Customer Service Representative applicants have rated the interview process at Groupon with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 66% positive. To compare, the company-average is 52.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 45 user submitted interviews for this role. To compare, the hiring process at Groupon overall takes an average of 18 days.
Common stages of the interview process at Groupon as a Customer Service Representative according to 45 Glassdoor interviews include:
Phone interview: 40%
One on one interview: 31%
Skills test: 8%
Background check: 6%
Group panel interview: 5%
Drug test: 2%
Personality test: 2%
Presentation: 2%
Other: 1%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Groupon (Chennai) in Apr 2023
Interview
1) versant test 2) Group discussion 3) HR round - final round Only the versant test is moderate level and other two rounds are easy. The salaries are fixed for freshers no salary negotiation is not possible and one have to ready to work in rotational shifts.
The interview process is simple and they're 4 rounds as listed below;
1. GD
2. Versant test
3. Manager round (Email writing)
4. HR round (Salary discussion)
Once selected, you'll be given the offer letter and you can join.
Interview questions [1]
Question 1
They'll ask you write an email based on a customer's issue.
The process was great and expectations were clearly communicated. The person that interviewed me was very energetic. They spoke to me about the history of the role and what they needed within the position.
Interview questions [1]
Question 1
Tell me about a time when you had a difficult situation. How did you handle it?
I applied online. I interviewed at Groupon (Bengaluru)
Interview
It was easy and was able to crack it. Basic interview rounds and good company to work with. You can go for it if you are interested to work in customer service and okey with night shifts.
Interview questions [1]
Question 1
Previous experience and customer experience related questions