NextGen Healthcare Interview Questions | Glassdoor

NextGen Healthcare Interview Questions

Interviews at NextGen Healthcare

74 Interview Reviews

Experience

Experience
58%
15%
27%

Getting an Interview

Getting an Interview
56%
19%
16%
4
3
1
1

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
Sort:
  1. Helpful (5)  

    Software Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    I applied online. The process took a week. I interviewed at NextGen Healthcare.

    Interview

    Received an email from a recruiter asking when I could talk for an initial phone screening. He called me the day before we were scheduled. I called him back and he said "I'm on the other line, can I call you back in 10 minutes?" I said sure. Never heard anything. Texted him a few hours later saying we were scheduled for tomrorrow at 11am if that's better, or I could talk sometime the rest of today." He said "Thanks _____ I'll call you tomorrow at 11am.

    Never heard from him, and haven't since after calling him, leaving a message and an email. A pretty poor reflection on the company if you ask me.


  2. Helpful (8)  

    Software Engineer Interview

    Anonymous Interview Candidate in Horsham, PA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at NextGen Healthcare (Horsham, PA) in January 2016.

    Interview

    4 rounds of interview
    easy 1st round
    tough 2 and 3rd round
    final round is a formality (HR)

    I had applied for data analytics position and they called me on a warm summer day.
    It was nice travelling there and fun.

    Interview Questions

  3. Helpful (4)  

    Staff Accountant Interview

    Anonymous Employee in Irvine, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at NextGen Healthcare (Irvine, CA).

    Interview

    Applied on LinkedIn and got a phone screening w a recruiter. Then, acctg mngr called separately and went over personality & my experienc very deeply. The in peraon interview started w a quick a chat with acct mngr again and followed by talking to the controller. Mngr & controller went over detailed experience & personality in depth. They were both nice, friendly, and approachable.

    Interview Questions

    • tell me how do u close accounts in ur company? step by step. ... and what role do u play in the process   Answer Question

    Negotiation

    Flexible in negotiation


  4. Helpful (7)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at NextGen Healthcare.

    Interview

    Applied twice on line and was contacted after 2nd application. Interviewed with 3 different upper management people. Offered a competitive salary with ability to receive quarterly bonus. The offer was fedx to me and was accepted. The training lasted for a few months and was classroom and on line. There are many good people dedicated employees that are very well equipped to handle clients tickets and willing to help new employees.

    Interview Questions


  5.  

    Client Support Analyst Interview

    Anonymous Employee in Horsham, PA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 2 weeks. I interviewed at NextGen Healthcare (Horsham, PA) in April 2014.

    Interview

    Relaxed setting with questions related to experience relating to supporting large numbers of users as well and any SQL server experience.
    Also was asked to give examples of how I went above and beyond to address issues or create value to my prior employer.

    Interview Questions

    • What experience do you have supporting NextGen EHR or any EHR software.   Answer Question

    Negotiation

    None there was no offer beyond the first.


  6. Helpful (4)  

    Client Support Analyst Interview

    Anonymous Interview Candidate in Horsham, PA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at NextGen Healthcare (Horsham, PA) in July 2012.

    Interview

    I received a phone call from one of the hiring managers but was not able to answer. It was next to impossible to get someone on the phone when calling. Every call at the office goes through the operator, and after calling about 14 different times, someone finally answered.

    I was asked a few questions about my skills and experience and then asked to come for a face to face interview. After a few emails with HR setting it up I found myself at the office the following Monday.

    Our interview was held in one of the managers offices, with about 3 different managers sitting round-robin around the desk. The most senior person (whose office we were in) could barely pull himself away from his phone and chat sessions to seem at-all interested in my answers.

    Instead of learning more about me, they were more interested in scare tactics. I was told -"Your head will hurt with everything there is to remember"
    -"Its a 40 hour a week job but really 45-50. You'll work through lunch or stay late to get all tasks completed."
    -"You'll be working on 3-4 things simultaneously all day from start to end"

    After that I was placed with a few of the analysts who were working. They each had too many open issues for any quality resolution to be performed and both alluded to the fact. It was a game of "call center metrics" as they sent emails to make initial contact within the 4 hour window allotted by the SLA. They said they are judged as a group and one miss will cause them to not receive the quarterly call center bonus.

    I left with an uneasy feeling and would not have entertained working there if I was offered.

    The one bright side was that the place was a ghost town. Many employees work remotely. So if that is your thing, you should go for it.

    Interview Questions

    • I was asked about a problem resolution that I had provided/developed at my current position. Apparently I had provided an example on the online resume and I did not recall the specifics.   Answer Question

  7. Helpful (1)  

    Multiple Positions Interview

    Anonymous Interview Candidate in Horsham, PA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 6 days. I interviewed at NextGen Healthcare (Horsham, PA) in August 2012.

