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      Navient

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      Related searches: Navient reviews | Navient jobs | Navient salaries | Navient benefits
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      Customer Service Representative Interview

      Oct 8, 2025
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Navient (New York, NY) in Jan 2023

      Interview

      Interview was very straight forward. Questions asked was the usual CSR questions and I was hired on the spot. When the company has a large contract they will mass hire.

      Interview questions [1]

      Question 1

      Why do you want to work for us?
      Answer question

      Other Customer Service Representative Interview Reviews for Navient

      Customer Service Representative (CSR) Interview

      Dec 5, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Navient

      Interview

      Very easy interview. Do not be nervous just be honest and friendly. Easy to not be hired to be honest. Just need to know how to answer the phone and they teach you that

      Interview questions [1]

      Question 1

      When do you think you could start
      Answer question

      Customer Service Representative Interview

      Jan 2, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Navient in Dec 2023

      Interview

      Interviews are usually virtual through Microsoft Teams and last approximately 30 minutes. Some require video. Some interviews are 30 minute phone calls. Some may last longer depending on the position. Interviews are straightforward and typically ask about your experience and what you know about the company and position.

      Interview questions [1]

      Question 1

      What do you know about Navient?
      Answer question

      Customer Service Representative Interview

      Oct 2, 2023
      Anonymous employee
      Florence, SC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Navient (Florence, SC) in Sep 2023

      Interview

      Simple informative interview. Asked a few questions on how I handled situations and why do I feel like I'm a good fit for the position. Informed me of the metrics that I needed to meet. I asked about bonuses and increases and when I could apply for a permanent position.

      Interview questions [1]

      Question 1

      Have I worked for a call center before?
      1 Answer

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