Groupon Reviews | Glassdoor

Groupon Reviews

Updated January 17, 2018
1,921 reviews

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3.1
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Groupon CEO Rich Williams
Rich Williams
383 Ratings

1,921 Employee Reviews

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Pros
Cons
  • Compensation may not the biggest perk here, but the culture, the people and the work/life balance make up for this (in 34 reviews)

  • Upper management is not transparent (in 64 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "2.5 Years, Still Happy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Groupon full-time (More than a year)

    Pros

    Groupon has an incredible, engaging, & lively group of employees. Each employee brings their own unique self to work and it creates a fun environment. It is nice to come to work and know you're appreciated for who you are.

    Cons

    Career Progression is amazing at Groupon but works best for employees who raise their hand and inquire about it; Career Progression is not streamlined for all but is there.

    Advice to Management

    Continue to recognize your employees.


  2. "Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Groupon full-time

    Pros

    Great learning experience, loved the atmosphere

    Cons

    Needed more room to grow

  3. "Great working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Palo Alto, CA
    Current Employee - Software Developer in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Groupon full-time (More than 3 years)

    Pros

    Great work env, friendly staff

    Cons

    Low retention, fast changing projects


  4. "One of the best employers in Berlin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Developer in Berlin, MD
    Former Employee - Senior Software Developer in Berlin, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Groupon (More than 3 years)

    Pros

    High salary, very flexible in terms of working hours as well as technology wise

    Cons

    Not so good from career opportunities

    Advice to Management

    Keep it up


  5. "Dead-end career starter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Groupon (More than 3 years)

    Pros

    I met many of my best friends there. It was my first full-time job out of college and grad school and the same was true for most of my colleagues. Unsurprisingly, we bonded and they became a second set of college friends.

    Cons

    As a job, this place was a mess. I started as a Fact Checker, which meant I went through the copy in the daily emails and made sure everything matched was accurate. Over time this evolved into a position called Deal Qualifier, which basically meant I had to hassle Sales Reps about all their shady tactics they tried to pull or forms they'd forgotten to fill out. It was dull, repetitive, soulless work and I showed it in my work.

    Eventually I landed in a different job at Groupon that was less stultifying, but that was only after going part-time so I could be happier as an underpaid adjunct college instructor. I literally gave up my healthcare benefits and let my pay fall dramatically so that I didn't come home stressed at how much of my life was wasting away. But Groupon then forced my out of that job because their middle management was obsessed with making changes so that it was clear they'd done something. At least I avoided the mass layoffs that hit many of my friends last year, I guess.

    In the end, I spent nearly five years at Groupon and it added very little to my experience or resume.

    Advice to Management

    You should have let Google buy you back in 2010.


  6. Helpful (3)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Representative in Chicago, IL
    Former Employee - Business Development Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Groupon full-time (More than a year)

    Pros

    Generally, the best things here were the people and the unlimited PTO. You'll be surrounded by an eclectic group of fun coworkers.

    Cons

    This company should not exist. The business model does not work in practice and smart merchants realize this. Groupon has a terrible reputation but no one in management seems to realize this or care. They know that businesses will eventually be desperate or naive enough to give them money.

    Many common practices here feel unethical, and some are actually fineable regulatory offenses. Compensation continually decreases. Autonomy is disappearing.

    The "Local" division I was apart of is the heart of this business, and as someone who brings in the company's revenue flow from the front lines, I can tell you that turnover will remain high and most likely we will continue to see downsizing due to a lack of clients and a horrible reputation in the industry that has become too large to overcome at this point.

    For BDRs specifically, know this is a call-center job. If you don't perform, they will fire you without thinking twice about it.

    Advice to Management

    Touch up your resumes.


  7. "Good first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Groupon full-time

    Pros

    Lots of training, lots of PTO/sick time or "personal days," work happy hours, etc.

    Cons

    Constantly shifting paradigm of new managers, adjusted compensation plans that seem designed to decrease your commissions, and a lack of commitment to advancing you above your entry level role. Truly a "self-starter" role, or a springboard position to a better job elsewhere.

    Advice to Management

    Invest more in your team, attempt to further their career over "putting up numbers," and stop obsessing about how many calls are made when most of your team are faking dials to avoid punishment and "fly under the radar"

  8. Helpful (1)

    "Work hard, get rewarded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Manager in Palo Alto, CA
    Current Employee - Engineering Manager in Palo Alto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Groupon full-time (More than 5 years)

    Pros

    Great culture
    Unlimited vacation
    Freedom to telecommute
    Promotions are merit based
    Small company feel with large company deep pockets
    Strong management leadership has turned the company into something the street is finally starting to appreciate
    Invests in its people's growth and education
    Free lunch, free rail pass, free parking

    Cons

    Management style heavily influenced by ex_amazon folk may not appeal to everyone.


  9. Helpful (3)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Groupon full-time (More than a year)

    Pros

    Benefits, annual parties with lots of perks.

    Cons

    They don't care about Customer Service. Period. They give they illusion that this is a fun place to work with an inclusive culture, that values it's employees. Untrue. They will fire workers in masse and seamlessly move you into their positions laterally. No increase in pay, no real training, no explanation. Just do it.


  10. "Customer Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Groupon full-time (More than 3 years)

    Pros

    Unlimited paid time off
    Casual dress
    Medical benefits

    Cons

    Lay off of wonder workers
    Outsource over seas

    Advice to Management

    Keep great workers, keep US base jobs. Listen to your customers and employee complaints


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