    Interview

    I applied for a temporary position as a software tester since I just took a graduate course in software testing. The professor that taught the course has multiple articles published in IEEE and ACM publications. I was contacted by an HR representative who asked if he could send my resume to other departments since I did a literature review on privacy of electronic medical records in graduate school.

    I was contacted by two people for two different positions, an EHR Connect Analysis and EHR developer. During the interview for the EHR Connect Analysis, I was asked to dictate lines of SQL codes on the fly. I honestly had to review some keywords. I didn't apply for this position. I was told "this is the most basic thing" when I forget a a keyword or had difficulty dictating code over the phone. Other questions were support related questions that were not covered in any courses I took in college. I did notice that the position required tech support questions and do not know why I was interviewing for this position. The other phone interview was relatively easy. After these phone interviews, I was told by human resources I can still have the position I applied for put through. I was called 50 minutes after the designated time. HR told me they made a mistake, that the interview was originally for 30 later than scheduled but the interviewer called 20 minutes later stating they were held up. The interview was in disbelief that the professor I had for software testing was an authority in that field. I had to leave 10 minutes after the start of the interview, I shouldn't have answered the phone.

    I was told that the first two phone interviewers wanted me to come in for an in person interview. I was told to "dress appropriately". I thought this meant a suit. I was greeted by the HR person who was dressed in jeans. I thought he had a background in human resources apparently not besides working briefly as a headhunter. I was told that I would be interviewing with members of the team rather than the hiring manager as planned, one a senior developer and others who were two younger guys. The interview with the younger guys ended very abruptly after a couple questions regarding whether this would be my first IT job and a simple algorithm involving a binary tree.

    I received an email from someone who wanted to conduct a fourth phone interview. I told him after receiving the job requirements I wasn't qualified for the position. He told me that they were just looking for "smart people" (well intellectually vain at least). During the interview he told me I wasn't qualified of course.

    I came in for the second interview. I was told that I would be interviewing with one person but they had me interview with the that person, another higher manager, and a programmer. I told him that I could not interview for anymore positions and I would see how these interviews went since I had already spend several hours applying for positions and had another interview. I have a good foundation from college but I will admit I don't know everything about everything. During the interview, I was asked about various topics, some I knew, some I didn't. When I didn't know the answer I was told "this is the most basic thing in this". At one time I had two people asking questions simultaneously. Turns out that wasn't the most basic thing in this since it wasn't even covered in my short textbook on this topic but did notice that the interviewer was reading a large book on the topic. When I told him it had been a while since I studied the subject I was told "I don't care if you learned something yesterday or 10 years ago, I want people that remember something". I found this completely ridiculous. If I asked him about several topics he hasn't used since college and off course he won't retain it all. Since I have tutoring certifications I think I know a little about the learning process and having to review subjects not used in a few years.
    I was asked about my research work and I gave them a brief overview since I was not prepared to give a presentation during the interviewer. Since many of the questions I was asked had nothing to do with the position I was applying for and I was told they need programmers and they sometimes have to settle for the best they have available, I told them whatever position they were interviewing me for I wasn't interested since I knew I couldn't work with these people. I also told the HR person to withdraw my application for the EHR Connect Analysis position. They were too rude to work with.

    Interview Questions

    • Describe a well designed XSLT.   1 Answer
  8.  

    Collections Specialist Interview

    Anonymous Employee in Hunt Valley, MD
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at NextGen Healthcare (Hunt Valley, MD).

    Interview

    In the beginning, it was very intimidating. I was interviewed by three individuals. All three women were very experienced and professional. They asked basic questions during the interview process. The interview took about 30-45 minutes.

    Interview Questions

    • Tell us about yourself?
      Do you know the difference between co-pay's and coinsurance's?   2 Answers

  9. Helpful (2)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at NextGen Healthcare in February 2010.

    Interview

    Two phone interviews after initial interview with recruiter.

    Interview Questions

    • Nothing really difficult or unexpected - usual interview questions: What is your biggest weakness? Name a time where you had to face a challenge and how did you overcome it? Etc   Answer Question

    Negotiation

    No negotiation, flat offer - accept or not.


  10.  

    Operations Analyst Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at NextGen Healthcare in December 2016.

    Interview

    After submitting my resume through NextGen's talent acquisition platform, I was contacted by a polite and professional recruitment officer. This officer acted as my partner in the application process, suggesting tips for my interview and taking care to ensure I was likely to be a good fit for the company.

    My interview was with prospective team members, direct managers, and a senior manager. Everyone participated, and I left feeling both that all levels of the group were invested in the hiring process and that management valued team member input. I also got the sense that management was modeling interview best practices for the benefit of the team's professional development.

    Interview Questions

    • How do you ensure the quality of the analyses you generate?   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.