Groupon Reviews | Glassdoor

Groupon Reviews

Updated August 20, 2017
1,788 reviews

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3.1
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Groupon CEO Rich Williams
Rich Williams
322 Ratings

1,788 Employee Reviews

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Pros
  • Unlimited vacation time, fun environment, no dress code, young employees, alcohol at work (in 123 reviews)

  • Good work life balance is better (in 72 reviews)

Cons
  • Compensation may not the biggest perk here, but the culture, the people and the work/life balance make up for this (in 34 reviews)

  • Upper management is not transparent (in 63 reviews)

More Pros and Cons

  1. Featured Review

    "Work hard, play hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Director in Chicago, IL
    Current Employee - Business Development Director in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Groupon full-time (More than 5 years)

    Pros

    Great pay and great benefits. Solid training program. Large upside provided you're willing to put in the work and go the extra mile. Fun culture that moves fast providing employees with a wide range of small-medium business acumen from a variety of sources.

    Cons

    Company is working to discover its next step and identity after massive growth early on. As a result, some of the core values and goals are not always aligned with day-to-day objectives. Poor interdepartmental communication can be frustrating at times yet this is likely the case in some degree at most companies. No matching 401k.

    Advice to Management

    Invest more in your people. Significant passion remains in your reps yet fades when many of them start to feel more like a number


  2. Helpful (2)

    "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Seattle, WA
    Former Employee - Senior Software Engineer in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Groupon full-time (More than a year)

    Pros

    Great work-life balance, nice location (Seattle), great people. A lot of opportunity to learn new stuff and grow.
    The new CEO is very good. Rich has a plan and he's executing it properly.

    Cons

    No 401k match, swinging stocks. Sometimes bureaucracy becomes intolerable.

    Advice to Management

    Reduce management overhead and focus on deal automation.

  3. "BDR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    uncapped commission, good experience with sales and negotiation

    Cons

    very poor leadership, bad management


  4. Helpful (1)

    "Good experience but no long term potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Groupon full-time (More than a year)

    Pros

    Casual dress code
    Challenging
    Lots of great people

    Cons

    Fire drills every day
    Unclear direction from management
    Too many initiatives at once; lack of focus

    Advice to Management

    Invest in data and the right people who can analyze and develop strategy from it. Spend more time to understand the ramifications of decisions before expecting business units to execute on plans that will have unintended effects and require additional time/attention that could have been prevented with a well thought out plan.


  5. "Sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Groupon full-time

    Pros

    Unlimited time off, no dress code, occasional happy hour, free soda/vitamin water, young /fun environment

    Cons

    Low pay for amount of stress, no structure, constant change due to management, no real opportunity for growth

    Advice to Management

    Restructure your compensation program to reflect the amount of work that your employees are putting in.


  6. Helpful (1)

    "The people were wonderful, but it's not an easy job at all."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Groupon part-time

    Pros

    Groupon will give you the tools you need to succeed, but if you need to have a flexible schedule, this isn't the place for you. I worked from home as a seasonal customer service representative. They had everything scheduled including all breaks, etc. Personally, I loved knowing what to expect, but the call volume was huge and customers will get angry and yell, and even curse you out, but you have to remain calm, keep your composer, and do your best at all times. They do give evaluations on calls and monitor your conversations, so if you like that, it's a good thing.

    Cons

    The call wait time was nuts.

    Advice to Management

    Hire more staff especially during the holiday season to improve everyone's experience.


  7. Helpful (1)

    "Qualifying the Groupon work deal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deal Qualifier in Chicago, IL
    Former Employee - Deal Qualifier in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Groupon full-time (More than a year)

    Pros

    Young and fun atmosphere; friendly team managers; wonderful location and building

    Cons

    The starting pay could be better; certain tasks become repetitive after awhile; the path to moving forward in the company was not clear

  8. Helpful (1)

    "There is room for improvement at Groupon... a lot of it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Groupon full-time

    Pros

    Great people
    Fun product with a lot of complexity and dimensions.
    Groupon is doing cutting edge things in all disciplines of e-commerce (except for 'Goods'); lots of good exposure.
    You'll learn to defend every decision you make with piles of data.

    Cons

    Every day is a fire drill.
    Management struggles with defining a strategy and sticking to it. Constant tweaks and changes to merchandising makes everyone's lives unnecessarily difficult.
    Lot of politics among senior leadership, nearly all senior leadership has been around since the early days and can't see beyond what they've always done.
    Management manages up well, but little support or direction looking down.
    Groupon lives what they sell - thrifty... cheap when it comes to benefits, raises, and comp.
    The limited culture Groupon has left doesn't emanate from management, it comes from employees who take initiative to create their own social events. Senior management (in Chicago) unfortunately could care less about spending time with employees or in general making the Groupon experience something to be excited about and proud of.

    Advice to Management

    Support your teams, spend time with them, don't spread yourselves too thin. Come up with a plan, get buy-in from leadership, and execute it. Try to minimize intra-day changes for 1 month and see what happens. Push the old guard of mgmt out (in Chicago) and build a winning culture.


  9. Helpful (2)

    "Challenging and fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Manager in Palo Alto, CA
    Current Employee - Engineering Manager in Palo Alto, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Groupon full-time (Less than a year)

    Pros

    Engaged and goal-driven colleagues make working here efficient while being fun.
    I like the flexible work hours, even though working after hours can be necessary.

    Cons

    Being a public company work revolves around quarterly results. It's good to stay short-term focused but bad for long term improvements.


  10. Helpful (1)

    "Groupon product and engineering developement"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Groupon full-time

    Pros

    Fast environment to work in, can get a lot done

    Cons

    Not going anywhere meaningful in the future


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