming voucher, what would you do?) and personal experience questions about previous work, hobbies, etc.
The interview process is simple and they're 4 rounds as listed below;
1. GD
2. Versant test
3. Manager round (Email writing)
4. HR round (Salary discussion)
Once selected, you'll be given the offer letter and you can join.
Interview questions [1]
Question 1
They'll ask you write an email based on a customer's issue.
The process was great and expectations were clearly communicated. The person that interviewed me was very energetic. They spoke to me about the history of the role and what they needed within the position.
Interview questions [1]
Question 1
Tell me about a time when you had a difficult situation. How did you handle it?
I applied online. I interviewed at Groupon (Bengaluru)
Interview
It was easy and was able to crack it. Basic interview rounds and good company to work with. You can go for it if you are interested to work in customer service and okey with night shifts.
Interview questions [1]
Question 1
Previous experience and customer experience related questions